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Galileo Training Services Galileo Fares Trainee Manual

2 / Galileo Fares

Disclaimer This guide should be used for guidance purposes only and should not be relied upon as taxation or legal advice, nor used in substitution for obtaining your own taxation or legal advice.

No reliance may be placed on the information contained in this document. Galileo disclaims all representations made in this guide, including but not limited to representations as to the quality and accuracy of the information contained in this document. This guide is subject to change without notice.

Neither the whole nor any part of this document shall be disclosed to any party in any form without the written consent of Galileo International.

Trademarks Galileo International may have patents or pending patent applications, trademarks copyrights, or other intellectual property rights covering subject matter in this document. The furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property rights except as expressly provided in any written license agreement from Galileo International.

All other companies and product names are trademarks or registered trademarks of their respective holders.

Copyright © 2007 Galileo International. All rights reserved.

All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of Travelport and/or its subsidiaries. © Copyright 1999-2007. All rights reserved.

Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or non-disclosure agreement. The software may be used or copied only in accordance with the terms of those agreements.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Galileo International. In Australia and New Zealand Galileo by Travelport operate as Galileo Southern Cross.

Authoring This document was authored by Galileo Training Services, Sydney, Australia

This version was completed October 2007

Trainee Guide (October 2007) / 3

Welcome

This guide will instruct you in the use of Galileo Fares.

Galileo Fares provides access to worldwide airfares and rules, permits you to automatically quote airfares for a booking file, and also allows you to construct fares manually.

The Galileo Fares system is a source of reference which you can use in conjunction with your own fares knowledge and skills.

Objectives

After completing this course you should have an understanding of how to:-

• Access worldwide airfare data.

• View airfare rules.

• Obtain Automatic Fare Quotes.

• Use Fare Amendment entries to modify your fare quotes.

• Use of Fare Quote Planner.

• Make use of Ticketed Point Mileage and Maximum Permitted Mileage surcharge calculations.

• Convert local and foreign currencies at the IATA Rate of Exchange (R.O.E) or current Bank Selling Rate (B.S.R.).

This workbook assumes that you are:

• A proficient user of the Galileo system.

• Familiar with fare construction principles.

• Familiar with rules of special fares.

4 / Galileo Fares

Table of Contents UNIT 1 FARE DISPLAYS ........................................................................................6

Fare Data .........................................................................................................7 Fare Display Basics.........................................................................................8 Search Qualifiers ...........................................................................................12 Fare Display Order ........................................................................................17 Short/Long Fare Displays .............................................................................18 Additional Entries .........................................................................................20 North American Fare Display .......................................................................21

UNIT 2 FARE NOTES/RULES ...............................................................................26 Displaying Fare Rules ...................................................................................27 Fare Notes/Rules Summary...........................................................................29 North American Fare Rules...........................................................................31

UNIT 3 FARE QUOTE...........................................................................................34 Fare Quote Basics..........................................................................................35 Fare Quote "Best Buy"..................................................................................38 Fare Quote Comparison ................................................................................39 Fare Quote Alternative ..................................................................................40 Filed Fares.....................................................................................................42 Fare Quote Modifiers ....................................................................................46 U.S.A. Itineraries...........................................................................................51 Fare Construction Codes ...............................................................................52 Fare Rules from Quote ..................................................................................53

UNIT 4 FARE AMENDMENTS...............................................................................54 Fare Amendment Ladder...............................................................................55 Itinerary Amendments...................................................................................56 Fare Amendments .........................................................................................56

UNIT 5 FARE QUOTE PLANNER...........................................................................58 Basic Fare Quote Planner ..............................................................................59 Advanced Fare Quote Planner.......................................................................62

UNIT 6 ADDITIONAL FUNCTIONS........................................................................70 Fare Routing..................................................................................................71 Stop Press ......................................................................................................72 Unsaleable Fares ...........................................................................................73 Ticketed Point Mileage .................................................................................74 Mileage Auxiliary .........................................................................................75 Maximum Permitted Mileage........................................................................76 Currency Tables ............................................................................................77 Currency Conversions ...................................................................................78 R.O.E. Conversions.......................................................................................79 Tax Tables.....................................................................................................80

INDEX .................................................................................................................82

Trainer Guide (October 2007) / 5

Trainer Prior to commencing your Galileo Fares course you will need to ensure that the following example Booking Files have been created, or can be accessed (if necessary you can try **B-).

1. TESTFARE

2. TESTFAMILY

3. TESTUSA

6 / Galileo Fares

Unit 1 Fare Displays


Fare Displays

Fare Data Galileo Fares is reliant upon airlines providing accurate and up-to-date information on their fares. Currently Galileo Fares receives fares data from a total of five suppliers which are listed below, each airline is consulted to determine which is the most accurate and comprehensive supplier for their fares.

Fares from the distribution companies are updated in Galileo Fares on the following schedule:

Air Tariff Publishing Co. (ATPCO) Six times daily (3 times for International fares and 3 times for North American fares)

SITA Daily - Mon. thru Fri.

ABC International. Daily - Mon. thru Fri.

Panrotas (South America) Monthly or as needed

Additional international fare information is provided by the Official Airline Guide (OAG), the International Air Transport Association (IATA), Government and industry publications, and direct from airlines.

Data is received in a variety of ways. Fares, add-ons and footnotes are transmitted to Galileo Fares electronically from all data suppliers. Routings and rules are received electronically or via paper advice, depending on the data supplier. Other data, such as tax information and IATA Rates of Exchange, are received by fax or telex.

Updates to the Galileo Fares database are set to coincide with the start of the business day in each of the three IATA areas of the world. For example, when an agent opens for business in Australia they should expect, and do get, the most current fare information especially for their area of the world.

Galileo Fares™

8 / Galileo Fares

Fare Display Basics

FDHNL Minimum fare display entry, assumes todays date and your default city as board point.

FD20DECHKG Standard command for fare display specifying date, will assume boardpoint.

FD30NOVMELHKG Full command specifying date, board point and off point.

• Fares are displayed in lowest to highest order with round trips being assessed at their half value.

• Fares of the same level will be displayed in a random order on subsequent entries.

• Always displayed in currency of board point.

• Your fare display command may contain the date either before, after, or in between the city pairs.

• There are two different types of fare displays within Galileo Fares, the “International fare display” and the “North American” fare display.

Fare Display


Screen Description

1. Date and time that the last fares update took place

2. Repeat of your input entry.

3. Boardpoint, Offpoint, Day of week, Date of travel, and Carrier.

4. MPM Maximum permitted mileage Applicable Maximum Permitted Mileage (MPM) followed by the associated Global Indicator.

5. Fares types requested, Adult, Child, Infant. (Adult is default)

6. Other types of fares that are available for this city pair. Use FD*(Code) to view.

7. Line number.

8. Fare indicators

X Fare not available for Auto Fare quote.

@ Fare/rules subject to change.

9. CX Two letter carrier code, where applicable. No code indicates standard IATA fare level

10. FARE Quoted in currency of board point, listed from lowest to highest.

R Return fare level.

11. FARE BASIS

Fare basis code

12. C Booking class code.

Galileo Fares™

10 / Galileo Fares

13. AP Advance purchase lead in time, 21 21 days before departure, ++ Refer to fare rules for details, 1+ 1 day after reservation, refer to rules, @@ No details held, refer to rules.

14. MIN/MAX Minimum and Maximum stay conditions The minimum stay requirements are shown as a number of days, or

SU indicates the Sunday rule applies. V indicates the stay is variable. W indicates the stay is one week.

The maximum stay is shown in number of days (eg.90), months (eg.3M), or 1 year (eg. 1Y).

15. SEASONS May be preceded with; O indicates Outbound journey must be

commenced during the period shown. I indicates Inbound journey must be commenced

during the period shown. No entry preceding a date indicates both the

Outbound and Inbound journeys are permitted during the period shown.

A 3 character month code may be followed by a single numeric (eg. 15JAN7) which indicates the year (eg 7 = 1997).

