Fullreton India credit Com Ltd

8/7/2019 Fullreton India credit Com Ltd

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BUNDELKHAND

UNIVERSITY,JHANSI

ROLE OF FULLERTON IN CV FINANCE

Submit by: - Nadeem Khan Submit To :

Roll No. : - 09504022

Course : - MFC II Year


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ACKNOWLEDGEMENT

This project is the outcome of our summer traning on,

COMMERCIAL VECHICLE ANALYSIS OF DIFFERENT COMPANY.

On the successful completion of this project, we would like to express oursincere gratitude to

Mr. AMIT BHOJRAJ, Branch Manager (Jhansi ABF Branch)

For providing us opportunity of working on this project. Without his valuable

guidance and useful suggestions, the project would not have seen the light of the

day.

I express my special thanks to

Mr. SANJAY PANDAY, Credit Manager (Jhansi ABF Branch) for providing useful

informations during summer traning. Without his stintless assistance, the project

work would have been a Herculean task.

Also taken other Information we have get from Internet


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INDEX

Sr. No. Particulars

1. Overview2. Company Profile3. Customer4. Competitors5. SWOT


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OVERVIEW

Fullerton India provides a complete range of financial products and solutions, customized to

the requirements of mass market and low income population segments. This company follow a

customer centric, community based business model.

Fullerton India is a subsidiary of Fullerton Financial Holdings Pvt. Ltd., a wholly ownedsubsidiary of the US $80 Billion Temasek Holdings Singapore.

Our operations commenced in January 2006, with a network of branches across the country to

source and service our customers.

TEMASEK HOLDINGS

Mission

To create and maximize long-term shareholder value as an active investor and shareholder of

successful enterprises.

Corporate Profile

Temasek Holdings is an Asia investment house headquartered in Singapore.

With a multinational staff of more than 300 people, we manage a portfolio of over S$160 billion,

or more than US$100 billion, focused primarily in Asia. We are committed to fostering a

sustainable future for our shareholder, staff, portfolio companies and

the community.

We are an active shareholder and investor in diverse industry sectors such as banking &

financial services, real estate, transportation & logistics, infrastructure, telecommunications &

media, bioscience & healthcare, education, consumer & lifestyle, engineering & technology, as

well as energy & resources.

Our total shareholder return since our inception is more than 18% compounded annually. We

have a corporate credit rating of AAA/Aaa by Standard & Poors and Moodys respectively.

COMPANY PROFILE

What We Are


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Fullerton India Credit Company Limited, a fully owned subsidiary of Fullerton Financial Holdings,

Singapore, is the fastest growing financial services company in India with an equity capital base

of US$ 150 Mn (Rs. 7.00 bn). The company follows a relationship led, community based

business model with close proximity & engagement with the customer to effectively reach outto them. In a short span of time the company has disbursed Rs over 1800 Crores, opened more

than 700 branches spread across 150 locations and has more than 8000 employees on its rolls.

Human Capital Leave Policy

Leave for Probationary Employees

1. An employee during probation period is not entitled for leave unless under exceptionalcircumstances.

2. In case the leave during probation period exceeds 2 weeks, the probation period may beextended by at least a period equivalent to the leave taken.

3. The leave taken during probation will be adjusted with the leaves credited to an employeeon confirmation.

Leave for Confirmed Employees

4. The employee is eligible for leave only if s/he is confirmed.5. Employees are eligible to leave of absence for vacation, sickness, maternity & personal

needs apart from public holidays.

6. All leave credit / leave availed is on a working days basis.7. On confirmation,

a. 2 leaves for every month of the probation period i.e. 12 days will be credited onconfirmation.The leaves taken during probation will be adjusted against the credit of 12 leaves

b. 2 leaves for every month post confirmation till December of the same calendar year willbe credited..

8. All SMs & above who join as confirmed employees, will have 2 leaves for every month postjoining till December as their leave credit.

9. Any confirmed employee on board as on 1st of January of each year will be entitled to anadvance leave credit of 24 working days for that calendar year of service.


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10.Leave of a planned nature excluding holidays requires prior approval of his/her immediate

supervisor.

11.Based on business exigencies, supervisor may refuse a specific leave request while ensuringan alternate leave schedule / request is reviewed on priority.

12.It is the supervisors responsibility to keep track and record of the attendance and leave ofemployees working with them. It is the employees responsibility to ensure that theyformally seek approval for each leave proposed to be availed.

13.Leave in excess of available credit and any unapproved leaves will result in Loss of Pay.14.Leave balances at end of each calendar year lapse and do not carry-forward.15.There is no facility for encashment of unutilized leave.16.Leave exceeding 7 working days will need the prior approval of the Supervisor & Regional

HC coordinator.

Maternity Leave

Eligibility:

No woman shall be entitled to maternity benefit unless she has actually worked in anestablishment of the employer from whom she claims maternity benefit, for a period of not lessthan (eighty days) in the twelve months immediately preceding the date of her expecteddelivery.

