FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City...
Transcript of FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City...
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FY 2011 – 2012
YEAR-TO-DATE
Service Request
Performance Reports
by
City Service Area
And Citywide Summary
August 2012
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TABLE OF CONTENTS
3 . . . . . YTD Chart of Service Request Counts by City Service Area
4 . . . . . YTD Citywide Service Level Performance Report
6 . . . . . YTD Service Level Performance Report the Central City Service Area
8 . . . . . YTD Service Level Performance Report the North Central City Service Area
10 . . . . YTD Service Level Performance Report the Northeast City Service Area
12 . . . . YTD Service Level Performance Report the Northwest City Service Area
14 . . . . YTD Service Level Performance Report the South Central City Service Area
16 . . . . YTD Service Level Performance Report the Southeast City Service Area
18 . . . . YTD Service Level Performance Report the Southwest City Service Area
20 . . . . YTD Service Level Performance Report where City Service Area is Unknown
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 2
CITY OF DALLAS, TX Report date – September 14, 2012
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City Service Area Report For YTD Through September 2012
Northwest (5)Central (1)North Central (6)Unknown
Southeast (3)Southwest (4)South Central (7)
Northeast (2)
Service Area SRs Created % of CityWide Total % of All SRs On Time
Central (1) 26,682 8.5% 93.0%
North Central (6) 24,432 7.8% 95.6%
Northeast (2) 42,117 13.4% 93.2%
Northwest (5) 35,545 11.3% 94.8%
South Central (7) 51,701 16.5% 92.7%
Southeast (3) 69,300 22.1% 92.9%
Southwest (4) 61,546 19.6% 92.5%
Unknown 2,312 0.7% 80.2%
Total 313,635 100.0% 93.2%
R-csr017-cmoS V1.0 Page: 1 Run Date: Oct/26/2012 10:55:03 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 3
CITY OF DALLAS, TX Report date – September 14, 2012
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Service Level Performance Report by City Service Area
CitywideTop 10 Services
SR Type Service Request Count
High Weeds - CCS 32,214
Litter - CCS 18,120
Garbage Roll Cart - SAN 17,202
Dead Animal Pick Up - SAN 15,413
Animal - Loose Aggressive - CCS 13,228
Obstruction Alley/Sidewalk/Street - CCS
9,368
Animal - Confined - CCS 9,197
Recycling ROLL CART NEW - SAN 8,390
Signs - Public Right of Way - CCS 8,342
Substandard Structure - CCS 8,305
6.6%6.0%
6.0%
5.9%
23.0%13.0%
12.3%
11.0%
9.5%6.7%
Service
High Weeds - CCSLitter - CCSGarbage Roll Cart - SANDead Animal Pick Up - SANAnimal - Loose Aggressive - CCSObstruction Alley/Sidewalk/Street - CCSAnimal - Confined - CCSRecycling ROLL CART NEW - SANSigns - Public Right of Way - CCSSubstandard Structure - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
313,635 310,892 290,141 93.3% 2,743 2,060 75.1% 93.2%
05,000
10,00015,00020,00025,00030,00035,000
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/26/2012 10:49:02 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 4
CITY OF DALLAS, TX Report date – September 14, 2012
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Service Level Performance Report by City Service Area
CitywideTop Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 32,214 77 0 0.0% 38 18.6 32,137 99.8% 28,306 88.1% 28,306 87.9%
Litter - CCS 18,120 40 0 0.0% 38 20.9 18,080 99.8% 15,280 84.5% 15,280 84.3%
Garbage Roll Cart - SAN 17,202 0 0 N/A 10 2.5 17,202 100.0% 17,150 99.7% 17,150 99.7%
Dead Animal Pick Up - SAN 15,413 0 0 N/A 1 0.4 15,413 100.0% 15,394 99.9% 15,394 99.9%
Animal - Loose Aggressive - CCS 13,228 0 0 N/A 3 1.1 13,228 100.0% 12,297 93.0% 12,297 93.0%
Obstruction Alley/Sidewalk/Street - CCS 9,368 54 11 20.4% 60 29.2 9,314 99.4% 8,428 90.5% 8,439 90.1%
Animal - Confined - CCS 9,197 0 0 N/A 3 1.2 9,197 100.0% 8,489 92.3% 8,489 92.3%
Recycling ROLL CART NEW - SAN 8,390 0 0 N/A 10 2.2 8,390 100.0% 8,382 99.9% 8,382 99.9%
Signs - Public Right of Way - CCS 8,342 3 0 0.0% 7 1.3 8,339 100.0% 8,023 96.2% 8,023 96.2%
Substandard Structure - CCS 8,305 1,595 1,550 97.2% 365 50.3 6,710 80.8% 6,702 99.9% 8,252 99.4%
