Generations in the Workplace: Building Bridges. Generation Gaps: Why We Struggle Shared Life...
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Generations in the Workplace:Building Bridges
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Generation Gaps: Why We Struggle
Shared Life Experiences
Social experiences
Econ
om
ic C
on
ditio
ns
Siz
e o
f th
e C
oh
ort
News headlines
Political Experiences
Pop Culture
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Builders/Veterans
Born 1925-1945
Millennials/Gen “Y”
Born 1978-1996
Generation“X”
Born 1965-1977
BabyBoomers
Born 1946-1964
_ Million
_ Million _ Million
_Million
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Builders/Veterans/Traditionalists
Some Defining Events:
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Builder/ Veteran Values
• Duty before pleasure• Loyal• Dependable• Honor heroes and leaders• Belief in institutions like
the church, government, companies
• Discipline• Hard work and sacrifice
should be rewarded
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In the Workplace
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Baby BoomersSome Defining Events:
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Baby Boomer Values• LIVE to work• Identity is tied to professional
life• Hard work = success• Love/hate relationship with
authority• Belief and trust in institutions• Competitive: get ahead• Service-oriented; optimistic• Relationship/team-builders • Health and wellness• Forever young
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In the Workplace
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Generation XDefining events:
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Generation X Values• Skepticism• Distrust of institutions• Hard work does not guarantee
success• Work-life balance: work to LIVE• Identity is connected to fun, family• Self-reliant, autonomous• Practical/pragmatic• Work should be fun• Competitive; upward mobility• Adapt to change well• Techno-literate• Instant gratification• Multi-taskers
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In the Workplace
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MillennialsDefining Events
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Millennial Values• FAST multi-taskers• Work to LIVE• Socially responsible: Volunteerism• Interested in spirituality• Expect and celebrate diversity• Confident; believe they are ready
now for more responsibility• Like to work in teams• Technology is an integral part of
who they are• Delayed adulthood• Want and expect PRAISE• Morality; abstinence up, substance
abuse is down
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In the Workplace
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Shared Values of All Generations
-- Ben Rosen, Ph.D., UNC-CH Kenan-Flagler Business School
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All generations agreed that the ideal leader…
-- Ben Rosen, Ph.D., UNC-CH Kenan-Flagler Business School
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Tips for working with Millennials
• Acknowledge their expertise and perspective and that you can learn from them
• Be open to new ways of working• Embrace technology• Create opportunities to involve them in important
projects• Offer to be a mentor• Find a communications balance• Foster fun work environment• Give frequent feedback and praise• Avoid age-related name-calling “the children”
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Tips for working with Generation X
• Acknowledge their experience, expertise, and that you can learn from them
• Be clear and direct; avoid jargon, buzzwords• Find a communications balance• Allow flexibility in work style processes• Honor the need for work-life balance• Encourage a friendly, casual work environment• Avoid age-related name-calling “slacker, no loyalty,
poor work ethic”
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Tips for working with Baby Boomers
• Acknowledge their experience, expertise, and hard work
• Find a communications balance between text/email/voicemail and face-to-face communication
• Seek their help with workplace politics• Use them as a sounding board• Avoid age-related comments like “They’ll do anything
to get ahead, they’re workaholics”
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Tips for working with Builders/Veterans
• Acknowledge their experience and dedication• Pay attention to the chain of command• Speak positively about history of organization• Express interest in the work – processes, projects, etc.• Seek their insights• Use them as a resource• Acknowledge their respect for rules and hierarchy• Avoid age-related offensive comments “Aren’t you ready
to retire?”
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What will you commit to do differently to improve teamwork with coworkers of different generations?
“People resemble their times more than they resemble their parents.”
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References• Zemke, Ron; Raines, Claire; and Filipczak, Bob. Generations at Work., 2nd Edition.
AMACOM, 2013.• White, Marion. “Rethinking Generation Gaps in the Workplace: Focus on Shared
Values.” Whitepaper published by UNC Executive Development, 2011.• Espinoza, Chip; Ukleja, Mick; and Rusch, Craig. Managing the Millennials. John
Wiley & Sons, 2010.• Lancaster, Lynne C. and Stillman, David. When Generations Collide. Harper
Business, 2002.