To be eligible for Maternity Leave, an employee should apply for leave at least 90 days ahead

along with Doctors certificate indicating expected date of delivery. Human Capital shall issue aletter through the supervisor indicating duration of leave. Based on actual delivery date,updated leave period will be documented.

Female employees will be entitled to maternity leave as per the provisions of the MaternityBenefit Act, which currently provides maximum of 12 weeks (84 days inclusive of holidays andweekends) of leave which may be availed pre and post natal, subject to a maximum of 6 weekspre natal and minimum of 6 weeks post natal

Fullerton India Credit Company Limited

HUMAN CAPITAL POLICY: RELATED EMPLOYEE POLICY


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OVERVIEW

To ensure that all employees are provided framework that states the companys position onspecific situations

(which could be deemed as conflict of interest) that involve dealing / interactions with otherindividuals to

which the employees are directly related.

APPLICABILITY

This is applicable to all the employees in the company.

RELATED EMPLOYEES POLICY

The policy states that related staff members may not be assigned to positions where onerelative might have

the opportunity to check, process, review, audit or otherwise affect the work of anotherrelative.

They may not be assigned to positions where one relative might influence the salary progress ofanother.

Relative is defined as :

Spouse

Children

Parents

Sibling

In - Laws

y It is Mandatory for all candidates to declare in the Application Form about any relativesemployed with the company. Employees must self-declare any relationship that arisesubsequent to employment

y This is applicable for employment: Permanent, Temporary, Contract categories ordeployment of personnel through service providers

y If eventually an employee becomes related to anyone working in the Company by virtueof change in their marital status or if any of their relatives joins the Company, they will


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be required to inform the respective regional Human Capital contact and their immediateSupervisor.

y Should a conflict of interest situation arise, the company will, on a best effort basis try toreassign one of the employees to an alternate non-conflicting role.

y In the event this is not practical, or a suitable role a not available, one of the relatedemployees will be required to discontinue services with the company. No compensationwill be payable to the employee in such cases

Introduction to Fraud Control Unit(FCU)

y Fraud Control unit has been formed with the sole objective of minimizing fraud losses atthe branch. This team would look at cases at Log in stage ,Pre disbursement & PostDisbursement stage

y Log in stage: FCU would assist branch team in identifying loan applications where indocuments and/or information has been manipulated. FCU team would go through100% of the logged in files at branch & on sample basis would pickup cases for fieldverification

y Pre Disbursement stage: In cases where few documents are collected post approvalthen FCU would again go through those documents & on sample basis would pickupthese for verification

y Post Disbursement Stage: Cases are picked up based on sample (File Review reports,FCU QC ,Bounced MIS,top5 RO, Top 5 branches, failed SMS , Failed welcome calls etc) &are sent for field verification of documents and/or discreet customer profile check

Daily FCU activities at Branch

y Screening: 100% of the files which have been sourced needs to be shown to FCUsampler along with completely filled application form, ID proof, Add Proof & Income

proof (if required. Please note these are the minimum documents & if any otherdocument is available in the file ,same too needs to be shown to FCU sampler. As aproof of screening one distinct stamp would be put on all the documents available inthe file along with file cover. Screening of a document means FCU sampler didnt findany apparent trigger on the document & doesnt mean that document is genuine .Anydocument which has been collected after FCU screening must be shown to FCU sampler


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y Sampling: On sample basis (Trigger/Random) few documents would be picked up for

verification from the source of document. For e.g.. Salary slip/SC would be verified fromemployer, ITR from IT office etc. For all sampled cases FCU agency would submit areport

y De dupe: CO / Docs Officer should mail all the requests for De-dupe and for the same,there will be three windows in a day for sending the data (as per the prescribed format)i.e. (1) 10.0 AM (2) 3.00 PM & (3) 6. PM.

y Mandatory: All documents are mandatory pick-ups in secured loans. There could belocation specific mandatory document depending on the trends in the particular location.For e.g. ITR is mandatory in Gujarat.

Other FCU Activities & TAT

y Vendor/Outsource staff Check : All vendor & outsource staff which is appointed atbranch needs to be checked through FCU. Details are to be sent in the format on mail toFCU vendor with cc to FC officer for verification

y Sampler Timing: FCU Sampler would visit at a fixed time once a day .based onconvenience of branch provided that time slot is available. In case of multiple branchesin the city available time slot would fixed for new branches. Please get in touch withlocal FCU officer for fixing the time

y TAT- For sampled cases TAT is 1 working day, excluding holidays, Saturday- Reports for 10 AM window will be provided at 3.30 PM, 3.00 PM window will be

provided by 6.00 PM & reports for 6.00 PM window will be provided by next daymorning, 10.00 AM.

