““G-Gov” G-Gov” and E-Govand E-Gov

Pamela JohnsonPamela Johnson

Deputy DirectorDeputy Director

National Partnership for Reinventing Government National Partnership for Reinventing Government

August 28, 2000August 28, 2000

I. E-govI. E-gov

II. Interactive Town SquareII. Interactive Town Square

III. “G-gov”III. “G-gov”

E-GOVE-GOV

Enable Americans to have access to Enable Americans to have access to all government information and be all government information and be

able to conduct all their able to conduct all their government business online by government business online by

2003. 2003.

E-gov: Current StatusE-gov: Current Status

Information on-line, e.g.Information on-line, e.g.– Health - - Healthfinder, nursing homesHealth - - Healthfinder, nursing homes– Access America - - seniors, students Access America - - seniors, students – Live information - - air, traffic reportsLive information - - air, traffic reports

TransactionsTransactions– IRS: 33 million taxpayers file on lineIRS: 33 million taxpayers file on line– Submit reports, apply for grants, submit Submit reports, apply for grants, submit

trademark applications, paperless trademark applications, paperless procurement, lots more comingprocurement, lots more coming

– Buy stamps, coins, etc.Buy stamps, coins, etc.

Current ActivitiesCurrent Activities

E-gov Executive OrderE-gov Executive Order Ensuring privacy and security Increaseuse of automation to transact

services Expand training for 21st century workforce Adopt e-gov initiatives, e.g.

500 forms on line by December500 forms on line by December

public e-mail for citizen contactpublic e-mail for citizen contact

– First Gov Portal - - launch September First Gov Portal - - launch September 20002000

An Interactive Town An Interactive Town SquareSquare

. . . “a unique, 21st Century . . . “a unique, 21st Century contribution to the vision and the contribution to the vision and the

reality of self-government” reality of self-government”

Interactive Town SquareInteractive Town Square

More accountable & effective governmentMore accountable & effective government

– provide information on lineprovide information on line

– deliver services & transactions deliver services & transactions

– focus on results, map performance to focus on results, map performance to

local levellocal level

– allow citizens to engage, make allow citizens to engage, make

suggestions, give feedbacksuggestions, give feedback

PrinciplesPrinciples

A concept that creates possibilitiesA concept that creates possibilities Serves customers and communities Serves customers and communities Incorporates approaches such as licensing Incorporates approaches such as licensing

and branding to engage the private sector and branding to engage the private sector

Uses multiple forms of technologyUses multiple forms of technology Puts agency “stovepipes” in the backroomPuts agency “stovepipes” in the backroom Reduces cost of governmentReduces cost of government Protects privacyProtects privacy Allows access for Allows access for allall Americans. Americans.

CLEAN AIR

SAFE STREETS

WHAT’S YOUR ISSUE?

GOOD EDUCATION

SAFE FOOD HEALTHY PEOPLE

SMART GROWTH

GOOD JOBS & BUSINESSES,

GOOD TRANSPORTATION

GOOD GOVERNMENT

America’s Interactive

Town Square

. . . we have an unparalleled opportunity to turn a flood of raw . . . we have an unparalleled opportunity to turn a flood of raw data into understandable information about our society and our data into understandable information about our society and our planet .planet .

If we are successful, it will have broad societal and commercial If we are successful, it will have broad societal and commercial benefits in areas such as education, decision-making for a benefits in areas such as education, decision-making for a sustainable future, land-use planning, agricultural, and crisis sustainable future, land-use planning, agricultural, and crisis management. management.

Vice President Al GoreVice President Al Gore

Why is “g-gov” important?Why is “g-gov” important?

Better informationBetter information Better decisionsBetter decisions Better operationsBetter operations Better customer serviceBetter customer service Greater accountabilityGreater accountability More trust in governmentMore trust in government

Better InformationBetter Information

Where Where is there a good nursing is there a good nursing home near me? home near me? – www.medicare.gov/nhcompare/Home.aspwww.medicare.gov/nhcompare/Home.asp

Is there a severe storm Is there a severe storm comingcoming? ? – http://weather.unisys.com/http://weather.unisys.com/– http://iwin.nws.noaa.gov/iwin/nationalwarnings.htmlhttp://iwin.nws.noaa.gov/iwin/nationalwarnings.html

Better Decisions:Better Decisions:Tillamook CountyTillamook County

1996 floods 1996 floods - - drowned 700+ cowsdrowned 700+ cows - more than $53 million in damages- more than $53 million in damages County worked with FEMA, Army County worked with FEMA, Army

Corps, HUD & ESRI to map the countyCorps, HUD & ESRI to map the county– planned flood mitigationplanned flood mitigation– elevated 55 homes, 14 businesseselevated 55 homes, 14 businesses

1999 floods: 96% reduction in losses1999 floods: 96% reduction in losses www.co.tillamook.or.uswww.co.tillamook.or.us

Better Operations Better Operations Reducing repetitive loss propertiesReducing repetitive loss properties Reducing 911 callsReducing 911 calls Routing emergency vehicles/delivery Routing emergency vehicles/delivery

truckstrucks– Sears saved $53 millionSears saved $53 million– Routing debris trucksRouting debris trucks

Polio eradication Polio eradication //www.paho.org/English/HVP/HVI/sme0627.pdf//www.paho.org/English/HVP/HVI/sme0627.pdf

Crime reductionCrime reduction

Better Customer ServicesBetter Customer Services Buying a flood mapBuying a flood map

– http://www.fema.gov/MSC/ordrinfo.htmhttp://www.fema.gov/MSC/ordrinfo.htm– S:\SAFER STRONGER FAMILIES\Public Safety\FEMA S:\SAFER STRONGER FAMILIES\Public Safety\FEMA

FloodMaps.htmFloodMaps.htm

Applying for child health insuranceApplying for child health insurance– http://www.insurekidsnow.gov/childhealth/states/states.asphttp://www.insurekidsnow.gov/childhealth/states/states.asp – http://www.boost4kids.gov/regions/index.cfmhttp://www.boost4kids.gov/regions/index.cfm

Tracking packagesTracking packages– //www.framed.usps.com/cttgate/welcome.htm//www.framed.usps.com/cttgate/welcome.htm

Service locatorService locator

Better Customer ServicesBetter Customer Services

Better AccountabilityBetter Accountability

FEMAFEMA: Tracking repetititve losses : Tracking repetititve losses – 5000 high risk properties mapped5000 high risk properties mapped

Census:Census: Tracking response rate Tracking response rate Baltimore:Baltimore: CitiStat CitiStat

– clear goalsclear goals– real time datareal time data– ““everyone in the room” everyone in the room”

E-gov & G-Gov E-gov & G-Gov

Think global, act localThink global, act local Think local, act global Think local, act global