Fun With Error Messages

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FUN WITH ERROR MESSAGES STL UX 2011 Danielle Cooley @dgcooley

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Transcript of Fun With Error Messages

Page 1: Fun With Error Messages

FUN WITH ERROR MESSAGES

STL UX 2011

Danielle Cooley @dgcooley

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An error message should…

Be expressed in plain language Precisely indicate the problem Constructively suggest a solution

Nielsen & Molich, 1990

Delight

Wait. WHAT?!

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Why so surprised?

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Plain language

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Plain language

can not find one of the library files needed to run this application

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Precisely indicate the problem

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Be specific

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Constructively suggest a solution

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The opposite of good

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404 as an opportunity

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404 in action

They take the blame.

They make some

suggestions.

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404 in action

E*Trade includes a search.

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404 in action

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Irony

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Irony

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Randomness

Error was addressed by convincing the computer that English is not a letter.

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In popular culture

Did you know?Vista’s error screens were originally RED!

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Mobile wants to play, too!

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Truth in error messages

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My bad!