- For Vendor /Outsource staff check TAT is 5 working daysMIS

y FCU submit daily tracker for all verified cases through mail. This mail is marked to UnitHead, Credit Officer & BPO

y There are two attachments sent by agency. One is the excel sheet which has casedetails & 2nd is the word document

y Which has single page FCU report for verified case. This word document is to beattached in the file

y Acknowledgement sheet is also submitted by sampler which indicates that mail has beenreceived by branch


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y Any case where in FCU report has not come within tat 0+1 day ,should be escalated to

concerned FCU officer

y Excel report has two sheets ,one if for case wise details & 2nd sheet indicates MTD FCUsampling, CRS, mandatory

y Verification & fraud hit rate.

FCU Status & Approval Authority

Positive: This means that the document which has been picked up for verification is found

positive & case can be possessed by branch subject to all other policy norms met

Negative: These are documents where in though document is not fraud but some adverse

information has been received during verification

Fraud-FD/FP/TC: These documents have been verified & are found to be fraud. i.e. details

are not matching with records maintained by issuing office. In some cases documents may be

genuine but person is a industry defaulter or had submitted forged documents to another

institution. In another category of Fraud(TC) document may be verbally confirmed/not

confirmed by issuing office but if technically document is showing wrong calculations then too it

is termed as fraud. such cases should be declined & can be approved only by RFCU HeadFailed: This means that FCU couldnt verify the document from issuing office. In such cases

Credit Officer can take decision after satisfying himself/herself that document is genuine

Referred to Credit: This status indicates that some additional information is received or

document is having some triggers but couldnt be verified. In such cases credit officer should

ensure that concerns raised in FCU report are addressed

Escalations

y Any case, decision may be taken up by branch if they are not satisfied with the statussent by FCU vendor as per below mentioned Escalation matrix:

y 1st Level: Mail should be marked to FCU officer .Normally he would revert within 2working days but if it is urgent please call him


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y 2nd Level: If TAT is exceeded and/or BUM is not satisfied with decision this can be

escalated to Regional Manager of FCU.TAT is 2 working days, in case of urgency pleasefeel free to call

y 3rd Level: If TAT is exceeded and/or BUM is not satisfied with decision this can beescalated to National Field Risk Manager .TAT is 2 working days, in case of urgencyplease feel free to call

y 4th Level: If TAT is exceeded and/or BUM is not satisfied with decision this can beescalated to RFCU Head. TAT is 2 working days, in case of urgency please feel free tocall

Some actionable at branch

y All cases which have been sourced must be logged In at the branchy All cases logged in at the branch must be shown to FCU sampler even cases which have

been declined should be shown to FCU sampler

y Any document which has been added in the file after FCU screening should be shown toFCU sampler

y No document should be removed from the file after FCU screeningy FCU sampler must visit branch on daily basisy Daily reports to reach Branch through email & acknowledgement copy to be signed by

CO/Docs officer & returned to FCU sampler

y File screening/sampling register to be maintained by FCU sampler to capture details ofall cases seen by him

y Mails should not be marked directly to the vendor without keeping in the loop, theconcerned FCU Manager.

ACTIVITY PLAN

y EACH RELATIONSHIP OFFICER TO SCREEN THEIR RESPECTIVE ZONES UNDER THEGUIDANCE OF RM/B U MANAGER

y BASIS TEXTURE OF THE ZONE ALL ZONES OF THE BRANCH WILL BE COVEREDUNDER BLITZ ZONNING ACTIVITY WHEREIN ALL BRANCH STAFF WILL GO TO

SINGLE ZONE (ONE BY ONE) USE FLIP CHART & EXPLAIN THE ADVANTAGES OF CMM,SAMBANDH ETC.. FOR RO TO CARRY FORWARD THE LEGACY


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y DEPENDING UPON THE SUITABILITY OF VYAPAAR SAMAROH OR MORTGAGE

SAMAROH ONE OF THE TWO ACTIVITIES WILL BE PLANNED END TO END WITHTARGETS & ACHIEVEMENT IN EXCESS OF PLAN PREFERABLY IN THE FIRST WEEKOF MONTH

y Full Eligibility & how do we do thisy REJECTION RATE ANALYSISy WEAKER RO ADDRESSAL ON A DAILY BASIS.. THRU PEER LEVEL FEEDBACK &

SUPPORT

y VIJAY PATH TRAINING SCHEDULE ALTERNATE SATURDAYy LEARNING SHARING & TRAINING SCHEDULES ALL SATURDAYS SECOND HALF

Sampoorna Suraksha For loans less than and equal to 25k

y All customers aged between 20 to 40 years will be covered for a sum assured of Rs.25,000 for a price of Rs. 1050

y All customers aged between 41 to 45 years will be covered for a sum assured of Rs.25,000 for all benefits, except Critical Illness cover which will be limited to Rs. 10,000 fora price of Rs. 1050

y All customers aged between 46 to 50 years will be covered for a sum assured of Rs.25,000 for all benefits, except Critical Illness cover which will be limited to Rs. 10,000 fora price of Rs. 1250

ELIGIBILITY CRITERIA GENERAL INSURANCE

y All loan customers between the age of 20 -50 years will be covered under the packy The maximum amount of coverage offered under the scheme is Rs. 1,50,000y The minimum tenure of coverage will be 24 months. All customers availing of a loan

with a tenure of less than 24 months will be covered for a 24 month period and a

maximum of 36 months. In case of customers opting for a tenure of greater than 36

months, then the coverage will be provided for 36 months

y The policy expires on occurrence of any of the followingy Payment of personal accident or Disability and critical illness claims.y Customer attaining the age of 55 years.


