Alitum Management Solutions Pvt. Ltd. © All Rights Reserved.

Patient Engagement Solution

Alitum Management Solutions Pvt. Ltd. © All Rights Reserved.

Who are we?

Fun (For Customers)

Growth (For Businesses)

Fungroo

Patient experience Management experts for the health sector

Clients – Health Sector

Problem we are trying to solvePatients selects

hospital based on certain impression

received from friends, online etc

If his expectation are not met, he conveys that to world without

telling hospital management

Has real time Patient engagement solution to avoid this problem and make customer happy so that they

give you referrals and repeat business

SOLUTION SOLUTION

Then it spread like wild fire and revenue

drops without management knowing the reason for same

Problem with existing methodsPatients don’t like filling the traditional feedback forms. The

amount of feedback thus received is limited.

No one dashboard which represents all the feedback collected, be it email, website, online, IPD exist forms etc

The information and feedback typically takes a long time to reach the correct person in time.

No one gets back to patient within 30 minutes if they are unhappy

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How we do it

6

Integration of information

POS data

CRM data

Loyalty program

Collect & Integrate

Categorize customers based on satisfaction

Understand marketing channel effectiveness

Real time complaint resolution

Targeted marketing

Map customer touch points and collect feedback across channels

Tablets IVRS SMS Web surveys

Facebook widgets

(Others)

Integrated customer engagement platform

FB likes, refer a friend, online reviews

Improve process efficiency

Improve employee efficiency by efficient trainingArea of improvements:

department & process wise

Sector wise reports

Analyze Act & Improve

Alitum Management Solutions Pvt. Ltd. © All Rights Reserved.

How is it usedTablets being used at Cloudnine and Nova for collecting Patients

feedback (OPD)

Alitum Management Solutions Pvt. Ltd. © All Rights Reserved.

What we promise

We help our clients to improve their patient satisfaction and

engagement

•86%Decrease in dissatisfied customer

•64%Increase in delighted customer

•320%Increase in Guest feedback number

Alitum Management Solutions Pvt. Ltd. © All Rights Reserved.

How clients are benefitting?

Mr Anupam Das, Centre Head, Nova Speciality Surgery

Understand area of improvements

Dr Chytra AnandKosmoderma, CEO

Able to identify areas of improvement, Spot dissatisfied customers

In real time and get Back to them

Move from Satisfaction to Delight

Helped in improving our patient engagement

process leading to better CSAT

Alitum Management Solutions Pvt. Ltd. © All Rights Reserved.

Fungroo at your service, Sir!Thank You