16. MR Mileage/Routing indicator M Mileage fare R Routing fare MR Mileage & routing conditions apply

17. GI Global indicator Standard 2 letter Global indicator codes used, eg. EH.

18. DT Date/Time restrictions,

D Date restrictions apply T Time restrictions apply F Flight restrictions apply

Fare Display


Additional Fare Types Some fare displays may contain a notation similar to the following:

“GR/IT/MM/MZ FARES MAY ALSO EXIST”

This means that a number of special additional fares are available and a further entry is required to view them:

FD*(Code) eg: FD*IT

Galileo Fares™

12 / Galileo Fares

Search Qualifiers It is possible to obtain more specific fare displays by using Search Qualifiers.

Search Qualifiers can in most cases be added in any order and may be used in either of two ways:

1. With the initial FD entry:

FD15DEDXBLLHR/GF Fare display specifying carrier

FD25FEBBNELAX@APEX Fare display specifying fare type

FD30DECMELLAX:NR Display fares with no conditions

FD1ØDECROMSYD@PEX/AZ*CH-RT*NUC.EH Combining a number of modifiers in the original entry

or,

2. With a "Follow-Up" entry.

"Follow-Up" entries will add new modifiers to any modifiers already specified in an initial FD or any previous "Follow-Up" input.

FD/EY Follow-Up entry specifying a carrier.

FD-OW Follow-Up entry changing to one way fares.

Fare Display


Types of Search Qualifiers Some of the main types of “Search Qualifiers” are detailed below. However a full list can be found in the "Fares" section of your Galileo Formats Book.

Carrier

/SV Maximum 3 carriers may be added

/SV/BA/UA Multiple carriers

Fare Types

@NORMS Display Normal fares only

@APEX Display APEX fares only

@EXCN Display Excursion fares only

@IATA Show IATA fare levels only

Passenger Type

*AD Adult

*CH Child

*IN Infant

Fares in NUC's

*NUC NUC fare levels

*LOC Revert to local currency

Global Indicators

.EH Via Eastern Hemisphere (EH)

.AP Via Atlantic & Pacific (AP)

Direction

OW One way fares only

RT Return fares only

Galileo Fares™

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Class of Travel

@J Specified class

Fare Basis Code

@YLOX Specific fare basis code

Round the World Fares

@RTW eg: FD12NOVMELMEL@RTW This entry will display a list of Round the Word fares from

the city nominated. A summary of the carriers participating in the fare are shown in the "Seasons" column, you may need to view the fare rules to ascertain full details. Carrier modifiers may also be included in your initial command, e.g. /BA.

Circle Trip/Triangle Fares

@CTF eg. FD23DECMELMEL@CTF Similar to the "Round the World" fare display this provides

a list of Circle Trip and Triangle fares.

Fare Display


Ticketing Date

.TØ2OCTØ7 Specified ticketing date using R.O.E. for the date requested (if the R.O.E. has been loaded).

Note: Display shows “FOR INFO ONLY” and will use ROE for date requested if loaded in system. The ROE is loaded approximately 4 weeks prior to the quarterly changeover date.

Historical Fare Data

FD18OCT99SYDLAX/UA At present historical fare data is available for only 3

months previous to the current date. In order to obtain a display the year must be included in the entry along with a carrier code.

Penalty/Restrictions

:AP Exclude fares with Advance Purchase conditions

:MM Exclude fares with min/max stay conditions

:NX Exclude fares with maximum stay conditions

:NM Exclude fares with minimum stay conditions

:NR Exclude fares with ANY of the above conditions

Galileo Fares™

16 / Galileo Fares

Multiple Passenger Types When fares for multiple passenger types are requested in a single entry, only fares for the first passenger type will be shown on the initial display. The full range of fares is then viewable by line number using the entry FD*(line number).

An example is illustrated below;

1. Initial Entry

FD23OCTBNETYO*AD*CH*IN This display shows only ADULT fares!

2. Follow-up Entry

FD*1 This Follow-up entry will display all of the fare types requested for a specific line number.

Fare Display


Fare Display Order The standard Galileo default setting will display fares in a lowest to highest order. That is, cheapest fares will be first on the list and more expensive fares, such as first class, at the bottom of the list.

You have the options to either reverse an individual fare display order by using a Qualifier, or change the default setting of your terminal.

Fare Order Qualifier

/X This qualifier is used in conjunction with normal fare entries to reverse the fare display order. The qualifier can be used in the following ways:

FDAUHHKG/X Qualifier for a reverse fare display order added to the initial command.

FD/X Follow-Up entry to reverse the order after a normal fare display command.

Changing the Default

The default of your individual terminal can be changed so that the required order will be shown every time you input a standard fare display command. Any default change will remain active until you next sign-off after which the default will be reset to Low/High.

FD*HIGHLOW Converts default to “High to Low” display.

FD*LOWHIGH Converts default to “Low to High” display.

Galileo Fares™

18 / Galileo Fares

Short/Long Fare Displays Galileo Fares are shown in either a “Long” or “Short” format. Unless you instruct otherwise, your terminal will respond with a “Short Fare Display”. This is indicated in the top right hand corner of the fare screen.

Short Fare Display

A “Short Fare Display” eliminates certain fares for 2 reasons;

• Advance purchase regulations Fares with insufficient advance purchase lead-in time are not shown. However, a 7 days margin is allowed.

• Season of travel Fares with an outbound period of application of more than 7 days either side of travel are suppressed.

In the North American fare display “Short” mode suppresses all fares with a last travel date before the travel date specified, there is no 7 day margin.

Long Fare Display

The alternative “Long Fare Display” will display all fares irrespective of Advance Purchase lead-in times, or seasons.

This is particularly helpful for “shopper” enquiries, that is when the client simply wants to know when the cheapest season is, or if they want a range of fares because they are undecided on their travel dates.

You have the options to either change an individual fare display using a modifier, or change the default setting on your terminal.

Fare Display


Short/Long Fare Qualifier /L Long Fare Display /S Short Fare Display The /L qualifier is used in conjunction with normal fare entries to provide a "Long" fare display. The modifier can be used in the following ways:

FDBAHLON/L “Long” display qualifier added to an initial FD entry.

FD/L Follow-Up entry after initial “Short” display to change to a "Long" display.

FD/S Follow-Up entry to return to a “Short” display.

Changing the Default You can also change the “default” of your individual terminal so that a “Long” display will be shown every time you input the standard fare display command. Any change to the default will remain in effect until you next sign-off.

FD*LONG Converts default to “Long” fare displays. All seasons and advance purchase periods are shown.

FD*SHORT To revert back to “Short” display.

Galileo Fares™

20 / Galileo Fares

Additional Entries

Shortcuts AV Look at availability from fare display.

FD* Redisplay the last fares screen.

FDA Fare display from availability.

FDB Reverse origin/destination of fare display.

Dynamic Fare Construction This facility allows you to view how “Galileo Fares” has constructed the displayed fare where “Add-ons” or “Combinations” have been used.

FH*2 Display the construction for the fare on line 2.

Booking Class Table This table displays which class code to use when booking a fare which uses a combination or “Add-on” construction.

FDC*2/QF/AA Display booking class chart for fare on line 2 using QF and AA.

Footnote Functionality The footnote function will display the first & last travel dates and ticketing dates for a specified fare.

FD*4 Display the Footnote chart for fare on line 4.

Note: When a fare display for multiple passenger types has been requested (eg *CH*IN) this entry is also used to display the additional fare levels.

Fare Display


North American Fare Display Galileo Fares has two different fare displays;

• IFD - International Fare Display covering Worldwide Fares.

• NAFD - North American Fare Display for city pairs within the USA, Canada, Peurto Rico, and the U.S. Virgin Islands.

The input entries are basically the same in both systems. However, the screen display in the NAFD is slightly different.

Screen Description

1. Date and time that the last fares update took place

2. Repeat of your input entry.

3. Information line.

4. Boardpoint, Offpoint, Date of travel.

5. Type of fares displayed, Normal, Excursion, Visit USA.

6. Other types of fares that are available for this city pair. Use FD*(Code) to view.

7. Passenger Facilities Charge (PFC) warning.

8. Line number.

Galileo Fares™

22 / Galileo Fares

9. Fare indicators

X Fare not available for Auto Fare quote.