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y In case of fraud, misrepresentation etc.

STANDALONE LIFE COVERAGE

A standalone life insurance coverage from Bajaj Allianz Life Insurance Company can be offered

to all customers who not keen on the Sampoorna Suraksha offer

A flat fee based on the loan ticket size will need to be collected from each customer, in addition

to the base premium. The fee structure will be dependent on the loan size and is as given

below:

Loan ticket Fee charged Fee charged (inclusive ofservice tax)

> 1 lac Rs 500/- Rs. 562

1 lac 2 lacs Rs 750/- Rs. 843

PROCESS FLOW

y At the time of personal discussion with the customer pitch the Sampoorna Surakshaproposition

y The sum assured for each customer will be equivalent to the pack amount, irrespectiveof the loan amount opted for

- Loan ticket >=25,000 : Pack of Rs. 1050 / 1250 (Age dependent)- Loan ticket b/n 25,001 and 50,000 : Pack of Rs. 1749 / 2250 (Age dependent)- Loan ticket b/n 50,001 and 100,000 : Pack of Rs. 3250 / 3750 (Age dependent)- Loan ticket b/n 100,001 and 150,000 : Pack of Rs. 4750 / 5250 (Age dependent)

y Case 1: In case a customer aged 35 years applies for a loan amount of Rs. 100,000, hewill be eligible for a pack of Rs. 3250. However, though his total loan amount will be Rs,

103,250 the sum assured will remain at Rs. 100,000

y Case 2: In case a customer aged 35 years applies for a loan amount of Rs.75,000, hewill be eligible for a pack of Rs.3250. However, though his loan amount will be Rs,

78,250, the sum assured will remain at Rs.100, 000


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y Upgrade to the higher pack is permissible. Downgrade to the lower pack is not possibley Based on the pack offered to the customer, the credit officer to check with the customer

if he needs an increase in loan amount equivalent to the value of the pack. If the

customer opts for any of the packs then he is eligible for an automatic increase in the

loan amount, equivalent to the pack opted for

y If the customer wants to buy the pack off the shelf and not include it in the loanamount, then the premium amount can be deducted from the sanctioned loan amount

y Specify that the customer has opted for general insurance or life insurance, as the casemay be on the Credit Appraisal Memo

y Mention the general insurance premium amount / the life insurance premium andservice charges separately in CAM based on the rate card / calculator given

y Fill up the application form of ICICI Lombard or Bajaj Allianz Life Insurance Companyalong with the loan form, depending on the product opted for by the customer

y Collection of following additional documents while sourcing loan for customer opting forthe cover

y Signed Application formy ICICI Lombard form in case of Sampoorna Surakshay Only Bajaj Allianz form in case of BALICy Declaration form from the customer, mentioning that he is opting for the scheme on a

voluntary basis, only in case of Sampoorna Suraksha

y Collected documents would form a part of the loan file of the customer and will need tobe scanned as per the normal process

y Scan the 2 documents (listed above) to Operations along with the loan bookingdocuments.

y Instruct operations to:y Offer the additional loan amount inclusive of the pack charge, in case the customer has

opted for the enhanced loan amount

y Issue a welcome letter to the customer for both the life or the general insurancecoverage, clearly mentioning the premium charges as well as the additional service

charges


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y Handover the terms and conditions sheet along with the welcome letter of Sampoorna

Suraksha

y In case the customer opts for BALIC, only handover the BALIC welcome lettery In case of a co-applicant / private limited / partnership / public limited company the key

applicant will be covered

y In case of top-ups the original cover will continue and a fresh / incremental cover can besold on the new loan

y In case of foreclosure of the loan, the surrender value premium amount will be refundedto the customer. The service charge will not be refunded

y In case ofNPAs, the coverage will continue till the end of the original tenurey In case of general insurance claims the nominee / relative can get in touch directly with

ICICI Lombard through their toll free call centre (1800-222-555) or through the

Fullerton India branches. In case of Life Insurance claims the customer has to route all

claims through the Fullerton India branches.

y Receive intimation about occurrence of any of incidents (Critical Illness, Accident,Permanent Total Disability or Death) from nominee or any relative of the customer. Get

the claim intimation letter filled by nominee and collect the necessary documents

y Accidental Death - Claim form ; Doctors report / Hospital report ; Death Certificate ;Police report; Post mortem report ; Bank Loan statement

y Accidental PTD (Additional docs) - Doctors disability report; Investigation report ;Laboratory test; X-rays and reports essential for confirmation of injury ; Police report ;

Loan statement

y Critical Illness - Doctors certificate; Loan statement; Relevant medical reportsy Loss of job - Claim form; Confirmation from the company on the EMI schedule;

