Gazette January 2014

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The Official Publication of St. Elizabeth Hospital, Incorporated G G Ga a az z ze e et t tt t te e e SEHI SEHI SEHI Gawad Kaagapay 2013 Gawad Kaagapay 2013 Gawad Kaagapay 2013 Regional Winner Regional Winner Regional Winner 5S Revolution: OR/DR unit makes a transformation SEHI levels up client accommodation with Direct-to-Room Admission SEHI Christmas wreathed Eco-Friendly MBFHI presents 2013 Calendar of Rooming-in Awardees What’s New? Clients’ words of salutation in black and white Applause Please : DOH and NSRC hails SEHI Newborn Screening Practices as Exemplary The latest features of SEHI for a cut-above-the-rest healthcare delivery P .3 P .8 P .4 P .5 P .6 P .7 P .9 P .7

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Transcript of Gazette January 2014

Page 1: Gazette January 2014

The Official Publication of St. Elizabeth Hospital, Incorporated

GGGaaazzzeeetttttteee

SEHISEHISEHI Gawad Kaagapay 2013 Gawad Kaagapay 2013 Gawad Kaagapay 2013

Regional WinnerRegional WinnerRegional Winner

5S Revolution: OR/DR unit makes a

transformation

SEHI levels up client

accommodation with

Direct-to-Room Admission

SEHI Christmas

wreathed Eco-Friendly

MBFHI presents 2013

Calendar of Rooming-in

Awardees

What’s New?

Clients’ words of

salutation in black

and white

Applause Please :

DOH and NSRC

hails SEHI

Newborn Screening

Practices as

Exemplary

The latest features of SEHI for

a cut-above-the-rest healthcare

delivery P.3

P.8

P.4

P.5

P.6

P.7

P.9

P.7

Page 2: Gazette January 2014

The beginning of a new calendar year seems as good a time as any to review progress and look ahead. It seems like only yesterday that we were still in the hot days of summer and were surviving through the dog days of August. We've passed through a relatively devastating Yolanda downpour and as we end December, it's always a good opportunity to take stock of the past year. The past 12 months were a busy time for everyone associated with St. Elizabeth Hospital, Incorporated, and the Gazette was no exception In the following paragraphs, we shall review progress over the past year and reflect on some of what has been achieved, where we are now, and what we hope to accomplish in 2014. Setting things in order and putting everything in place, 5S had made its way into the hearts of every working area. The implementation made every personnel involved in housekeeping, setting things in order, and sustaining the organized method. It certainly has improved efficiency and effectiveness of services of each unit and department. Mother-Baby Friendly Hospital Initiative made a full throttle in the year 2013. The doubled rooming-in rate from 30.77% from 2012 to 63% greatly shows the collaborative efforts of Pediatricians and SEHI workforce in fulfilling a Mother-Baby Friendly atmosphere. Not only that, the implementation of lactation break policy, the expansion of lactation station, and the recognition for an exemplary execution of Newborn Screening surface the successful continued endeavour of realizing and sustaining our commitment as a Mother-Baby Friendly Hospital.

Aim Geared towards delivering fast, efficient, and effective quality health service, SEHI launched programs, equipment and facilities that address its goal. The Direct-to-Room admission, Heart and Brain Attack Unit and the Vein viewer at the Emergency room, the C-arm at the Operating Room, and the Cryostat machine at the Laboratory propelled a much improved and advanced rendering of quality care to SEHI clients. Gawad Kaagapay somehow epitomizes the institution’s victory as an organization aspiring for continued excellence. With its financial stability, governance, management, financial performance and corporate social responsibility, SEHI has been distinguished by Landbank as an outstanding institution. It depicts the hospital’s struggle in achieving and sustaining a top-quality performance by an establishment. With all the ordeals and accomplishments of the institution in the past 12 months, we cannot discount the fact that 2013 has been a year of hard work and achievement for SEHI. It brings to us a sense of fulfilment having realized that inch by inch our goal of attaining our mission is coming into fruition. Yet a lot more hard work is required to sustain such achievement. Thus, wrapping up what has become of SEHI in the year 2013, opens up a new beginning for 2014. A bigger infrastructure, a greater number of clients to cater, a higher standard to reach, a more advanced technology to manage- indeed, the present year unveils a lot of promises for the institution. And the realization of those promises is always up to the SEHI people. Altogether, let us embrace the challenges of 2014, and keep up to the promises of a brighter new beginning.

