GENERATING SOLUTIONS

FROM FEMALE LEADERS IN HEALTHCARE

XX Retreat Chicago 2013

A NEW PATIENT

EXPERIENCE

HOW DO WE IMPROVE QUALITY OF DELIVERY BY ALIGNING NEW CARE

MODELS WITH PATIENT NEEDS?

• Change front desk approach and telephone system: patients can’t get an answer or a call back

• New definition of health: health and wellness, quality of life/social wellness for patient

• Consolidation of hospitals • Price/Provider transparency • Global healthcare • Pay/Cost decrease

IS THE MIDWEST OUT OF CONTROL? WHAT ARE WE DOING TO MANAGE IT?GLOBESITY

• Hereditary: learned habits, genetic predisposition, “acceptance” of body type

• Coca Cola/McDonalds: marketing, cheap and available, introduction of healthy options

• What parts of the world are obese: changing culture, food traditions versus changes in activity level

• Lap band surgery: failure of doctors to educate patients • Nutrition: calories in versus calories out • Childhood obesity: control food in the house, adequate

time for cooking, activity level • Physicians: increase attention to patient weight

SICKCARE VS

WELLCARE

WHAT WOULD A HEALTHCARE SYSTEM BASED ON PREVENTION, RATHER THAN

TREATMENT, LOOK LIKE?

• Misaligned incentives (current) • Physicians and providers not trained in preventative

care • New stakeholders in transition to wellness leads to

nutritionists, social workers, and help with preventative care

• Changing reimbursement policies to support preventative and management care as opposed to treatment afterward

• Synthesis and collaboration among stakeholders

PUTTING “CARE” BACK

INTO HEALTHCARE

HOW CAN THE ENTIRE INDUSTRY IMPROVE ITS CUSTOMER SERVICE?

• Demand for consumer need to drive change in healthcare

• Need to invest in care continuity and focusing beyond the hospital

• Focus on metrics for the whole family rather than just the patients: look at nutrition, transportation, and finance

FORGOTTEN BY STARTUPS

HOW CAN WE INCENTIVIZE OR SPUR INNOVATION TO ADDRESS CHRONIC

HEALTH PROBLEMS AND AILMENTS THAT TEND TO AFFECT OLDER GENERATIONS?

• Education and awareness: the younger generation needs more interaction with seniors to better understand their challenges/needs and how technology can be used/adapted to serve this population

• Institute for the Ages: provides feedback from seniors on solutions via surveys, user experience, QA, etc

• Have more events that highlight needs and encourage innovation for this demographic • Create demand by “Assisted & Supportive Living Communities” that can provide access

to users and insight into needs • Foster development of third party service providers that provide access to seniors and

provide seniors with coaching and assistance for technology adoption and health literacy • Tap into health channels to reach seniors • CMS Grants to incentivize focus on a large, defined need. Educate innovators on size of

market opportunity and what success looks like with this demographic

THE BRAIN GAME

HOW CAN WE BEST EDUCATE THE PUBLIC ON MENTAL HEALTH ISSUES AND ITS EFFECT ON OUR SOCIETY?

• Education involves finding ways to reduce the stigma of mental health

• Part of reducing the stigma means making access less of a barrier • Mental health is overlooked in the care continuum and is a vital part

of overall care: readmission penalties for a variety of diseases may impact that

• Align financial payment in the delivery system • Proactive intervention and positive results from public displays of

mental disease • Bring the numbers to the public to force people to address mental

health

PERSONAL GENOMICS

HOW CAN UNDERSTANDING OUR GENES LEAD TO BETTER HEALTH

MAINTENANCE?• Does knowledge change human behavior? Will it help

or incur more health costs? • Spur research: the physicians don’t know how to utilize

the data • There needs to be a consumer group that puts

parameters and safety standards around genomic data • Gather advocates to get the data utilized in positive

ways: physician engagement, personal behavior changes, genomics, environmental data together for a holistic view

OBAMACAREWHAT WILL THE AFFORDABLE

CARE ACT MEAN FOR OUR FAMILIES AND OUR COUNTRY?

• Awareness, especially regarding consumer behavior

• Innovation in healthcare due to ACA

THE WAR ON CANCER

HOW CAN WE BETTER ADDRESS THE OBSTACLES IN THE BATTLE

AGAINST CANCER?• Getting information to minority patients • Do you change the system or is patient advocate an

answer? • Empowering patients is important but how do we do it

for people without desire, a person with a disability or people without a family

• Real need may be therapy/care management rather than therapy innovation: how different specialities and doctors communicate, how the emotional side of the patient is taken care of, whether the patient has understood the information provided in the visit

GIVE ME MY D*MN DATA

WHAT ARE WAYS TO BE COMPLIANT YET INCREASE TRANSPARENCY OF

DATA ACROSS ALL LEVELS OF HEALTHCARE?

• Sort out the administration and claims data before the patient can benefit

• Become more astute as a consumer • Place the vision around the future of consequently

and systematically collected health information • No matter where the patient shows up, the data is

there

Help us mobilize the next generation of female leaders

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