Employers certificate confirming dismissal / termination; Any other relevant document

y Life Insurance Cover - DOB Proof: In case of claims upto, Rs.50,000 it is not necessaryto submit a age proof. In case of claims above Rs.50,000, arrange for the DOB

certificate which has been collected at the time of enrollment has to be submitted ;

Claimants statement ; Death certificate from the Registrar of Births and Deaths ; FIR

copy in case of accidental deaths

DOs


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y Clearly articulate the features and all the terms and conditions of the product to the

customer, not suppressing any critical information

y Encourage the customers to declare all critical information about his / her personalhealth, family health, illnesses to avoid repudiation at the claim stage

y Fill up the application form post a personal visit to the customer and take the customersignature on the form as well as on the declaration

y Clearly communicate to the customer that this is a group insurance policy and theinsurance is underwritten by ICICI Lombard General Insurance and Bajaj Allianz Life

Insurance as the case may be

y Share the benefits of the proposition and inform the customer that he can avail the loanwithout the insurance proposition as well.

y The customer shall have the liberty to choose and subscribe to the insurance policyy Take the signature of the customer on the application form and the declaration sheet as

well.

y Hand over the welcome letter along with a copy of the Terms and Conditions sheet

DONts

y Do not offer the Sampoorna Suraksha cover to any customer below 20 years of age andabove 50 years of age

y Do not sublet / source business through third partiesy Do not encourage rebating of premiums from the customery The sanction and eligibility of the loan should not be linked to subscription of Insurance

by the Borrower.

y We should not extend Loan to a customer on the condition that the customersubscribes to the insurance.

y We should not fix or vary the cost /rate of any of the loan items, on the condition orrequirement that the customer subscribes to insurance.

y Do not make any ambiguous statement to mislead the customer

What we Offer


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Fullerton India - Parivaar and Vyapaar

We offer a range of financial products and solutions, tailor-made for the Salaried Individuals(Retail Mass Market) and the Small sized Shop-owners & Entrepreneurs (Commercial Mass

Market). We are present through our own, specialized network of branches, separately for thesetwo business segments. Our branches are always only a short distance away from ourcustomers workplace or home. We service our customers only through our own employees.Each of our customers are assigned a dedicated Relationship Officer who acts as the primarycontact point for all the financial requirements of our customers.

Parivaar

This business vertical is dedicated to address the unique requirements of the SalariedIndividuals. A national network of Parivaar branches, caters to this segment exclusively.

Fullerton India Parivaar has introduced a new concept in the Indian market. Here we have

branches, which cater only to the specific needs of Salaried Individuals. Our Parivaar branchesprovide customized products and solutions, especially designed keeping in mind the uniquecircumstances and requirements of this segment.

Our Parivaar Loans cover a wise range of products, which include:

y Unsecured Personal Loansy Secured Loansy Home Financey Home Equity Loans

We also provide Life Insurance. Our Mutual Funds products, are to be launched soon.

Some of the key advantages of entering into a relationship with us are:y Our biggest proposition is our customer focus, both, in product design/ customization

and service. As an organization, we are structured not around products but alongcustomer segments. We have separate verticals for the Salaried Individuals (Parivaar)and for Small sized shop owners & Entrepreneurs (Vyapaar).

y This model lends itself to better understanding of our customers' financial situation andfor a better products offering to them. With this holistic understanding of our customers,we are also able to combine secured and unsecured products and structure the loan in amanner which is ideally suited to meet individual customer requirements.

y For the first time in India, our own, company employed Relationship Officers service theneeds of the customers. There are no agents or other intermediataries, coming inbetween the customer and us. These Relationship Officers are the end-to-end solutionproviders and act as a single point of contact" for all Product, Process and Servicerelated needs of the customer.


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y Our branches do business only within a 5 km radius. Our customers' office or residence

has to be within the branch coverage area. This closer proximity of our customers to ourbranches, ensures better understanding of their local environment and immediatesituation.

y We participate actively in serving the community in and around the vicinity of ourbranch. Our interest in the locality extends beyond just a business relationship. Webelieve in participating in other aspects of development of the community as well.

In a nutshell, the key values which we bring to the table are:

Simplicity - Easy to understand, simple processes and standard documentationSpeed - Average turnaround time in loan processing is just two days

Neighborhood financing - Branches are located not more than 5 km away from ourcustomers

One Stop Shop - For all financial requirements

Vyapaar

This business vertical is dedicated to meet the unique requirements of Small sized Shop-

owners & Entrepreneurs. A national network ofVyapaar branches caters to this segment

exclusively.India has a large self-employed population running small and basic businesses. When thesebusinesses need financial support to grow and realize their full potential, the limited access toorganized finance becomes a big retardant in their growth. For a country with India's depth, thenext level of growth will come only if basic businesses (the mass market) graduate to the nextlevel of empowerment and self-sufficiency.

Fullerton India Vyapaar strives to improve the business and lives of the small businesscommunity. Our business is focused only on small establishments with a turnover of less thanRs.25 Mn per annum.