THE GAZETTE IS BROUGHT TO YOU BY….

EDITOR IN CHIEF: GWENDOLIZA L. ESCALON, RN

ASSOCIATE EDITOR: ARGENTINA S. ROMA, RN

MANAGING EDITOR: FARRAH HANNAH D. LIM, RN

LAYOUT ARTIST: DARYL S. PANERIO, RN

EDITORIAL CONSULTANTS

MA. HELENA VENERACION-GARCIA , MD

& RONALDO G. VENERACION, MD

MODERATOR/PUBLISHER

ANTONIO G. VENERACION, CPA

Page 3: Gazette January 2014

Written By: Pamela O. Aquino

Page 3

(Left) Cryostat (Right) Harmonic Scalpel

In the words of James Cash Penney, change is vital and improvement is the logical form of change. Pulling out all the stops to provide the best patient-care technology to its clients, the St. Elizabeth Hospital introduces the latest additions to the family:

C-Arm Heart and Brain Attack Unit Lactation Station

Vein Viewer

Cryostat

Harmonic Scalpel

Page 4: Gazette January 2014

It has always been a tradition, not only in our

hospital but the world, that when the calendar declares

that December has come, we start decorating our

surroundings. Christmas trees are put up and decorated

with the most colourful ornaments, garlands line the

hallways and wreaths greet us hello on every room.

But to spice things up, the tradition turned into a

competition. All departments are tasked to decorate

their own respective offices with recycled materials- all

natural- and as expected, we put up to the challenge.

The Hemodialysis Unit fulfilled the dream for a

white Christmas using cellophane; the Medical Records

Department’s belen made of used envelopes and

newspapers welcomes everyone who comes up the

second floor; the Clinical Laboratory’s shining-

shimmering tree made of tubes made a loud astounding

call for promotion of blood donation; and last but

certainly not the least, the Housekeeping Section’s entry

stationed at the heart of SEHI became the centrepiece

of the hospital’s Yuletide adornments. These offices’

works of art fashioned an eco-friendly Christmas

atmosphere in the hospital.

“We spent time doing the decoration. Even the

personnel on off duties came in to help and spent extra

hours for this.” said Mr. Joel Bitalac, head of the winning

office. This holds true to all departments and this

undoubtedly brought unity and fun to all employees.

Maybe it was not the final product that actually

mattered but the making of it. The shared time, smile

and laughter on the making of the decors is truly an

evidence of the Christmas spirit and weighs more than

the prizes won.

HAPPY HOLIDAYS SPENT THE NATURAL WAY !

Written By: Arvic Norman T. dela Cruz, RMT

DID

I t t a k e s 1 5 y e a r s f o r a C h r i s t -

m a s t r e e t o g r o w b e f o r e i t c a n

b e s o l d . T h e t a l l e s t C h r i s t m a s

t r e e c u t w a s 2 2 1 f e e t i n 1 9 5 0 .

T h e h o l l y a n d r e d b e r r i e s o n a

C h r i s t m a s w r e a t h s y m b o l i s e s

C h r i s t s c r o w n o f t h o r n s a n d h i s

b l o o d .

C h r i s t m a s d i n n e r w a s t r a d i t i o n a l -

l y a g o o s e u n t i l H e n r y V I I I d e c i d e d

t o h a v e a t u r k e y .

T h e t a l e t h a t g o e s w i t h t h e

C h r i s t m a s P o i n s e t t i a i s t h a t y o u n g

g i r l w a s u n a b l e t o g i v e a g i f t a n d

g a t h e r e d w e e d s a n d b l o s s o m e d t o

p r o d u c e P o i n s e t t i a .

