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G1E+ Series

Technical Software Note

Title: Software Note for Versions

A52y through A52zOctober, 2010

Discussion: This document contains a listing of various enhancements and changes

made to the operating system for the TransTel G1E+ digital telephone system. Eachchange lists the software release under which the change was implemented. All changes

are persistent, so that anything incorporated into an earlier software release will generally

 be carried forward to all newer software releases. This update applies the changes to

system operation from software versions G1-A52y and G1-A52z.

The software is available free of charge to TransTel dealers and can be downloaded from

the dealer section of our website. Please note that a username and password are requiredin order to access the software section of the website.

1. Overflow answer to virtual mailboxes. This allows individual trunks to beanswered by different greetings instead of having only a single greeting for all

incoming trunks.

To enable this, Form 29-tk-07 must be set to a non-zero value and 29-tk-08 must be directed to a hunt group. The Hunt Group must contain only the virtual

mailbox.Example:

01-01 = 101, 102, 103 (Incoming ringing assignments)

67-01 = 65 0 (65 = Pilot number for Hunt Group 1, 0 = Common Audible)

68-01 = 41 (First virtual mailbox assigned to Hunt Group 01 in Day Service)

29-tk-07 = 3 (Enable overflow on trunk after 24 seconds)29-tk-08 = 0 (Overflow to Hunt Group 1)

Calls to a trunk programmed in this manner will ring at extensions 101, 102 and103 for 24 seconds. If the trunk is not answered by one of the extensions, it will

 be routed to the first hunt group, which contains only virtual mailbox 41.

Mailbox 41 answers, plays the greeting recorded for it and takes a message if there is no action by the caller.

The caller has basically three options.

Dial an extension (or hunt group pilot).

Dial 0 for operator.Leave a message.

Note: Single Digit Dialing does not apply to these calls.

Note: CO trunks configured in this method are NOT configured as DISA.

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Note: This function will not operate for any trunk that has a ringing type classed

as Private Line (35-tk-07=4, 35=tk=08 = 4).

Each CO trunk can be configured separately, so in an environment where more

than one business is run from a single location, this can be used to provide a

different message to each different business, based on the incoming line thatreceived the call. There are 6 virtual mailboxes available on the G1e, so a

maximum of 6 incoming greetings can be used.

While this does not address the matter of Day/Night Service, this can be handled

when needed by the fact that Hunt Groups allow different members for Day

Service and Night Service, so different greetings may be recorded in different

virtual mailboxes, with one box used during day service and a different oneduring Night Service.

2. Different Greetings for incoming lines. Several customers requested the ability

to have different answer greetings available for different incoming lines. Similar to the idea used for overflow, this is for environments where an auto attendant is

always the answering position.In order to achieve this, you only need to assign a virtual mailbox as the primary

answering position for a trunk with the added requirement that the trunk be

classified as a Private Line.

Example:

01-01 = 41 (Virtual Mailbox 41 is the assigned ringing location for Trunk 1)

01-02 = 42 (Virtual Mailbox 42 is the assigned ringing location for Trunk 2)

35-01-07 = 4 (Trunk 1 classed as a Private Line during Day Service)35-02-07 = 4 (Trunk 2 classed as a Private Line during Night Service)

The same rules apply during Night Service and modes of operation can be mixedand matched between Day Service and Night Service, so you may configure a

system to ring stations during Day Service and be answered by a Virtual Mailbox

during Night Service.

Note: Trunks to be answered by Virtual mailbox should NOT be configured as

DISA trunks during the service. If a trunk is configured as DISA, it will be

answered by the main DISA greeting and not by the virtual mailbox.

3. Message Button Direct to Voice Mail. With the introduction of G1-A52z

software, the default value of 46-st-02 has been changed from 2 to 0. This alsoaccompanies a change that allows callers to press the [MSG] key to connect to the

VMU, even when there is no message waiting indication. With this method, the

end user doesn’t need to remember the access code of 86 to call the VMU.This replaces the old function, which allowed stations to leave messages for one

another in the form of a callback. If the callback function is preferred over the

direct to voice mail operation, stations need to have the ability to leave messages

for peer and subordinate stations. This requires that all phones have 46-st-02 set

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to a level of 1 or higher.

Note: This only works with the internal Voice Mail Unit and not with an external

voice mail system.

4. Trunk Ringing Assignment. In addition to the 8 ringing frequencies available to

distinguish one incoming trunk from another on Form 29-tk-04, you may nowalso select background music or one of six melodies preloaded into DK6

telephone sets.

29-tk-02 = 1~8 Provides the individual frequencies according to the originalringing cadence.

New

29-tk-02 = 9 enables background music for incoming ring.