Animal - Loose - CCS 8,194 0 0 N/A 40 25.2 8,194 100.0% 7,118 86.9% 7,118 86.9%
Bulky Trash Violations - CCS 7,247 0 0 N/A 14 6.8 7,247 100.0% 6,323 87.2% 6,323 87.2%
Garbage - Missed - SAN 6,673 0 0 N/A 3 0.9 6,673 100.0% 6,632 99.4% 6,632 99.4%
Animal - Sick/Injured - CCS 5,767 0 0 N/A 3 0.4 5,767 100.0% 5,679 98.5% 5,679 98.5%
Smoke Detector Request - DFD 5,368 0 0 N/A 30 5.2 5,368 100.0% 5,271 98.2% 5,271 98.2%
Graffiti Private Property - Residential/Commercial 4,952 33 16 48.5% 90 10.1 4,919 99.3% 4,803 97.6% 4,819 97.3%
24 Hour Parking/Parking Violations - DPD 4,691 0 0 N/A 10 4.5 4,691 100.0% 4,633 98.8% 4,633 98.8%
Illegal Dumping - CCS 4,605 3 0 0.0% 38 8.2 4,602 99.9% 4,334 94.2% 4,334 94.1%
Fire Inspection - DFD 4,540 10 7 70.0% 60 25.0 4,530 99.8% 4,416 97.5% 4,423 97.4%
Junk Motor Vehicle - CCS 4,223 184 173 94.0% 126 42.2 4,039 95.6% 3,811 94.4% 3,984 94.3%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/26/2012 10:49:02 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 5
CITY OF DALLAS, TX Report date – September 14, 2012
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Service Level Performance Report by City Service Area
Central (1)Top 10 Services
SR Type Service Request Count
High Weeds - CCS 1,773
Litter - CCS 1,270
Garbage Roll Cart - SAN 1,201
Dead Animal Pick Up - SAN 989
Obstruction Alley/Sidewalk/Street - CCS
668
Recycling ROLL CART NEW - SAN 638
Animal - Confined - CCS 625
Traffic Signal - Timing - STS 624
Traffic Signal - Flashing - STS 615
Graffiti Private Property - Residential/Commercial
612
6.9%6.9%6.8%
6.8%
19.7%
14.1%
13.3%
11.0%
7.4%7.1%
Service
High Weeds - CCSLitter - CCSGarbage Roll Cart - SANDead Animal Pick Up - SANObstruction Alley/Sidewalk/Street - CCSRecycling ROLL CART NEW - SANAnimal - Confined - CCSTraffic Signal - Timing - STSTraffic Signal - Flashing - STSGraffiti Private Property - Residential/Commercial
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
26,682 26,515 24,705 93.2% 167 114 68.3% 93.0%
0800
1,6002,4003,200
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:35:43 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 6
CITY OF DALLAS, TX Report date – September 14, 2012
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Service Level Performance Report by City Service Area
Central (1)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 1,773 0 0 N/A 38 19.6 1,773 100.0% 1,456 82.1% 1,456 82.1%
Litter - CCS 1,270 0 0 N/A 38 21.8 1,270 100.0% 1,008 79.4% 1,008 79.4%
Garbage Roll Cart - SAN 1,201 0 0 N/A 10 2.6 1,201 100.0% 1,195 99.5% 1,195 99.5%
Dead Animal Pick Up - SAN 989 0 0 N/A 1 0.3 989 100.0% 989 100.0% 989 100.0%
Obstruction Alley/Sidewalk/Street - CCS 668 2 1 50.0% 60 29.8 666 99.7% 581 87.2% 582 87.1%
Recycling ROLL CART NEW - SAN 638 0 0 N/A 10 2.2 638 100.0% 638 100.0% 638 100.0%
Animal - Confined - CCS 625 0 0 N/A 3 0.8 625 100.0% 591 94.6% 591 94.6%
Traffic Signal - Timing - STS 624 0 0 N/A 4 1.4 624 100.0% 617 98.9% 617 98.9%
Traffic Signal - Flashing - STS 615 0 0 N/A 4 1.3 615 100.0% 610 99.2% 610 99.2%
Graffiti Private Property - Residential/Commercial 612 3 1 33.3% 90 8.4 609 99.5% 595 97.7% 596 97.4%
24 Hour Parking/Parking Violations - DPD 571 0 0 N/A 10 4.5 571 100.0% 559 97.9% 559 97.9%
Animal - Loose Aggressive - CCS 526 0 0 N/A 3 0.8 526 100.0% 499 94.9% 499 94.9%
Traffic Signal - Bulb Out/NonConflict Hd Trn - STS 513 0 0 N/A 10 2.2 513 100.0% 513 100.0% 513 100.0%
Substandard Structure - CCS 507 76 75 98.7% 365 41.2 431 85.0% 431 100.0% 506 99.8%
Garbage - Missed - SAN 497 0 0 N/A 3 0.8 497 100.0% 496 99.8% 496 99.8%
Street Repair - Routine-STS 491 5 5 100.0% 90 16.7 486 99.0% 485 99.8% 490 99.8%
Fire Inspection - DFD 468 2 1 50.0% 60 32.9 466 99.6% 442 94.8% 443 94.7%
Signs - Public Right of Way - CCS 436 0 0 N/A 7 1.1 436 100.0% 414 95.0% 414 95.0%
Bulky Trash Violations - CCS 387 0 0 N/A 14 6.1 387 100.0% 347 89.7% 347 89.7%
Animal - Loose - CCS 385 0 0 N/A 40 24.8 385 100.0% 346 89.9% 346 89.9%
Animal - Sick/Injured - CCS 385 0 0 N/A 3 0.5 385 100.0% 379 98.4% 379 98.4%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:35:43 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 7
