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SAP Consulting

Business applications are the central nervous system of your business. But as software environments become more complex and heterogeneous, even small defects can play havoc with software quality and budgets. What’s more, as you deploy new or upgraded applications to meet market challenges, it is imperative that your organization’s core business processes – such as order to cash or procure to pay – continue to work as expected without any disrup-tion. The highly secure and mission- critical nature of enterprise application data means that you need to regularly test these applications and related business processes.

Comprehensive functional testing is one of the most effective ways to control software costs, reduce risks, and improve the quality of applications that support your essential business processes. With flexible, efficient, and replicable testing processes, your company gains greater confidence in the functionality and quality of your applications.

Building high-quality test procedures, however, often proves difficult. Func-tional testing must be thorough and complete to help ensure that applications can meet business expectations. Tests must also be able to scale without ad-versely impacting resource requirements. Yet for many companies, testing re-sources are scarce or nonexistent; manual processes are time-consuming, expensive, and error-prone; and there is limited provision for ongoing testing after implementation.

Setup and Management of the Functional Testing Service

SAP® Consulting provides expert as-sistance in setting up, managing, and automating the functional testing of your SAP software and the business processes it supports. As you move from one-off tests and manual process-es to automated testing procedures, your company gains the potential to make substantial improvements in ROI, efficiency, and time to benefit. Automated testing also frees up key resources to focus on other projects, increases the amount of test coverage, and acceler-ates regression testing.

But mastering functional automation is not just a matter of purchasing an automated testing tool and plugging it in. Moving to automated testing involves a number of important decisions about which functions and business processes to automate, how to retrain test person-nel, and whether test scripts can be de-signed using interchangeable, modular steps.

The setup and management of the func-tional testing service from SAP Con-sulting is designed to help you develop an effective automation methodology and leverage the right tools to support it. This service includes the installation and configuration of the following test automation tools, as required:• SAP Quality Center application by

HP – Provides a centralized test man-agement tool that uses a Web-based console for viewing and managing requirements, test plans, schedules, test executions, defects, and project status analysis

Early and ongoing testing helps ensure the quality and stability of applications that drive key business process-es. Through its functional testing service, SAP® Con-sulting can help you lower risk, reduce cost, and im-prove reliability by automat-ing the testing of business processes supported by SAP software.

Functional testing service From saP® consultingAuTOMATE BuSInESS PROCESS TESTS And SOFTWARE CHAngE COnTROl

Three levels of SupportWhen you select the setup and man-agement of the functional testing service from SAP Consulting, you can choose from the following three levels of support:• Quick-start support for up to

5 business process steps (up to 10 transactions)

• Level-one support for up to 25 business process steps (up to 50 transactions)

• Level-two support for up to 50 business process steps (up to 100 transactions)

Each of these support levels includes tool installation and hands-on mentoring of your employees.

• SAP Test Acceleration and Optimi-zation application – Enables you to automate business process tests by automatically generating test components for SAP guI–based transactions

• Adapter that integrates the SAP Solution Manager application man-agement solution and SAP Quality Center – Allows the transfer of test assets and faster, more transparent test execution

Approach, Methodology, and deliverablesApplication testing is not a one-time event. nor is there a one-size-fits-all testing approach that works for all com-panies and all IT environments. Experts from SAP Consulting work closely with you to determine the optimal blend of advice, guidance, procedures, best practices, and functional tools to meet your goals.

leveraging their deep knowledge base, these experts help your staff under-stand how to automatically generate test automation scripts using SAP Test Acceleration and Optimization. Working with your testing personnel, they devel-op libraries of component-based testing scripts that you can reuse when imple-menting or upgrading your SAP applica-tions – providing the agility to support ongoing changes while reducing main-tenance costs.

In addition, after installation of the auto-mation tools, SAP Consulting sets up and demonstrates how to perform a process flow analysis that enables you to create business process tests in

SAP Quality Center. This functional testing service also provides hands-on mentoring for two of your employees, so that your organization knows how to utilize the installed testing software and automate manual tests. Based on your requirements, service delivery is available on-site, remotely (via the SAP global delivery group of SAP Consult-ing), or through a combination of the two.

Integration of SAP Solution ManagerSAP Solution Manager speeds test preparation and execution while provid-ing a single point of access to the entire software landscape. Through its busi-ness process change analyzer, SAP Solution Manager integrates with SAP Test Acceleration and Optimization and identifies test scripts that should be updated based on changes to your software landscape. SAP has also de-veloped an adapter that integrates SAP Solution Manager with SAP Quality Center, providing requirement traceabil-ity for a closed-loop process.

