Gaining a Competitive Advantage Through Training Newsletters/TrainingPlus... · Advantage Through...

CONTACT DETAILS& FOR MORE INFORMATION

EMA Learning (Northern) Inc

159 Khyber Pass Road, Grafton, Auckland

Private Bag 92066, Victoria Street West

Auckland 1142

Toll Free 0800 800 362

Fax 09 367 0951

Email [email protected] [email protected]

David Foley DDI: 09 367 0954 EMA LEARNING MANAGER

Zoe Timbrell DDI: 09 367 0919 CONFERENCES | EVENTS MANAGER

PORTFOLIO/TRAINING MANAGERS

Caryn Leitgeb DDI: 07 839 2710 EXPORT | BUSINESS DEVELOPMET

Craig Garner DDI: 09 367 0907 HEALTH AND SAFETY | EMPLOYMENT LAW CAPABILITY ASSESSMENTS

Deborah Law-Carruthers DDI: 09 367 0947 MANAGEMENT | SUPERVISION | LEADERSHIP SALES | HUMAN RESOURCES | EMPLOYEE & PERSONAL DEVELOPMENT

Kevin Chambers DDI: 09 367 0958 TERTIARY

Rhonda Spence DDI: 021 664 321 TAILORED TRAINING

Bill Butler DDI: 09 367 0971 ROOM HIRE | OPERATIONS MANAGER

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Gaining a Competitive Advantage Through TrainingLast month, the Harvard Business Review published an article entitled ‘Three rules for making a company truly great.’1 The rules, based on the results of a 44-year-long study of over 25,000 companies, are: 1. Better before cheaper 2. Revenue before cost 3. There are no other rules

Arguably, these rules are not that surprising as they are based on business fundamentals that we are all aware of. Unfortunately, they are also too often forgotten, as is the role of human resources in implementing them.

JUNE 2013

Continued overleaf...

2013 Training Plus JUNE.indd 1 21/05/13 3:23 PM

You could get 50% off trainingNZTE BUSINESS CAPABILITY DEVELOPMENT PROGRAMMEDoes your business have 50 or less employees?You may qualify for vouchers to help pay for services such as training workshops, courses and coaching that build the management capabilities within your business.

New Zealand Trade Enterprise (NZTE) Capability Development Vouchers are only available through Regional Business Partners around New Zealand. To qualify, businesses must come under defined criteria.

What benefits do you get?A network of 14 Regional Business Partners work to support business growth and innovation in their regions. The partners work with local businesses and provide a range of advice and access to funding and support for assisting you to grow your business.

For further information, contact Craig Garner EMA Regional Partner Assessor: em: [email protected]| ph: (09) 367 0907

The value a firm places on human resources is significantly related to its probability of survival.2 This is not only due to the fact that there is a connection between human resources practices and employee turnover and productivity, but also that a high quality, highly motivated workforce creates a competitive advantage that competitors find difficult to replicate.3

The benefits of training your staff cannot be over-stated. In addition to the competitive advantage, it shows staff that they are valued, and the acquisition of new skills and knowledge through training can lead to improvements in productivity. However, to be effective, “training needs the full participation and commitment of staff at all levels.”4

One of the dangers leaders can face is an inability to keep learning.5 Robert Kaplan, Professor of Management Practice at Harvard University, explains that leaders have to work to overcome isolation and make a conscious effort to keep learning.6

EMA Tertiary courses are a great way of helping leaders succeed in this goal. In doing so, they will be in a better position to implement the above three rules and maintain their company’s competitive advantage.

I invite you to join us in building a prosperous future for New Zealand.