29-tk-02 = d [DND] enables melody #129-tk-02 = * enables melody #2

29-tk-02 = # enables melody #3

29-tk-02 = p [HOLD] enables melody #4

29-tk-02 = T [MSG] enables melody #529-tk-02 = _ [TRF] enables melody #6

You may also sample the melodies from a DK6 telephone set by pressing [PRG]

[6] [5] and then pressing DSS buttons 1 through 6. There are also two more

melodies available for individual stations that can be accessed by pressing DSS

keys 7 or 8.

5. Changes to Caller ID when no CID present or Number only. With the release

of 52z, Caller ID will display the incoming trunk number with the word “RING”when an incoming call has no caller ID present (a trunk with no caller ID enabled

or no caller ID sent from the telco).

If Caller ID number is received without name, the LCD will display the Caller IDfollowed by the trunk number, i.e., 5617474466 TK:01

6. Changes in operation of the Caller ID history and Call Forward button

lamping. 05-15-08 has been changed to allow for control of the lamping

functions of Caller ID and Call Forward buttons. Many users prefer a solid lamp

to the older default flashing on these two buttons.

05-15-08 = 0 Buttons flash when CID History has new records. CFWD keyflashes when Call Forwarding is invoked. (Green on DK6 sets, Red on DK7

sets).

05-15-08 = 1 CID LED is on when new records are present. CFWD key is onwhen Call Forwarding is invoked on the telephone set. (Green on DK6 sets, Red

on DK7 sets). Note: This is default setting as of G1-A52z software.

05-15-08 = 2 Buttons remain dark at all times.

7. Changes to Trunk Gain settings. In previous versions of software the gain

could only be increased from baseline on the system via Form 29-tk-03. It was

discovered that in some situations, the transmit audio was too loud, causing

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DTMF splatter and wrong number or incomplete digit reception by the telco

central office. This has been changed in G1-A52z to allow trunk gain to be

lowered by up to 6db. New settings: 29-tk-03 = 0 (default)

Setting this value from 1 to 7 will increase transmit gain by that db amount.

Setting 29-tk-03 = 8 will attenuate by 3db.Setting 29-tk-03 = 9 will attenuate by 6 db.

8. DISA Centrex Transfer on Call Forward. On systems answered by DISA,when a call is transferred by Auto Attendant to a station with external call

forwarding enabled AND the first digit of the speed dial entry is ‘F’ (flash), G1e

will flash the incoming trunk and dial the forwarding location. This frees up

trunks.This also applies to a station when a trunk is classed as a Private Line.

If the speed dial entry does not begin with ‘F,’ the G1e will access the first

available trunk in the station’s dial 9 group, dial the number and perform an

unsupervised conference.The obvious difference is that if Centrex transfer is available, externally

forwarded calls will not tie up any trunks. If Centrex transfer is not available or not chosen in transfer, an externally forwarded call ties up 2 trunks for the

duration of the call.

Note: This only applies to DISA calls which are answered by the Auto Attendant

or G1e voice mail unit and to forwarded locations when the trunk is classed as aPrivate Line (35-tk-07/08 = 4).

It does not currently apply to calls transferred by a live attendant. Externally call

forwarded trunks are not included in this operation.

9. ACP Hotline to external telephone. This function applies to both ACP and

Digital Doorphone units. In prior software versions, the ACP/DPU units couldonly be “hot lined” to ring either at a designated operator’s location or to a hunt

group. The Hot Line form (Form 47) did not apply to ACP/DPU devices.

The changes now allow for an ACP/DPU to be directed to a single phone via thehotline function. If the target station is externally call forwarded, the call will

follow the external call forwarding setup.

Another alternative allows for the ACP/DPU to be routed to a system Speed Dial

number via hotline. In this application, the ACP/DPU will not follow Hot LineForm 47 programming during Day Service, but will follow Hotline programming

during Night Service.

Example:

During the day, the customer uses a secure gate. When people want to enter the

 premises, they press the ACP/DPU button. Calls are directed to the hunt group

specified in 46-st-07. A setting of 0~9 will route to hunt group 1~10. A setting of ‘d’ will route the ACP/DPU to the operator as defined on Form 03.

During night service a roaming security guard works on the premises. He carries

a cell phone for communications. To contact him during Night Service, program

a system speed dial number (Form 09) with the number of the cell phone. Then

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 program Form 47-ACP to hotline to the Speed dial number you programmed on

Form 09.

With this programming, Form 47-ACP-07 controls Day Service, Form 47-ACPcontrols night service.

Note: Currently, the door strike relay release function in the ACP/DPU is only

accessible by extensions directly connected to the G1e. We expect that this will be changed in the near future, so that this hotline function can be made more

flexible in its operation.