Future voice experience 2024

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2024? What will using voice be like in… The Future Voice Experience Martin Geddes

Transcript of Future voice experience 2024

Page 1: Future voice experience 2024

2024?

What will using voice be like in…

The Future Voice Experience

Martin Geddes

Page 2: Future voice experience 2024

Voice is available every ‘wear’

2014 Tied – ‘mobile phone’

Users get only one service (telephony), generally tied to only one device

2024

Ambient – ‘mobile service’ Microphones, speakers and proximity sensors will

be embedded into our environment (car, living space, work space, wearable items)

These sensors will support both multiple communications and assistance services,

and many control devices at once

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Voice is private and secure

2014 Security is an afterthought

Multiple vulnerabilities at the transport level (spoofing, eavesdropping, phishing)

Reactive and clumsy application experience: one-time authentication and all-or-nothing authorisation

2024

Security is integrated Voice data in transit and storage is private and protected by default

Proactive and simple application experience: continuous user authentication just through

act of speaking with voice biometrics.

Layered device and user security model.

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Voice adopts a human-centred UI

UI Maximalism Adding functions proliferates

menus and buttons.

Machine-centric interaction: complex to manage advanced features

UI Minimalism Provides only the capabilities

that are relevant in the moment

Smartphone interaction enables richer features: touch, swipe, wave, point, rotate, shake… & talk

2014 2024

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Voice becomes embedded into applications

Separate application ‘Dialler’ application on phone

replicates 1970s touchtone phone

Address book replicates 1980s Filofax

Contextual service Contact management is woven into multiple

business collaboration and personal social apps

No ‘dialler’, and the address book fades away

2014 2024

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Voice is a personalised experience

One-size-fits-all Any kind of call signalling,

routing or value-added feature you like (as long as it’s 1990s GSM telephony)

Tailored service Users personalize communications

services via a ‘feature store’ just like they personalise devices via an ‘app store’.

(e.g. Salesforce add-in to forward unanswered calls from clients to personal mobile to a group).

2014 2024

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Voice progresses beyond the ‘call’

2014 Static Rendezvous

Calendar-based conference calls: fixed timing, fixed length, fixed attendees…

…OR Interruptive calls driven by a single party

2024

Dynamic Rendezvous Dynamic timing of interactions with variable

length and variable attendees

Users issue ‘requests for conversations’, rather than make ‘calls’

‘Voice hangouts’ that act like ‘virtual water coolers’ (tagged with subjects)

Fluid shifting between text & voice media

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Augmented memory & total recall

Ephemeral & forgets everything Both voice and all related

digital gestures/interactions (e.g. notes) are lost

Separate and low-value call log

Recordable & can remember everything Voice is recordable (if not always recorded),

all related digital actions can be captured

Integrated and high-value, searchable activity stream

2014 2024

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Your attention is protected

Anyone can call me anytime ‘Call’ as a summons:

only an inbound number (‘poor caller ID’)

Not able to select social groupings and filters

No reputational system to discourage low-value calls and punish nuisance callers

Filtered and managed ‘Call’ as an offer: comes with a reason & context

(‘rich caller ID’, almost like a movie trailer)

Easily able to group, manage and filter by social context

Strong reputational feedback for misuse and abuse

2014 2024

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Your intelligent voice assistant

Voice control Intermittent disjoined and reactive assistant experience

that is outside the call:

“Call Jane on mobile”

“Siri, what’s my next appointment?”

Intelligent voice partner Automated and always-listening

assistant during the call:

“Hold on a minute Bob, she’s not available then.”

Proactively suggests relevant content (visually or spoken)

2014 2024

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Voice is accessible to all

Low accessibility Standard definition mono, no custom processing

No automated subtitling

No integration with hearing aids

Weak translation & transcription capability

No transcripts

High accessibility High-definition and customised acoustic profiles to

both the individual and location

Automated real-time subtitles

Cloud digital hearing aid integration

Real-time translation is normal

Every call can have a transcript

2014 2024

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Voice is fit-for-business

Few commerce features Toll-free numbers, IVRs

Clumsy customer identification

Painful dictated exchange of transactional data

Ready for commerce Natural language and

multi-modal customer service

Identity services are integrated

Visual entry & confirmation of transactions (money, personal data) with receipt

2014 2024

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Join us at www.hypervoice.org

[email protected]

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