CITY OF DALLAS, TX Report date – September 14, 2012
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Service Level Performance Report by City Service Area
North Central (6)Top 10 Services
SR Type Service Request Count
Garbage Roll Cart - SAN 2,187
Garbage - Missed - SAN 1,029
Fire Inspection - DFD 1,016
Dead Animal Pick Up - SAN 977
Obstruction Alley/Sidewalk/Street - CCS
892
High Weeds - CCS 846
Animal - Confined - CCS 832
Recycling ROLL CART NEW - SAN 757
Signs - Public Right of Way - CCS 736
Bulky Trash Violations - CCS 620
7.7%7.4%
6.3%
22.1%
10.4%10.3%
9.9%
9.0%
8.6%8.4%
Service
Garbage Roll Cart - SANGarbage - Missed - SANFire Inspection - DFDDead Animal Pick Up - SANObstruction Alley/Sidewalk/Street - CCSHigh Weeds - CCSAnimal - Confined - CCSRecycling ROLL CART NEW - SANSigns - Public Right of Way - CCSBulky Trash Violations - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
24,432 24,339 23,288 95.7% 93 62 66.7% 95.6%
0800
1,6002,4003,200
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:47:47 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 8
CITY OF DALLAS, TX Report date – September 14, 2012
![Page 9: FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City Service Area 14 . . . . YTD Service Level Performance Report the South Central City](https://reader035.fdocuments.in/reader035/viewer/2022071412/61086103be67262aef44c17d/html5/thumbnails/9.jpg)
Service Level Performance Report by City Service Area
North Central (6)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
Garbage Roll Cart - SAN 2,187 0 0 N/A 10 2.6 2,187 100.0% 2,179 99.6% 2,179 99.6%
Garbage - Missed - SAN 1,029 0 0 N/A 3 0.7 1,029 100.0% 1,027 99.8% 1,027 99.8%
Fire Inspection - DFD 1,016 3 2 66.7% 60 15.7 1,013 99.7% 1,008 99.5% 1,010 99.4%
Dead Animal Pick Up - SAN 977 0 0 N/A 1 0.3 977 100.0% 977 100.0% 977 100.0%
Obstruction Alley/Sidewalk/Street - CCS 892 2 1 50.0% 60 25.4 890 99.8% 812 91.2% 813 91.1%
High Weeds - CCS 846 0 0 N/A 38 24.2 846 100.0% 668 79.0% 668 79.0%
Animal - Confined - CCS 832 0 0 N/A 3 1.0 832 100.0% 808 97.1% 808 97.1%
Recycling ROLL CART NEW - SAN 757 0 0 N/A 10 2.1 757 100.0% 755 99.7% 755 99.7%
Signs - Public Right of Way - CCS 736 0 0 N/A 7 1.6 736 100.0% 718 97.6% 718 97.6%
Bulky Trash Violations - CCS 620 0 0 N/A 14 8.2 620 100.0% 553 89.2% 553 89.2%
Recycling - Roll Cart - SAN 563 0 0 N/A 10 2.6 563 100.0% 562 99.8% 562 99.8%
Street Repair - Routine-STS 534 3 2 66.7% 90 12.3 531 99.4% 529 99.6% 531 99.4%
Mosquitoes - CCS 472 0 0 N/A 45 10.9 472 100.0% 468 99.2% 468 99.2%
Recyclable Collection Missed (Residential) - SAN 424 0 0 N/A 3 0.7 424 100.0% 424 100.0% 424 100.0%
Traffic Signal - Flashing - STS 407 0 0 N/A 4 1.3 407 100.0% 404 99.3% 404 99.3%
Litter - CCS 403 0 0 N/A 38 26.8 403 100.0% 320 79.4% 320 79.4%
Water Conservation Violation - CCS 391 0 0 N/A 7 8.2 391 100.0% 287 73.4% 287 73.4%
Animal - Sick/Injured - CCS 391 0 0 N/A 3 0.6 391 100.0% 387 99.0% 387 99.0%
Traffic Signal - Timing - STS 345 0 0 N/A 4 1.5 345 100.0% 342 99.1% 342 99.1%
Alley Repair - Routine-STS 341 8 8 100.0% 90 25.7 333 97.7% 332 99.7% 340 99.7%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:47:47 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 9
CITY OF DALLAS, TX Report date – September 14, 2012
![Page 10: FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City Service Area 14 . . . . YTD Service Level Performance Report the South Central City](https://reader035.fdocuments.in/reader035/viewer/2022071412/61086103be67262aef44c17d/html5/thumbnails/10.jpg)
Service Level Performance Report by City Service Area
Northeast (2)Top 10 Services
SR Type Service Request Count
Garbage Roll Cart - SAN 3,171
High Weeds - CCS 2,570
Dead Animal Pick Up - SAN 1,993
Animal - Confined - CCS 1,826
Bulky Trash Violations - CCS 1,402
Obstruction Alley/Sidewalk/Street - CCS
1,364
Recycling ROLL CART NEW - SAN 1,268
Garbage - Missed - SAN 1,167
Animal - Loose Aggressive - CCS 1,158
Litter - CCS 1,116
7.4%6.9%
6.8%
6.6%
18.6%
15.1%
11.7%
10.7%
8.2%8.0%
Service
