Future of Public Sector / Tapscott

Government 2.0: Transforming Government for 21st Century

Don Tapscott, Chairman, nGenera Insight

November 27, 2008

SITRA, Helsinki, Finland

The Obama Phenomenon

2 | © 2008 nGenera. All Rights Reserved.

Government 2.0: Wikinomics, Government & Democracy

Our member community:

U.S. Office of Management and Budget

U.S. CIO Council

Treasury Board Secretariat, Canada

SITRA, Finnish Innovation Agency

Ontario Ministry of Government Services

Our Partners:

World Economic Forum

JFK School of Government, Harvard

National Academy of Public Administration

Lisbon Council

National University of Singapore Ontario Ministry of Government Services

Ontario Cabinet Communications

Office of the Premier, British Columbia

United Kingdom Cabinet Office

Government of Portugal

The City of Toronto


Ontario Information Privacy Commissioner

University of Ottawa

Brookings Institute

Centre for European Public Administration

Four Drivers of Change

The Net GenerationWeb 2.0

The Social Revolution

The Economic Revolution


Web 2.0: Broadband, Mobile, Pervasive

LEGACY 2.0


Demographic Change


Finland’s Demographic Transition


A Social Revolution


vs.

Myspace.com beat MTV.com

The Power of Collaborative Communities


An Economic Revolution

Self-Organization

Mass Mass

CollaborationCollaboration

ValueCreation

Critical ResourcesPhysicalFinancial

Knowledge

TraditionalHierarchy

Industrial Age Industrial Age

CorporationCorporation

Business Business

WebsWebs


Age of Age of

The Age of Participation

Age of Age of

ParticipationParticipation


Information seeking WebMD

Blogs and discussion

groups

Doctissimo

Q&A websites Yahoo! Answers,

Answerbag, Wondir,

Windows Live QnA

Wikis Wikihow, Wikipedia

Knowledge

Health Care 2.0: Knowledge and Community

Wikis Wikihow, Wikipedia

Medicine,

CancerWiki, FluWiki

Swarm intelligence Sermo,

OrganizedWisdom,

MDJunction,

RateMDs

Support communities CaringBridge,

TheStatus, Carepages,

DailyStrength

Community


Education 2.0: Knowledge and Community

Knowledge

Community


Environment 2.0: Knowledge and Community

Knowledge

Community


Government 2.0 Changes Everything

EducationEducation

IntelligenceIntelligence

DemocracyDemocracy

LeadershipLeadership

Citizen engagementCitizen engagement

Social servicesSocial services

CommunicationsCommunications

CampaigningCampaigningGlobal InstitutionsGlobal Institutions

Economic DevelopmentEconomic Development

AccountabilityAccountability

Health CareHealth Care

Climate changeClimate change RegulationRegulation

PolicyPolicy--makingmaking

DemocracyDemocracy

Social servicesSocial services

ScienceScienceInnovationInnovation

TechnologyTechnology

DecisionDecision--makingmaking

MediaMedia

KnowledgeKnowledge

JusticeJustice

ManagementManagement

VotingVoting


Services Talent

Government 2.0 Research

Policy


Industrial-Age Government e-Government

• Paper

• Silos

• Multi-level

• Digitized

• Single window

• Integrated

Service Transformation:The First Decade of e-Government .

• Multi-level

• Few channels

• Passive

• Mass

• Integrated

• “Any” channel

• Engaged

• Customized


BlogBlogIdeas & CommentsIdeas & Comments

Personal AttractorPersonal Attractor

WikiWikiShared DocumentsShared Documents

Status/Policies/etc.Status/Policies/etc.

Shared BookmarksShared BookmarksCoCo--developed resourcedeveloped resource

Research/Look upResearch/Look up

Service Transformation: Next Generation Collaborative Work Systems

ForumForumQuestion & AnswerQuestion & Answer

Discussion PointDiscussion Point

Feed ReaderFeed ReaderUpdates in one placeUpdates in one place

Quick scanQuick scan

Social NetworkingSocial NetworkingSearch & Find PeopleSearch & Find People

Bonds over distanceBonds over distance

Search, RSS Feeds and Tags Act as Linking Mechanism


Service Transformation: Building collaboration into your organizational DNA


An eBay for innovation

• How do you create a vibrant marketplace where

you leverage other people's talents, ideas and

assets quickly and move on?

• P&G’s Larry Huston: “Alliances and joint ventures

don't open up the spirit of capitalism within the

company. They're vestiges of the central planning

Service Transformation: Acquiring External Ideas & Innovation

company. They're vestiges of the central planning

approach when instead you need free market

mechanisms.”