The key elements are as follows:

y The business envisages setting up branches with employees dealing directly with thecustomers. This offering has elicited an enthusiastic response from our customers as itgives higher degree of transparency and faster value delivery.

y The relationship model includes a deep assessment of a customers' business resultingin an omnibus facility with a flexible combination of usage in parts, flexibility between acombination of short and long tenures, and from unsecured to partially secured and fullysecured facilities. The facility set up for a customer is based on his risk profile,repayment capacity, as well as proposed expansion plan. A Relationship Officer isassigned to address incremental product needs, as well as for service requirements,through a process of continuous engagement. The business strives to deliver lifelong

financing support and regular facility enhancement, based on business growth.


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We understand that smaller customers do not create a distinction between personal borrowingand business borrowing; the facility is designed to cover both needs.

y Businesses are built on people, and the company hires relevantlocal talent to servethe market, so that there is a connect between the employees and customers.

y The business wishes to bring a full service proposition encompassing loans andliabilities to the small business owners. Besides the variety of loans, life insurance hasbeen introduced which will also be delivered through the branch based RelationshipOfficers.

y The business uses advanced technology tools to record customer history, andleverage track record to enhance credit exposure in line with the customer businesscycle. This ensures continuous support through seasonal peaks.

y Value to customerSimplicity - Easy to understand, simple process and standard documentation.

Speed - Average turnaround time in loan processing is two daysNeighborhood financing - Branches are located in the centre of business hubs convenient

from an access and timing perspective

One Stop Shop - For all business and personal financial needs

CUSTOMERS

y Self Employed People (Businessman)y Salaried People (Servicemen)

Self Employed People (Businessman)These people are those who are having their own business like General Stores, Medical Shop,

Ladies Tailor, Retailers, Hardware Shops, etc.

Salaried People (Servicemen)

These people are those who are salaried i.e. doing jobs or service in any stream or any

professional like lawyer, C.A., Doctor, Engineer, or any Govt. Servant.

COMPITITORS

1. Citi-Finance2. Barklay3. AXIS Bank4. HDFC Bank5. ICICI Bank

1. CITI -FINANCE


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Since 1912, CitiFinancial has been helping people realize their financial goals and dreams.

We are in each province and in the Yukon Territory with more than 300 branches across

Canada. We are part of the communites in which we serve. Our branches are staffed with

friendly, knowledgeable people who live and work right in your neighborhood. Theyunderstand your needs and can tailor a loan solution for just about every situation. Read on

for more details about our companys history.

A Pioneering Beginning

We started in the U.S. when Alexander Duncan founded Commercial Credit in 1912. Our

company was a pioneer in the consumer finance industry. In 1916, we offered an

installment loan program to help people purchase what was then an exciting new invention

- the automobile. That led to the development of installment buying plans for home

appliances and other consumer goods.

Growing with America

In the next decades, we acquired a major credit insurer and a casualty insurance company.

In 1944, we organized an insurance unit that later became American Health & Life

Insurance Company. In 1968, Commercial Credit became a wholly owned subsidiary of

Control Data Corporation.

Going Public

Wall Street legend Sanford I. Weill assumed control of the operations of Commercial Credit

in 1986 and took the company public. Within two years, the company acquired Primerica

Corporation, the parent company of several investment, financial services and insurance

firms, including the well-known Smith Barney.

Joining the Travelers Group

In 1992, Primerica purchased 27% of Travelers Insurance, a company with one of the most

recognizable logos in the U.S. - the red umbrella. Less than a year later, Primerica

purchased the remaining 73% of Travelers, which later adopted the name Travelers Group.

In subsequent years, Travelers Group acquired Shearson-Lehman's retail brokerage, Aetna's

property and casualty business, Security Pacific Financial Services, and Salomon Brothers,

creating the nation's third largest investment house - Salomon Smith Barney.

The Creation of Citigroup

In 1998, Travelers Group merged with banking powerhouse Citicorp to create Citigroup, a

global financial services company serving 20 million customers worldwide. Citigroup's

businesses include asset management, banking, credit and charge cards, insurance,

investments, investment banking and trading.


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An International Company with A New Name

In 1999, Citigroup purchased 128 offices of Texas-based Associates First Capital, giving us

more than 1,400 offices in 45 states. We then turned our focus to Canada, buyingAssociates First Capital offices there. In September of that year, we changed our name to

CitiFinancial to proudly recognize our affiliation with our parent company and to better

reflect what we do today. In November 2000, we continued our growth with the acquisition

of The Associates.

As part of Citigroup, we continue to provide you with a full range of exceptional products

and services to help you find a financial solution that's right for you. Citigroup is the world's

most global financial services company whose other subsidiaries include: Citibank, Travelers

Life & Annuity, Smith Barney and Primerica.

2. BARKCLAYSWith a rich history dating back almost 300 years, Barclays plc has grown into one of the

largest financial services groups in the United Kingdom. The company is involved in

banking, investment banking, and investment management and operates 2,000 domestic

branches and nearly 850 international branches in over 60 countries across the globe.