Garbage Roll Cart - SANHigh Weeds - CCSDead Animal Pick Up - SANAnimal - Confined - CCSBulky Trash Violations - CCSObstruction Alley/Sidewalk/Street - CCSRecycling ROLL CART NEW - SANGarbage - Missed - SANAnimal - Loose Aggressive - CCSLitter - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
42,117 41,795 39,070 93.5% 322 193 59.9% 93.2%
01,0002,0003,0004,0005,000
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:36:43 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 10
CITY OF DALLAS, TX Report date – September 14, 2012
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Service Level Performance Report by City Service Area
Northeast (2)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
Garbage Roll Cart - SAN 3,171 0 0 N/A 10 2.5 3,171 100.0% 3,163 99.7% 3,163 99.7%
High Weeds - CCS 2,570 4 0 0.0% 38 21.3 2,566 99.8% 2,175 84.8% 2,175 84.6%
Dead Animal Pick Up - SAN 1,993 0 0 N/A 1 0.4 1,993 100.0% 1,990 99.8% 1,990 99.8%
Animal - Confined - CCS 1,826 0 0 N/A 3 0.9 1,826 100.0% 1,720 94.2% 1,720 94.2%
Bulky Trash Violations - CCS 1,402 0 0 N/A 14 6.0 1,402 100.0% 1,291 92.1% 1,291 92.1%
Obstruction Alley/Sidewalk/Street - CCS 1,364 11 2 18.2% 60 32.3 1,353 99.2% 1,185 87.6% 1,187 87.0%
Recycling ROLL CART NEW - SAN 1,268 0 0 N/A 10 2.2 1,268 100.0% 1,266 99.8% 1,266 99.8%
Garbage - Missed - SAN 1,167 0 0 N/A 3 0.9 1,167 100.0% 1,159 99.3% 1,159 99.3%
Animal - Loose Aggressive - CCS 1,158 0 0 N/A 3 1.0 1,158 100.0% 1,089 94.0% 1,089 94.0%
Litter - CCS 1,116 5 0 0.0% 38 28.2 1,111 99.6% 790 71.1% 790 70.8%
24 Hour Parking/Parking Violations - DPD 827 0 0 N/A 10 3.8 827 100.0% 823 99.5% 823 99.5%
Animal - Loose - CCS 793 0 0 N/A 40 24.7 793 100.0% 697 87.9% 697 87.9%
Substandard Structure - CCS 778 138 134 97.1% 365 60.0 640 82.3% 640 100.0% 774 99.5%
Substandard Structure Apts - CCS 776 30 30 100.0% 365 24.6 746 96.1% 746 100.0% 776 100.0%
Street Repair - Routine-STS 705 7 7 100.0% 90 14.8 698 99.0% 698 100.0% 705 100.0%
Recycling - Roll Cart - SAN 655 0 0 N/A 10 2.6 655 100.0% 653 99.7% 653 99.7%
Animal - Sick/Injured - CCS 647 0 0 N/A 3 0.3 647 100.0% 639 98.8% 639 98.8%
Recyclable Collection Missed (Residential) - SAN 645 0 0 N/A 3 0.9 645 100.0% 640 99.2% 640 99.2%
Junk Motor Vehicle - CCS 615 16 12 75.0% 126 41.0 599 97.4% 572 95.5% 584 95.0%
Water Conservation Violation - CCS 614 4 0 0.0% 7 6.0 610 99.3% 412 67.5% 412 67.1%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:36:43 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 11
CITY OF DALLAS, TX Report date – September 14, 2012
![Page 12: FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City Service Area 14 . . . . YTD Service Level Performance Report the South Central City](https://reader035.fdocuments.in/reader035/viewer/2022071412/61086103be67262aef44c17d/html5/thumbnails/12.jpg)
Service Level Performance Report by City Service Area
Northwest (5)Top 10 Services
SR Type Service Request Count
High Weeds - CCS 2,653
Obstruction Alley/Sidewalk/Street - CCS
1,660
Garbage Roll Cart - SAN 1,578
Signs - Public Right of Way - CCS 1,515
Litter - CCS 1,401
Fire Inspection - DFD 1,218
Dead Animal Pick Up - SAN 1,191
Garbage - Missed - SAN 949
Animal - Confined - CCS 877
Animal - Loose Aggressive - CCS 828
8.6%6.8%
6.3%
6.0%
19.1%
12.0%11.4%
10.9%
10.1%
8.8%
Service
High Weeds - CCSObstruction Alley/Sidewalk/Street - CCSGarbage Roll Cart - SANSigns - Public Right of Way - CCSLitter - CCSFire Inspection - DFDDead Animal Pick Up - SANGarbage - Missed - SANAnimal - Confined - CCSAnimal - Loose Aggressive - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
35,545 35,267 33,462 94.9% 278 222 79.9% 94.8%
01,0002,0003,0004,000
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:46:52 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 12
CITY OF DALLAS, TX Report date – September 14, 2012
![Page 13: FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City Service Area 14 . . . . YTD Service Level Performance Report the South Central City](https://reader035.fdocuments.in/reader035/viewer/2022071412/61086103be67262aef44c17d/html5/thumbnails/13.jpg)
Service Level Performance Report by City Service Area
Northwest (5)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 2,653 1 0 0.0% 38 19.8 2,652 100.0% 2,376 89.6% 2,376 89.6%