YOU

KNOW?

Page 4

Featuring the state-of-the-art Christmas decors out of recycled matters: Belen of the MRD, White Christmas at HDU and

SEHI’s Christmas centrepiece by the Housekeeping (fromleft to right).

Page 5: Gazette January 2014

Thank you Ms. Cherry Talde for explaining well the medication

and being polite to the patient and watcher.

Y our customer doesn’t care how much you know until they know how much you care.” Indeed, how we convey our service through genuine care effects a deep impact to our clients. Such commendations they imprinted mirror how well we strive to give our hearts in delivering quality service. For everyone who commits to giving excellent service with a heart, Kudos to you!

A year-ender standing-ovation to Mr. Jason Bee Macanas who have shown excellent customer service and exemplary demonstration of Service Excellence with a Heart. He and all the recognized staff shall remain an inspiration and good influence to all the workforce of SEHI as we continuously strive in rendering quality care to all clients. For that, we give you our warm round of applause!

please! “Ang masasabi ko

lang ay maayos ang

pag-aalaga ng mga

nurses sa pasyente

at malinis ang

pagkain na

ibinibigay. Malawak

at malinis ang

ospital.”

Lucky Tiongco is a

very efficient nurse.

All nurses/ staff of 3A are

wonderful and kind especially

nurse Maritess Quiapo.

Bryan Laforteza gives quality care and has the ability to explain things well.

“Jason Macanas, you have

been very Good to us.”

Jeffrey Kiunisala

responded very

quickly to patient

need. God Bless!

Good job by ER nurses and

station nurses. From auxillary to

house keeping staff. They

maintain quality health service.

Thanks. Good job to all.

“Ang mga 2A

nurses babae man

o lalaki ay puro

magagalang. They

always use po at

opo. Mababait din

ang mga naglilinis

ng room. Walang

ingay sa ospital.”

Richmond Paredes,

Bryan Laforteza

and Michelle

Dullano are polite

and they know all

the situation of the

patient. You can

ask anything about

it from them.”

“Arfer Yungco,

Salamat sa

pagpapakita ng

importansya sa

amin. Thanks. God

Bless you.”

“Our stay in St. Elizabeth

Hospital was Worry free.

Nurses and Hospital staff

are approachable. They

are doing their job well.”

Staff give good service

to the patient specially

on patient care.

Mr. Lowell Lobingco is

good in communicating

with his patients. He is

attentive and shows

concern all the time.

Jeannette of Pulmonary

shows good attitude

towards the patient.

Eduard Magno is

very friendly na

parang matagal na

kayong magkakilala.

He is very

accomodating.

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Page 6: Gazette January 2014

SEHI ACCLAIMED AS

St. Elizabeth Hospital Incorporated won 2013

Landbank’s Gawad KAAGAPAY award,

adding to the list of wonderful reasons to

celebrate as the year ends.

“This is an award to our corporate

partners, our clients who were chosen

because of their pursuit of mandate

consistent with our mandate. The criteria

include the institution’s financial stability,

governance, management, financial

performance and corporate social

responsibility. Among the number of

companies you were chosen to be among the

regional winners nationwide.” These were

the statements of DM Dante M. Abad, Head

of General Santos LC as they reward the

trophy and cash prize of one hundred

thousand pesos to Medical Director Dr. Jesus

C. Veneracion, Finance Officer Mrs. Angelita

G. Veneracion, Hospital Administrator

Marcelino E. Dospueblos, CPA and

Administrative Assistant for Operations Ms.

Margarita J. Tagalog in the awarding

ceremony held at the CPO conference room

last December 19, 2013. DM Elizabeth S.

Mendoza, LandBank Branch Manager,Gensan

Highway Branch, Joyce N. Lorilla, Account

Officer, Sheryl Anne M. Bunquin, Account

Assistant had also taken part in the said

event.

