Full Service IT Design and Development House

Introduction to PSP

Our Services

• Experienced team of designers, developers & analysts

• Design & develop around EPiServer & Umbraco CMS

• Responsive website design (RWD)

• Extensive experience building bespoke SharePoint sites

• Integrations & migrations

Our Services

• Skilled bespoke application development team

• Vast experience writing tailor made systems

• Enabling multiple applications and systems to talk to each other

• Integrate front end applications in to existing systems to reduce costs

In 2013 awarded Bronze Investors in People

Certificate Number10995 ISO 9001

Gained full ISO 9001:2008 certification in March 2013

Audited March 2014

Recognition of our robust quality standards and after care

Awarded Silver Application Development Partner4th consecutive year

Puts PSP in the top 5% of Microsoft Partners worldwide

South Holland Business Awards 2014WINNER - Business of the year

Certification and Awards

• In 2014 the number of mobile users accessing the internet surpassed the number of desktop users

• Mobile devices are used by more than 80% of internet users to access the web

• Mobile search is expected to overtake desktop in 2015

• Mobile SEO will be ranking factor from 21 April 2015

• Responsive web design is a recommended mobile configuration and industry best practice

Responsive Website Design

SharePoint - Intranets/Extranets HABINTEG DWF BINDING SITE

EMB NORTH KESTEVEN DISTRICT COUNCIL

PSP Product Portfolio

A suite of business applications fully developed & supported in-house

Introducing VISION CRM & MIS• Fully integrated Management

Information System gives you real time perspective on your business

• VISION links to your back end systems and front end website

• Modular system allows you to select from a set of standard modules or customise according to business requirements

• Pay for what you need - no annual license or user fees

• Suite of ‘standard modules’• Customer, Contact & Supplier Management• Sales, Purchasing & Financial Management• Telemarketing & Task Management• Time Sheet & Help Desk Management• Membership & Event Management• Project & Quality Management

• Build bespoke modules to suite your business

• Dashboard Reporting: standard reports tailored to your needs

• Customise skins and branded front end

Customisable & Bespoke Modules

Customer, Contact & Supplier Management Modules

• Client & Supplier records containing

• Client contact details

• Contact and appointment records

• Linked to other modules eg. Tasks, Sales, Projects… so all activity accessed in one place

• Email client contacts directly from VISION using email templates

• Grid to sort and search by name, postcode, type etc.

Task Management & Telemarketing Modules

• Task Management Module• Integrate into customer contact modules

• Created automatically i.e. quote approval or quality issue completion

• Set up to appear on individual’s dashboard

• Telemarketing module• Cold calls management and tracking

• Automatically generates ‘call back tasks’ based on call outcome

• Telemarketing Dashboard with reporting against KPIs e.g. New Cold Calls, Appointments Made over a time period

Sales, Purchasing & Financial Modules

• Ability to • Raise invoices against quotes• Monitor issued quotes & quote success rate

• Convert to invoice based on built-in templates and emailed directly from VISION

• Allows • All spending to be tracked against suppliers• Website sales pulled in to Finance Module

• Displayed in real-time on Finance dashboard

• Daily or monthly reports can be exported and printed to various formats

Timesheet & Helpdesk Management Module

• Timesheet Management: • Allows you to book your time worked, including flexi-time

functionality• Timesheet workflow between Human Resources, Managers

and Users

• Helpdesk Management:• Automated tasks• Automated email alerts

• Administration area for permission control

• Customisable dashboards for both modules• Timesheet Dashboard for tracking how time is spent within

an organisation directly linked to projects if required

• Web or Windows based

Membership & Event Management Modules

• Front end website to back office system integration

• Membership Management• Member type, online registration, profile update

and renewal

• Event Management• Event Booking, managing attendees, payments

direct website using unique APIs

• Case Study:Created a modular CRM system for a Trade Association to support membership and event management

Project & Quality Management Modules• Project Management Module

• Keeps you up to date at every stage of the project during its life cycle

• Project data includes costs, delivery dates, issues raised and document management – all in one place