Obstruction Alley/Sidewalk/Street - CCS 1,660 8 2 25.0% 60 30.6 1,652 99.5% 1,443 87.3% 1,445 87.0%
Garbage Roll Cart - SAN 1,578 0 0 N/A 10 2.6 1,578 100.0% 1,572 99.6% 1,572 99.6%
Signs - Public Right of Way - CCS 1,515 0 0 N/A 7 0.8 1,515 100.0% 1,478 97.6% 1,478 97.6%
Litter - CCS 1,401 1 0 0.0% 38 23.6 1,400 99.9% 1,167 83.4% 1,167 83.3%
Fire Inspection - DFD 1,218 0 0 N/A 60 22.8 1,218 100.0% 1,206 99.0% 1,206 99.0%
Dead Animal Pick Up - SAN 1,191 0 0 N/A 1 0.3 1,191 100.0% 1,188 99.7% 1,188 99.7%
Garbage - Missed - SAN 949 0 0 N/A 3 0.9 949 100.0% 947 99.8% 947 99.8%
Animal - Confined - CCS 877 0 0 N/A 3 0.6 877 100.0% 857 97.7% 857 97.7%
Animal - Loose Aggressive - CCS 828 0 0 N/A 3 0.9 828 100.0% 802 96.9% 802 96.9%
Recycling ROLL CART NEW - SAN 818 0 0 N/A 10 2.1 818 100.0% 818 100.0% 818 100.0%
Bulky Trash Violations - CCS 779 0 0 N/A 14 5.9 779 100.0% 721 92.6% 721 92.6%
Street Repair - Routine-STS 687 7 7 100.0% 90 12.3 680 99.0% 680 100.0% 687 100.0%
Garage Sale - CCS 668 0 0 N/A 7 1.0 668 100.0% 648 97.0% 648 97.0%
24 Hour Parking/Parking Violations - DPD 649 0 0 N/A 10 5.0 649 100.0% 644 99.2% 644 99.2%
Illegal Land Use (Residential/Business) - CCS 623 18 6 33.3% 60 22.0 605 97.1% 535 88.4% 541 86.8%
Animal - Loose - CCS 623 0 0 N/A 40 23.5 623 100.0% 559 89.7% 559 89.7%
Graffiti Private Property - Residential/Commercial 608 3 1 33.3% 90 7.7 605 99.5% 599 99.0% 600 98.7%
Substandard Structure - CCS 525 137 136 99.3% 365 46.2 388 73.9% 388 100.0% 524 99.8%
Animal - Sick/Injured - CCS 501 0 0 N/A 3 0.3 501 100.0% 493 98.4% 493 98.4%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:46:52 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 13
CITY OF DALLAS, TX Report date – September 14, 2012
![Page 14: FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City Service Area 14 . . . . YTD Service Level Performance Report the South Central City](https://reader035.fdocuments.in/reader035/viewer/2022071412/61086103be67262aef44c17d/html5/thumbnails/14.jpg)
Service Level Performance Report by City Service Area
South Central (7)Top 10 Services
SR Type Service Request Count
High Weeds - CCS 8,731
Litter - CCS 3,950
Animal - Loose Aggressive - CCS
3,317
Dead Animal Pick Up - SAN 3,180
Garbage Roll Cart - SAN 2,520
Smoke Detector Request - DFD 2,134
Animal - Loose - CCS 1,856
Animal - Confined - CCS 1,512
Illegal Dumping - CCS 1,450
Recycling ROLL CART NEW - SAN
1,280
7.1% 6.2%5.1%
4.8%4.3%
29.2%13.2%
11.1%
10.6%
8.4%
Service
High Weeds - CCSLitter - CCSAnimal - Loose Aggressive - CCSDead Animal Pick Up - SANGarbage Roll Cart - SANSmoke Detector Request - DFDAnimal - Loose - CCSAnimal - Confined - CCSIllegal Dumping - CCSRecycling ROLL CART NEW - SAN
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
51,701 51,337 47,644 92.8% 364 292 80.2% 92.7%
01,0002,0003,0004,0005,0006,000
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:52:19 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 14
CITY OF DALLAS, TX Report date – September 14, 2012
![Page 15: FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City Service Area 14 . . . . YTD Service Level Performance Report the South Central City](https://reader035.fdocuments.in/reader035/viewer/2022071412/61086103be67262aef44c17d/html5/thumbnails/15.jpg)
Service Level Performance Report by City Service Area
South Central (7)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 8,731 0 0 N/A 38 18.2 8,731 100.0% 7,933 90.9% 7,933 90.9%
Litter - CCS 3,950 1 0 0.0% 38 19.6 3,949 100.0% 3,498 88.6% 3,498 88.6%
Animal - Loose Aggressive - CCS 3,317 0 0 N/A 3 1.3 3,317 100.0% 2,970 89.5% 2,970 89.5%
Dead Animal Pick Up - SAN 3,180 0 0 N/A 1 0.4 3,180 100.0% 3,177 99.9% 3,177 99.9%
Garbage Roll Cart - SAN 2,520 0 0 N/A 10 2.5 2,520 100.0% 2,517 99.9% 2,517 99.9%
Smoke Detector Request - DFD 2,134 0 0 N/A 30 5.1 2,134 100.0% 2,104 98.6% 2,104 98.6%
Animal - Loose - CCS 1,856 0 0 N/A 40 26.0 1,856 100.0% 1,582 85.2% 1,582 85.2%
Animal - Confined - CCS 1,512 0 0 N/A 3 1.7 1,512 100.0% 1,290 85.3% 1,290 85.3%
Illegal Dumping - CCS 1,450 0 0 N/A 38 10.9 1,450 100.0% 1,359 93.7% 1,359 93.7%
