FUEL RETAIL READY FOR EV’S · to Mobile Commerce for Fuel Retailing” from P97 followed by...

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INFORMING AND SERVING THE FUEL INDUSTRY GLOBALLY

WWW.PETROLWORLD .COM I ssue 1 2019

Mobile Commerce for Fuel Retail

New Technology EdgePetrol

The Customer Service Station Experience Evolves

Byco Petroleum Pakistan

FUEL RETAIL READY FOR EV’S

DESIGNED FOR YOUWayne HelixTM fuel dispenser

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©2018. Wayne, the Wayne logo, He l i x , Dover Fue l ing So lu t ions logo and combina t ions the reo f a re t rademarks o r reg is te red t rademarks o f Wayne Fue l ing Sys tems, in the Un i ted Sta tes and o ther count r i es . Other names a re fo r i n fo rmat iona l purposes and may be t rademarks o f the i r respect i ve owners .

© 2018 Dover Fue l ing So lu t ions . A l l r i gh ts reserved. DOVER, the DOVER D Des ign , DOVER FUEL ING SOLUTIONS, and o ther t rademarks re fe renced here in a re t rademarks o f De laware Cap i ta l Format ion . Inc . /Dover Corpora t ion , Dover Fue l ing So lu t ions UK L td . and the i r a f� l l i a ted en t i t i es . 092018v2

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FUELWORLD Issue 1 2019

MOBILE COMMERCE FOR FUEL RETAIL

12

2

+ CONTENTS

OIL COMPANY AND RETAIL BRAND NEWS21 ASIA25 BYCO PETROLEUM PAKISTAN28 MIDDLE EAST30 AFRICA33 EUROPE36 NORTH AMERICA39 LATIN AMERICA

SECTION 3: NEWS

04 WORLD VIEW Key stories from around the world08 FUEL RETAIL READY FOR EV'S11 TECHNOLOGY12 MOBILE COMMERCE FOR FUEL RETAIL14 EDGEPETROL'S NEW TECHNOLOGY

SECTION 1: FEATURES

SECTION 2: PRODUCTS & SUPPLIERS

16 PRODUCT AND SUPPLIER NEWS

SECTION 5: INDUSTRY INFORMATION

50 PEOPLE ON THE MOVE52 THE NEXT ISSUE

FUEL RETAIL READY FOR EV'S

08

THE EVOLVING CUSTOMER EXPERIENCE IN FUEL RETAIL

42

PETROLWORLD Magazine online WWW.PETROLWORLD.NET

42 THE EVOLVING CUSTOMER EXPERIENCE IN FUEL RETAIL45 CONVENIENCE NEWS FROM AROUND THE WORLD

SECTION 4: WORLD OF CONVENIENCE AT THE SERVICE STATION

BYCO PETROLEUM PAKISTAN

25

FUELWORLDIssue 1 2019

+ EDITOR'S LETTER

Welcome to our first issue of 2019!

It is a special year for PW Media International as we celebrate 10 years of Publishing. The first PetrolWorld magazine in print was published in the autumn of 2009. However, you maybe surprised to know that we did a test run in the summer of 2008 with an online version called PetrolWorld Journal. This included an interview with Martin Gafinowitz then President of Gilbarco Veeder-Root.

Reflecting the changes in our market place, last year we changed the name of the publication to ‘FuelWorld’. Under the banner of the “World of Convenience at the Service Station”, we are introducing new segments to the publication in 2019 and 2020. This will mirror the changes taking place around the world on the fuel service station and the logistics of transporting fuel from storage to end user.

In this issue, we are introducing two new segments into the publication. The first is “Technology” on page 11 and the second is the World of Convenience on page 41.

Electrical vehicles (EV’s) are now a growing part of the fuel retail network around the world. Our first feature in this issue is on page 8 and titled “C-store & Fuel Retail Markets Charged & Ready for Electrical Vehicles”. Deepesh Nayanar who leads e-mobility at Gilbarco Veeder-Root outlines how businesses can navigate the adoption of EV charging.