As part of the setup and management of the functional testing service, SAP Consulting can integrate SAP Solution Manager and SAP Quality Center in your test environment. This enables you to transfer business blueprints and test assets from SAP Solution Manager to SAP Quality Center. You can then test in SAP Quality Center, display the results in SAP Solution Manager, synchronize your quality center defects with service desk tickets, and initiate testing as you configure the business processes.

The setup and man-agement of the func-tional testing service from SAP Consulting can help organizations lower risk, reduce cost, and improve reli-ability by automating the testing of business processes supported by SAP software.

A Full Portfolio of Testing Services

In addition to the setup and management of the functional testing service, SAP Consulting delivers a number of scalable, needs-driven service offerings that support many other activities in the application testing lifecycle. Companies that prefer not to maintain their own testing capabilities in-house can choose from a number of outsourcing options.

Test Assessment and Proof-of-Concept ServicesWith these services, you get an overview of the methodologies and tools needed to conduct best-run tests of business processes and applications in a hetero-geneous IT landscape.

Performance Testing ServicesTo help you validate the performance of your SAP applications prior to imple-mentation, SAP Consulting offers ser-vices that enable you to understand how best to set up and run performance testing.

Testing Environment ServicesThese services help you plan, imple-ment, and operate testing centers of excellence. A key focus is to create an efficient test environment – sometimes called a test house or test lab – that sustains high-quality testing processes while minimizing infrastructure costs.

Testing Outsourcing or Out-Tasking Project ServicesWith these services, SAP Consulting provides the expert assistance you need to set up test plans, generate test scripts, and execute them for out-sourced or out-tasked software imple-mentation and upgrade projects. The

services also help you set up and auto-mate regression testing to support the outsourced deployment of software modifications or enhancement packages.

Setup and Configuration of SAP Test data Migration ServerThese services help you set up and configure SAP Test data Migration Server software, which enables you to reduce the setup time and hardware resources for nonproduction systems used for testing, quality assurance, and training. The software extracts data from production systems quickly and cost-effectively to create and refresh test systems with a much lower data volume. This enhances the consistency of your test data, minimizes infrastruc-ture and maintenance expenses, and maximizes the effectiveness and accu-racy of your nonproduction test systems.

Realize the Benefits

The setup and management of the functional testing service from SAP Consulting can help your company:• Boost efficiency and reduce cost

by moving from a manual to an auto-mated test environment

• Choose and master automated test software

• Shorten application test cycles• Identify business processes impacted

by software changes• Minimize the application failures that

disrupt core business processes and hamper market competitiveness

• Free up testing resources to focus on other projects

• Jump-start testing activities with reusable test components

About SAP Consulting

With more than 35 years of experience, SAP supports over 86,000 customers worldwide with 140,000 installations in 120 countries. SAP has more than 12,000 consulting and education em-ployees ready to assist you, in addition to 7 global support centers, 9 customer development centers, and comprehen-sive 24x7 support. To meet the soft-ware testing needs of SAP customers, SAP has created a global consulting unit to help customers understand, assess, and implement best practices related to testing during solution imple-mentations, upgrades, and continuous improvements.

Find Out MoreTo learn more about how SAP Consult-ing can help your company improve the quality and reliability of applications and the business processes they support, please call your SAP representative or visit us online at: www.sap.com/services/testing.

As you move from one-off tests and manual processes to automat-ed testing procedures, your company gains the potential to make sub-stantial improvements in ROI, efficiency, and time to benefit.

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SummaryThe setup and management of the functional testing service from SAP® Consulting can help organizations lower risk, reduce cost, and improve reliability by automating the testing of business processes supported by SAP software.

Business Challenges• Replace costly, time-consuming manual testing processes with automated tools• Create a framework of replicable test processes so that iterative test cycles reduce

the need for IT resources• Build better and faster application testing processes that enable IT investments to

support ever-changing business needs

Key Features• Effective test automation methodology – Migrate to an automated test environment by

leveraging the guidance, procedures, best practices, and tools of SAP Consulting• Proven test automation tools – Rely on SAP Consulting to deploy and configure the

specific automated testing tools you need, such as the SAP Quality Center application by HP, SAP Test Acceleration and Optimization application, and adapter for integrating SAP Quality Center and the SAP Solution Manager application management solution

• Automatic generation of test scripts – Accelerate the testing of SAP software and the business processes it supports

• Library of reusable test components – Create business process tests without programming knowledge

• Three levels of support – Choose the support you need based on the number of business process steps and transactions for testing

Business Benefits• Boost efficiency and reduce cost by moving from a manual to an automated test

environment• Improve software quality and reliability by choosing and mastering automated test

software• Increase agility by shortening application test cycles• Optimize business continuity by identifying key processes impacted by software

changes• Reduce risk by minimizing application failures• Maximize resources by freeing up testing personnel to focus on other projects• Jump-start testing activities with reusable test components

For More InformationCall your SAP representative or visit www.sap.com/services/testing.