• Quality Management Modules• Quality management reporting and fault resolution

• Functions include fault logging, fault reporting, fault resolution and management

Data Warehouse Module

• Integrate with third party systems to create one single Data Warehouse

• Customisable dashboard

• Intuitive reporting providing full data analysis in real time

• Case Study: Eminox• Built a data warehouse and customised reports for

Eminox

• Pulls data from multiple systems (Oracle/Access)

• Drives their weekly senior management sales meetings

Dashboards and Reporting Modules • My Dashboard Preferences allow Dashboards

to be customised providing access to relevant data on one screen

• Performance Dashboards• Financial and sales performance• Linked to Data Warehouse Module

• Tracking Dashboards• Success rate of sales activity vs. quotes issued, linked to

Finance module• Quality Issues tracked by department, individual and project

• Data presented in specified formats• Generating reports, charts against KPIs in real-time for

management meetings

Microsoft Outlook Email Tracker (latest release)

• ‘Off-the-shelf’ Microsoft Outlook Office add-on application tool designed and built by in-house by PSP

• Ideal for businesses with a large volume of email communication

• Developed with the objective of improving customer services & business communication

• Achieves this by defining root cause of email communications, implementing corrective actions, thereby reducing emails received and time spent on email

Awarded Silver Application Development Partner by Microsoft

Email usage• McKinsey Global Institute and International

Data Corporation found that email is the second-most time-consuming activity for workers, next to "role-specific tasks"

• Radicati Group report found that the average corporate email user sends and receives about 105 emails a day

Using Outlook Email Tracker• Allows department managers to analyse

communication volumes and reasons for customer emails

• Tracks emails by person and department helping to identify the root cause of emails

• Gives a valuable insight into how promptly business emails are dealt with

• Decreases time spent on email

• Improves customer service

• Improves business communication internally & externally

Reason Codes• When responding the user is

asked to select a reason code from a pre-defined dropdown list

• These reason codes are fully customisable and can be tailored to each department

• Where reason codes are not available, the user can type a reason in the textbox to allow further analysis

Dashboard with in-built selector• Department Managers can access real time data

• Key measures include:• Emails received/processed by user• Emails by department• Emails by reason codes• Emails by category, internal, external…• Emails by division where applicable• Emails by day

• Simple in-built selector enables Manager to select and filter types of information to display• Date range• Category• Department• Division• Reasons

Service Level Agreements• Out of the box reporting allows performance

measurement by individuals and departments

• Standard reports include:• Emails received and replied to

• Total incoming and outgoing

• Email response 0-8 hrs broken down by 2 hr segments

• Email response 0-24 hrs broken down by 2 hr segments

• Email response 0-5 days, broken down by 1 day segments

• These can be customised subject to business requirements

• New reports can be created where you have an additional requirement

Our Customer Portfolio

Aerosol Manufacturing Aerospace Business Development Chemicals Credit / Banking

Cycle E-Commerce Retailer

Education Education Event Management General Manufacturing

IT Service & Support Law Local Authority Medical

Vehicle Parts Manufacturing

Oil Industry

Vehicle Tracking Waste Disposal

Heavy Steel Manufacturing

Commercial Gas & Electricity Brokerage

Property Management

What Our Customers Say…Gary Cane

Operations Director

Peter Ryan

Finance and Administration Manager

Damien Roberts

IT Innovation Manager, IT Development

Jog Lall

Sales & Marketing Director

Anthony Barber

Head of Business Development

“We wanted a more engaging website that would generate business and add value for clients. PSP have done a great job and we now have a very active website that is easy to use and update. Using responsive design, our new website looks and works well on a whole range of devices, including tablets and smartphones. Our working relationship with PSP is excellent and they provide us with support and advice whenever we need them.”

From when I first contacted PSP regarding the outlook tracker to post installation Mark, Richard and Joe have been a pleasure to deal with. They were very professional and answered all of our queries from basic questions to compatibility with our other software quickly and skilfully.

“high quality IT service”

“world class front end system for monitoring and managing the sales performance”“the project was well managed, on time and within budget; with an excellent Return on Investment.”

“easy to work with”“always delivered to budget, and on time”