* Fares subject to government approval.

+ both of the above apply.

10. CX Two letter carrier code.

11. FARE - Quoted in currency of board point (eg. USD or CAD).

R Return fare level.

12. FARE BASIS - Fare basis code The first character indicates which class the fare is to be booked in.

13. AP Advance purchase lead in time,

-- No advance purchase period applies.

21 21 days before departure,

++ Refer to fare rules for details,

1+ 1 day after reservation, refer to rules,

@@ No details held, refer to rules.

14. MIN/MAX - Minimum and Maximum stay requirements shown in days or ;

-- indicates no restrictions

SU indicates the Sunday rule applies

@@ indicates that no rules are held

++ Consult the fare rules.

15. XL FE - Cancellation Fee

++ Refer to fare rules

-- No penalty

@@ No rules held, refer to airline

NR Non refundable

5Ø 50% fee

25 25% fee

16. TVL DATES FIRST/LAST - First and last travel dates.

S Travel to “Start” by this date

C Travel to be “Completed” by this date.

17. TKT DATES FIRST/LAST - First and last ticketing dates.

Note: North American Fare fares displays do NOT include US domestic sales tax. This is only payable if the ticket is purchased for travel wholly within the USA without an international fare component.

Fare Display


Additional Entries & Qualifiers FD18FEBSFOMIA Fare display with date, board point and off point.

FD12MARLAXMSP@VUSA Fare display requesting VUSA fares only.

FD15JANMSYNYC/PE25/UA

Fare display requesting cancellation fee less than or equal to 25%, on United only.

FDLAXSFOV25SEP3ØSEP Fare display specifying outbound and inbound dates

requesting validation of rules.

24 / Galileo Fares

Review Quiz

Answer the following questions using the fastest possible entries.

1. What is the lowest return fare in one month’s time from MEL to HKG on CX and QF?

Entry:

Answer:

2. Are there any seats available for this fare in class specified on QF?

Entry:

Answer:

3. What is the return first class fare on British Airways from LON to SIN in two months time via an EH routing?

Entry:

Answer:

4. What is the lowest one way (excursion) fare from BNE to ROM in two months, via America?

Entry:

Answer:

5. From Question 4, what is the cheapest return fare from BNE?

Entry:

Answer:


6. What is the return business class fare in NUC's from HKG to SYD on Cathay Pacific in one month?

Entry:

Answer:

7. With reference to question 6, what would the First Class fare be?

Entry:

Answer:

8. What is the lowest return fare from SYD to HBA in a months time on Qantas? (Irrespective of rules.)

Entry:

Answer:

9. Does Virgin Blue have the same fare level?

Entry:

Answer:

10. What is the Business Class fare with Ansett Brisbane to Perth?

Entry:

Answer:

11. What is the American Airlines normal first class fare from LAX to SJU?

Entry:

Answer:

12. What is the lowest one way fare from New York to Los Angeles on TW, with a cancellation fee of 15% or less?

Entry:

Answer:

26 / Galileo Fares

Unit 2 Fare Notes/Rules


Fare Notes/Rules

Displaying Fare Rules There are 2 ways to view fare rules from a fare display screen. You can either go via a menu from where you can select the rule paragraphs that you wish to read, or you can go directly to selected rule paragraphs;

Via a menu display:

or,

Directly to selected paragraphs (no menu display):

International and North American Rule displays differ in their layout, however, the command inputs are similar.

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28 / Galileo Fares

Via Rules Menu FN*2 Accessing fare note/rule menu using line number

from fare display.

All paragraphs are numbered the same in International fare displays. For example information about “Stopovers” will always be paragraph 1Ø. These paragraph numbers are NOT the same as found in the Air Tariff.

FN*P25 Display one specific paragraph from the menu.

FN*P1Ø-14.16 Display a series of paragraphs from the menu.

FN*ALL Display all paragraphs from the menu.

FD* Redisplay fare display.

Direct to Selected Paragraphs FN*5/P1Ø Display a specific paragraph from a fare display. No

menu is shown.

FN*5/P8-12.14 Display a series of paragraphs direct from the fare display.

FN*5/ALL View all rules from fare display.

Fare Notes/Rules


Fare Notes/Rules Summary The Fare Note/Rules Summary displays a summarised version of the fare rules. For fares from the IFD (International Fare Display) the summary data is provided by Air Tariff (ATPCO). For fares from other suppliers the summary may not be available and in which case you will receive a response that the summary data is not available.

FN*5/S Display summary directly from fare display.

FN*S Display summary from fares rules menu.

Category Codes

Category Description

APP: Application DAY: Day/Time Restrictions SEA: Seasonality B/O: Blackout Periods CHD: Children STP: Stopovers FLT: Flight Restrictions CMB: Combinations ADV: Advance Reservations and Ticketing CHG: Cancel/Change SUR: Surcharge MIN: Minimum Stay MAX: Maximum Stay TVL: Travel Restrictions TKT: Ticket Restrictions ACC: Accompanied travel DSC: Discounts

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Abbreviations Used

Abbreviation Meaning

AFT RES After Reservation BEF RES Before Reservation CHNG Changes CT Circle Trip CXL Cancel D Days DOJ Double Open Jaw FLT Flight FM From FTKT First Date of Ticket Issue FTVL First Date of Travel H Hour IN Inbound Travel LTKT Last Date of Ticket Issue LTVL Last Date of Travel M Month NONREF Non Refundable OUT Outbound Travel PD Passenger Description Code PIC Passenger Identification Code RES REQ Reservations Required RT Round Trip SOJ Single Open Jaw SPCL Special STP Stop TKT Ticket TVL Travel

Fare Notes/Rules


North American Fare Rules

Via Rules Menu FN*4 Display fare rule menu for line 4 of the fare display.

The top half of the screen automatically displays paragraph Ø, General Information, in full. The bottom half of the screen is the paragraph menu.

FN*4/P2 Display paragraph 2 (include fare line number again)

When one or more rule paragraphs have been selected the menu is redisplayed after the rule data. Also, the menu displays an “X” against each paragraph which has already been viewed.

FN*ALL Display all rule paragraphs from menu display.

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Direct to selected paragraphs FN*5/P2 Shows requested paragraph direct from fare display.

Paragraph appears at top and menu at bottom.

FN*5/ALL Displays ALL paragraphs for the specified rule.

FN*6/S Displays a synopsis (a brief summary) of note/rules using line number from fare display.

Within the North American fare rules, the paragraphs are again always numbered the same, although the numbers and paragraph headings differ from those used in the International displays. For example, information about “Reservations and Ticketing” is always paragraph 2 in the North American system.


Review Quiz

1. When is the low season between Melbourne to Christchurch and what is the lowest fare?

Entry:

Answer:

2. What is the fee for a ticket re-issue on a UA YLE1Y Excursion fare between BNE and LAX after departure?

Entries:

Answer:

3. Does the cheapest return fare from PERTH to ADELAIDE, departing in 1 month with AN, allow stopovers?

Entries:

Answer:

4. What is the cancellation penalty on Ansett's “K7AP6ØD" fare from BNE to SYD, before departure?

Entries:

Answer:

34 / Galileo Fares

Unit 3 Fare Quote


Fare Quote

Fare Quote Basics Once you have created a Booking File, Galileo will normally be able to price the itinerary automatically and create “FILED FARE DATA”.

FQ Auto Fare Quote the displayed itinerary..

Basic assumptions of Fare Quote

The standard FQ entry will generally quote the lowest fare in the class booked based on the following assumptions:

� All segments are to be quoted.

� All passengers are to be quoted.

� All passengers are adults or specified infants.

� Passengers are not exempt from ticketable taxes.

� Sold and ticketed in country of terminal location.

All rules are validated when Galileo quotes a fare in response to a FQ/FQA/FQBA/FQBB or FQBC entry. Such rule checks include booking class, minimum & maximum stays, stopovers, combinability, leadtime, point of sale, ticketing time limits etc. Galileo knows when each reservation was made , so if a fare requires to be ticketed within a certain period after making the reservation, Galileo will make the appropriate checks and only display the applicable fare.