LandBank has launched the Gawad

KAAGAPAY last October 2013 as a part of the

bank’s 50th anniversary. It is LandBank’s first

time to give recognitions to their outstanding

client corporations. Gawad Kaagapay which

stands for “Korporasyon na Kaagapay sa Ating

Ganap na Tagumpay”, is an award for

corporate clients in recognition of its

contribution to the Bank’s attainment of its

mission and vision. The award honours bank-

assisted large corporations which

contributed to LandBank’s support to its

priority sectors including farmers and

fisherfolk, mirco and small and medium

enterprises. Gawad Kaagapay aims to

motivate these corporations to constantly

enhance their performance.

St. Elizabeth Hospital Incorporated has

been one of its nominees as the contender

for the said award. The criteria for the said

award included the list of the company’s

programs on community services which

include scholarships, community based

health programs, support to community

infrastructures, peace and order, donations

and other social service project. The

company profile, history and certification as

to the number of employees generated for

the last three years have also been

reviewed. The winners were determined

based on written submissions and

deliberations of an expert panel of judges.

In its 20 years of partnership with

LandBank, St. Elizabeth Hospital

Incorporated had been consistent in

delivering services aligned with its

commitment of providing the community

with quality and excellent health care and has

worked hard to be the best example of

corporate responsibility by providing its staff

with an environment of personal and

professional growth and development, taking

part in activities that promote nation building

and becoming active in projects that help

save and preserve the environment.

“We value the contribution of our client

SMEs and corporations in fulfilling our

mandate of spurring countryside

development. We hope that our partnerships

with them will further be strengthened and

may they continue with their remarkable

performance”, expressed by LandBank’s

president and CEO Gilda Pico as she led the

national awarding ceremony. A total of 14

awards with cash prizes and trophies of

recognition were given away to the winners

of both Gawad Entrepreneur and Gawad

Kaagapay.

LANDBANK’SLANDBANK’SLANDBANK’S 2013 GAWAD KAAGAPAY2013 GAWAD KAAGAPAY2013 GAWAD KAAGAPAY Written By: Argentina S. Roma, RN

Page 6

LandBank GenSan Branch Manager DM Elizabeth Mendoza hands over the emblem of victory to SEHI Medical Director Dr.

Jesus C. Veneracion together with SEHI Finance Officer Mrs. Angelita G. Veneracion and Hospital Administrator Marcelino

E. Dospueblos, CPA (left).

Page 7: Gazette January 2014

A TREMENDOUS EFFORT OF EARLY IDENTIFICATION OF NEONATES who are affected by certain genetic, metabolic, or infectious conditions that may lead to mental retardation brought St. Elizabeth Hospital Inc. to the glare of accomplishment of receiving two meritorious awards for consistent implementation of the program happened last October and November 2013 as conferred by the Department Of Health and University of the Philippines Manila-national Institutes of Health.

Every two years, the Department of Health

(DOH) and the Newborn Screening Reference Center (NSRC) recognize practitioners, stakeholders, and partners who help and contribute in newborn screening (NBS) advocacy, education, implementation, and institutionalization.

Three types of awards are given to

institutions, organizations, and individuals: Achievers Awards, Exemplary Awards, and Special Awards. In 2013, a fourth category is introduced, recognizing longstanding exceptional coverage performance of health facilities.

St. Elizabeth Hospital Inc. achieved an

Exemplary Achievers Award last October 16,

2013 vested by the Department Of Health and

the University of the Philippines Manila-

National Institutes of Health for its consistent

exemplary performance in newborn screening

for two years in 2011 and 2012. This

commendable award is a due recognition of its

active role in helping the government improves

the health of the Filipino children through

expanded newborn screening.

An Exemplary Award on Newborn

Screening Program Implementation Review was

succesively given by the Center for Health

Development-DOH Region 12 on the following

month of November 27 2013. The awards and

recognitions are based on a given set of

established criteria. One of the selection criteria

for NSFs is to comply with target newborn

screening coverage for their respective regions.