Recycling ROLL CART NEW - SAN 1,280 0 0 N/A 10 2.4 1,280 100.0% 1,279 99.9% 1,279 99.9%
Bulky Trash Violations - CCS 1,271 0 0 N/A 14 11.3 1,271 100.0% 896 70.5% 896 70.5%
Animal - Sick/Injured - CCS 1,234 0 0 N/A 3 0.4 1,234 100.0% 1,215 98.5% 1,215 98.5%
Obstruction Alley/Sidewalk/Street - CCS 1,158 11 3 27.3% 60 29.8 1,147 99.1% 1,091 95.1% 1,094 94.5%
Garbage - Missed - SAN 1,049 0 0 N/A 3 1.2 1,049 100.0% 1,036 98.8% 1,036 98.8%
Parking - Unapproved Surface - CCS 783 0 0 N/A 10 4.0 783 100.0% 700 89.4% 700 89.4%
Junk Motor Vehicle - CCS 777 53 52 98.1% 126 47.7 724 93.2% 671 92.7% 723 93.1%
Substandard Structure - CCS 771 213 207 97.2% 365 54.0 558 72.4% 557 99.8% 764 99.1%
Open and Vacant Structure - CCS 699 0 0 N/A 30 13.7 699 100.0% 638 91.3% 638 91.3%
Animal - Cruelty - CCS 583 0 0 N/A 30 2.2 583 100.0% 582 99.8% 582 99.8%
24 Hour Parking/Parking Violations - DPD 537 0 0 N/A 10 4.6 537 100.0% 532 99.1% 532 99.1%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:52:20 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 15
CITY OF DALLAS, TX Report date – September 14, 2012
![Page 16: FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City Service Area 14 . . . . YTD Service Level Performance Report the South Central City](https://reader035.fdocuments.in/reader035/viewer/2022071412/61086103be67262aef44c17d/html5/thumbnails/16.jpg)
Service Level Performance Report by City Service Area
Southeast (3)Top 10 Services
SR Type Service Request Count
High Weeds - CCS 9,464
Litter - CCS 6,380
Animal - Loose Aggressive - CCS
4,048
Substandard Structure - CCS 3,954
Dead Animal Pick Up - SAN 3,497
Garbage Roll Cart - SAN 3,304
Signs - Public Right of Way - CCS
2,586
Animal - Loose - CCS 2,248
Animal - Confined - CCS 2,139
Recycling ROLL CART NEW - SAN
1,865
6.5%5.7%
5.4%4.7%
24.0%16.2%
10.3%
10.0%
8.9%8.4%
Service
High Weeds - CCSLitter - CCSAnimal - Loose Aggressive - CCSSubstandard Structure - CCSDead Animal Pick Up - SANGarbage Roll Cart - SANSigns - Public Right of Way - CCSAnimal - Loose - CCSAnimal - Confined - CCSRecycling ROLL CART NEW - SAN
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
69,300 68,458 63,645 93.0% 842 745 88.5% 92.9%
02,0004,0006,0008,000
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:41:14 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 16
CITY OF DALLAS, TX Report date – September 14, 2012
![Page 17: FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City Service Area 14 . . . . YTD Service Level Performance Report the South Central City](https://reader035.fdocuments.in/reader035/viewer/2022071412/61086103be67262aef44c17d/html5/thumbnails/17.jpg)
Service Level Performance Report by City Service Area
Southeast (3)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 9,464 2 0 0.0% 38 15.3 9,462 100.0% 8,586 90.7% 8,586 90.7%
Litter - CCS 6,380 5 0 0.0% 38 16.9 6,375 99.9% 5,693 89.3% 5,693 89.2%
Animal - Loose Aggressive - CCS 4,048 0 0 N/A 3 0.9 4,048 100.0% 3,853 95.2% 3,853 95.2%
Substandard Structure - CCS 3,954 661 633 95.8% 365 42.9 3,293 83.3% 3,289 99.9% 3,922 99.2%
Dead Animal Pick Up - SAN 3,497 0 0 N/A 1 0.3 3,497 100.0% 3,491 99.8% 3,491 99.8%
Garbage Roll Cart - SAN 3,304 0 0 N/A 10 2.5 3,304 100.0% 3,292 99.6% 3,292 99.6%
Signs - Public Right of Way - CCS 2,586 0 0 N/A 7 1.3 2,586 100.0% 2,508 97.0% 2,508 97.0%
Animal - Loose - CCS 2,248 0 0 N/A 40 25.1 2,248 100.0% 1,934 86.0% 1,934 86.0%
Animal - Confined - CCS 2,139 0 0 N/A 3 1.2 2,139 100.0% 1,963 91.8% 1,963 91.8%
Recycling ROLL CART NEW - SAN 1,865 0 0 N/A 10 2.2 1,865 100.0% 1,864 99.9% 1,864 99.9%
Animal - Sick/Injured - CCS 1,469 0 0 N/A 3 0.5 1,469 100.0% 1,441 98.1% 1,441 98.1%
Bulky Trash Violations - CCS 1,271 0 0 N/A 14 7.1 1,271 100.0% 1,073 84.4% 1,073 84.4%
Parking - Unapproved Surface - CCS 1,220 0 0 N/A 10 3.9 1,220 100.0% 1,089 89.3% 1,089 89.3%
Garbage - Missed - SAN 1,203 0 0 N/A 3 0.8 1,203 100.0% 1,191 99.0% 1,191 99.0%
Smoke Detector Request - DFD 1,176 0 0 N/A 30 5.1 1,176 100.0% 1,155 98.2% 1,155 98.2%
Junk Motor Vehicle - CCS 1,158 45 42 93.3% 126 42.7 1,113 96.1% 1,045 93.9% 1,087 93.9%
Illegal Outside Storage - CCS 1,105 0 0 N/A 38 24.0 1,105 100.0% 900 81.4% 900 81.4%
