”“Operating atall the rightlevels

Refreshment Systems provides a reliable, cost-effective managedvending service to companies with larger workforces throughout thecountry — and has done for over 40 years. Our reputation is built on thecommitment to our customers that we can provide operated vendingwhich represents a value for money, high quality service for their staff24 hours per day, 7 days per week.

Our sophisticated “real time” automatic systems, alongside amotivated, customer focused operations team and large team ofprofessionally trained service engineers, assures customers of ourprofessional standards. In addition to a full range of equipmentprovided through our fully managed vending service, larger customersadditionally seek smaller machine options for areas of their businesswhich have specific needs— budget options for smaller offices, orspeciality coffee machines for board rooms and reception areas -which we in turn are able to manage on their behalf.

The best service and equipmentthemarket has to offer

Café Amore

Café Amore is our own branddesigned to compete with the highstreet. Café Amore incorporatesfully brandedmachines,ingredients and point of sale,meaning that our customers nolonger have to turn to theexpensive high street brands tooffer the highest quality coffee.

EnergyCareEnergyCare® is an innovative product fromRefreshment Systems which reducesoperating costs and Co2 emissions onvendingmachines. It can save you up to£300 per machine.

It works throughmotion sensor technology,so when it no longer detects movement fora timescale set by you; it effectivelyswitches off the machine, reducing yourelectricity consumption by 64%.

RouteCareAll our professionally trained ServiceEngineers are linked via blackberryphones to a dedicated Service Co-ordinator who allocates coffee machinerepairs as they are notified to ensure aquick response rate. At present, weattend 100% of vending equipment faultswithin 8 working hours, but the vastmajority within 4.

All Engineers are stockedwith 97% of spares forour machines,maintaining our highfirst time fix rate. Wecurrently fix all faultsfirst time on almost93% of visits.

Call us on 0808 1561571 for details on our operated beverage solutionsYou can also email info@refreshmentsystems.co.uk or visit our websitewww.refreshmentsystems.co.uk

Operated solutions from shopfloor to boardroomWe provide a full range of traditional operated equipment including hotdrinks machines, food vendingmachines with microwaves, and snack/canmachines. RSL also includes smaller premium coffee machines or table-topmodels in our operated service.

Our operated equipment range has been chosen for reliability, price andquality, and usually satisfies the most demanding locations. We will alwaysdo our utmost to ensure all hot drinks machines and other equipmentprovides the best fit with your needs.

Combining teamwork with technologyCrucial to the smooth running of a managed vending service, our largeOperations team is recognised as "the face of the company" and usuallyserves as your main point of contact with us.

Most vendingmachine suppliers provide an operated vending service, butfew invest as heavily in technology to support this operation, asRefreshment Systems. Our powerful software ensures that all of ourOperational staff are equipped with handheld terminals which record allcustomer visit details, including arrival/ departure times; vend data andstock usage from each individual machine.

Cost-effective vendingDue to our size and background, we are able to offer a number of financingsolutions and usually manage to work closely with potential customers tofind themost cost-effective vending solution for their requirements.

We offer new customers the opportunity to lease equipment through athird party, or rent equipment directly through us. Our tailor-madesolutions take into account the number of machines, site survey,prospective volumes, preferred range of products and ingredients amongstother elements.

Our cost-effective vending packages are flexible and continually reviewedwith the customer. Representatives are able to advise of the appropriatepackage for individual circumstances.

Having been in businessfor over 40 years, youcan be assured of bothflexibility and reliabilitywhen it comes to bothourmachines andpeople.

Here at Refreshment Systems, we understand that you want peace ofmind, and be confident that your machines come with an excellentservice record. All our machines are thoroughly tested before they areinstalled but should anything go wrong, then we’re proud of our servicerecord. Our machines boast an impressive 99.9% service uptime, andwe’re currently working at 100% response rate within 8 hours, with ahigh first-time fix rate (97% fixed on the first visit). Refreshment Systemsmake vending easy. Our operations team are equipped with Blackberry®phones in order to accurately record all site visit details, so that we canmonitor ourmachines to ensure that they refilled or cleaned accordingly.

Refreshment Systems:• have been awarded both Quality Management and Environmental

Management Systems that are accredited to ISO 9001 and ISO 14001• are a carbon neutral company and are proud to be recognised as a

CarbonZero® company• are a registered distributor of both Fairtrade and Rainforest Alliance,

ensuring that our products meet strict international standards forsustainability.

Call us on 0800 138 5052 for details onour operated beverage solutions

You can also email info@refreshmentsystems.co.ukor visit our websitewww.refreshmentsystems.co.uk

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