Fare Quote example:

Galileo Fares™

36 / Galileo Fares

Fare Quote Codes One of the following codes will be shown on each Fare Quote display;

Guaranteed fares:

FQG Fare quote is guaranteed.

The Galileo Fares guarantee is unique. However, the guarantee facility is only applicable to those agents using standard Galileo Automated Ticket printing. The guarantee does NOT apply to hand written tickets.

Fares are guaranteed by the airlines when tickets are issued by Galileo Automated Ticketing within the same transaction as the Auto Fare quote or within 60 minutes after End Transact. A warning message will appear at End Transaction:

“TO ENSURE FARE GUARANTEE - TICKET NOW”

If the ticket is not issued within this time the status of the Fare Quote will change from “G” (Guaranteed) to “N” (Not Guaranteed). Tickets can still be issued with an “N” status but the guarantee will NOT apply. If a guarantee is required, you will need to re-quote prior to ticket issue.

Unguaranteed fares:

FQM Manual status not guaranteed.

A manual quote (FQM) is obtained after the use of;

• Fare Basis Code override, eg. FQ@YLE6M

• Fare amendment entries (FA entries)

• Pseudo itinerary entries (FØ entries)

• A Sale/Ticketing date override (FQ.T12MAR96)

• A Sale/Ticketing country override (FQ.MNLSYD)

FQC Computer generated quote not guaranteed

A computer generated quote (FQC) is obtained when;

• The fare contains a ticketing restriction, eg. Ticket must be issued with 72 hours of reservation.

Fare Quote


Fare Quote Follow-Up Entries FQL Display fare quote in ladder format - 1st passenger

description, eg AD.

FQL2 Display fare quote in ladder format - 2nd passenger description, eg. CH

F*Q Display fare quote in linear format.

FQ* Redisplay FQ.

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Fare Quote "Best Buy" The "Best Buy" function enables the system to search the fares database for the cheapest fare for the itinerary. This function can only be requested when all segments are confirmed and up to a maximum of 8 segments.

FQBA Fare quote best fare regardless of class availability.

FQBB Fare quote best fare for itinerary searching for class availability. (i.e. The system will check that seats in the class are available.)

The FQBB entry can give two possible responses, one advises that the booking class codes held are correct for the cheapest fare,

i.e. ***NO REBOOK REQUIRED**,

or, the alternative is that it will show which segments need to be rebooked and into which class code,

e.g. ***REBOOK BF SEGMENTS 1Q/2Q***

FQBBK Rebook flights in correct class for best fare quote and file new fare quote. Booking guarantees will be retained.

Fare Quote


Fare Quote Comparison Fare Quote Comparison is similar to Fare Quote “Best Buy” but gives a comparison between the standard Fare Quote and the “Best Buy” Quote showing the difference between the two fares as the “Saving”.

FQBC Fare Quote Comparison

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40 / Galileo Fares

Fare Quote Alternative The normal FQ entry will always quote the lowest fare for the class of travel booked. However, in many instances a number of different fares can apply to the one Booking Class Code.

If, for example, a business traveller wishes to use the full economy class fare the FQ entry may actually quote an excursion fare which is booked in the same class.

To allow you the option of viewing up to 3 different fares for the one class the “Fare Quote Alternative” entry can be used.

FQA Fare Quote Alternative

The following screen will be displayed after using the “Fare Quote Alternative” entry.

You may wish to use FQA in place of FQ including all modifiers excepting Fare Basis Code. However, you will need to manually file the required fare. This is covered shortly

Follow-up Entries

FQA* Redisplay alternative fare quotes.

FQL1 Display fare ladder for quote number 1.

.

Fare Quote


Storing Alternative Fare Quotes When an FQA entry is used the fares quoted are NOT automatically stored onto your Booking File. If you wish to store one of the alternative fares quoted you must file it manually with the following entry;

FF1 File fare quote number 1.

You may only file multiple fare quotes provided that they are for different passenger types, eg. FF1 for an adult and FF3 for a child. Otherwise the system will consider filing for the same passenger as a duplicate fare and will produce an error message.

FF1.3 File fare quotes 1 & 3, providing that they are for different passenger types, eg. Adult, Child, Infant.

Important Note The number assigned to the quote must always be included, even if the result of the FQA entry is one quote only.

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Filed Fares When a standard FQ entry is used the Fare quote will be automatically filed into the Booking File.

After redisplaying your Booking File you will see that a notation has been added under the itinerary:

** FILED FARE DATA EXISTS ** *FF

*FF Display a summary of all filed fares.

Fare Quote


Fare Status Codes

The filed fare summary screen will indicate the status of each fare with one of the following codes:

G Guaranteed

N Not Guaranteed The guaranteed fare quote has not been ticketed within the required time.

C Conditional Guarantee When a fare is quoted which applies the restriction “TICKETING MUST BE COMPLETED WITHIN X DAYS/HOURS AFTER RESERVATION MADE” the status code of C in generated. It is the responsibility of the issuing agent to ensure that the advance purchase, reservations, and ticketing restrictions are met.

In addition, the code of C is generated if the Booking File contains an open segment with no specified carrier.

M Manual Fare - Not Guaranteed Occurs after a fare modifier has been added to the entry which overrides the autopricing system, eg. a fare basis code, FQ@YLX.

B Manual Fare Build - Not Guaranteed Manual fare construction added to the booking file for automatic ticketing.

I Invalid Fare Results from changes to the itinerary or passenger names.

The Galileo Fare Guarantee is only applicable to those agents using standard Galileo Automated Ticket printing and when the ticket is issued within the same transaction as the Fare Quote or within 60minutes after End Transact.

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Additional Display Entries *FF1 Detailed display of a specific filed fare in linear format.

*FF1P2 Detailed display of a specified filed fare for a specific passenger.

Duplicate Filed Fares The system will allow you to store multiple fare quotes on a Booking File, provided that no two quotes are duplicated (i.e. quotes for same passengers over same sectors, even if fares are different).

Should you have duplicate fare quotes you will not be able to end transaction on your Booking File. Upon entry of the end transaction command the following message will appear:

“DUPLICATE FILED FARES EXIST”

You will need to redisplay your filed fares and cancel the duplicate quote.

Cancelling Filed Fares FXALL Cancel all filed fares.

FX1 Cancel filed fare quote number 1.

FX1P2 Cancel the fare quote for passenger 2 in filed fare number 1.

FX1.4 Cancel fare quotes 1 and 4 only.

Fare Quote


Invalidating a Filed Fare The Fare Status Code of “I” indicates that a Fare Quote is now “Invalid”. This occurs under the following circumstances:

• Cancellation of an Air, or Open segment,

• Cancellation of the whole itinerary,

• Change of Date,

• Change of Stopover,

• Change of Class,

• Change of Flight Number,

• Status change,

• Segments re-ordered.

The following changes WILL NOT invalidate a filed fare:

• Cancellation of an auxiliary segment,

• Adding or inserting an air or non air segment.

A change of timing will not normally invalidate a filed fare. However, if a time change moves the flight to another date then the date change will invalidate the filed fare.

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Fare Quote Modifiers Modifiers can be added to any of your Fare Quote entries, such as FQ, FQBB, FQBC, FQBA, or FQA, to override the “Basic Assumptions”.

Passenger Modifiers

Fare Quote assumes that all passengers in your booking file are to be quoted. This may not always be the case, such as when one passenger wishes to pay their fare now and the others later on.

The use of a passenger modifier in your command will allow specific passengers to be quoted only.

When selecting passengers in a Booking File for a fare quote they are specified by passenger numbers:

FQP1 Fare quote all segments for passenger one only.

FQP1-3 Fare quote all segments for passengers 1 to 3.

FQP1.4 Fare Quote all segments for passengers 1 and 4 only

Passenger Description Codes

Another “Basic Assumption” of FQ is that all passengers are priced as adults with the exception of infants in the infant name field. Therefore we use “Passenger description codes” to identify children in a fare quote.

