G7CR Corporate Profile

Started in 2007

Over 400 employees

Headquartered at Bangalore, India

Operational presence in Karnataka state


About G7CR

© 2013 G7 CR Technologies India Pvt Ltd. All Rights reserved 3

G7CR, part of G7 Group of companies, is a niche global IT Solutions and ITES Company with a distinction of providing innovative IT solutions and services across the entire business value chain in: Enterprise Solutions , BPO/KPO Services, E-commerce, HealthCare, Training, Web services, IMA Services and SaaS based on-demand offerings such as HRMS, Lead Management system.

G7CR advise, consult, implement, and support using Industry proven methodologies giving benefits on their Return on Investment to customers, to derive advantages to improve lead times across various business processes in manufacturing, retail, IT & ITES and Infrastructure Management Services (IMS) in Emerging Markets and Mature Markets. We have a proven record of achieving customer success in these specific industry verticals

Brief about G7CR


Efficiency in Operations & Effectiveness in Results

Professional Contact Centre Operations

Technology edge

Efficient IMS team for desktop/server management

IVRS, Auto dialer, Auto Call Distributor, Call Recording

Integrated Phone / SMS / Email / Web Chat Services

In-house CRM

Superior Infrastructure to match International standards

Effective Relationship Management

Continuous innovation

Flexibility and dynamism to accommodate needs

Advantages

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Technology

•24X7 Scalable Capacity

•Robust Communication Infrastructure (CISCO) with:

•Digital EPABX and VoIP

• Individual digital extensions for Executives

•Complete IVRS Solution with database integration

•Dedicated PRI lines, call recording and monitoring

•Automatic Dialers & Call Distributors

•100% data backup

IT Infrastructure

•100% power backup

•Dedicated data center

•12000 sq ft international facility

•Robust network communication

• Scalable network architecture and systems

•Redundant network and communication devices

•Real Time Network security

•High speed internet bandwidth

Security Controls

•Defined policies and procedures adhering to

ISO 27001:2005

ISO 9001:2008

•Policy driven system and data security controls

• Incident logging, reporting, response, control and monitoring system

•Physical security controls

•Access control

•Role based provision

•Closed Circuit Security cameras

© 2013 G7 CR Technologies India Pvt Ltd. All Rights reserved

Our Technology Infrastructure

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BP

O

• G7CR team has proven cumulative experience in handling different/multiple processes

• Proven track record in Insurance, Telecom and Life Science.

• Mandatory training on process, people handling and communication.

• Skilled agents with multilingual capabilities.

• Professional supervisorial force

• 100% Achievement on timelines for deliverables.

• Excellent customer satisfaction.

IT

• Skilled IT professionals in Microsoft Technologies.

• Consultants with Manufacturing and Human Resource domains expertise.

• Handled multiple migration projects from a different platforms to Dot Net.

• Our team has Business Intelligence, asp.net 4.0, SQL server 2012 and IMS certified professionals.

• Microsoft certified trainers.

• Expertise on cloud computing.


Our Competency


G7CR firmly believes in the importance of training, learning and creating high benchmarks attained through determining, outstanding standards of calling. Training inputs are imparted to every employee of G7CR to maintain an enhanced performance levels and individual growth. Since learning and development is a continuous process, special attention is paid to the requirements of the employees in terms of knowledge, skills and attitude. The following programs and workshops are mandatory for all the G7CR employees :

Tele Marketing Skills

Listening Skills

Telephone etiquettes

Customer Relationship Management

Communication and Team Effectiveness

Team Building and leadership skills

Time Management

Training at G7CR

Insurance

•Lead Generation

•New Business Acquisition

•Policy Servicing

•Renewal Management

•Appointment Generation

•Procuring Policies

•Business Analytics

Information Technology

•Lead Generation


•Email Services

•Chat Service

•Collection

•SMS Management

•Query Handling

•Grievance Management

Telecom

•Lead Generation


•Customer Service

•Email Services

•SMS Management

•Collection

•Query Handling

Life Science

•Patient Relationship Management

•Primary Data Collection

•Call centre support for Pharmaco-vigilance

•Back Office Support


Our BPO Offerings


At G7CR, Quality is of prime importance. We believe in sustaining the quality of the services rendered by us, as quality is the crucial factor, concerning the growth and success of the business. We have a process in which every call, and the conversations taking place between the representative and our valued customers, is monitored. These services don't just satisfy but far exceed the expectations of our clients.

The Quality Assurance team keeps a close eye on every associate and their incentives depends largely on the basis of their monitored performance. Frequent evaluation of reports for every associate is carried out to judge their conformity with the script, product and the service-specific information. Supervisors provide whispered coaching to on-line associate. It provides an immediate solution when our associate are online with the customers. Moreover, test calls by prospective / existing clients are also readily welcome at all times.

Our Quality for BPO

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Software development, implementation and services are the main objectives of G7CR where we offers both on-premise and cloud based software applications. Our offerings are listed below:

HAPA, Human Resource Management System


Our IT Offerings


Certified with ISO 9001:2008

Compliant to ISO 27001:2005

A Nasscom Member

Process & systematic approach

Demonstrated continual improvement

Verified consistency of quality deliverables

Satisfied customers

Our Quality Management System


Clientele List


G7 CR Technologies India Pvt Ltd

Corporate Office & Delivery Center

•+ 91 – 80 - 49316666

Fax Number

•+91 – 80 – 42664123

No 86, 2nd, 3rd & 4th Floor, Gokul Towers , MSR Road, Gokula, Bangalore - 560 054. INDIA

Web

•www.g7cr.com

Email

•[email protected]

Contact Us

G7CR Corporate Profile

Documents

Transcript of G7CR Corporate Profile