Galit Round Table2
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Transcript of Galit Round Table2
© 2008 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info
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Galit FeinSenior Analyst & VP
STKI Round Tables Insights
© 2008 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info
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List of Round Tables
PMO
Office of the CIO
IT Professional Services Management
ITIL Service Desk
Web 2.0
© 2008 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info
Future Round Tables
Service Desk & ITIL - 22.05.08
Office of the CIO - 10.06.08
WEB 2008 -10.07.08
Outsourcing/Manpower strategies - 31.07.08
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© 2008 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info
PMO Round Table Main issues discussed:
What is the PMO responsibility?
Who is in charge of projects’ profitability examination?
Should a customer representative be a part of LOB or IT?
STKI Insight:
PMO staffing ratio depends on organizational maturity:• Average support ratio 1:70 – 1:700 (1:200 Median)
Even though PMO foundation takes around 2-3 years, it has a valid business justification
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Project Effectivene
ss
IT CFO
Business
Customer
© 2008 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info
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Main issues discussed:OTC best practices
ERP for IT? ITG solutions maturity
STKI Insight:
OTC are currently changing from standard project mngt to ITG processes function:
Alignment of IT with business strategy
Monitoring & reassessment
Available, up-to-date information
Office of the CIO Round Table
© 2008 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info
Office of the CIO Round Table
STKI Insight:
Methodology standardization is the foundation for organized processes & prioritization
Budget distribution between LOBs according to their strategic goals
Planning vs. execution - daily hour report by different kinds of tasks: incidents, maintenance, development
The majority of organizations are examining ITG tools
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© 2008 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info
IT Professional ServicesRound Table
Main issues discussed:
The benefits vs. disadvantages of PS
PS market trends
Determining payroll, tariffs, & social conditions STKI Insight:
Employee’s preservation vs. the employee’s sense of belonging & cost savings
Opposite trends in private versus public sectors
In-sourcing trend as a management perception
Demand for professional niche experts (BI, SQL, etc)
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© 2008 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info
ITIL Service DeskRound Table
Main issues discussed:
Should enterprises enter ITIL processes?
What are the expected benefits? STKI Insight:
Focus on empowering ITIL processes rather than being ITIL compliant
Companies which incorporated several ITIL processes reported it successful:• Identifying self-repeating incidents
• Avoiding direct user access to programmers
• Proactive approach
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© 2008 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info
Web 2.0 Round Table
Main issues discussed:
Are enterprises mature enough for Web 2.0?
Is there an ROI for Web 2.0 technologies & concepts?STKI Insight:
ITOs beginning to realize that Web 2.0 will differentiate them from competitors:
• Interactive & zipper Web site (Ajax)
• Self-Service
Web 2.0 concepts ITOs are examining:• Wikis, RSS, social networks, Mashup
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© 2008 STKI moshav bnei zion 60910 tel 09 74 444 74 www.stki.info
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…What do you think?
Galit FeinSenior Analyst & [email protected]