FQP3*CH Fare quote for passenger 3 using child fares.

FQP3*A7 Fare quote for passenger 3 using fares applicable for a 7 year old.

FQP2*AD75 Fare Quote passenger 2 with an Agents Discount of 75%.

FQ*CD75 Fare Quote with Senior Citizen discount for passenger aged 75 years.

Fare Quote


Segment Modifiers

FQ will also assume that all segments are to be costed. This is not always the case as sometimes separate tickets are issued for different portions of the itinerary.

FQS1 Fare Quote segment 1 only.

FQS1.5 Fare Quote selecting segments 1 & 5 for all passengers.

FQS2-4 Fare Quote for segments 2 through to and including segment 4.

Multiple Modifiers

Most modifiers can be added together, each modifier being separated by a mandatory “/”. The most common occurrence is when both passenger and segment modifiers are added together in the one command

FQP1.2.3*A7.4/S1.5 Fare quote passengers 1 & 2 as adults, passenger 3 as child aged 7 years, and, passenger 4 only on segments 1 and 5.

Class of Travel

When a quote in either First, or Business class for an entire itinerary is required, a “class of travel” modifier can be added to your FQ entry. However, this fare will not be stored on your Booking File, it is for information only.

FQ.J (or C) Fare quote entire journey in business class.

Future Ticketing Date

FQ.TØ3JAN Fare quote using R.O.E for date specified.

Note that future R.O.E can only be used if it has been loaded, this occurs approximately 4 weeks prior to the changeover date.

This fare quote will not be filed and a warning note will be shown.

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Stopovers/No Stopovers

FQO3 Fare Quote with STOPOVER at segment 3

FQO4.6 Fare Quote with STOPOVERS at segments 4 and 6

FQX2 Fare quote with NO STOPOVER at segment 2

Fare Breakpoints

FQMB3 Fare Quote MUST BREAK at segment 3

FQNB1.4 Fare Quote MUST NOT BREAK at segments 1 and 4

FQOB2 Fare Quote must ONLY BREAK at segment 2

Penalty/Restrictions

FQ:AP Exclude fares with Advance Purchase conditions

FQ:MM Exclude fares with min/max stay conditions

FQ:NX Exclude fares with maximum stay conditions

FQ:NM Exclude fares with minimum stay conditions

FQ:NR Exclude fares with ANY of the above conditions

Sale & Ticketing

It is also possible to determine a fare using different “Sale” and “Ticketing” points. For example, a Booking File made in Sydney may have an itinerary Sydney/Singapore, which on FQ will show as a SITI transaction. The client may ask for the fare level if the ticket was paid for in Singapore, your FQ entry would then respond with a SOTI transaction. These fares will be stored on your Booking File as a manual fare.

FQ.DPSSYD Quote for ticket being sold outside, ticketed inside (SOTI) the country of commencement of travel (COC). Assuming SYD is the COC.

FQ.DPSDPS Quote for ticket being sold and ticketed outside (SOTO) the country of commencement of travel (COC). Assuming SYD is the COC.

FQ.SYDDPS Sold inside, ticketed outside C.O.C. (SITO).

Fare Quote


Fare Basis Modifier

There may be occasions when you know the specific fare that you want and yet the “FQ” assumptions will not allow the auto quote to display it.

This can sometimes happen with domestic fares as the system will look for the lowest fare in the class of travel booked and this may be a fare for inbound overseas passengers or an airpass.

Important Note: Before using this entry try the FQA (Fare QuoteAlternative) entry first. In the majority of cases FQA should obtain the correct fare that you require.

By using the Fare Basis Modifier the Galileo Fares rule and construction validations will also be overridden. Therefore you may get the fare that you are seeking but the system has NOT made any checks to validate that the fare is applicable or has been constructed correctly. The "MUST BREAK" entry add-ons can help ensure that a correct fare is stored.

FQ@K7AN6Ø Fare Quote for a specified fare basis code.

FQ@KBD3Ø/MB2.3 Fare Quote for a specified fare basis, with MUST BREAK fare at segment 2 and 3.

The fare quote will be automatically filed on your Booking File as a “Manual” fare, which is NOT GUARANTEED.

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Tax Exemption Modifier

Fare Quote will normally calculate and display all ticketable taxes applicable to the itinerary, and it is normal practice that all these taxes be collected at time of ticket issue.

However, some passengers may be exempt from certain taxes, eg. Transit Without Visa (TWOV), Military Fare passengers. Full details may be found in the Tax Tables (FTAX). In these cases, and only these cases, the Tax Exemption modifier may be used.

FQTE-DE Fare Quote exempting a specific tax code.

FQTE-DE-FR Fare Quote exempting multiple tax codes.

FQTE Fare Quote with total tax exemption.

A warning message “TAX EXEMPTED - (TAX CODE) will be displayed on your ”Fare Quote" screen.

Important Note: Not all taxes allow exemptions (eg. normally tax code US), in which case the Tax Exempt command will still be accepted but not all taxes will be removed from the fare quote, check the message that is displayed on the Fare quote screen.

Fare Quote


U.S.A. Itineraries Many U.S.A. airports impose a “Passenger Facility Charge” (P.F.C.). The amount of this charge can vary between airports and presently can be either, USD 1.00, USD 2.00, or USD 3.00.

Also the method of collection can vary between airlines with 3 options being available;

� Collect all PFC's at time of ticket issuance.

� Collect only the PFC amount for the passenger's U.S. departure gateway at the time of ticket issuance (provided the departure gateway is a PFC airport.)

� Collect at the actual time of enplanement at the USA departure gateway.

Most airlines have selected option 2. However, the above variations make it necessary to include a validating carrier in your Fare Quote command when your itinerary includes U.S.A. segments.

The normal Fare Quote commands are still used but you must add a validating carrier as the final modifier, i.e. after any other modifiers:

FQCUA Fare Quote specifying validating carrier

FQBBCBA “Best Buy” specifying validating carrier

FQS1.6/CAA Segment selecting with validating carrier.

FQP1.3/S1.5/CNZ Passenger/segment selecting specifying carrier

If you do not specify a validating carrier in your Fare Quote entry the system will still quote your fare. However, it will not be filed and the following warning message will be displayed:

“UNABLE TO FILE - NEED FQ WITH PLATING CARRIER.”

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Fare Construction Codes OWB One way backhaul.

PTF Precedence of through fare.

DM1 Directional minimum check.

CTM Circle trip minimum.

VCO Via country of origin.

NOU/DEL City pair indicating higher intermediate points.

E/ Extra mileage allowance.

DIF (D) Class differential.

COP Country of payment.

P Indicates fare “Plus Up”.

Fare Quote


Fare Rules from Quote In order to view fare rules from a fare quote, you firstly need to display a listing of the fare types used in the quote. In many cases this will simply be one fare type, but in complex itineraries the fare quote may make use of multiple fare types.

FQN Display fare types used in the fare quote.

The FQN display will show the fare construction “break points” and the fare types used for each portion of the construction.

From the FQN display, you can use the following entries to view the fare rules;

FN1 Display rules menu for line 1.

FN1/P10 Display specific rule paragraph for line 1.

FN1/P6.8 Display multiple rule paragraphs for line 1.

FN1/ALL Display all rule paragraphs for fare on line 1.

FR3 Display routing restrictions for fare on line 3.

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Unit 4 Fare Amendments


Fare Amendments

Fare Amendment Ladder Fare Amendments allow you to quote a fare on an amended itinerary without having to actually change or cancel the “live” booking.

Fare amendments are often used when:

• A passenger asks “What if............”, or

• The system is unable to quote “Too many break points”, or

• You feel that you can construct a cheaper fare than the system.

FQ You cannot obtain a fare quote blank ladder without first doing a fare quote.

FQB Requesting a fare quote blank ladder. Also used to redisplay current ladder.

Redisplay Fare Ladder

FIB Ignore current fare quote and redisplay the current amended blank ladder.

FIL Ignores current fare quote and redisplays original blank ladder.

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Itinerary Amendments FA2@ Delete specified segment.

FA3@- - - Change to a surface segment.