Obstruction Alley/Sidewalk/Street - CCS 1,024 3 1 33.3% 60 25.4 1,021 99.7% 942 92.3% 943 92.1%
Open and Vacant Structure - CCS 826 0 0 N/A 30 12.0 826 100.0% 719 87.0% 719 87.0%
No Building Permit - CCS 731 24 5 20.8% 60 31.4 707 96.7% 559 79.1% 564 77.2%
24 Hour Parking/Parking Violations - DPD 731 0 0 N/A 10 5.2 731 100.0% 713 97.5% 713 97.5%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:41:14 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 17
CITY OF DALLAS, TX Report date – September 14, 2012
![Page 18: FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City Service Area 14 . . . . YTD Service Level Performance Report the South Central City](https://reader035.fdocuments.in/reader035/viewer/2022071412/61086103be67262aef44c17d/html5/thumbnails/18.jpg)
Service Level Performance Report by City Service Area
Southwest (4)Top 10 Services
SR Type Service Request Count
High Weeds - CCS 5,710
Dead Animal Pick Up - SAN 3,531
Litter - CCS 3,395
Garbage Roll Cart - SAN 3,136
Animal - Loose Aggressive - CCS 3,076
Obstruction Alley/Sidewalk/Street - CCS
2,542
Signs - Public Right of Way - CCS 2,464
Graffiti Private Property - Residential/Commercial
1,995
Animal - Loose - CCS 1,953
Recycling ROLL CART NEW - SAN 1,693
8.4%6.8%
6.6%5.7%
19.4%
12.0%11.5%
10.6%
10.4%
8.6%
Service
High Weeds - CCSDead Animal Pick Up - SANLitter - CCSGarbage Roll Cart - SANAnimal - Loose Aggressive - CCSObstruction Alley/Sidewalk/Street - CCSSigns - Public Right of Way - CCSGraffiti Private Property - Residential/CommercialAnimal - Loose - CCSRecycling ROLL CART NEW - SAN
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
61,546 61,034 56,489 92.6% 512 418 81.6% 92.5%
01,0002,0003,0004,0005,0006,0007,000
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:42:16 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 18
CITY OF DALLAS, TX Report date – September 14, 2012
![Page 19: FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City Service Area 14 . . . . YTD Service Level Performance Report the South Central City](https://reader035.fdocuments.in/reader035/viewer/2022071412/61086103be67262aef44c17d/html5/thumbnails/19.jpg)
Service Level Performance Report by City Service Area
Southwest (4)Top Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 5,710 3 0 0.0% 38 20.9 5,707 99.9% 4,805 84.2% 4,805 84.2%
Dead Animal Pick Up - SAN 3,531 0 0 N/A 1 0.3 3,531 100.0% 3,527 99.9% 3,527 99.9%
Litter - CCS 3,395 1 0 0.0% 38 24.5 3,394 100.0% 2,686 79.1% 2,686 79.1%
Garbage Roll Cart - SAN 3,136 0 0 N/A 10 2.5 3,136 100.0% 3,127 99.7% 3,127 99.7%
Animal - Loose Aggressive - CCS 3,076 0 0 N/A 3 1.2 3,076 100.0% 2,815 91.5% 2,815 91.5%
Obstruction Alley/Sidewalk/Street - CCS 2,542 8 1 12.5% 60 29.0 2,534 99.7% 2,329 91.9% 2,330 91.7%
Signs - Public Right of Way - CCS 2,464 0 0 N/A 7 1.1 2,464 100.0% 2,352 95.5% 2,352 95.5%
Graffiti Private Property - Residential/Commercial 1,995 12 7 58.3% 90 10.1 1,983 99.4% 1,942 97.9% 1,949 97.7%
Animal - Loose - CCS 1,953 0 0 N/A 40 25.3 1,953 100.0% 1,708 87.5% 1,708 87.5%
Recycling ROLL CART NEW - SAN 1,693 0 0 N/A 10 2.1 1,693 100.0% 1,691 99.9% 1,691 99.9%
Illegal Dumping - CCS 1,611 0 0 N/A 38 3.6 1,611 100.0% 1,570 97.5% 1,570 97.5%
Bulky Trash Violations - CCS 1,508 0 0 N/A 14 3.3 1,508 100.0% 1,438 95.4% 1,438 95.4%
Substandard Structure - CCS 1,458 323 320 99.1% 365 72.0 1,135 77.8% 1,132 99.7% 1,452 99.6%
Animal - Confined - CCS 1,372 0 0 N/A 3 1.4 1,372 100.0% 1,248 91.0% 1,248 91.0%
Illegal Outside Storage - CCS 1,291 0 0 N/A 38 26.0 1,291 100.0% 1,037 80.3% 1,037 80.3%
Smoke Detector Request - DFD 1,258 0 0 N/A 30 4.7 1,258 100.0% 1,233 98.0% 1,233 98.0%
Animal - Sick/Injured - CCS 1,128 0 0 N/A 3 0.4 1,128 100.0% 1,113 98.7% 1,113 98.7%
24 Hour Parking/Parking Violations - DPD 1,024 0 0 N/A 10 3.8 1,024 100.0% 1,024 100.0% 1,024 100.0%
Junk Motor Vehicle - CCS 884 33 31 93.9% 126 40.5 851 96.3% 812 95.4% 843 95.4%
Signs - Other - CCS 825 0 0 N/A 21 5.0 825 100.0% 764 92.6% 764 92.6%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:42:16 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 19
CITY OF DALLAS, TX Report date – September 14, 2012
