GENERAL CLEANINGHRTM 133 FRONT OFFICE &

HOUSEKEEPING

General cleaning•Refers to a periodical cleaning and

maintenance works performed by housekeepers in order to protect the general

appearance of the establishment and the invested materials, besides the daily cleaning

and maintenance works.

RULES TO BE OBSERVED IN GENERAL CLEANING

Pay attention to rules of safety, sanitation and hygienic measures,• •Comply with the work schedule,

• •Avoid disturbing the guests,• •Perform the cleaning in a certain order,

• •Immediately report faults,• •Put the environment under protection during repair and maintenance

works,• •Perform the cleaning after the completion of repair and maintenance,

• •Label the unstable furniture,• •Protect other furniture by covering them during the repair and

maintenance

TASK STEPS: GENERAL CLEANING Render the room ‘out of order,’Collect necessary guest materials and toiletries,Collect the beddings and curtain,Protect the movable furniture by gathering them in a place,Protect the immovable furniture by covering them,Keep electrical appliances in a locked storeroomEnsure that the maintenance and repair works are done by

related departments

TASK STEPS: GENERAL CLEANINGPerform the necessary cleaning procedures after the

completion of repair and maintenance works Clean the removed furniture and place them accurately,Place the necessary guest materials and toiletries,Remove the cleaning instruments used,Perform the final check

Dusting:

furniture &

fixtures in

Guestrooms

Supplies needed (clean rugs/cloth, furniture wood polish, and sprayer

Instructio

ns

1. Collect dusting materials and supplies; place in a bucket2. Start dusting from the main entrance door until all fixtures are dusted.3.Use rags and sprayer of wood polish, start dusting from the main door 4. Continue dusting and proceed to wooden panels. Dust the closet shelves, inner and outer part of the closet door.5. Dust tv sets and stand, study desks, chairs and sofa.6. Dust windows, windowsills, valance board, wall lamps (bulbs), wall frames and full length mirror. Wipe the headboard and legs of bed.7. Wipe night table, telephone and bedside switches 8.Dust mini bar, refrigerator and tv cabinet

CLEANING OF GLASSES

Equipment and materials needed•2 buckets; •2 mops•3 scrubbing white pads; •1 hand brush•1 methylated spirit; •1 broom•2 sqeegees; •4 plastic bags•4-8 polishing cloths;•4-8 cleaning towels•All purpose cleaner

TASK STEPS•To appropriately pull the furnishings,•to protect the floor,•To put on gloves,•To clean the frames,•To clean the glasses,•To remove the floor protection cover,•To place the furnishings,•To remove the instruments,•To perform the final check

Procedure •Prepare cleaning solution ½ mix bucket of water with ½ cup AP cleaner•Wash frames and windows using scrubbing pads with plenty of water. Do not squeeze the pads•Clean the outside part of the window•Wipe dry the window using a cleaning towel•Dry clean making sure the rubber strip of the squeegee is clean. Move squeegee downwards from side to side•Polish the glass by folding polishing cloth into a pad then spray Methylated spirit unto the pad. Wipe windows sideways until the whole area is polished.

CLEANING OF METALS

Materials needed

•Metal polish•Polishing cloths•All purpose cleaner•Hot water

RULES TO BE OBSERVED IN METAL

CLEANING

•pay attention to protection and safety rules,•choose a cleaner suitable for the metal,•To use the cleaner in small amounts, by keeping its lid closed,•To thoroughly rinse the cleaner before use,•To clean the movable metal object through taking them to the suitable area,•To definitely avoid leaving the articles damp.

Task Steps•Put on gloves,•To protect the floor,•To remove the dry dust of the whole surface from top to bottom,•To apply the metal cleaner,•To brighten the whole surface with dry cloth,•To put the brightened metal to its place,•To remove the instruments and materials,•To perform the final check.

Preparing accomplishment reportAccomplishment reports

•Prepared by housemen or head of the unit•Shall sign the report signifying that the

tasks are indeed accomplished as stated in the report

•Reports are submitted to the housekeeping supervisor who will use the same in monitoring productivity of housemen and for giving constructive feedback on unaccomplished

responsibilities•Basis for performance review during

employee annual performance review

Spot CleaningSpots and spills call for immediate

action. If allowed toset, many substances can

permanently stain a carpet, especially

one that is made of nylon or wool.The following

are a few general procedures that should be followed regardless

of the type of stain, carpet, or cleaner:

1treated area .Carefully scrape away excess soiling

materials suchas gum and tar from the carpet.

2 .Blot the excess liquid that is spilled before it has achance to soak into the carpet. Do not rub the stain;

this action may actually force the stain into thefibers. Use only clean rags to blot the carpet.

3 .Apply the cleansing agent to the carpet. If the spotremover is a liquid, remove the excess spot removerby blotting with clean rags or a clean sponge.

4 .After the spot remover has had an opportunity towork, vacuum up the spot remover and dry the

A microfiber cloth microfiber cloth designed for glass and

mirrors

Preparing Accomplishment ReportLost and Found Report Form

Key checking book & inter-shift communication log book

Test of Understanding

•Give five common stains found on furniture and your

recommended solution

•Identify the equipment and supplies for cleaning the

following:–Bathroom–windows–Furniture–Brass and metal fixtures

HAVE A NICE DAY!!! SEE YOU PREPARE FOR QUIZ NEXT MEETING