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Gartner IT Operations Strategies & Solutions help you build on your I&O learning, evaluate the...
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© 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com. 1 Gartner IT Operations Strategies & Solutions Summit 2015 June 15 – 17 | Orlando, FL | gartner.com/us/iom Gartner IT Operations Strategies & Solutions Summit 2015 was held on June 15 – 17, at the Hilton Orlando in Orlando, FL. This report summarizes and provides highlights from the event. Trip Report Overview Digitalization is redefining the future of business — Are you prepared? Leaders like you are being challenged every day to bring fresh new thinking to the IT operations space as traditional technologies and operating models grow obsolete, and digitalized business takes over. Delivering business value is now high-priority, and top-to-bottom transformation of people and processes is crucial to success. The summit explored ways to make agile thinking a part of your culture and the role of automation in I&O. In addition, attendees walked away with a better sense of how to make both their service portfolio and catalog deliver real business value while gaining insights on I&O leadership. Attendees obtained answers to questions including: • How does bimodal IT impact the enterprise, the IT organization and the I&O team? • How does the emergence of agile and DevOps philosophies change the way we manage I&O? • How do I evaluate and control the position of private, public and hybrid cloud? • How can I&O match the pace of digital business? 2 Key take-aways 3 Keynote sessions 4 Best-rated sessions 5 Most-attended sessions 6 Snapshot of attendees 7 Sponsors 8 Post-event resources 9 Renewal Table of contents Make plans now to join us next year, June 6 – 8, 2016, at the Gaylord Palms in Orlando, FL. Our expanded 2016 agenda will help you build on your I&O learning, evaluate the success of your I&O initiatives and provide more valuable ways to share experiences and compare progress with your peers. Save the date Drive Business Value With Leadership, People and Process Transformations Hilton Orlando hotel Chris Howard speaking at Gartner IT Operations Strategies & Solutions Summit 2015
Transcript of Gartner IT Operations Strategies & Solutions help you build on your I&O learning, evaluate the...
© 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com. 1
Gartner IT Operations Strategies & Solutions Summit 2015June 15 – 17 | Orlando, FL | gartner.com/us/iom
Gartner IT Operations Strategies & Solutions Summit 2015 was held on June 15 – 17, at the Hilton Orlando in Orlando, FL. This report summarizes and provides highlights from the event.
Trip Report
Overview
Digitalization is redefining the future of business — Are you prepared? Leaders like you are being challenged every day to bring fresh new thinking to the IT operations space as traditional technologies and operating models grow obsolete, and digitalized business takes over. Delivering business value is now high-priority, and top-to-bottom transformation of people and processes is crucial to success.
The summit explored ways to make agile thinking a part of your culture and the role of automation in I&O. In addition, attendees walked away with a better sense of how to make both their service portfolio and catalog deliver real business value while gaining insights on I&O leadership.
Attendees obtained answers to questions including:
• How does bimodal IT impact the enterprise, the IT organization and the I&O team?
• How does the emergence of agile and DevOps philosophies change the way we manage I&O?
• How do I evaluate and control the position of private, public and hybrid cloud?
• How can I&O match the pace of digital business?
2 Key take-aways
3 Keynote sessions
4 Best-rated sessions
5 Most-attended sessions
6 Snapshot of attendees
7 Sponsors
8 Post-event resources
9 Renewal
Table of contents
Make plans now to join us next year, June 6 – 8, 2016, at the Gaylord Palms in Orlando, FL. Our expanded 2016 agenda will help you build on your I&O learning, evaluate the success of your I&O initiatives and provide more valuable ways to share experiences and compare progress with your peers.
Save the date
Drive Business Value With Leadership, People and Process Transformations
Hilton Orlando hotel Chris Howard speaking at Gartner IT Operations Strategies & Solutions Summit 2015
2 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com.
“ Gartner conferences allow a lot of passionate people to share theory as well as application. Being able to understand lessons from the analyst and talk with peers that have gone through the same thing is invaluable.”Kristi Woodwick, Manager, Web Delivery, Patterson Companies, 2015 attendee
June 15 – 17 | Orlando, FL | gartner.com/us/iom
Gartner IT Operations Strategies & Solutions Summit 2015
Key take-aways from on-site audience polling
Throughout the 2015 event, audience members were polled, yielding real-time results. We then discussed some of the key findings in the closing keynote presentation. Here are a few highlights:
How will you use your on-premises private cloud?