Warm regardsKevin Chambers

EMA Learning | Portfolio Manager - Tertiary

DDI. +64 9 367 0958 | Mobile. +64 21 543 043

__________________________________________1 Raynor, M. & Ahmed, M. (2013). Three rules for making a company truly great. Harvard Business Review, 91 (4): 108-1172 Pfeffer, J. & Veiga, F. 1999. Putting people first for organizational success* Academy of Management Journal, 13(2): 37-483 Zigarelli, M. 1996. Human resources and the bottom line. Academy of Management Journal. 10(2): 63-644 Developing a true organisation learning culture. Progress International Ltd. Retrieved 16 May, 2013, from http://www.sefip.gov.uk/pdf/marketplace/Developing_a_true_organisational_learning_culture.pdf5 Wolfe, A. (2013) Harvard’s Robert Steven Kaplan on What We’re Really Meant to Do. Wall Street Journal Blogs: Ideas Market. Retrieved 16 May, 2013, from http://blogs.wsj.com/ideas-market/2013/05/15/harvards-robert-steven-kaplan-on-what-were-really-meant-to-do/6 ibid


We have exceptional TERTIARY courses coming up during July and August, all of which are listed below. To find out more either scan the QR code with your iPhone/Android, give us a call, or go to www.ema.co.nz and click on ‘Training and Events’.

Human Resource DevelopmentMassey University Paper 114.242 - Improve your human resource development skills by learning how to effectively design, implement and evaluate HRD programmes.

200 level paper - Run as three 3-day blocks, 1 block a month.

AUCKLAND 24-26 July (Block 1)

National Certificate in Business (First Line Management) (Level 4)From writing a mission statement to measuring staff performance - learn the key principles behind building a successful organisation.

Run as four 2-day blocks, 1 block a month.


New Venture ProjectMassey University Paper 152.333 - Develop your ability to analyse the potential success of your new business venture, products or services.

300 Level paper - Run as three 3-day blocks, 1 block a month.

AUCKLAND 28-30 Aug (Block 1)

Contact KEVINem: [email protected]: 09 367 0958

National Certificate in Business (First Line Management) (Level 3)Improve your one-on-one communication skills to become a stronger leader and help unite employees.



Organisational BehaviourMassey University Paper 114.240 - Discover what makes your organisation ‘tick’ and learn to use your understanding of human behaviour to increase workplace enthusiasm.

200 Level paper - Run as three 3-day blocks, 1 block a month.


National Certificate in Occupational Safety and Health (Level 4)Learn the tools to develop, implement and monitor occupational safety and health policies in your organisation.



National Certificate in Occupational Safety and Health (Level 3)Learn to provide best-practice operational health and safety guidelines to help minimise discomfort and injury in your organisation.



National Certificate in Business Administration (Level 4)Learn how to deliver excellent customer service and provide best practice business administration.



National Certificate in Adult Education and Training (Level 5)Learn to design and facilitate interactive adult learning sessions and follow up with assessment and evaluation practices.

Run as three 3-day blocks, 1 block a month.


TertiaryEducation


EMA Tailored Training delivers workshops fully customised to reflect your workplace... at your workplace.

Cal l today

Answer: Management!Big changes for health and safety in the workplace are on the horizon, which will be based on recommendations from the Independent Taskforce on Workplace Health and Safety that was established by the Minister of Labour in June 2012. This group was charged with assessing whether the workplace health and safety system in New Zealand is fit for purpose and to recommend practical strategies for reducing the rate of workplace fatalities and serious injuries.

In all likelihood …“The Taskforce’s recommendations will be structured to support the Government’s role in influencing the health and safety system. The Government can pull on three broad levers to influence the attitudes, understandings and behaviours of employers, workers and others in the system: Accountability, Motivating, and Knowledge.”

This means that management will be required to be more involved and held to a higher level of accountability.

Organisations will be more closely scrutinised, penalties will be increased, and businesses may be rewarded for better health and safety performance through a levy regime.

Is your organisation ready? Here is one practical step that you can take immediately.

MANAGING HEALTH & SAFETY RISKThis programme is for all managers, supervisors, and team leaders. It will be customized for your organization based on its policies and practices, and the participants’ level of knowledge of health and safety regulations. Included may be:

• ManagingH&Sintheworkplace-whatdoesthismeanforyour organisation?