![Page 20: FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City Service Area 14 . . . . YTD Service Level Performance Report the South Central City](https://reader035.fdocuments.in/reader035/viewer/2022071412/61086103be67262aef44c17d/html5/thumbnails/20.jpg)
Service Level Performance Report by City Service Area
UnknownTop 10 Services
SR Type Service Request Count
High Weeds - CCS 467
Signs - Public Right of Way - CCS 271
Litter - CCS 205
Garbage Roll Cart - SAN 105
Recycling ROLL CART NEW - SAN 71
Animal - Loose - CCS 65
Obstruction Alley/Sidewalk/Street - CCS
60
Dead Animal Pick Up - SAN 55
311 Call Center Complaint 51
24 Hour Parking/Parking Violations - DPD
39
Parking - Unapproved Surface - CCS
39
5.0%4.6%4.2%
3.9%3.6%2.7%2.7%
32.7%
19.0%
14.4%
7.4%
Service
High Weeds - CCSSigns - Public Right of Way - CCSLitter - CCSGarbage Roll Cart - SANRecycling ROLL CART NEW - SANAnimal - Loose - CCSObstruction Alley/Sidewalk/Street - CCSDead Animal Pick Up - SAN311 Call Center Complaint24 Hour Parking/Parking Violations - DPDParking - Unapproved Surface - CCS
Summary - All Services Requested
SR Count
Total Closed
Total Closed On Time
% Closed on Time
Total Open
Total Open On Time
% Open on Time
Total On Time %
2,312 2,147 1,838 85.6% 165 16 9.7% 80.2%
04080
120160200240280
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
SR C
ount
Monthly Trend of Services Requested
020406080
100
2011/10
2011/11
2011/12
2012/1
2012/2
2012/3
2012/4
2012/5
2012/6
2012/7
2012/8
Month
% O
n Ti
me
Monthly Trend of % SRs Closed OnTime
R-csr015-cmoS V1.0 Page: 1 Run Date: Oct/25/2012 10:52:51 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 20
CITY OF DALLAS, TX Report date – September 14, 2012
![Page 21: FY 2011 – 2012 Documents/311...12 . . . . YTD Service Level Performance Report the Northwest City Service Area 14 . . . . YTD Service Level Performance Report the South Central City](https://reader035.fdocuments.in/reader035/viewer/2022071412/61086103be67262aef44c17d/html5/thumbnails/21.jpg)
Service Level Performance Report by City Service Area
UnknownTop Performers by SR Volume Created During the Reporting Period
Top Services Requested SRs Created
Open SRs
Open, On
Time
% Open,
On Time
SLA Goal
Avg Days
to Close
Total Closed
% of SRs
Closed
Total Closed
On Time
% Closed
On Time
All SRs On
Time
% of All
SRs On
Time
High Weeds - CCS 467 67 0 0.0% 38 28.8 400 85.7% 307 76.8% 307 65.7%
Signs - Public Right of Way - CCS 271 3 0 0.0% 7 2.7 268 98.9% 253 94.4% 253 93.4%
Litter - CCS 205 27 0 0.0% 38 32.9 178 86.8% 118 66.3% 118 57.6%
Garbage Roll Cart - SAN 105 0 0 N/A 10 2.6 105 100.0% 105 100.0% 105 100.0%
Recycling ROLL CART NEW - SAN 71 0 0 N/A 10 2.3 71 100.0% 71 100.0% 71 100.0%
Animal - Loose - CCS 65 0 0 N/A 40 27.7 65 100.0% 52 80.0% 52 80.0%
Obstruction Alley/Sidewalk/Street - CCS 60 9 0 0.0% 60 38.1 51 85.0% 45 88.2% 45 75.0%
Dead Animal Pick Up - SAN 55 0 0 N/A 1 0.1 55 100.0% 55 100.0% 55 100.0%
311 Call Center Complaint 51 0 0 N/A 10 3.4 51 100.0% 49 96.1% 49 96.1%
Parking - Unapproved Surface - CCS 39 0 0 N/A 10 5.8 39 100.0% 31 79.5% 31 79.5%
24 Hour Parking/Parking Violations - DPD 39 0 0 N/A 10 6.8 39 100.0% 35 89.7% 35 89.7%
Restaurant/Food Complaint - CCS 32 1 0 0.0% 45 15.3 31 96.9% 29 93.5% 29 90.6%
Signs - Public Right of Way Apts - CCS 31 0 0 N/A 7 0.0 31 100.0% 31 100.0% 31 100.0%
Substandard Structure - CCS 26 12 12 100.0% 365 84.2 14 53.8% 14 100.0% 26 100.0%
Garbage - Missed - SAN 26 0 0 N/A 3 1.0 26 100.0% 24 92.3% 24 92.3%
Chronic Traffic Violations - DPD 24 0 0 N/A 14 8.1 24 100.0% 24 100.0% 24 100.0%
Recycling - Roll Cart - SAN 24 0 0 N/A 10 2.7 24 100.0% 24 100.0% 24 100.0%
Brush/Bulk Items - Missed - SAN 23 0 0 N/A 10 2.0 23 100.0% 23 100.0% 23 100.0%
Pot hole Repair Routine - STS 22 0 0 N/A 7 3.1 22 100.0% 20 90.9% 20 90.9%
LBJ Signs / Markings / Street Lights 21 0 0 N/A 0 0.1 21 100.0% 20 95.2% 20 95.2%
R-csr015-cmoS V1.0 Page: 2 Run Date: Oct/25/2012 10:52:51 AM
NOTE: Values represent status as of the run date and time.
311 Year-to-Date SLA Report by City Service Area – August 2012 Page 21
CITY OF DALLAS, TX Report date – September 14, 2012