FA/3RGØ/Y/29DEC/IGU Insert after specified segment new flight details

together with BOARD point.

FA3@GIG Fare amendment to change a city in the itinerary, using segment number.

FA4@AR101 Changing carrier and flight number.

FA2@J Fare amendment to change the class of travel on a specific segment.

Fare Amendments Sometimes you may find need to “manipulate” a fare quote ladder by changing break points, stopover points etc. To do this the following entries can be used

FA3@-LAX Fare amendment specifying “Must Not Break” the fare at this city.

FA4@$JFK Fare amendment specifying "May Break" the fare at this city.

FA6@EZES Specify stopover point.

FA8@AKLX Specify no stopover (connection point only).

FA2@JFK* Specify start/end of a side trip - Two entries required one to indicate start of side trip, and another to indicate end of side trip.


Notes

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Unit 5 Fare Quote Planner


Fare Quote Planner

Basic Fare Quote Planner Fare Quote Planner allows you to obtain fare quotes without the need for a booked itinerary.

With Fare Quote Planner you are able to input up to 15 segments (i.e. 16 city/airport codes) and receive a display of up to 10 different fare types for the itinerary. The quotes returned will be the following where available;

• First Class

• Business Class

• Normal Economy Class

• Excursion and lowest possible fares.

FQP SYD SIN BKK TYO SYD Basic Fare Quote Planner entry.

FQP MEL+QF SIN+SQ BOM+CX HKG+CX MEL Specifying carrier code for each segment.

FQP BNE5OCT SIN8OCT BKK1ØOCT BNE+QF Specifying date for each segment and carrier for whole itinerary.

• If no date is specified the system will default to the current date for all segments.

• If a date is added a carrier code must also be included.

• Spaces are optional between input items, eg. FQPSYDLONAMS or FQP SYD LON AMS

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Fare Data Display The information display shows all applicable fare and ticketing information for the selected fare.

FQP*4 Information display for FQP fare on line 4.

Note: For FQP itineraries using the default or an outbound date only, the NVB/NVA dates will NOT be displayed and the warning message "VERIFY MINIMUM AND MAXIMUM STAY" will be shown

The Information display will show:

1. Selected Fare Shows the selected fare from the FQP screen.

2. Fare Construction Shows the linear fare construction.

3. Fare Lines Shows base fare, equivalent amount paid (if applicable) and Sale/Ticketing indicator.

4. Tax Lines Displays tax codes & amounts. If no taxes apply this line will be omitted.

5. Total Line Shows total fare including taxes.

6. Information Lines Displays data for each segment of the quote, such as Fare Basis, Passenger Identification Code, Not Valid Before/After dates, Booking class code, & Baggage allowance.

7. Warning Lines Displays warning and endorsement messages for the selected quote.

Fare Quote Planner


Additional Entries FQP* Redisplays the last FQP quote

FQL2 Display the Fare construction ladder for the fare on line 2

FQN2 Display the Fare components for the fare on line 2

After using the FQN entry the following commands can be used:

FN2 Display the rules menu for the fare on line 2

FN2/P1.3.6 Display the selected rule paragraphs.

FN2/S Display a rules summary for the fare on line 2.

FN2/ALL Display all rules for the fare on line 2

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Advanced Fare Quote Planner The following pages explain in detail the complete functions of the Fare Quote planner system.

Modifiers Some itineraries may require the use of modifiers to enable a fare to be quoted. The system will prompt for the modifier required.

There are two types of modifiers; Segment and Itinerary.

Segment Modifiers

These modifiers are added between the city codes of each itinerary segment.

15JUN Date of Travel eg: FQP SYD15JUN NAN20JUN TYO30JUN SYD

• If no date is input the default will be the current date.

• If a date is input for any one segment it will be carried through to all segments until another date is input.

• Each city is validated as a stopover unless two consecutive segments have the same date input manually or the connection modifier is used.

+QF Carrier code * eg: FQP SYD+QF AKL+NZ NAN+FJ SYD

• Where a carrier code is not input the fares used for those segments will be standard IATA fares.

There are certain markets where carrier specific fares are filed exclusively. In these cases a carrier code MUST be included. Presently these markets are:

• North American Domestic (U.S. & Domestic)

• Trans-Atlantic

• Trans-Pacific

• Western Hemisphere

• Domestic Area2/Area3

Fare Quote Planner


Y+QF Booking Class and carrier code * eg: FQP SYD 15JUN.Y+QF NAN

• A carrier code must be added when a booking class code is

included.

• Once a code has been input for any one segment it then

becomes mandatory for all segments.

X- Connection indicator eg: FQP SYD X-SIN BKK MNL SYD

• Modifier precedes the connection city.

• The system default assumes a stopover for each segment unless overridden by the same input date or the connection modifier.

- - Surface Sector eg: FQP SYD SIN - -BKK SYD

:EH Global Indicator eg: FQP MEL BNE:EH LON

The Travel date, Booking Class Code, and Carrier modifiers can be input in random order between a city pair.

* Booking Class and Carrier codes can be added as either segment or itinerary modifiers. If either one is used as both the itinerary modifier will take precedence.

Try the following examples:

FQP SYD+SQ SIN+CX HKG+AN SYD FQP including Carrier code modifiers.

FQP BNE 9JUN+QF HKG - - BKK 25JUN+TG BNE FQP including date, surface segment and Carrier code modifiers.

FQP MEL 25MAY NAN 11JUN AKL 15JUN MEL.NANNAN FQP with Segment dates and Sale/Ticket issue in Nadi.

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Itinerary Modifiers

These modifiers are added to the complete itinerary after the final city code.

.T12OCT98 Ticket date eg: FQP MEL12JAN SIN15JAN BOM2ØJAN SYD.T1ØDEC99

• This modifier will check for valid fares for the specified future ticketing date (next R.O.E. rate loaded 4 weeks prior to changeover).

• The ticketing date must not exceed the travel date.

+BA Carrier code * eg: FQP PER BNE CNS AKL PER+QF

.Y+QF Booking Class and Carrier Code * eg: FQP SYD AKL NAN NOU SYD.Y+QF

• A carrier code must be added when a booking class in included.

.LONAKL Sale & Ticketing city eg: FQP SYD AKL LON.LONAKL

• If the override city for Sale and Ticketing are the same then the city code only needs to be input once.

*CH Passenger Description Code (PDC) eg: FQP BNE NAN TYO BNE*CH

• One PDC per FQP entry can be made.

• The default for no code will be adult fares.

• All standard codes may be used.

@NORMS Fare Type eg: FQP SYD NOU PPT AKL SYD@NORMS

• Fare type categories may be used: NORMS APEX SPCLS

Fare Quote Planner


/TE-DE Tax exemption for specified country eg: FQP SYD SIN FRA/TE-DE-AU-RA

• This modifier will exempt up to 7 tax codes.

• A dash “-” is used to separate the tax codes eg. /TE-FR-CA

• Using this modifier without adding any tax codes will exempt all taxes, i.e /TE.

/AP/NM Restriction modifier eg: FQP SYD PER HRE JNB SYD/AP

• The following codes can be used

AP no advance purchase fares.

NM no fares with a minimum stay.

NX no fares with a maximum stay (other than one year).

PE25 no fares with a cancellation penalty higher than the percentage specified

MM no fares with a min or max stay.

NR no fares which contain any of the above penalties.

• A number of codes may be used, each being separated by a slash “/”.

Try the following examples;

FQP ADL5JAN SIN1ØJAN FRA15JAN ADL.T1DEC99 Ticket date modifier

FQP LON ROM LON*CH Child fares

FQP MEL NAN PPT AKL MEL@NORMS Normal fares only.

FQP SYD 12NOV WLG 15NOV AKL 2ØNOV SYD+NZ.Y Complete itinerary travelling with NZ booked in Y class.

* Booking Class and Carrier codes can be added as either segment or itinerary modifiers. If either one is used as both the itinerary modifier will take precedence.