In the Philippines, Newborn screening was

introduced in 1996 as a pilot project and was

subsequently mandated by Republic Act No

LANDBANK’SLANDBANK’SLANDBANK’S 2013 GAWAD KAAGAPAY2013 GAWAD KAAGAPAY2013 GAWAD KAAGAPAY 9288 or the Newborn screening Law in

2004. The Law provides for the national

Comprehensive Newborn Screening System

(NCNSS) which states that every newborn

must be offered newborn screening.

Currently, the newborn screening panel

included 5 disorders, i.e. Congenital

hypothyroidism (CH), Congenital adrenal

hyperplasia (CAH), Phenylketonuria (PKU),

Galactosemia (GAL) and Glucose 6

Phosphate Dehydrogenase Deficiency

(G6PD def). More than 60 000 newborns

have been saved from a range of

complications like mental retardation,

death, and hemolytic crisis.

SEHI HAILED EXEMPLARY ON

SAVING BABIES’ LIVES Written By: Erick Von P. Fredeluces, RN

ALL CUSTOMERS EXPECT TO BE GIVEN PROMPT AND EFFICIENT SERVICE.

That’s why the Marketing Office introduced the Direct-to-Room Admission program last October 26, 2013 to better accommodate the needs of its clients.

“It is always our goal to render fast, efficient service to all of our clients.” says Marketing Officer, Ms. Farrah Hannah Lim. “We believe that our direct-to-room admission program would address this.”

The Direct-to-Room admission is part of the hospital’s Comprehensive Executive Package. Through this program, clients who will be submitting themselves for the executive check-up shall be taking the fast

lane, bypassing the usual Emergency Room route.

Instead, the client’s admission will be attended to by the Nurse-Supervisor. The Nurse- Supervisor shall accompany the client to the admitting section for his admission and room accommodation. He shall also be catered in the diagnostic areas, still with the assistance of the nurse-supervisor, until he is transported to his private room. What makes the whole process fast-paced and convenient for the client is that he shall be visited and assessed by the Resident doctor at the comfort of his own room.

The St. Elizabeth Hospital Comprehensive Executive Package can be availed thru the hospital’s Marketing Office.

Written By: Pamela O. Aquino, RN

Page 7

Page 8: Gazette January 2014

“Malaki talaga ang pinagbago ng OR/DR unit”, remarked Mr. Daryl Panerio, then 5S Program Coordinator. “I’ll show you the previous quarter audit results; at kung icompare mo ngayon, halos wala ka nang makitang problema.” Mr. Panerio explained that the OR/DR Complex once had a less favorable score as compared to the recognition they have now.

A tour and interview with Mr. Arvin Vibar, OR Staff Nurse,

showed what Mr. Panerio meant about making most of what they have. Documents, forms and equipment were piled up and arranged neatly in what is now the new OR nurse station. “Actually, marami

5S REVOLUTION: THE OR/DR COMPLEX SHOWS HOW

OR/DR Complex sky rockets up the 5S Audit Boards as the highest scoring Category B Facility for

the third quarter. This recognition, however, didn’t come to them on a silver platter.

talaga natulong yung bagong set-up”, says Mr. Vibar as he was explaining the new set-up, which he described as more centralized compared to before. Most of frequently used equipment and supplies are now situated at the heart of the complex for easy access by the different OR theatres. “Before, maghahanapan pa ng mga gamit” he said.

We then entered the delivery room, neat and picturesque as

though it was ready for a photo shoot (and to think the staff wasn’t really prepared for a drop-in interview that day). When labeling and cluttered instruments were once their weak point in the previous audit, this turned out to be their most prominent improvement to date. “Mahirap rin kasi kung may tao na baguhan dito [sa OR/DR] kung hindi isasaayos ang mga bagay-bagay, kapag pahahanapin mo ng mga gamit, talagang mahihirapan na lang sila maghanap,” and that he meant clutter may cause delay to the unit’s operations. He also gestured to a remarkable improvised shelf for Delivery Room equipment, “Dati itong lalagyan ng mga monitor ng laparoscopic cholecystectomy”. The shelf now is utilized as organized storage of instruments. Now that’s what they call making the most of what you already have… very admirable.

