Jodi Wagner

Technology Lead Delivery Manager

Accenture Technology@jmwagner

www.forceofanarchy.com

Gamification…The Trail to Awesome Adoption

Louise Lockie

Head of Salesforce Support & Administration

Wilmington, plc@LouiseLockie

louiselockie.blogspot.com

Jodi Wagner

Technology Delivery Manager

Accenture Technology

Louise Lockie

Head of Salesforce Support &

Administration

Wilmington, plc

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Starting the Gamification Journey

What is Gamification

Why Do We Use Gamification

Why Do We Want To Modify Behavior

How: The Principles of Game Mechanics

Who Can Benefit From Gamification

Solutions!

Takeaways: Things to Remember When Gamifying

What We’re Gonna Learn

What is Gamification?Do Any of These Look Familiar?

Girl Scouts & Boy Scouts

are some of the earliest

forms of gamification that

we can remember.

What is Gamification?

Gamification is the application of typical elements of game play

(such as point scoring, competition with others, and rules of play)

to other areas of activity to encourage engagement with a product or service or

user to encourage system usage and modify expected behaviors

Getting People to do What You Want Them to do

Why do we use Gamification?Practical Applications of Gamification

Example: FitbitModifying Behavior

Shall We Play a Game?

Why Do We Want to Modify Behavior?

Cost of…

Training

Staff Turnover

Missing Knowledge

Missed Opportunities

Technology

Benefits

How Do We Modify

Behavior?We’re So Glad You Asked!

How: The Principles of Game MechanicsGame Mechanics? But I Am at Work!

Goal Setting

Scorekeeping & Scorecards

Frequent Feedback

Consistent Coaching

Who Can Benefit from Gamification?

Geared towards a Sales environment through the use of badges, leaderboards and prizes

EVERYONE!

Who Can Benefit from Gamification?Sales Challenges

Missing Activity Data:

Phone Calls

Meetings

Missing Lead Data:

Incomplete Name

Missing Rating Data

Leaderboard on Average

Data Quality Score on

Activities

Who Can Benefit from Gamification?

Using Badges to Thank Team Members for their Contributions

EVERYONE! Including Service or Cross Functional Teams

Solutions!For training new Admins or Devs…

#MonthofTrailhead

#CenturyBadgersClub

Solutions: Bunchball Nitro for SalesforceApps to the Rescue!

Measure

Individual or

Team

ChallengesUtilize Public

Leaderboards to

Spur Competition

Publicly Display

Trophy Collection

Corsica App for SalesforceNatively Built on Salesforce for Gamification

Add

Objectives

Use Included

Badges or

Create Your

Own!

Gamify

Objectives

Things to Remember When Gamifying!

Monitor Your Gamification Program

• Are the same reps winning every time?

• Are the right behaviors being encouraged?

• Introduce a variety of challenges to motivate users beyond

leaderboards

Potential Pitfalls

Things to Remember When Gamifying!

Providing Continuous Feedback

• Ensuring that reps don’t give up once they fall behind

• Use Feedback for performance improvement, don’t rely on

gamification only

Potential Pitfalls

Things to Remember When Gamifying!

Measure Success!

• Create measures of success to evaluate Gamification Programs

• Use Feedback loop to tweak gamification objectives if reps still aren’t

meeting targets

Potential Pitfalls

Measuring the Success of Our Gamification Journey

Reinforce KPIs

Improves CRM Adoption

Highlights Business Drivers

Engages Users at all Levels of the Organization

Establish Accountability

Facilitates Coaching and Feedback

Gamification is not just for Sales!

What Skills Did You Gain From Our Session?

Thank Y u