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Follow-Up Entries After the FQP quote has been displayed, you may then make further modifications to the itinerary by either;

a) Amending the original entry: The original input message is displayed at the top of the screen so you can move the cursor up to modify your original input and re-enter.

or

b) Using Follow-Up entries: Follow-Up entries are available which allow you to change or add modifiers. The change key (@) is used to generate a Follow-Up entry, followed by the modifier required: e.g. [email protected]

Each modifier is preceded by the same identifier as the original input with two exceptions;

• Travel date is preceded by a mandatory slash (/).

• Stopover indicator (which is not available in the original input as stopovers are automatically assumed) is “O-” and is included immediately after the stopover segment number.

Multiple Follow-Up modifiers can be combined together in one entry joined together with “end items” (+) between each.

When using “Follow-Up” entries for individual segments it is necessary to include the relevant segment number. This can be easily obtained by viewing the FQP “Mask”.

FQP “Mask”

The FQP “Mask” will number the segments that have been input, show the carrier, date, city pair, and connection/stopover information.

The “Mask” does NOT allow fare amendments or permit the overtyping of data. However, it does assist you when inputting “Follow-Up” entries.

FQPD Display FQP “Mask”

Fare Quote Planner


Segment Follow-Up Entries

Segment Follow-Up entries MUST be preceded by the letter “S” then the segment number or range, eg. S1 or S3-6.

Each of the following segments modifiers can be used as a Follow-Up entry;

FQP@S4+QF Change segment 4 to carrier QF.

FQP@S2X- No Stopover on segment 2.

FQP@S2/22OCT Change date of segment 2 to 22 October.

NOTE: A Follow-Up entry to change the date of a segment will also change any default dates which follow (i.e dates originally automatically assigned by the system).

Follow-Up Modifiers can alter itinerary segments either selectively or continuously;

• Non consecutive segments can be separated by a dot “.”, eg. [email protected]+QF (Change segments 1, 3, & 7 to QF).

• A range of segments can be selected by using a dash"-" eg. [email protected] (Change segments 1 to 7 to Y class).

• Multiple changes can be made separating each different change by a dot (.). eg. FQP@S1:EH.2-4+QF (change segment 1 to EH routing and segments 2 thu 4 to QF.)

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Itinerary Follow-Up Entries

Each of the following can be used as an Itinerary Follow-Up;

[email protected] Change whole itinerary to J Class.

(Note: All segments must already have a specified carrier code, other wise a carrier will need to be included, eg. [email protected]+QF)

FQP@+QF Change whole itinerary to QF. *

[email protected] Change ticket date to 25 September, 1998.

[email protected] Change Sales city to LON and Ticket city to SYD.

FQP@*CH Change to Child fares.

FQP@/TE-GB Add tax exemption for GB.

Additional tax exemptions can be added up to the maximum of 7. When the maximum of 7 has been reached an alert message will be displayed: “MAXIMUM 7 TAX EXEMPTIONS".

* Can be used as either a Segment or Itinerary modifier. If used as both the itinerary modifier will take precedence.

If combining both segment and itinerary Follow-Up modifiers the segment and itinerary types are separated by a slash “/” only when the itinerary changes being made begin with either a Booking Code or a Carrier Modifier, otherwise the slash is not required, eg: [email protected]+QF Changing segments 2 to 4 inclusive to Booking Class Code “F” plus the whole itinerary to Carrier code QF.


Notes

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Unit 6 Additional Functions


Additional Functions

Fare Routing On an International fare display a routing based fare is indicated by “R” or “MR” in the MR column on the right hand side of the screen.

On a North American display there is no MR column as ALL fares are routing based. The same input is used to display Routings for both North American & International fares, however the layouts are slightly different.

FR*1 Display routing chart for line 1 of fare display.

In addition to displaying the routing chart, on some occassions the screen will also show the routing rule (Rule paragraph 11) at the bottom of the screen. It is also important to check the stopover rule of the fare as stopovers & transfers may be restricted.

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Stop Press “Stop Press” information is information that has not yet been incorporated into the rules, or information that relates to all fares between the city pairs requested.

If the information is brief it may all be presented in the main fare display without the need to go to a further screen. For more lengthy information it will be necessary to use the following command;

FC* Obtain stop press information from fare display.



Unsaleable Fares On some occasions you may see the message “Unsaleable Fares” showing in the top right corner of a fare display screen.

This indicates that there are some “Unsaleable Fares” that apply on this particular routing. However, the fares that are displayed on the screen are normal fares that you can sell as usual, it is necessary to use a further command to view any “Unsaleable fares”.

Fares may be unsaleable for a variety of reasons, the most common are;

• Sale and ticketing restricted to the countries of origin and destination.

• Sale of a fare may stop before the last travel dates (the fare will remain in the display until the last travel date).

FU* Display unsaleable fares from fare display.

It may also be necessary to view the “Advertising/Sales”rule (Paragraph 13) relating to the “Unsaleable fare” to determine the reason for it being unsaleable.

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Ticketed Point Mileage FLSYD/TYO/HKG Ticketed point mileage (TPM) entry. Up to 22 cities may

be included in one calculation.

Where applicable, the display will include any surcharge percentage level and the number of miles used into that surcharge level.

FLSYD/HRE/JNB/LON.EH TPM calculation specifying a global indicator. EMA is

shown where applicable.

FLS1-2.EH Calculate TPM's on retrieved booking file specifying a global indicator (optional).



Mileage Auxiliary This additional function will help you to plan international itineraries using mileage based fares. The entry is very similar to the standard “Ticketed Point Mileage” entry, however, the response will display an expanded layout of mileage data.

This data will allow you to see where city pairs might be reordered to produce a lower fare, based on the mileage surcharges, & routings applicable to the whole fare component.

FL/SYD/TYO/HKG or FL/SYDTYOHKG Mileage Auxiliary entry.

Slashes are optional between the city codes and up to 29 cities may be used in one string.

TPM Ticketed point mileages.

CUM Total accumulated TPMs for each successive city pair.

MPM MPM from the origin city to each consecutive city in the input

GI Global indicator

LVL Mileage level from origin to each successive city, indicating whether that combination of city pairs:

a) is within the MPM (M)

b) is over the MPM and at what surcharge level (20M)

c) exceeds maximum MPM surcharge level (EXC)

LWL The ticketed point miles in excess of the previous lower mileage level from origin city to each successive city; ie, how many miles would have to be eliminated to get to the next lower level.

HGL TPM remaining in the surcharge level from origin city to each successive city; ie. how many miles remaining until the next higher mileage surcharge level is reached for that city pair.

RMKS Miscellaneous information, such as extra mileage allowance.

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Maximum Permitted Mileage FMMELLON Mileage surcharge band between city pair.

FMSYDLON.AP Requesting a specific Global Indicator only.

FMAUD2Ø99.ØØ Request surcharged fare chart.

FM*3 Mileage surcharge using line from fare display

Note: The system performs this function irrespective of fare type. Therefore, you will need to check the specific fare rules to see if a surcharge is permitted.



Currency Tables These tables can be used to ascertain;

• TWO LETTER COUNTRY CODES

• THREE LETTER CURRENCY CODES

• CURRENCY NAMES

• DECIMAL PLACES USED

FBT* Display alphabetical table of all countries.

FBT*GB Display specifying 2 letter country code.

FBT*AUD Display specifying 3 letter currency code.

Displays all countries who use this currency.

Galileo Fares™

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Currency Conversions

Bank Selling Rate The BSR is loaded weekly on Wednesday morning our time.

FZS.TYO Display currency code, decimal places used, and country code for a specified city.

FZSHKD Display current BSR for specified currency code (multiplication rate)

FZSUSD.23NOV99 Display historical BSR rate for specified currency code.

FZS*AU Display current BSR table for specified country code (division rate)

FZS*AU.15DEC99 Display historical BSR table for Australia. History is maintained for 1 year

FZSSGD34Ø.ØØAUD Currency conversion command using current BSR.

Conversions are always rounded up.

FZSHKD34ØNZD/U Currency conversion using current BSR without rounding up.

FZSUSDGBP Display BSR exchange rate between two specified currency codes.

FZS2 Convert foreign currency fare display line into local currency. However, this does not work in North American fare displays.