Our Technology section on page 11 includes “An Introduction to Mobile Commerce for Fuel Retailing” from P97 followed by EdegePetrol’s success in the UK to change independents owners on how they manage their portfolios.

Byco Petroleum Pakistan feature on page 25 and in the new World of Convenience section, watch out for a great feature “Evolving the Customer Experience in Service Station Retail”. Our usual market news from around the world takes up 13 pages from page 21 and Product-Supplier news is on page 16. Enjoy this packed issue and read on!

David Egan International Editor FuelWorld

+ CONTACTS

International EditorDavid Egan

ContributorsAbbey GriffonClaire LewisCriona TurleyDeepnash NayanarShehryar Ahmad

Art DirectorAnja Coyne

Advertising [email protected]@petrolworld.com

Accounts [email protected]

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PrintWalsh Colour Print, Ireland

Published quarterly (four times a year) both the PetrolWorld Magazine and the C-STORE executive Magazine, including their Supplements, are circulated to all key purchasing decision makers within the fuel value chain from Logistics (distribution), through retail marketing to C-Store/G-Store across the globe. Additionally the vast majority of key personnel within companies supplying to these retail brands are recipients.

All material © 2019. No part of these publications or any other PetrolWorld material may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the prior written consent of the Publisher. Opinions and comments expressed herein are not necessarily those of the Publisher. All rates are correct at time of going to print but are subject to change. Whilst every effort has been made to ensure that all information contained in these publications is factual and correct at time of going to press, PetrolWorld cannot be held responsible for any inadvertent errors or omissions contained herein.

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Total has agreed to develop joint activities in the downstream petroleum sector in Angola, with national company Sonangol.

In Saudi Arabia, Total Oil signed a memorandum of understanding with Aramco followed by an engineering and design contract last October, for a $9 billion petrochemical complex in the Kingdom.

Depending on the outcome of the ongoing liberalization process in Angola, Total also intends to address through this partnership both petroleum products logistics and supply, including imports and primary storage of refined products. Under the current agreement, Sonangol will bring in 45 already existing urban and highway service stations, with a key presence on selected locations in 10 coastal and central provinces. Total will work alongside partner to rapidly develop this network, in order to meet the highest international retail standards and improve fuel quality distribution throughout the country.

With regards to developing a network in Saudi Arabia, Total CEO Patrick Pouyanne said, “I am investing in Saudi Arabia — heavily. We will establish a retail network in Saudi Arabia.” Aramco has earlier this month, revealed that it would establish a domestic fuel retailing subsidiary as part of the national energy company’s drive to expand beyond crude oil production into downstream businesses. Saudi Aramco Retail Co., the new firm would create a network of fuel stations within Saudi Arabia to sell automotive fuels. 0119

WORLD VIEWSnapshot stories from around the world

Total Oil to Develop Fuel Retail Networks in Angola & Saudi Arabia

4 Section 1 Feature > World View

Husky Energy Considers Non-Core Assets Sale

Husky Energy, after undertaking a strategic review, could possibly sell its Canadian retail and commercial fuels business with its Prince George Refinery.

Husky increasingly focuses on core assets in its Integrated Corridor and on its offshore business in Atlantic Canada and the Asia Pacific region, which is followed by its decision to review and consider a sale of non-core downstream assets. The outcome of Husky’s proposed acquisition of MEG Energy being undertaken is independent of the potential disposition.

CEO Rob Peabody said that their retail network and the Prince George Refinery are excellent assets, with exceptional employees, which have made solid contributions to Husky over the years. “However, as we further align our Heavy Oil and Downstream businesses to form one Integrated Corridor, we’ve taken the decision to review and market these non-core properties. We expect the businesses will be highly marketable, attracting strong interest and valuations. Husky delivers value to its customers and we anticipate that high level of quality and service will continue whether or not the businesses are sold.”