And this was only the beginning. When asked for what future

plans they had for the OR/DR Complex, Mr. Vibar simply put it as “Marami…” then imparted that structural improvements are currently being made to enhance the services of the complex. A Mobile C-arm room is being planned for construction. Labor room beds will be added soon to cater to more clients. And more to come.

It was interesting to hear about the plans for the future, but it is

just as astonishing to know the newsworthy improvements they have already made just by making simple tweaks in their 5S. They are indeed worthy of the recognition for making this big 5S revolution.

Written By: Justin Rhyz R. Ismael, RN

Page 8

Page 9: Gazette January 2014

5S REVOLUTION: THE OR/DR COMPLEX SHOWS HOW

S t. Elizabeth Hospital

Incorporated has achieved a

skyscraping rate of 63%

babies roomed in as of the month of

November; double of last year’s rate.

Mother-baby friendly hospital initiative

geared on full throttle, SEHI strives to

carry on the initiative through the

compliance of the institution with the

DOH rooming in policy and breastfeeding

promotion- with the help of the

pediatricians.

The whole year of 2013 has been a

collaborative effort between the hospital

and the allied pediatricians in

continuously implementing the Mother-

Baby Friendly Hospital Initiative. Every

month, the institution gives due

recognition to the pediatric consultants

who have made such an achievement

possible. “Doctors are of big help in our

success. Their cooperation and support

to the rooming-in and breastfeeding

programs paved way to the triumph of

the Mother- Baby Friendly Hospital

Initiative this year” elaborated Ms.

Gwendoliza Escalon, Lactation Specialist

and MBFHI Coordinator. She recounted

the efforts of the pediatricians to push

through with the rooming-in compliance

knowing that it has a lot of benefits for

both mother and baby.

Dr. Leopoldo Durico, pediatrician,

and the pediatrics department head of

the MSO, has shown exemplary

compliance and support to the rooming-

in policy of the institution. He was

recognized to have exhibited 100%

observance of rooming-in well babies

with no less than 3 admissions in a

month for the months of January, May,

August, October, November and

December. He even relayed to his

colleagues his words of encouragement,

one with the MBFHI Chairman, Dr. Ma.

Helena Veneracion- Garcia, to

continuously support the institution’s

rooming-in policy. He is seconded by Dr.

Sergio Demontaño, Jr. and Dr. Ma.

Christina Domingo who have topped the

rooming-in recognition twice this year,

for the months of February-September

and March-April, respectively.

Indeed the recent year has been an era

of fulfillment for the Mother-Baby Friendly

Hospital Initiative. A big thanks to all

pediatric consultants who have been

supportive to the institution’s endeavor.

Year 2014 shall be promising with the

successful partnership of SEHI and allied

physicians.

MBFHI HONORS PEDIATRICIANMBFHI HONORS PEDIATRICIANMBFHI HONORS PEDIATRICIANSSS

2013 MBFHI Awardees

Written By: Justin Rhyz R. Ismael, RN

Page 9

The Calendar of Rooming-in Awardees: January: Dr. Leopoldo Durico and Dr. Lorna Lorenzo;

February: Dr. Jasmin Montecillo and Dr. Sergio Demontaǹo, Jr.; March and April: Dr. Ma. Christina

Domingo; May: Dr. Durico and Dr. Lovelina Mallo; July: Dr. May Valencia, Dr. Romeo Reyes, Jr and Dr.

Laurence Mondero; August: Dr. Durico; September: Dr. Demontaǹo; October, November and December:

Dr. Durico. Awardees were visited in their clinics by the Lactation Specialist together with CPO section

officers and coordinators, as they receive the Certificate and Token of Appreciation.

Page 10: Gazette January 2014

216 BED CAPACITY PHILHEALTH ACCREDITED FACILITY

PHIC Accreditation No. H12019352

DOH Level 3 Hospital Lic. No. 12-060-14-216-h3-2