Which part of it operations do you believe needs to change first?
53% said development and test workloads
55% said people
What will have the greatest impact in next three years in I&O?
Which of the steps will be your biggest challenge?
74% said DevOps 35% said having the right people
Over the next three years, how much will public cloud computing contribute to your I&O cost reduction efforts?
What do you think is the biggest impediment to a DevOps project being successful?
42% said hardly at all (i.e., less than 5%)
39% said people/culture changes
How much of your enterprise’s cloud services aggregate capacity will operate in the public cloud versus the private cloud in 2018?
Public
Private
What is your greatest area of concern regarding the ability to scale?
40% said their mix would be 20% public and 80% private
55% said people/human factors
3© 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com.
Leadership and the New Principles of Influence Daniel Pink, Author, “Drive” and “To Sell Is Human”
• Changing people’s minds often matters less than giving them an “off ramp” to act.
• The most persuasive leaders aren’t introverts or extroverts but “ambiverts.”
• Subtly reflecting the language, posture and gestures of others increases success in negotiation situations
• Frame your message for maximum influence.
Adapt and Ignite — Turning Change Into Opportunity Gary Bradt, Psy.D, Author, Leadership Consultant and C-Suite Executive Coach
• A leader’s job is to help people get comfortable being uncomfortable.
• Every change creates opportunities. Your job is to find them.
• Adapting faster and better to change isn’t a luxury. It’s a necessity.
• Whoever adapts faster and better wins.
Gartner keynotes
Scenarios for the Future of IT Chris Howard, Vice President and Distinguished Analyst
• We are entering the third era of IT, full of new business opportunities: digital business moments, digital commerce moments, human moments.
• Machines and things are increasingly active participants in complex interactions.
• New business outcomes demand designs that foster democratic solution delivery and fluidity.
The Evolving Role of I&O in the Age of Digital Business Donna Scott, Vice President and Distinguished Analyst
• I&O does a great job to keep the lights on for the business, but that’s not enough.
• With 70% of CEOs focused on business growth and 83% of them investing in digital business by 2019, now is the time for I&O to rethink its role in growth and innovation.
• I&O must make time for innovation but also develop a charter for innovation, along with expectations and results.
Daniel Pink
Guest keynotes
Gary Bradt
Chris Howard
Donna Scott
4 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com.
“ The Summit is a great opportunity to network with peers. So much information and insight on the latest trends and expert research into the future of IT and business.”Neil Scavelli, Security Analyst, Sarasota County Government, 2015 attendee
D5. Dealing With the Windows Sea Change Michael A. Silver
B5. Securely Using the Public Cloud Neil MacDonald
D3. How to Establish a Walk-Up IT Service Center Katherine Lord
B4. Down to Earth: Bringing Clouds Together as a Broker Thomas J. Bittman
D4. The Real Economic Keys to BYOD Bryan Taylor
TTP2. To the Point: Smart I&O Automation Ronni J. Colville
TTP4. To the Point: Your Future Office — Traditional, Microsoft or Google Cloud, or Something Else? Michael A. Silver
C3. How to Pursue DevOps George Spafford
E3. Significantly Reducing I&O Costs: The Next Round Jay E. Pultz
TTP18. To the Point: Managing Shadow IT to Create Value Hank Marquis
Top 10 best-rated sessions
June 15 – 17 | Orlando, FL | gartner.com/us/iom
Gartner IT Operations Strategies & Solutions Summit 2015
5© 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com.