• HSEActandRegulations–currentandwhatisonthehorizon

• Providingasafeworkplace• Providing,arrangingandmaintainingplant• Emergencypreparedness• Hazardmanagement:identifying(techniques,systems),

assessment, control processes (eliminate, isolate, minimise, monitor, review)

• Accidents:causation,recording,reporting,investigation,rehabilitation

• Managementandstaffresponsibilities• OpportunitiesforemployeeparticipationinH&Sandwhy

that is vital• Theconsequencesofnon-compliance• Whatdoweneedtodonow?

Who is responsible for Health and Safety in your workplace?

Meet one of our Trainers - Leon Fox Leon Fox specialises in Occupational Health & Safety training and consultancy. His experience includes Division Head of Workplace Risk Solutions, director of a consultancy and training company, Injury Prevention Consultant and National Trainer for ACC, manager of an OHS Consultancy, and manager of an industrial labour recruitment company. Leon has broad international experience, having delivered programmes to delegates from a wide range of countries and within business cultures as diverse as those of New Zealand, the USA, Malaysia, Singapore, Germany and Dubai.

Leon’s courses are a mixture of business pragmatism and legislative knowledge, laced with a genuine passion for OHS and seeing that people go home safe.

For this programme and if you are interested in a briefing customised for your organisation once the Task Force recommendations are finalised, please contact Helen Brodie at [email protected] or 021 817 007


... and al l the other courses we have coming up in Auckland, Manukau and Whangarei til l the end of August

COURSE AKL OTHER CALLHUMAN RESOURCES & EMPLOYMENT LAW

Conducting Disciplinary Meetings 12-13 Aug CraigCreating and Maintaining High Performing Teams 21-22 Aug DebDrugs and Alcohol in the Workplace 17 Jul CraigEmployment Relations Act 2000 7 Aug CraigManaging Employee Leave 5 Aug CraigMotivating Individuals and Teams 31 Jul DebPayroll Legislation Essentials 6 Aug CraigPerformance Management - The Fundamentals 1-2 Aug Deb

Procedural Fairness and the Disciplinary Process 31 Jul 15 Jul(Wha) Craig

Restructuring & Redundancy - Practical Experience 15-16 Jul CraigTo Performance Manage or Discipline? 22 Jul DebTrain the Trainer - Delivering Effective Training Programmes 10-11 Jul Deb

Writing and Agreeing Key Performance Indicators 12 Jul Deb

SUPERVISION, MANAGEMENT & LEADERSHIPBuilding a Better Team - Identifying Your Personal Strengths 5 Jul Deb

Business and Report Writing 28 Aug DebCoaching, Mentoring and Delegation 26-27 Aug DebCommunication Skills Using the TetraMap® of Behaviour 24 Jul Deb

Creating and Maintaining High Performing Teams 21-22 Aug DebFirst Line Management - An Introduction 26-27 Aug DebFoundations for Effective Supervision 1 - Maximising Myself 1-3 Jul Deb

Governance 15-16 Jul DebHealth & Safety for Managers and Supervisors 24 Jul CraigLeadership - An Introduction 24 Jul DebLean Master Class 9 Jul DebMaking the Most of Trade Shows 23 Jul CarynManagement - An Introduction 22-23 Jul DebManaging Difficult and Disruptive People 5 Jul DebMotivating Individuals and Teams 31 Jul DebPerformance Management - The Fundamentals 1-2 Aug DebProject Management - Tools and Processes 1 Aug Deb

Supervision - An Introduction 26 Jul19 Aug Deb

Supply Chain Management - Achieving Cost Reductions 30 Jul Caryn

Team Leader Toolbox - Facilitating Your Team 10 Jul23 Aug Deb

Team Leader Toolbox - Getting the Work Done 4 Jul14 Aug Deb

Team Leader Toolbox - Managing Team Productivity Issues 2 Aug Deb

Train the Trainer - Delivering Effective Training Programmes 10-11 Jul Deb

Writing and Agreeing Key Performance Indicators 12 Jul DebWriting and Maintaining an Active Business Plan 15-16 Jul Deb

