Futres 25 staff disengagement 2013

Staff Disengagement Staff Disengagement Top Trends & Remedies Top Trends & Remedies

How to Re-Energize Your Workforce How to Re-Energize Your Workforce

Key Learning PointsKey Learning Points

• How to motivate and retain current workforce• Discover ways to attract new talent • Learn how to bridge the generational divide

Copyright (c) 2013. Brian Smith - PLD 2

Re-Energize Your Workforce Re-Energize Your Workforce

Impossible? No

Difficult? Yes

3Copyright (c) 2013. Brian Smith - PLD

Top Down never Bottom Up Top Down never Bottom Up

“The real impediment to producing a higher quality product or delivering a service more efficiently aren’t the workers, union or non-union, it’s management.”

– Kenneth Iverson


Top Trends Top Trends

• It’s becoming more difficult to attract and retain talent• Most of your staff have turned off or have tuned out• Lifestyle choices are impacting career choices • Boomers retiring, eroding middle and upper management

ranks and taking their experience with them


Turned Off or Tuned Out?Turned Off or Tuned Out?

According to a Towers Perrin Workforce Survey• 17% reported being highly engaged• 66% said they were moderately engaged at best • 17% were actively disengaged. These employees are busy

acting out their unhappiness, undermining what their engaged co-workers are trying to accomplish

• 70% emotional disconnected at work


The Trend Continues The Trend Continues According to Gallup June 2013:• 52% of workers are not engaged• 18% actively disengaged. • Millennials most likely will leave their jobs in the next 12

months.• Companies of less than 10 or teams within companies

have the most committed workers.


Exit Stage Left Exit Stage Left

Saratoga Institute Exit Interviews • The job or workplace was not as expected • There was a mismatch between job and person• There was too little feedback and coaching • Too few growth and advancement opportunities


Exit Stage Right Exit Stage Right

Saratoga Institute Exit Interviews • Workers felt devalued and unrecognized• Workers suffered from stress due to overwork and work-life

balance • There was a loss of trust and confidence in senior leaders.


EQ vs. IQEQ vs. IQ

Worth Remembering …

“We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also by how well we handle ourselves and each other” – Daniel Goleman


Invert Your Triangle Invert Your Triangle

“If you get the culture right, then a lot of really amazing things happen

on their own” – Tony Hsieh - Zappos


Lead so Others Will Follow Lead so Others Will Follow

• Establish equitable processes • Put people in positions where they will be successful • Have open, honest, transparent communication• Communicate often


Clean House & Make Room Clean House & Make Room

• Clear out the “Drift Wood”• Discover the “Jack Welch Way”• Work with “Can’t”• Deal with “Won’t”


The War for More The War for More

McKinsey predicts that “The war for talent will go nuts by 2020”. There will be a shortage of high-skilled educated workers. Everyone will be competing for the same talent. What will you do for them?


Let The Competition BeginLet The Competition Begin

• Greening • Flexible work schedule • Work from home • Training is a perk • Community involvement • Promotion based on merit • Company values and mission


Team Dynamics Team Dynamics


“We cannot live for ourselves alone. Our lives are connected by a thousand invisible threads, and along these fibers, our actions run as causes and return to us as results.” – Herman Melville


Team PurposeTeam Purpose

• What is your Team’s mission?• Does everyone understand your Team’s mission and their role

in accomplishing it?


Team Success Team Success

TT – Together

EE – Everyone

AA – Achieves

MM – More


Succession Planning Succession Planning

• Where are your next crop of managers coming from?• What makes someone from within your organization

promotable?• What character traits do you look for when hiring a manager?


Generational Divide Generational Divide

We have the potential of working with five different generations in the same workplace at the same time. Each generation communicates, interacts, manages and wants to be managed differently.


