St Richard's Hospice, Wildwood Drive, Worcester, WR5 2QT Tel 01905 763963 www.strichards.org.uk

We are always in need of good-quality donationsand are so grateful for the goods we receive. Lastyear we sold more than 455,000 donated items inour shops. But, we are facing a significant problem affectingthe whole charity shop sector – disposing ofunsaleable donations. We recycle as many unwanted items as possible,to minimise the amount going to landfill – butdisposal of dirty, torn, incomplete and broken itemscomes with a hefty price tag.

In 2018/19, it cost us at least £22,000 to disposeof unsaleable donations. You can help make a difference by ensuring youonly donate quality items to our shops. Take alook at our guide to donation dos and don’ts,including pictures of real-life donations – andmake your contribution count for hospice care. Thank you.

Registered Charity Number: 515668 Company Number: 01850502

Guidance on donating to our shops

Clothing & accessories

Our staff and volunteers will steam clothingbefore it is displayed in store, but we cannotwash items before sale.

CleanUntornQuality jewellery

DirtyDamagedStainedBranded uniforms, including school uniformsMusty or smoky-smelling

In 2018/19, more than 510,000 items ofclothing were donated to us in an unsaleablecondition.

Bric-a-brac

CleanUnbrokenOld and interesting items

DirtyBroken or chippedPromotional items

More than 41,000 items of bric-a-bracwere donated to us in too poor acondition to be sold during 2018/19.

We are very grateful to everyone who wrapsand packages their bric-a-brac beforedonating the items.

FurnitureCleanUndamagedWith fire labels attached

Single armchairs, formerly part of a suiteGlass TV standsLarge teak wall unitsExercise equipmentCotsOld/discoloured garden furniture

UnbrokenIn good working order

DirtyBrokenTelevisions with large backcompartments

Electricals

UndamagedAll pages intact

Stained or crumpledTorn or missing pagesRipped spines

Books

More than 380,000 books were donated in an unsaleable condition during 2018/19.

UndamagedCleanWith CE labelComplete (all pieces included)

DirtyRipped or with parts missingMissing CE labelFaded

Toys

New duvets and pillows, unwrappedand in packaging

VideosCassettes

Other

Fake goods

We have trained staff and volunteers to identify genuine designer items and will not beable to re-sell counterfeit goods in our stores.

Worcester or Droitwich areas: Call our store in Lowesmoor on 01905 745495Malvern area: Ring our Malvern Department Store on 01684 568999Pershore, Evesham and Broadway areas: Phone our shop in Evesham High Streeton 01386 442921

Bridalwear: Mealcheapen Street, Worcester. Please note, this store is shut forrefurbishment until March 2020Bookshops/book departments: Malvern Link, Tewkesbury, St Swithin's Street,Worcester, Kidderminster, Droitwich, Evesham, UptonDesigner fashion: Déjà vu Dress Agency, Malvern Furniture: Evesham High Street, Worcester Lowesmoor, Malvern Department Store Vintage bric-a-brac and clothing: Evesham High Street

How to donate to our shops Donating couldn’t be easier – just pop in to your nearest St Richard’s shop with youritems and speak to a member of the team. Alternatively, you can drop off any donations– except furniture – to our donations processing warehouse at Fixings House,Crowcroft, Leigh Sinton, Worcestershire, WR13 5ED. You can arrange to have items of furniture collected from home. Here’s how:

Please be aware that it might take a few days after your call before we are able toinspect, collect or deliver items. A number of our shops specialise in certain items:

With your help, we can continue to care for patients, their lovedones and bereaved people into the future – ensuring we are there

for them when they need us most.

Find the location of your nearest shop on our website www.strichards.org.uk/our-shops

Thank you for supporting St Richard's Hospice

Published: January 2020