Man = Manukau Wha = Whangarei

COURSE AKL OTHER CALLBUSINESS DEVELOPMENT

Business and Report Writing 28 Aug DebBusiness Forecasting and Budgeting - The Fundamentals 12 Aug Deb

Finance and Accounting - The Fundamentals 8-9 Aug DebMastering the Credit Management Process 31 Jul DebSupply Chain Management - Achieving Cost Reductions 30 Jul Caryn

Writing and Maintaining an Active Business Plan 15-16 Jul Deb

CUSTOMER SERVICE AND SALESCommunicating with Your Customers 1 Jul DebCommunication Skills Using the TetraMap® of Behaviour 24 Jul Deb

Delivering Service Excellence - An Introduction 18 Jul DebEssential Sales Skills 1 Aug DebImproving Customer Service 19 Aug DebManaging Customer Complaints 1 Jul DebMeeting Skills 11 Jul DebNegotiation - An Introduction 3-4 Jul DebPresentation Skills - Getting Your Message Across 7 Aug DebThe Ultimate Sales Professional 22 Aug Deb

EMPLOYEE AND PERSONAL DEVELOPMENTAssertiveness Skills 25 Jul DebBuilding a Better Team - Identifying Your Personal Strengths 5 Jul Deb

Business and Report Writing 28 Aug DebCommunication Skills Using the TetraMap® of Behaviour 24 Jul Deb

Emotional Intelligence 17 Jul DebMeeting Skills 11 Jul DebMental Resilience - Reducing Stress and Building Mental Strength 2 Jul Deb

Negotiation - An Introduction 3-4 Jul DebPresentation Skills - Getting Your Message Across 7 Aug DebTime Management - Personal Effectiveness 29 Jul DebTrain the Trainer - Delivering Effective Training Programmes 10-11 Jul Deb

EXPORTDeveloping an Export Strategy 23 Jul CarynMaking the Most of Trade Shows 23 Jul Caryn

HEALTH AND SAFETYAccident/Incident Investigation (Half day course - part of a Super Deal with Practical Hazard ID)

23 Aug Craig

Health and Safety for Managers and Supervisors 24 Jul Craig

Health & Safety Representative Training (Stage 1)8-9 Jul

22-23 Jul5-6 Aug

19-20 Aug

1-2 Aug (Man)

29-30 Aug (Wha)

Craig

Health & Safety Representative Training (Stage 2) 15-16 Jul12-13 Aug

15-16 Aug (Man) Craig

Health & Safety Representative Training (Stage 3) 8-9 Aug 25-26 Jul(Man) Craig

Practical Hazard Identification and Control (Half day course - part of a Super Deal with Accident/Incident Investigation)

23 Aug Craig

Train

ing

Cont

acts Craig Garner

HEALTH & SAFETY | EMPLOYMENT [email protected] | 09 367 0907

Deborah Law-CarruthersHUMAN RESOURCES | CUSTOMER SERVICE & SALES SUPERVISION, MANAGEMENT & LEADERSHIP EMPLOYEE & PERSONAL [email protected] | 09 367 0947

Kevin ChambersTERTIARY [email protected] | 09 367 0958

Caryn LeitgebEXPORT | BUSINESS [email protected] | 07 839 2710

Rhonda Spence TAILORED [email protected] | 021 664 321


Courses in the Waikato& BOP Areas

Key:Hamilton

Rotorua

Tauranga

Whakatane

Craig Garner HEALTH & SAFETY | EMPLOYMENT [email protected] | 09 367 0907

Deborah Law-CarruthersHUMAN RESOURCES | CUSTOMER SERVICE & SALES SUPERVISION, MANAGEMENT & LEADERSHIP EMPLOYEE & PERSONAL [email protected] | 09 367 0947

Kevin ChambersTERTIARY [email protected] | 09 367 0958

Caryn LeitgebEXPORT | BUSINESS [email protected] | 07 839 2710

Rhonda Spence TAILORED [email protected] | 021 664 321

COURSE CONTACTS:

COURSE NAME JUL AUG

BUSINESS DEVELOPMENTProject Management - Tools and Processes 1

CUSTOMER SERVICE AND SALESCommunicating With Your Customers (am)Managing Customer Complaints (pm) 15

Delivering Service Excellence - An Introduction 30Exporting Using Internet and Social Media 17

EMPLOYEE AND PERSONAL DEVELOPMENTTime Management - Personal Effectiveness 21

EXPORTInternational Trade Documentation and Procedures 20Strategic Alliances and Joint Ventures for Global Growth (am)Exporting Using Internet and Social Media 17

HEALTH AND SAFETYHealth and Safety Representative Training (Stage 1) 1-2 4-5 22-23 26-27Health and Safety Representative Training (Stage 2) 18-19 29-30 28-29Health and Safety Representative Training (Stage 3) 11-12

HUMAN RESOURCES AND EMPLOYMENT LAWConducting Disciplinary Meetings 12-13Employment Relations Act 2000Managing Employee Leave 29Payroll Legislation Essentials 30Procedural Fairness and the Disciplinary Process 21

SUPERVISION, MANAGEMENT AND LEADERSHIPManaging Difficult and Disruptive People 5Team Leader Toolbox - Facilitating Your Team 3Team Leader Toolbox - Getting the Work Done 6Team Leader Toolbox - Managing Team Productivity Issues 22


Need to ensure you are considering all aspects of your business? Need some help but not too sure how to go about getting it?

Come and spend some time at the inaugural EMA Business Owners and Operators Conference for small to medium sized businesses. Come and spend a day or two with your contemporaries and build up your business resilience.

Some of the topics covered:• Growingyourbusinesstocreatevalue • Taxminimisationstrategies• Capitalinvestment • Mentoring&boarddevelopment• Managingyourteam • Businessplanning• Best promotional management

Who Should Attend?Owners, Operators, Directors, CEOs, General Managers, CFOs

www.emaevents.co.nz/sme

QUERIES: [email protected] | (09) 367 0959 | www.emaevents.co.nz

Conferences& Events

1st Annual Asset Management ConferenceThis new conference explores sustainable technologies for your business, compliance issues, plant and equipment, insurance, power, fleet management, new trends in building usage plus much more. Its aim is to give your business the latest in asset management as well as ensuring you are up to standard and complying with all current legislation for your physical assets.

Who Should Attend?Finance; Operations; Building Managers; Corporate Services; Procurement; Asset General Managers; MD’s

www.emaevents.co.nz/asset30 July - Ellerslie Events Centre, Auckland

26 & 27 JuneEllerslie Events Centre, Auckland

Business Planning Conference with Business Dominos30 July - EMA Northern - www.emaevents.co.nz/planning

Every manager and leader has to think strategically, but how do you do this and gain real, tangible outcomes to help your business profit and grow? This conference will give you practical tools to successfully strengthen your business and grow your market share. We will open your mind to new ways of thinking, strategising and re-sculpturing your business.

Who Should Attend?CEOs; Business Unit Manager; General Managers; Directors; Business Development Mangers; Senior Mangers

Managers Conference14-15 August - Stamford Plaza HotelThis conference is a great day and a rare opportunity to explore and discuss ideas, problems and solutions with experienced supervisors and managers. You gain valuable insights into how other managers and supervisors communicate, assign tasks, deal with conflict, motivate employees and enhance the overall performance of their teams. You will also have the opportunity to learn proven techniques and essential skills to avoid inefficiencies and to maximise performance.

Who Should Attend?Supervisors and Team leaders; Business Unit Manager; First Line Managers; New Managers; General managers; CEO’s

2nd Annual Supply Chain Conference13 August - Stamford Plaza HotelAt this conference you will share the knowledge of experienced supply chain and logistics experts and

receive the latest research on industry trends form New Zealand. It will cover topics ranging from human resourcing to procurement, warehousing, global supply chains and much more.

Who Should Attend?Supply Chain Managers; Warehouse Managers; Logistics Managers; Owners; CEO’s; Managing Directors

www.emaevents.co.nz/supply

16th Annualwww.emaevents.co.nz/managers


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