GEB 3213 Lecture 11 Outline
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Transcript of GEB 3213 Lecture 11 Outline
Why form groupsand teams?
1. _________________2. Faster response3. _________________4. Greater “buy-in”5. Less resistance to change6. ____________________7. ___________________
Interpersonal Communication
• Communication between people• Crucial for teamwork • Teams more and more common
• What skills are involved? • ________________• ________________• ________________
Listening
Why is listening harder on job than in class?• _______________________________• _______________________________
• What are acknowledgement responses?
Active Listening
What are the three kinds of feedback involved in active listening? 1._________________________2._________________________3. _________________________
14 Deadly Sins in Listening
1. Interrupting the speaker.
2. _________________________
3. Rushing the speaker and making him feel that he's wasting the listener's time.
4. _________________________
5. Getting ahead of the speaker and finishing her thoughts.
14 Deadly Sins in Listening
6. Not responding to the speaker's requests.
7. _________________________8. Forgetting what was talked about previously.
9. _________________________
14 Deadly Sins in Listening
10. _________________________
11. Feeling uncomfortable with silence. If someone you're talking with pauses, you pick up the slack in a heartbeat and interrupt the speaker's thought.
12. _________________________
14 Deadly Sins in Listening
13. Letting emotions rule. The speaker says something that makes you feel defensive or attacked. You quit listening and respond to the heat of the moment instead.
14. _________________________
Active Responses
• _________________________• Mirror speaker’s feelings• State your own feelings• _________________________• _________________________
Conversational Style
Conversational style - our talk patterns; ways we show--
_________________________
_________________________
_________________________
Conversational Style
What elements make up your conversational style?
Rate of speech__________________Persistence when turn missed__________________
__________________.
Nonverbal Communication
• Name two characteristics of open body positions:1. 2.
• Name three characteristics of closed (defensive) body positions:1. 2. 3. Hands in pockets
Group Interactions
What happens during the forming stage?• Begin to define task• _________________________________ • _________________________________ • _________________________________ .
Group Interactions
What happens during the storming—or conflict stage?• Clarify procedures so
everyone knows what to do• _________________________________ • _________________________________ .
Group Interactions
What happens duringNorming—the longest stage?• Most comments need to
deal with information• _________________________________ • _________________________________ .
Group Interactions
What happens during performing—or the consensus stage?• _________________________________ • _________________________________ .
55 Blocking Responses
• Ordering, threatening• _______________________• _______________________
• Minimizing the problem• _______________________
Interpersonal Relationships• Regulating participation
• _______________________• Maintaining mutual respect
• _______________________
• _______________________
• Instigating conflictBased on Cragan and Wright, Communication in Small Groups, 5e, Wadsworth, 1999.
Skills for Team Leaders
Attributes of Successful Student
Groups• Clear deadlines• Frequent meetings• _______________________• _______________________• _______________________
Peer Pressure & Groupthink
• What is Groupthink? • Name three correctives:
• _______________________• ______________________ • _______________________
Methods for Reaching Group
Decisions
_____________ Consensus_____________
Averaging
_____________
What are the advantages and disadvantages of each method?
Conflict Resolution
Name 5 means of conflict resolution:
1. Be sure group members actually disagree
2. ______________________________3. Discover needs each person is
trying to meet 4. __________________________ 5. __________________________
Strategies for Effective Conflict
Resolution1. In conflict resolution, how should
you respond to an attack?
2. Use the ________ person.
3. Work to maintain a _____________.
4. Practice _______________________.
Strategies for Effective Conflict
Resolution
5. Avoid _______________________.
6. Don’t use _____________ language.
7. When provoked, try a _____________ check.
Strategies for Effective Conflict
Resolution
Constructive Responses to Criticism
• ________________________
• Checking for feelings• ________________________
• Buying time with limited agreement
• ________________________
Effective Meeting Guidelines
• State purpose of meeting at beginning
• ________________________
• Allow time for discussion• ________________________
Collaborative Writing
• Working with other writers to produce a single document
• Requires attention to—• ________________________• ________________________• ________________________
Collaborative Writing
Planning• Make analysis explicit; know
where you agree and disagree
• Plan organization, format, and style before anyone writes
• ________________________• ________________________.
Collaborative Writing
Revising• Evaluate content, discuss
revisions as group• ________________________• ________________________
Make Group Process Work
• Note that people have different ways of expressing themselves
• Don’t assume that ________________________