Service Transformation: Leveraging the Minds Beyond the Organization


Services Talent

Next Generation Government

Policy


Talent - Which Best Describes your Ideal Employer?

40%

50%

60%

70%

80%

90%


0%

10%

20%

30%

US

Canada

UK

Germany

France

Spain

Mex

ico

Brazil

Russia

China

Japan

India

For-profit company Government Non-profit organization

Talent - 52 Jobs in 52 Weeks


Talent - Series ‘A’ Financing for a 6th Grade Entrepreneur


Old Model of EmployeeManagement

Talent Relationship Management

Evolve

RecruitTrain

Initiate

Net Gen Model to Create Relationship Capital


Collaborate

Engage

� Employer led and controlled � Relationship oriented

� 2-way efforts required

TrainSupervise

Retain

BlogBlogIdeas & CommentsIdeas & Comments

Personal AttractorPersonal Attractor

WikiWikiShared DocumentsShared Documents

Status/Policies/etc.Status/Policies/etc.

Shared BookmarksShared BookmarksCoCo--developed resourcedeveloped resource

Research/Look upResearch/Look up

Talent - Next Generation Collaborative Work Systems

ForumForumQuestion & AnswerQuestion & Answer

Discussion PointDiscussion Point

Feed ReaderFeed ReaderUpdates in one placeUpdates in one place

Quick scanQuick scan

Social NetworkingSocial NetworkingSearch & Find PeopleSearch & Find People

Bonds over distanceBonds over distance

Search, RSS Feeds and Tags Act as Linking Mechanism


1. Design work systems according to the eight norms.

2. Rethink authority and feedback.

3. Rethink recruitment; initiate relationships.

4. Rethink training; engage for lifelong learning.

Talent - Seven Guidelines for Managers


4. Rethink training; engage for lifelong learning.

5. Don’t ban Facebook or other Net Gen tools.

6. Rethink retention; evolve lasting relationships.

7. Overcome the “generational firewall.”

Services Talent

Next Generation Government

Policy


Wikinomics, Obama and the Youth Vote


Policy: Trust and Transparency


Policy: Wikis Enabling More Direct Public Involvement


Policy: The Green Party of Canada Living Platform


Policy: Digital Brainstorming

40,000 people around the

world engage in a 72-hour

deliberation around urban

sustainability issues, sustainability issues,

producing hundreds of

recommendations


Policy: New Models of Citizen Engagement

• Moderated brainstorming

• Workshops

• Focus groups

• Policy networks

IDEAZONE

• Policy portals

• Targeted communicationsEDUCATION

ZONE

DECISION ZONE

RECOMMENDATIONZONE

• Citizen juries

• Commissions

• Question periods

• Town halls

• Solicited Feedback

• Deliberative Polling

• Polling

RECOMMENDATIONZONE

• Elections

• ReferendaDECISION

ZONE


Democracy 2.0

Industrial Era Digital Era

Democracy Representative Participatory

Citizens Passive Consumers Active Partners`

Citizens Passive Consumers Active Partners

Politics Broadcast, Mass, Polarized One-to-OneMany-to-Many

States National, Monocultural Global, LocalVirtual, Multicultural


21st Century Democracy

If the first wave of democracy

established elected and

accountable institutions of

governance, but with a weak

public mandate and an inert

citizenry … citizenry …

… the second wave will be

characterized by strong

representation and a new

culture of public deliberation

built on active citizenship


The Changing Role and Nature of Government

Old New

Hierarchies Networked

Vertically Integrated G-Web

Plan and Push Engage and Co-Create

Content Provider Context ProviderContent Provider Context Provider

Opacity Transparency

Talent Inside + Talent Outside

Citizen Outside + Citizen Inside

THE CRISIS OF LEADERSHIP


1. Strategic leadership is necessary to move forward with Government 2.0

2. Demographics necessitate a renewal of the public sector with a Net Generation of employees

3. Recruiting and retaining talent means building a creative, tolerant, meritocratic and innovative public sector

4. Web 2.0 tools allow the creation of the wiki workplace to improve innovation and productivity


innovation and productivity

5. The focus on citizen-centric outcomes and user-orientation is key or risk disintermediation

6. The Citizen will increasingly become a co-creator of services, public value and innovative new outcomes

7. The future of Government will be open, porous, and based on inter and intra jurisdictional service delivery and policy creation

8. Challenges of the 21st century necessitate a new model of government and governance.

Don [email protected]

Twitter: dtapscott

(416) 863-8801

www.nGenera.com

www.grownupdigital.com

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