Husky has been in fuel retail for 80 years in Canada and currently has more than 500 service stations, travel centers, cardlock operations and bulk distribution facilities from British Columbia to New Brunswick. Its myHusky Rewards loyalty program has about 1.6 million members. 11012019


Tanknology Inc. hosted their first International Licensee Summit in Barcelona, Spain, February 18-20, 2019. This flagship event included attendees from more than fourteen countries, including Panama, the UK, Italy, Turkey, Australia, New Zealand, Malaysia, and Portugal

The Summit opened with an address from Tanknology President & CEO Allen Porter, discussing Tanknology history – and with it the development of underground storage tank regulations in the United States, market changes including a history of the retail market from 2000.

Attendees also discussed regulations around the world, preventa- tive maintenance programs and client program choice, varying regulations, automatic tank gauge certifications and vapor recovery programs and the importance of tank calibrations. Leslie Retief of South Africa-based Tanknology SA Petroleum Solutions spoke on tank conversion methods and tank lining services.

Fuel quality was a topic of concern throughout the Summit. Given Tanknology's industry-changing camera technology with PetroScope and TankCam, the Licensee network has a unique view into this sector.

Mark Orr of UK-based LCM Environmental spoke about their Fuel Quality Management – including on-site testing and analysis of water, particle, and bacterial content, and efforts to ensure operators are more involved with their fuel. One of LCM's core services is tank cleaning, aided by Tanknology's PetroScope camera. LCM is also involved in researching the long and complex supply chain related to fuel in the United Kingdom, and how biofuels may cause issues with reliability.

Rick Causey, of Tanknology Australia, discussed their fuel filtration system, along with the Australian market's

underlying concern for fuel quality – a 2015 report ranked Australia at 66 out of 100 countries based on Sulphur content of their fuels.

Similar to Australia, ultra-low Sulphur diesel is a concern in the United States. Brad Hoffman, Tanknology VP of Engineering presented on this topic. In his presentation, Hoffman stated that increased corrosion and microbial activity inside tanks were present inside of tanks, and that vapors are causing severe corrosion on submersible turbine sumps. His presentation included a new Tanknology-developed service, STS ProTec, that is designed to combat sump corrosion caused by vapors.

Tanknology Quality Manager Mike Levesque delivered a presentation on how to ensure ongoing quality in reports and from technicians, how to correctly maintain equipment and resolve common issues, and a refresher on safety procedures.

All of these topics led to in-depth, roundtable type discussions where licensees were encouraged to present their own findings, services and market perspective. It is hoped that the connections through the Summit will spark ongoing conversations on technology, processes, methodologies and research.

David Egan was in attendance and represented PetrolWorld at this summit. 06032019

Tanknology’s First International Licensee Summit a Success

Feature > World View Section 1 5

Allen Porter President & CEO Tanknology

See ifsf.org for more information

IFSF LTD. IS THE INTERNATIONAL FORECOURT STANDARDS FORUM

• IFSF IS A NOT-FOR-PROFIT ORGANISATION ENABLING TECHNOLOGY STANDARDS FOR RETAIL EQUIPMENT & SERVICES

• IFSF ADOPTION REDUCES EXPENSIVE AND TIME-CONSUMING RESEARCH & DEVELOPMENT COSTS

• IFSF COMPLIANCY IS BECOMING A STRONG SELLING TOOL AS IT OFFERS GLOBALLY APPLICABLE & RECOGNISED STANDARDS

• IFSF ALLOWS RETAILERS TO TREAT DEVICES AS COMMODITIES WITH INTER-CONNECTING & INTERCHANGEABLE BENEFITS

KEEPING AHEAD IN THIS BUSINESS IS TOUGH STANDARDS HELP

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The Future Fuel Service Station

The 3rd PW Asia Fuel Retail Conference will take place in Manila on 18th June 2019. It is the only open independent international platform for the sector in Asia. It also remains an unigue international networking event that is cost effective.

While the main theme will be “The Future Fuel Service Station”, the role of technology will very much have a high profile both in presentations and attendance. Finally with the 3rd PW Asia Fuel Retail Conference taking place in the Philippines, there will be a special focus on the local market by way of presentations and participation.

