The distributed gesamptkunstwerk: Sound, worlding, and new media
Future Worlding for Service Design
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Transcript of Future Worlding for Service Design
Future Worlding for Service DesignSandjar Kozubaev & Chris Livaudais
Hello and welcome. This is an activity-based workshop. Each table will work as a team. No more than 6 participants per table.
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
A customer experience strategy and design firm helping our clients understand and improve how customers experience their brand.
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
DesignStrategy Solution Management
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
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Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
No control Control
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
No control Control
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Future Worlding for Service Design© 2014 InReality | All Rights Reserved Image Source: flickr.com/malicy
Knowing vs. FeelingTechnology vs. Society Future we want vs. Future we inherited
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
- Richard Slaughter,The Forsight Principle
“The ability to create and maintain a high-quality, coherent and functional forward view and to use the insights arising in useful ways.”
Image Source: flickr.com/inoxkrow
Future Worlding for Service Design© 2014 InReality | All Rights Reserved Image Source: flickr.com/statefarm
How often do you hear this?
CHANGE is the ‘new normal’
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
“Despite national security strategies that claim “we are entering
an age of uncertainty,” it is not the case that observable new
risks have come into being; what has occurred is that society
has come to understand itself and its problems in terms of risk
management.
What matters is not so much a question of whether or how
the world is more dangerous, more uncertain, or less safe but
how specific representations of risk, uncertainty, danger, and
security are distinctively writing the contours of that world.”
- Louise AmmoreThe Politics of Possibility: Risk and Security Beyond Probability
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Present
Time
Possible Futures
Potential Futures
Probable Futures
Preferable Futures
Credit: Candy S, Dunne A
Future Worlding for Service Design© 2014 InReality | All Rights Reserved Image Source: flickr.com/kaspersky
Growth
Future Worlding for Service Design© 2014 InReality | All Rights Reserved Image Source: flickr.com/kaspersky flickr.com/dbmerino
CollapseGrowth
Future Worlding for Service Design© 2014 InReality | All Rights Reserved Image Source: flickr.com/kaspersky flickr.com/dbmerino flickr.com/scolirk
CollapseGrowth Discipline
Future Worlding for Service Design© 2014 InReality | All Rights Reserved Image Source: flickr.com/kaspersky flickr.com/dbmerino flickr.com/scolirk flickr.com/sudhi_yhoo
CollapseGrowth Discipline Transformation
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Fictional
Speculative
Rigorous
Alternative
Iterative
Experiential
Dramatic
Image Source: flickr.com/jazzlawyer
Futures Attributes
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Fictional
Speculative
Rigorous
Alternative
Iterative
Experiential
Dramatic
Image Source: flickr.com/jazzlawyer
Futures Attributes
World
Social Order
Interaction
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Some examples...
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
A Superstitious Fund
Image Source: asuperstitiousfund.com
A Superstitious Fund
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Genetrak
Future Worlding for Service Design© 2014 InReality | All Rights Reserved Image Source: unitedmicrokingdoms.org
Digicars & Digiland
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
- Marcel Proust
“The real voyage of discovery consists not in seeking new landscapes but in having new eyes.”
Image Source: flickr.com/Notarim
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
This is Hawaii, Today
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Blue HawaiiSilver Hawaii Orange Hawaii Maroon Hawaii
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Silver Hawaii
In the aftermath of a worldwide currency and oil crisis, Hawaii suddenly fell back, on its own resources.
Original Source Material: Candy S., Dator J., Dunagan J., Four Futures of Hawaii 2050, available at www.hawaii2050.org
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Blue Hawaii
The character and definition of what is “human” has changed profoundly, and would be almost unrecognizable to early humans. In the world of non-human intelligence, “Hawaii” as a place and culture really has little significance any more.
Original Source Material: Candy S., Dator J., Dunagan J., Four Futures of Hawaii 2050, available at www.hawaii2050.org
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Hawaii is an economic success story, but with some problems and concerns. Tourism continues as the main economic driver in Hawaii, though there are different types.
Orange Hawaii
Original Source Material: Candy S., Dator J., Dunagan J., Four Futures of Hawaii 2050, available at www.hawaii2050.org
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Maroon Hawaii
After the end of cheap energy sources, most of the world has returned to patterns of local self-sufficiency. Life on the Hawaii islands is a mixture of traditional ways and advanced design.
Original Source Material: Candy S., Dator J., Dunagan J., Four Futures of Hawaii 2050, available at www.hawaii2050.org
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
ServicePre-Service Post-Service
?
Future Worlding for Service Design© 2014 InReality | All Rights Reserved Image Source: flickr.com/Notarim
Create a service in your new world
Tour guide service
Renting S.C.U.B.A. gear
Acquiring gov’t ID card
Food delivery
Refueling a vehicle
Acquiring groceries
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Present Journey Map
Present your service + Quick feedback
Select one presenter
Introduce your Hawaii
Introduce your service
2 minutes to present
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Let’s add some color...
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Identify your actors
Image Source: flickr.com/shavar
Weather report
Traffic report
Crime scene
Local sports team
Local elections
Enact your service in a news report
Voice over
News anchor
“On the scene” Reporter/Weatherman
Character(s) - 2 maxium
2 minutes to present
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
The futures landscape
The most hidden assumptions
World - Social Order - InteractionWorld - Social Order - Service
Artifacts, artifacts, artifacts
The story
Image Source: flickr.com/vox
Future Worlding for Service Design© 2014 InReality | All Rights Reserved
Future Worlding for Service DesignSandjar Kozubaev & Chris Livaudais
Thank you InReality @IRpost Sandjar @Sandjar