Gartner Magic Quadrant Group 8

• Leaders : Demonstrate a market-defining vision ; Significant successful customer deployments ; Providers in the market measure themselves against. Examples : Microsoft (Dynamics CRM) , SAP (CRM)

• Challengers : Demonstrate a higher volume of new business ; understand the evolving needs but may not lead customers into new functional areas. Examples : Net Suite.

• Visionaries : Ahead of most potential competitors in delivering innovative products ; Strong potential to influence the direction but are limited in execution. Examples : Sugar CRM , Oracle (Sales cloud)

• Niche Players : May offer complete portfolios for a specific vertical, but face challenges in one or more important areas; can offer the best solutions to meet the needs of particular sales organization. Examples : Sage CRM ; SAP (Cloud for Sales)

CRMQuadrant descriptions

• Proven ability to deliver opportunity management systems with software released during the past 18 months.

• At least five new, named customers that have actively deployed opportunity management functionality during the past 12 months.

• Customers that are using B2B opportunity management as the primary sales application in at least three industries

• At least $15 million in annual company revenue

Added CRMnext Oracle(Sales Cloud)

Pivotal SAP (Cloud for Sales)

Swiftpage

Dropped CDC Software

Oracle(Fusion Sales)

Sage(Sales Logix)

Sage (Act)

CRMInclusion and Exclusion Criteria

BI & AnalyticsOverview

“A software platform that delivers 15 capabilities across 3 platforms”

BI & AnalyticsQuadrant

BI & Analytics Magic Quadrant

BI & AnalyticsTrends in BI

Classification and measurement to support decision making and improve performance

Measure and improve metrics that matter the most to their business such as sales, profits, quality defects, safety incidents, customer satisfaction, on-time delivery

Companies explore BI and analytics in four phases descriptive diagnostic predictive prescriptive analysis

Most applications developed with BI & Analytics are descriptive in nature

There is an increased effort towards building diagnostic capabilities to discover new insights

Currently, the focus has been on data discovery that has become a mainstream architecture

• Jaspersoft supports a broad range of native Apache Hadoop & NoSQL connectors

• It also has support for iPad and HTML5-based reports, as well as a software development kit for building mobile BI applications on the iOS and Android platforms

• Functions include interactive reporting, data exploration, data federation, an enhanced metadata layer supporting data lineage in a single report view, enhanced multidimensional analysis support

• Some of Jaspersoft's more visionary attributes reflect its unique view of the future BI market; for example, its platform runs natively in the major cloud (platform as a service and infrastructure as a service) environments — such as Amazon Web Services, VMware Cloud Foundry, Red Hat OpenShift and GoGrid — supporting cloud-based development and deployment of BI applications

BI & AnalyticsJaspersoft – Strengths

• Even though Jaspersoft has a fully featured BI platform, it is used narrowly in organizations — mostly for reporting

• In fact, static reporting and parameterized reports are the only two user activities that are above the survey average

• Because of Jaspersoft's usage profile, the platform remained below average in the complexity of workload scores, and in terms of the breadth of use of its BI platform functionality

• aspersoft tends to be deployed with smaller data volumes than the survey average. References averaged 1,274GB of data, compared with the industry average of 2,918GB

BI & AnalyticsJaspersoft – Cautions

• IBM continues to maintain its leading position on the Completeness of Vision axis for this year's Magic Quadrant, as it scores very well on virtually all the vision criteria

• The core BI (Cognos) and predictive analytics (SPSS) acquisitions strengthened its offerings thereby improving customer feedback

• Cognos Insight is a personal analytics product that can be deployed stand-alone on the desktop, or as an analysis and planning client as part of the Cognos server-based products

• Analytical Decision Management enables organizations to automate, optimize and govern repeatable business decisions

BI & AnalyticsIBM – Strengths

• Performance remains a concern, although primarily with the Cognos 8 BI base (When asked about problems with software, 24% of IBM references cited poor performance as a concern, compared with the industry average of 11.5% across all vendors. When asked about product-specific limitations to a wider deployment, 16% of references cited poor performance, compared with the industry average of 6.8%. IBM addresses this problem in 10.x by providing further query engine enhancements in 10.2)

• References continue to cite the Cognos products as more difficult to use (When asked about the most important reasons for choosing IBM, only 17.74% of references cited ease of use for end users, compared with the industry average of 35.1%, putting IBM in bottom quartile)

• IBM customers were below average in the percentage of users performing interactive exploration and analysis of data, with 13.46% of IBM references compared with the industry average of 26.41%

BI & AnalyticsIBM – Cautions

Market Definition

• Products Covered Notebook PC’s –those that have screen size > 5 inches in various form

factors and configurations. Does not include netbooks, thin-client terminals, mobile phones and tablets

Desktop PC’s includes desk-based systems of various form factors and configurations

• Client Segments Enterprises that operate globally Enterprises that operate regionally but have some global presence Midmarket or large Enterprises that operate in one or more countries

and have > than 1000 employees

Enterprise Desktop & Notebooks

Magic Quadrant

• Price – but not the primary criterion – Reduce TCO

• Platform Stability(e.g. consistent system image)

• Appropriate Life Cycle services

• Security

• Global Support

• Fast turnaround on Warranty repairs

• Designed to assist global Enterprise Customers in selecting vendors that supply PC’s in multiple regions

• Not to be used as sole criteria in RFP’s – many times lesser-known vendors could be the best fit

• Involves evaluation based on• Quantitative data from the

vendors• Qualitative analysis based on

interviews with vendors• Subjective evaluations based

on Client feedback

Enterprise Desktop & NotebooksPurchase Criteria

Enterprise Desktop & NotebooksEvaluation Criteria

Enterprise Desktop & NotebooksEvaluation Criteria - Vision

Enterprise Desktop & NotebooksMagic Quadrant

• Good quality products, programs and services targeted to global enterprise customers in mature markets

• Good levels of account management for global enterprise customers

• Strong product customization capabilities

• Viable supplier for all business PC requirements

Enterprise Desktop & NotebooksStrengths

Cautions

• Overall execution for large accounts has been weakening, with customers noting poor responsiveness and less-competitive pricing

• Smaller enterprises that do not achieve “Global Account Status” with Dell may experience inconsistent service and support levels

• Degrading service and support levels due to badly managed off-shoring of its call centers

• While channel partners are playing an important role in enterprise business compared with the past, Dell’s overall channel to market is still limited


Strengths

• Excellent Product design and innovation

• Ongoing financial and organizational stability

• Strength in selected vertical sectors in which high end media creation tools are necessary

• Proving itself a leading innovator in mobile device technology


Cautions

• Lack of consistent global service and support capability

• Lack of enterprise-focused global sales organization and account management capability

• Lack of enterprise-focused product offering

• Incompatibility with different platforms


Thank You

Gartner Magic Quadrant Group 8

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