Barclays is organized into seven business units: Barclays Africa; Barclaycard; Barclays

Capital; Barclays Global Investors; Barclays Private Clients; and UK Banking. The company

has over 4.5 million registered online bankers and over 10.6 million Barclaycard customers

in the United Kingdom. In 2003, Barclays was the world's ninth-largest bank based on

market capitalization.

Early History

Barclays takes it symbol, the spread eagle, from the Quaker goldsmithing and banking firm

founded by John Freame in 1728. In 1736, James Barclay, Freame's brother-in-law, became

a partner in the Black Spread Eagle. When two more of Barclay's relatives joined the firm

Silvanus Bevan in 1767 and John Henton Tritton in 1782the banking firm took the name

by which it would be known for more than a century: Barclays, Bevan & Tritton. While

fledgling joint-stock banks outside London struggled to establish themselves in the late 18th

and early 19th centuries, Barclays, Bevan & Tritton was still occupied with the well-

established and highly lucrative commercial life of London.

A series of legislative changes enacted in the late 19th century created a new banking

climate that threatened the existence of private banks such as Barclays. First, the Bank

Charter Act of 1826 allowed banks with more than six partners to be formed only outside

London. In 1833, the geographical restriction was removed. Stockholders of new joint-stock


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companies were granted limited liability for the first time in 1854. Finally, in 1879, existing

joint-stock associations were allowed to convert to a limited-liability structure.

Mergers in Late 19th and Early 20th CenturiesAs a result of these legislative changes, provincial limited-liability joint-stock companies

started picking off private banks. After lengthy negotiations, three of the largest Quaker-run

banking firmsBarclays (which had become Barclays, Tritton, Ransom, Bouverie &

Company after a merger in 1888), Jonathan Backhouse & Company, and Gurneys, Birkbeck,

Barclay & Buxton, along with 17 smaller Quaker-run banks, agreed to merge and form a

bank large enough to resist takeover attempts. Barclays took its modern form in 1896 when

the 20 private banks merged to form Barclay and Company, Ltd., a joint-stock association

with deposits totaling an impressive 26 million. This marked the beginning of Barclays'

tradition of service to farmers and fishermen.

Francis Augustus Bevan, grandson of Silvanus Bevan, served as the new bank's first

chairman for 20 years. The company's structure and course, however, were directed for its

initial 40 years by Frederick Crauford Goodenough, as first secretary, until 1917, and then

as chairman after Bevan's retirement until his own death in 1934. Goodenough was the only

chairman recruited from outside the original founding families until 1987. Recruited from the

Union Bank of London, Goodenough remained aloof from family controversies and quickly

proved his merit.

Goodenough's first task was to meld the constituent banks into a single enterprise. He took

a decentralized approach that was to be Barclays' hallmark for most of the 20th century.

Each member bank was independently operated under the control of its own board of

directors. Senior partners of the constituent banks were given a seat on the Barclays board.

In this way, longstanding relationships between each member bank and its customers were

maintained, and the new company took advantage of the knowledge and experience of its

leaders.

At the same time, Goodenough initiated a series of mergers which eventually made Barclays

one of the largest banks in Great Britain. In its first 20 years, Barclays acquired 17 private

banks throughout England, including Woods and Company ofNewcastle upon Tyne in 1897,Bolitho Bank in Cornwall, and United County Banks, its first joint-stock bank acquisition, in

1916. The bank's merger with the London, Provincial and South Western Bank in 1918

made it one of the Big Five British banks. During this period, Barclays merged with 45

British banks and its deposit base grew to 328 million.


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This era of banking amalgamations came to an end in 1919, when the Colwyn Committee

recommended, and banking authorities unofficially adopted, limitations on previously

unregulated bank mergers. The committee suggested that thenceforth the Bank of England

and the treasury approve only those mergers that provided important new facilities tocustomers or secured significant territorial gains for larger banks. Mergers were no longer

approved if they resulted in a significant overlap in the areas served by constituent banks

without countervailing benefits to customers or if they would result in "undue prominence"

for a larger bank. After the Colwyn Committee report, mergers were increasingly difficult to

justify, and the consensus was that mergers among the Big Five would not be approved.

3. AXIS BankAxis Bank was the first of the new private banks to have begun operations in 1994, after the

Government of India allowed new private banks to be established. The Bank was promoted

jointly by the Administrator of the specified undertaking of the Unit Trust of India (UTI - I),

Life Insurance Corporation of India (LIC) and General Insurance Corporation of India (GIC)

and other four PSU insurance companies, i.e. National Insurance Company Ltd., The New

India Assurance Company Ltd., The Oriental Insurance Company Ltd. and United India

Insurance Company Ltd. The Bank today is capitalized to the extent of Rs. 357.71 crore with

the public holding (other than promoters) at 57.49%.

The Bank's Registered Office is at Ahmedabad and its Central Office is located at Mumbai.

