Curriculum Vitae

GAURAV VERMA Communication address: - WZ 259 A/3, Saheed Chandra Marg, Opposite metro Pillar no 668, Uttam Nagar, New Delhi 59 Permanent Address: - H.N. 662, Civil Line, Mishra Colony, Opp Rangoli Guest House, Unnao (U.P.) Phone:- +91-9999000407 E-mail:- gurv84cool2007@yahoo.com

Professional Summary:

Current Employer :-

Working with BA Continuuam india Pvt. Ltd (Bank Of America) as a Team Developer (Transactional Monitoring Group”Qulaity”) from 12-mar-2007.

Over 7 years experience in mortgage and card (US) process with proven track record in a wide verity of roles like Document review specialist, Fraud Prevention Specialist, Quality Auditor (Mortgage, Card and CAO Administration), Process Trainer/SME as well as Data Anaylst along with the through the exposure and learning received while working with these business areas. I have gained a thorough understanding of concept like Qulaity, Training & Development, Data Anaylst etc. & devloped as a professional with strong people management skills and ability to lead with a divers background.

Professional Experties Includes as a :

Quality Specialist Review:- (Jan-2013-Present)

Working as a Team Developer (Quality analyst) in “Centralized transactional Monitoring Team” for “HL&LAS” Mortgage

Analyze the Key Area of Defect and give timely feedback to associate for preventing error.

Daily update to associate of types of error occurrence and business impact.

Reporting to FLM for schedule process update, accuracy and CTC impact.

Worked with “CAO Administration (Transport Billing and Quality)” as Team Developer (Quality analyst) for timely and accurate billing as per CAO Admin policy and guideline.

Worked with “New Account Risk Review- Card” as Team Developer (Quality analyst) for Auditing Call regarding Account Verification and New Account Opening Fraud.

Quality Specialist Review:- CAO Administration- (Transport Biiling and Quality):- (May-2011 to Jan-2013)

Worked as Quality Analyst for transport billing in different section with defined CAO Admin policy and guideline along with complete accuracy and within the timeline.

Report to SLT regarding penalties imposed on vender along with finance for accurate payment set up for specific period.

Worked on Various areas for reduction in transport Cost and billing for Organizational benefit.

Initially worked with CAO operation team for Understanding Transport Functionality and related impact like Routing, Tracking, SCS (Special Cab Services) Team, Compliance and Other related section.

Document Review Specialist:- (Mar-2007 to Sep-2008)

Joined Bank of America as a associate in CRE (Consumer Real State) and worked with Doc review Specialized process for reviewing different set of mortgage closing documents like Title, Hazard, Flood, Scatty, Purchase Agreement, HUD, Tax statement and other supporting documents.

Got opportunity for first level underwriting with Title Signer Authority position for meeting Condition of $1400 Title Document.

Worked with another first level underwriting process called IRS 4506-T for reviewing borrower income and personal information also obtained Income statement (Tax Transcript W2/1040) after reviewing income mode of borrower.

Got opportunity for first level underwriting with Title Signer Authority position for meeting Condition of $1400 Title Document.

Fraud Prevention Specialist:- (Sep-2008 to May-2011)

Worked with “New Account Risk Review” process (CARD) as a Fraud Prevention Specialist.

Review all the account (Saving and checking) opened in US and analyze the fraud present in account with account activity, if present

Experience with Fraud Prevention in Banking Account and deliver the Quality and Less Consumer Cost.

Also Crossed trained with 5 processes in same vertical (Check fraud Detection, ODS loss booking, CFC loss Booking) to handle various field in Core Banking.

Training Specialist :-

New Hire Training and Training Supervision.

Prepare training governance and scheduled reporting to Management and LOB.

Weekly review of New Hires data (Productivity and Quality).

Daily update for process and Procedure.

Weekly communication with LOB for Process health and customer satisfaction for reducing process cost

MIS Specialist:-

Daily reporting to LOB and Management for Process Worked.

Maintain daily tracker (Attendance/ PU/ Accuracy/Attrition).

Data Maintain for Month End and Quarterly business review.

Significant Changes in Daily LOG sheet for data reporting.

Management Skills:

Monthly One-O-One with all associate for process and Personal issues.

Timely feedback and update time with business and organizational changes.

Motivate team for quality work in efficient manner.

Delegated suggestion and Duties to other team member regarding opportunities for improvement in work related task and process.

Focus on associate knowledge improvement and self grooming.

Six Sigma Skills:

Basic six sigma certification.

Well versed with basic and advance six sigma methodology.

Given One Best practices (approved by LOB) for Process rejection and member of Green belt project for minimize dollar loss in Fraud Prevention.

RECOGNITIONS:

Nominated for Elite award (Globel) for 2010 with “0” defect in complete quarter (July’10 to Sep’10)

Silver award winner Q2, AUG 2008 and Star award for Q2, SEP 2008.

Silver award winner for two succesive month of Oct and Nov’11.

INDIA BULLS SECURITIES LTD .

(1 December 2005 to 8 Aug 2006)

Worked as Relationship Manager for online stock broking.

As work profile, On daily basis (Monday to Friday ) give update for stock market to the customer and motivate him/her to Buy and Sell stock, also give proper feedback to customer time over time for the past behaviour of market.

On weekley basis meet with all client for his/her Query resolution and take feedback for further services improvements….

Highlights:

Achieve the second highest brokerage among all colleagues in Lucknow and Highest brokerage in Lucknow (Indira Nagar Branch).

Also had good client acquisition with top employee in Government and Private sector.

Education

Professional Qualifications

Done Master in Business Administration from “Jaipuria Institute of Management” with Specialization in MARKETING and INFORMATION TECHNOLOGY in year 2006.

Done Graduation from BND College Kanpur affiliated form KANPUR UNIVERSITY with MATH and CHEMISTRY in 2003.

Academic Qualifications

Intermediate from SVM inter College Unnao affiliated from Allahabad University in 2000

High School from SVM inter College Unnao affiliated from Allahabad University 1998.

References:-

Mrs Supriya Prakash (Team Leader) in Centralized transactional Monitoring Team.

Mo No: - 9873210363, 9654903149

Mr. Rakesh Rawat (Team Leader) in CAO Administration (Transport Function and Support)

Mo No: - 9811705984

Personal Details

Father’s Names : - Sri Ganga Prasad Verma

D O B : - 21 Sep 1984

Mother’s Name : - Smt. Anita Verma

Permanent Address : - H.N. 642, Mishra Colony, Civil Line Unnao (U.P.)

Ph no:-0515-2828682 Mo: 9415594296

Date …………………….. Signature:-……………………. (Gaurav Verma)