Other Rates FZB*AU Display Bank Buying Rate (BBR) table for Australia

FZC*ICH Display IATA Clearing House Rate (ICH) table



R.O.E. Conversions FZIAUD Display current IATA ROE for

specified currency code. The rate changes on the 1st of January, April, July, & October.

FZIAUD.15NOV99 Display historical/future ROE rates. Historical rates are maintained for 1 year, whilst future rates are usually loaded 4 weeks prior to the changeover date.

FZI/ALL Show a listing of all ROE's.

FZIGBP1Ø99.ØØNUC Convert specific currency into NUC's at current ROE.

FZINUC632.16FRF/AUD Convert NUC into specific foreign currency at current ROE, then into local currency at current BSR.

Galileo Fares™

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Tax Tables The system is able to provide a display of ticketable and non ticketable taxes for all countries.

FTAX Complete alphabetic list of countries imposing tax.

FTAX-I List only countries beginning with “I” who impose tax.

FTAX-SG List tax details for country specified using 2 letter country code.

FTAX-FRANCE List tax details for country by name.

FTAX*PFC-LAS Display Passenger Facility Charges (PFC) for a specific city or airport code.

FTAX*PFC-UA Display PFC by airline code.



Review Quiz

1. Is the following routing within the maximum permitted mileage?

SYDNEY/SINGAPORE/HONG KONG.

Entry:

Answer:

2. What is the MPM via the AP between PERTH and MADRID?

Entry:

Answer:

3. What is the current AUD value of 2500.00 DEM using the weekly BSR?

Entry:

Answer:

4. You are issuing a PTA from LON to SYD, what is the GBP and AUD fares of the NUC fare level 1637.67.

Entry:

Answer:

5. I have CHF3000.00 to convert into AUD. How many AUD would I obtain, without rounding up.?

Entry:

Answer:

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Index


Index A Additional Entries (Fare Display) ...................................................... 21

Additional Display Entries (Filed Fares). ......................................... 45

Additional Fare Types (Fare Display)................................................ 12

Advanced Functions (Fare Quote Planner) ....................................... 63

Ansett Airlines Fares (Infolink Display) ........................................... 85

Ansett Airlines Fare Rules (Infolink Display) .................................. 87

B Bank Buying Rate (BBR)................................................................... 79

Bank Selling Rate (BSR).................................................................... 79

Basic assumptions of Fare Quote ....................................................... 36

Booking Class Table. ......................................................................... 21

C Cancelling Filed Fares........................................................................ 45

Carrier Qualifier (Fare Display) ........................................................ 14

Changing the Default (Fare Display Order) ...................................... 18

Changing the Default (Long/Short Fare Display) ............................. 20

Circle Trip/Triangle Fares.................................................................. 15

Class of Travel Qualifier (Fare Display)........................................... 15

Class of Travel Modifier (Fare Quote).............................................. 48

Currency Conversions ........................................................................ 79

Currency Tables ................................................................................. 78

D Direction Qualifier (Fare Display) .................................................... 14

Displaying Fare Rules ........................................................................ 28

Duplicate Filed Fares. ........................................................................ 45

Dynamic Fare Construction ............................................................... 21

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F Fare Amendments............................................................................... 56

Fare Basis Code Qualifier (Fare Display) ......................................... 15

Fare Basis Modifier (Fare Quote)...................................................... 50

Fare Breakpoint Modifier (Fare Quote) ............................................. 49

Fare Construction Amendments. ........................................................ 57

Fare Construction Codes .................................................................... 53

Fare Data .............................................................................................. 8

Fare Data Display (Fare Quote Planner) ............................................ 61

Fare Display Basics .............................................................................. 9

Fare Display Order ............................................................................. 18

Fare Display Search Qualifiers........................................................... 13

Fare Notes/Rules Summary................................................................ 30

Fare Notes/Rules ................................................................................ 28

Fare Notes/Rules (North America)..................................................... 32

Fare Quote Basics............................................................................... 36

Fare Quote "Best Buy" (FQBA/FQBB) ............................................. 39

Fare Quote Alternative (FQA)............................................................ 41

Fare Quote Codes ............................................................................... 37

Fare Quote Comparison (FQBC)........................................................ 40

Fare Quote Follow-Up Entries ........................................................... 38

Fare Quote Modifiers. ........................................................................ 47

Fare Quote Planner Advanced............................................................ 63

Fare Quote Planner Basics.................................................................. 60

Fare Routing ....................................................................................... 72

Fare Rules from Quote ....................................................................... 54

Fare Status Codes ............................................................................... 44

Fare Type Qualifier (Fare Display) ................................................... 14

Filed Fares .......................................................................................... 43

Footnote Functionality. ...................................................................... 21

FQP “Mask” ....................................................................................... 67

Future Ticketing Date Modifier (Fare Quote) .................................... 48

Index


G Global Indicators (Fare Display)........................................................ 14

Guaranteed fares................................................................................. 37

H Historical Ticketing Date (Fare Display) ........................................... 16

I IATA Clearing House Rate (ICH)...................................................... 79

Invalidating a Filed Fare .................................................................... 46

Itinerary Amendments (Fare Amendments) ...................................... 57

Itinerary Follow-Ups (Fare Quote Planner) ...................................... 69

Itinerary Modifiers (Fare Quote Planner).......................................... 66

L Long Fare Display.............................................................................. 19

M Maximum Permitted Mileage............................................................. 77

Mileage Auxiliary .............................................................................. 76

Modifiers (Fare Quote)....................................................................... 47

Modifiers (Fare Quote Planner) ......................................................... 63

Multiple Modifiers ............................................................................. 48

Multiple Passenger Types (Fare Display) ......................................... 17

N North American Fare Display ............................................................ 22

North American Fare Rules................................................................ 32

NUC Qualifier (Fare Display)............................................................ 14

O Ordering Fare Displays ...................................................................... 18

Galileo Fares™

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P Page Up/Down - Infolink Fares.......................................................... 85

Passenger Description Codes (Fare Quote) ....................................... 47

Passenger Facility Charges - USA (PFC's) ........................................ 52

Passenger Modifiers (Fare Quote)..................................................... 47

Passenger Type Qualifier (Fare Display) ........................................... 14

Penalty/Restrictions Qualifier (Fare Display) .................................... 16

Penalty/Restrictions Modifier (Fare Quote) ....................................... 49

Q Qantas Domestic Fares (Infolink Display) ......................................... 84

Qantas Domestic Fare Rules (Infolink Display)................................. 86

Qualifiers (Fare Display).................................................................... 14

R R.O.E. Conversions ............................................................................ 80

Redisplay Fare Ladder (Fare Amendments)...................................... 56

Round the World Fares....................................................................... 15

S Sale & Ticketing Modifier (Fare Quote) ........................................... 49

Screen Description (Fare Display) .................................................... 10

Screen Description (North American Fare Display) ......................... 22

Segment Modifiers (Fare Quote)....................................................... 48

Segment Modifiers (Fare Quote Planner).......................................... 63

Search Qualifiers (Fare Display) ....................................................... 13

Short/Long Fare Displays................................................................... 19

Status Codes (Filed Fares).................................................................. 44

Stop Press ........................................................................................... 73

Stopover/No Stopover Modifier (Fare Quote) ................................... 49

Storing Alternative Fare Quotes......................................................... 42

Switch Function (Infolink Fares) ...................................................... 85

Index


T Tax Exemption Modifier (Fare Quote) .............................................. 53

Tax Tables.......................................................................................... 81

Ticketed Point Mileage ...................................................................... 75

Ticketing Date Qualifier (Fare Display) ............................................ 16

U U.S.A. itineraries................................................................................ 52

Unguaranteed fares............................................................................. 37

Unsaleable Fares ................................................................................ 74

Galileo Fares 2007 Trainee Manual - scth.gov.sa · Galileo Fares Trainee Manual. 2 / Galileo Fares...

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Transcript of Galileo Fares 2007 Trainee Manual - scth.gov.sa · Galileo Fares Trainee Manual. 2 / Galileo Fares...