AA4. Ask the Analyst: Moving I&O From Back Office Jeffrey M. Brooks, Ed Holub and John Rivard
C2. The IT Operations Scenario: Preparing for the Bimodal Future Jeffrey M. Brooks
F4. Ten Emerging Trends That Will Impact Your Data Center Operations David J. Cappuccio
B1. The Cloud Management Scenario Dennis Smith
E1. Business Value Dashboards: Your Pathway to Business Impact Alignment Robert Naegle, Gary Spivak
TTP18. To the Point: Managing Shadow IT to Create Value Suzanne Adnams
TTP7. To the Point: How to Monitor Infrastructure and Applications — Is Unified Monitoring Possible? Vivek Bhalla
F1. Bimodal IT: Being Digitally Agile Without Making a Mess Ed Holub
F3. Sparking IT Operations Transformation With Analytics Colin Fletcher
C3. How to Pursue DevOps George Spafford
Top 10 most-attended sessions
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6 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com.
Snapshot of attendees
Who participated in the 2015 conference?
37% Manager
29% Director
9% Vice president
5% CIO
5% C-level
Top 5 job titles
“ This is my first Gartner event, and it has been eye-opening and horizon-broadening. The concepts and ideas presented are cutting-edge and relevant across all levels of the IT organization. The information is presented in meaningful context and every session has been thought-provoking.”Paul Okimura, AVP & Manager, Bank of Hawaii, 2015 attendee
21% Banking, finance and insurance
17% Technology and telecom
16% Manufacturing
12% Government
8% Services
Top 5 industry sectors
June 15 – 17 | Orlando, FL | gartner.com/us/iom
Gartner IT Operations Strategies & Solutions Summit 2015
7© 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com.
We’d like to express our appreciation to all of our 2015 summit sponsors for their important contributions to this year’s event. Together, they offered attendees a comprehensive and insightful look at today’s most important I&O technology solutions and services.
Thank you to our sponsors
ABSOLUTE SOFTWARE CORPORATION
Advanced Systems Concepts, Inc.
Ansible
AppDynamics, Inc.
AppNeta
Arkin
Attunity
Auconet
Automic Software, Inc.
Axios Systems, Inc.
Bell Techlogix, Inc.
BMC Software
Chef Software, Inc.
Cherwell SoftwareTM
Cirba
Dynatrace
eMite
Evolven
ExtraHop Networks, Inc.
Flexera Software, LLC
GAVS Technologies
HEAT Software
J9 Technologies, an Axxiome company
Kinetic Data
LabTech Software
LANDESK
Maryville Technologies
Micro Focus / NetIQ
Moogsoft
Network Instruments, JDSU Performance Management
New Relic
PagerDuty
Puppet Labs
RES Software
Resolve Systems
Schneider Electric
ServiceNow
SevOne, Inc.
SMS Systems Maintenance Services, Inc
Stonebranch
Stoneware
SunView Software
Talari
TeamQuest
ThousandEyes
Vistara
Westbury
Zenoss
Premier
Platinum
Silver
8 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com.
Post-event resources
The World’s Most Important Gathering of CIOs and Senior IT Executives
Customizable post-event worksheetTake a moment to complete your own post-event trip report, a valuable resource for future reference and a great way to share with colleagues what you learned. Click here to access the trip report worksheet.
Learn more with relevant researchWant to learn more about the topics that interest you most? Turn to the end of each session presentation for a list of related Gartner research notes. Select Gartner research is available on demand at gartner.com.
Gartner Data Center, Infrastructure & Operations Management Summit 2015 November 30 – December 1, London, U.K.
Gartner Data Center, Infrastructure & Operations Management Conference 2015 December 7 – 10, Las Vegas, NV
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Gartner I&O events
Missed a session?Visit Events Navigator at your convenience to download presentations from all Gartner sessions. Review details of sessions you attended, and catch up on those that you weren’t able to go to. Find it all here.
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June 15 – 17 | Orlando, FL | gartner.com/us/iom
Gartner IT Operations Strategies & Solutions Summit 2015
Gartner IT Operations Strategies & Solutions Summit 2016June 6 – 8 | Orlando, FL | gartner.com/us/iom
Register by July 31, 2015, to enjoy:
• Raffle drawing for a complimentary 2016 registration
• $50 American Express gift card on-site at next year’s event
• $300 discount on standard registration fee
Register for this must-attend event at gartner.com/us/iom or call 1 866 405 2511.
The 2016 date is set — plan to join us next June right here in Orlando.
Join us again — Right back here in Orlando!
© 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email [email protected] or visit gartner.com.
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