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“Expand Your Horizons” Webinar Series
Conflict CommunicationFebruary 10, 2015 1:00 – 1:45pm
The Webinar will begin shortly. You can ask a question in the box on the right hand side. We will answer them
during our Q&A at the end of the webinar.
Presenter:Renée Gendron – Principal, Vitae Dynamics Inc.
Moderator:Juliana Dong – Intermediate Financial Policy & Systems Officer, Transport Canada
2
Recognising ConflictDifference of opinion:
Procedural Values Goals or objectives Power Rights Interests Personalities
Sources of Information
• Seek out different sources
• Challenge your assumptions
• Challenge your motivations
Questions Funnel • Honing in on what you want to know more about ……..
• ……… then formulating a response
Signs of an angry person • Gets mad over little things
• Frequently interrupts
• Complains
• Holds a grudge
• Cold-hearted
Using the Questions Funnel• Angry people may not know why they are angry
• Ask open-ended questions to help reduce tension
Review• Conflict is a disagreement
• Control your impulses
• Check for accurate information
• Angry people may not know they are angry or why they are
• Ask open-ended questions to diffuse an angry person
Questions and Answers
15
Cyber Security• Tuesday, February 24, 2015 at 1:00pm EST• Panelists:
• Les Wong – Director, Cyber Threat Evaluation Centre, Communications Security Establishment of Canada
• Ewan Willars – Director of Policy, ACCA Global
A Conversation with Nova Scotia’s new Auditor General• Thursday, March 12, 2015 at 12:00pm EST• Presenter:
• Michael Pickup, CA – Auditor General of Nova Scotia
Upcoming Webinars
Register at www.fmi.ca/events/webinars