Presently, the Bank has a very wide network of more than 671 branch offices and Extension

Counters. The Bank has a network of over 2764 ATMs providing 24 hrs a day banking

convenience to its customers. This is one of the largest ATM networks in the country.

The Bank has strengths in both retail and corporate banking and is committed to adopting

the best industry practices internationally in order to achieve excellence.

MISSION AND VISION

Our Mission

y Customer Service and Product Innovation tuned to diverse needs of individual andcorporate clientele.

y Continuous technology upgradation while maintaining human values.y Progressive globalization and achieving international standards.y Efficiency and effectiveness built on ethical practices.

Core Values

y Customer Satisfaction througho Providing quality service effectively and efficientlyo "Smile, it enhances your face value" is a service quality stressed on


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o Periodic Customer Service Audits

y Maximization of Stakeholder valuey Success through Teamwork, Integrity and People

4. HDFC BankThe Housing Development Finance Corporation Limited (HDFC) was amongst the first to

receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in

the private sector, as part of the RBI's liberalisation of the Indian Banking Industry in 1994.

The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its

registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled

Commercial Bank in January 1995.

Mission

Our mission is to be a World Class Indian Bank, benchmarking ourselves againstinternational standards and best practices in terms of product offerings, technology, service

levels, risk management and audit & compliance.

5. ICICI BankICICI Bank is India's second-largest bank with total assets of Rs. 3,767.00 billion (US$ 96

billion) at December 31, 2007 and profit after tax of Rs. 30.08 billion for the nine months

ended December 31, 2007. ICICI Bank is second amongst all the companies listed on the

Indian stock exchanges in terms of free float market capitalisation*. The Bank has a

network of about 955 branches and 3,687 ATMs in India and presence in 18 countries. ICICI

Bank offers a wide range of banking products and financial services to corporate and retail

customers through a variety of delivery channels and through its specialised subsidiaries

and affiliates in the areas of investment banking, life and non-life insurance, venture capital

and asset management. The Bank currently has subsidiaries in the United Kingdom, Russia

and Canada, branches in Unites States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar

and Dubai International Finance Centre and representative offices in United Arab Emirates,

China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. Our UK subsidiary has

established branches in Belgium.

ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National

Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are listed onthe New York Stock Exchange (NYSE).

History


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ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial institution,

and was its wholly-owned subsidiary. ICICI's shareholding in ICICI Bank was reduced to

46% through a public offering of shares in India in fiscal 1998, an equity offering in the

form of ADRs listed on the NYSE in fiscal 2000, ICICI Bank's acquisition of Bank of MaduraLimited in an all-stock amalgamation in fiscal 2001, and secondary market sales by ICICI to

institutional investors in fiscal 2001 and fiscal 2002. ICICI was formed in 1955 at the

initiative of the World Bank, the Government of India and representatives of Indian industry.

The principal objective was to create a development financial institution for providing

medium-term and long-term project financing to Indian businesses. In the 1990s, ICICI

transformed its business from a development financial institution offering only project

finance to a diversified financial services group offering a wide variety of products and

services, both directly and through a number of subsidiaries and affiliates like ICICI Bank. In

1999, ICICI become the first Indian company and the first bank or financial institution from

non-Japan Asia to be listed on the NYSE.

After consideration of various corporate structuring alternatives in the context of the

emerging competitive scenario in the Indian banking industry, and the move towards

universal banking, the managements of ICICI and ICICI Bank formed the view that the

merger of ICICI with ICICI Bank would be the optimal strategic alternative for both entities,

and would create the optimal legal structure for the ICICI group's universal banking

strategy. The merger would enhance value for ICICI shareholders through the merged

entity's access to low-cost deposits, greater opportunities for earning fee-based income and

the ability to participate in the payments system and provide transaction-banking services.

The merger would enhance value for ICICI Bank shareholders through a large capital base

and scale of operations, seamless access to ICICI's strong corporate relationships built up

over five decades, entry into new business segments, higher market share in various

business segments, particularly fee-based services, and access to the vast talent pool of

ICICI and its subsidiaries. In October 2001, the Boards of Directors of ICICI and ICICI Bank

approved the merger of ICICI and two of its wholly-owned retail finance subsidiaries, ICICI

Personal Financial Services Limited and ICICI Capital Services Limited, with ICICI Bank. The

merger was approved by shareholders of ICICI and ICICI Bank in January 2002, by the High

Court of Gujarat at Ahmedabad in March 2002, and by the High Court of Judicature atMumbai and the Reserve Bank of India in April 2002. Consequent to the merger, the ICICI

group's financing and banking operations, both wholesale and retail, have been integrated

in a single entity.

SWOT OF FULLERTON INDIA


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Strength

Multi Branches all over India with Multi Relationship Officers.

Weakness

Borrowing rates from RBI is high i.e. 12%.

Opportunities

Converting into Bank through joint venture by 2011.

Threats

Citi-Finance, Barclays, and other competitors.

Fullreton India credit Com Ltd

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