Fundamentals of Public Administration

MPA - 406

FACILITATORProf. Dr. Mohammad Majid Mahmood

0333-5188677, majidbagram@yahoo.com

REFLECTIONSREFLECTIONS

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Effective leaders should establish relationships with all members, not just a few special individuals.

Leader relationships are not limited to employees, but include customers, suppliers, and other relevant stakeholders in the broader community.

Effective leaders

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• Why leaders vary their behavior with different followers?

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Pygmalion Effect

• Occurs when selected subordinates demonstrate loyalty, commitment, dedication, and trust and as a result, win the liking of superiors who subsequently give them higher performance ratings.

When Great Goes Bad

• For leaders, success and failure comes from:

Need for total control

Refusing to hear no

Ignoring the “experts”

Single-minded

DEVELOPING YOUR LEADERSHIP SKILLS

Lifelong Learning Journey

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1 And provide recognition when

others do the same!

Lead byExample

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2 with your employees, respecting

their abilities & contributions, and

demonstrating trust &

attentiveness to their needs.

Build Strong Relationships

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3 Communication is a two-way

street.

Communicate Effectively

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4 Encourage and reward

collaboration and innovation on a

regular basis.

Build TeamSpirit

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5 that are clear, specific and

measurable. Communicate the

goals to your team, in ways and

words that they understand.

Set Goals

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6 documenting staff progress and

success – looking for ways to save

the company money is always a

good idea.

Understand the Finances

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7 by creating an environment in which

people receive recognition for work

done well, where employees are

motivated to work hard for the

success of the organization.

Encourage the Team

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8 their skills and strengths through

education and on-the-job training

programs.

Help PeopleGrow

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9 that will lead to confident and

productive employees – their success

will often lead them to become better

leaders.

Provide Quality Training

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10 by sharing the vision of the

company with the team and

then, together, putting the

dream into action…every

single day.

Keep the Dream Alive

Why Motivation is

important?

Why do some people climb mountains?

While others run?

And others just sit?

And why do millions of people go to work

each day?

Motivation is the force that drives our actions

• People vary in their ability to do an activity and in their willingness to do it.

• Motivation is the willingness aspect.

(Hersey & Blanchard)

Motivation

– Individual forces that account for the direction, level, and persistence of a person’s effort at work.

• Direction - an individual’s choice when presented with a number of possible alternatives.

• Level - the amount of effort a person puts forth.

• Persistence - the length of time a person sticks with a given action.

Motivation

Pakistan`s Women Cricket Team Success

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ThePerformance

Formula

ThePerformance

Formula

Motivatio

n

Motivatio

n

Theories

Theories

Self-Actualization

Esteem

Social

Safety

Physiological

Maslow’s Needs Theory

Goal-setting TheoryGoal-setting Theory

Specific Specific GoalsGoals

Difficult Difficult GoalsGoals

Increase PerformanceIncrease Performance

Higher PerformanceHigher Performance

Equity Theory

Mclelland’s Motivational Needs Theory

ACHIEVEMENT AFFILIATION POWER

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Theories X and Y

Little ambitionDislike work

Avoid responsibility

Self-directedEnjoy work

Accept responsibility

Theory XTheory X Theory YTheory Y

Controlling

• Task of managers is to evaluate how well an organization has achieved its goals and to take any corrective actions needed to maintain or improve performance

Controlling

– The outcome of the control process is the ability to measure performance accurately and regulate organizational efficiency and effectiveness

Management Challenges for the 21st Century

3 Critical Challenges

GLO

BALISM

TECHNOLO

GY

CHANGE

1) Notice each individual

2) Say Thank-you, even a smile can make a big difference.

3) Make employees feel respected and valued

4) Share your experience and knowledge

5) Be confident about people.

6) Be honest and trustworthy

7) Don’t take personal credit for others success

8) Create a blame-free culture

9) Set developmental goals

10) Make work fun!!

TOP 10 TIPS

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Golden Rule

“Don’t do anything to anyone that you would not want them to do to you.”

Final thoughts

Any problem, big or small, always seems to start with bad communication. Someone isn't

listening.

Thank you for your kind attention!

Thank you for your kind attention!

FACILITATORProf. Dr. Mohammad Majid Mahmood

PhD (Management Sciences), MPA (QAU), TOT SEDP (LUMS & McGill Canada), Intel (Microsoft), Ex-Canadian Academic Board Member (Canada), SME COL Canada, MS Access

(USA) Master Trainer: HEC, NTB, POSTAL, PMI, NCRD, STI

0333-5188677, majidbagram@yahoo.com