Different Strokes Different Strokes

• The Baby BoomersThe Baby Boomers – Me Generation • The Forgotten Generation The Forgotten Generation – Gen X• The MillennialsThe Millennials – Gen Y• The Connected Generation The Connected Generation – Gen Z


Baby Boomers Baby Boomers

• Born:Born: 1946 – 1964• Leadership Style: Leadership Style: Consensual, Collegial

• Interaction:Interaction: Team Player, Loves Meetings • Communication Preference: Communication Preference: Face to Face


Boomer Values Boomer Values

• Optimism • Team Orientation • Personal Gratification • Involvement• Personal Growth


Also Take Note Also Take Note

• Love titles – recognition • Need to feel valued • Education is a birthright • Buy Now / Pay Later • Traditional Family begins to break down


Generation XGeneration X

• Born: Born: 1965 - 1976

• Leadership Style:Leadership Style: – Challenge status quo

• Interaction:Interaction: Entrepreneurial • Communication Preference:Communication Preference: Direct – Immediate


Generation X ValuesGeneration X Values

• Diversity• Techno Literacy • Fun and Informality • Self-Reliant – Autonomy • Pragmatic



• Accepts diversity • Mistrusts institutions • Use technology • Rejects rules


Millennials Millennials

• Born: Born: 1977 – 1994• Leadership Style: Leadership Style: To be determined • Interaction:Interaction: Participative • Communication Preference:Communication Preference: Social Media


Millennial Values Millennial Values

• Optimistic• Civic Duty• Confident • Achievement Orientated• Respect for Diversity • Socialpreneurs



• Meaningful work • Instant gratification • Earn to spend • Work with other bright creative's • Work where they want to work


Generation ZGeneration Z

If you think it’s been challenging managing Gen X and Y just wait. Gen Z – born after 1994 and before 2004, is the first truly digital generation. The leading edge is about to enter the workforce.



• Currently make up 18% of the World’s population • All their communication takes place on the internet • Will lack good listening and interpersonal skills • Beyond 2020 there could be drastic changes in work culture,

ethics and values set forth by Gen Z.


Let’s Get Let’s Get F.O.C.U.S.E.DF.O.C.U.S.E.D©©


“The people we get along with, trust, feel simpatico with, are the strongest links in our networks.”

– Daniel Goleman


Get Get FF.O.C.U.S.E.D..O.C.U.S.E.D.

FFriendlyriendly::• Smile Smile • Build relationshipsBuild relationships• Make everyone feel important Make everyone feel important


Get F.Get F.OO.C.U.S.E.D..C.U.S.E.D.

OObservantbservant: : • Create a teachable moment Create a teachable moment • Resist the urge to “Micro-Manage”Resist the urge to “Micro-Manage”• People do what you inspect not what you expectPeople do what you inspect not what you expect


Get F.O.Get F.O.CC.U.S.E.DU.S.E.D.

CConfidentonfident::• People choose who they want to follow.People choose who they want to follow.• Take control - Actions speak louder then words Take control - Actions speak louder then words • Have confidence in yourself and others will have confidence in Have confidence in yourself and others will have confidence in

you. you.


Get F.O.C.Get F.O.C.UU.S.E.D..S.E.D.

UUnderstandingnderstanding::

• Empathy – See it from their point of view Empathy – See it from their point of view • Listen to understand not necessarily to agree Listen to understand not necessarily to agree


Get F.O.C.U.Get F.O.C.U.SS.E.D..E.D.

SSincere: incere:

• Be genuine Be genuine • Let people know you care about them Let people know you care about them • Help others to be successful Help others to be successful


Get F.O.C.U.S.Get F.O.C.U.S.EE.D..D.

EEnergized: nergized: • Be enthusiasticBe enthusiastic• Lead by example Lead by example • Be your team`s biggest cheerleader Be your team`s biggest cheerleader


Get F.O.C.U.S.E.Get F.O.C.U.S.E.DD..

DDependableependable: :

• What ever you say you`ll do – do it!What ever you say you`ll do – do it!• Your word must be your bondYour word must be your bond• Be fair and be consistent across the board. Be fair and be consistent across the board.


Ah Ha MomentsAh Ha Moments

• Have I returned my calls and emails?• Have I listened today?• Did I recognize / show respect to others?• Did I smile enough today?• Have I greeted everyone by name?• Have I demonstrated a positive attitude?• Did I share my successes?


Thank You Thank You Brian Smith – PLD

I hope you got your WIIFM today. Are you or someone you know looking for a keynote speaker, planning a lunch-n-learn or a training session? Give me a call – let’s talk.

Email: [email protected]

Web: http://briansmithpld.com

http://twitter.com/briansmithpld

http://www.facebook.com/briansmithpld


Futres 25 staff disengagement 2013

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