The Philippines fuel retail market represents one of the largest vibrant markets in SE Asia. It is also a deregulated market that has seen much change over the last twenty years. In holding the event in Manila, we have made some practical changes to take some local factors into account. Instead of a two day Conference, we are holding the main Conference and Networking dinner on Tuesday 18th June 2019. One of the key challenges for the organisers is to create a pragmatic and flexible schedule

that allows delegates and visitors time to network during and around the event.

This relatively new international platform and meeting point for the industry brings together oil companies, fuel brands, retail brands, independent dealers, equipment & solution providers,

key equipment & solution distributors as well as regulators, government health & safety executives, specialized downstream consultancies, and independent investment companies and/or their representatives. 127032019

Website: www.pw-asia.com

6 Section 1 Feature > World View


Puma Energy plans to restructure and sell assets to cut its debt and improve profits, a source familiar with the matter said.

Puma has hired consulting firm McKinsey under new chief executive Emma Fitzgerald who took over in January from Pierre Eladari, who had overseen rapid expansion, the source said. Although its full-year 2018 results have not been finalized, Puma expects a small net loss or profit.

Trafigura, which owns about 49 percent of Puma, has had to put plans to list Puma on hold after a change of government in Angola complicated reducing the country’s stake, coupled with weaker profits and a high debt profile. Angola’s state oil firm and Cochan Holdings, which is run by a former Angolan general, hold the rest of Puma.

Puma, which traces its roots to Argentina, has more than 3,100 fuel service stations in Latin America, Africa and Asia-Pacific and last year sold its small Peruvian retail network to Spanish oil and gas group Repsol. It said in a third quarter investor presentation that it expected a near $200 million drop in earnings before interest, tax, depreciation and amortisation (EBITDA) to $550 million.

Puma’s net profit was around $61 million, down from $128 million the year before, as of Sept. 30 last year, while its current and non-current liabilities were nearly $6.2 billion, Trafigura’s annual results showed. Puma’s net debt by the end of its third quarter last year was just over $1.5 billion and its net debt to EBITDA ratio was 2.6, according to Puma’s results. 15022019

Puma Energy to Restructure & Sell Assets

Don`t hesitate to contact us!

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Feature > World View Section 1 7

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The world of E-Mobility is shifting into high gear and now is the time for convenience stores and petrol stations to prepare for the ride. Global automakers expect to spend at least $300+ billion on E-Mobility projects over the next five to 10 years, according to a recent analysis by Reuters. Porsche just doubled planned production of its EV model based on strong demand.

So while the carmakers build the cars, mobility companies like Gilbarco Veeder-Root are planning how to keep those electric vehicles charged.

State of E-MobilityAlthough still in its infancy, the adoption of electric vehicles is expected to mature rapidly over the next 15 years. By 2035,

Gilbarco Veeder-Root predicts nearly 40% of all new cars sold will be electric. Today, 50kW chargers are the most common type of public fast charger and take about 30 minutes to fully charge a vehicle. The technology exists to charge in 5-10 minutes, however there are very few cars that are compatible with those more powerful chargers. IONITY, a European charging network, is currently

8 Section 1 Feature > GVR EV

Gilbarco Veeder-Root Outlines How Businesses Can Navigate the Adoption of EV Charging

C-store and Fuel Retail Markets Charged and Ready for Electric Vehicles

COVER STORY


Feature > GVR EV Section 1 9

rolling out these Ultra-fast 350kW DC chargers in select areas. Gilbarco Veeder-Root’s E-Mobility partner, Tritium, is playing a critical role in that initiative with its Veefil PK Ultra-Fast charger.

Gilbarco Veeder-Root has been studying E-Mobility for more than a decade and has decided to begin using its unique market position to help businesses leverage EV charging. For Gilbarco Veeder-Root, electrification has proven its staying-power.

“Electric vehicles are no longer a passing futuristic fad, they are a reality that all businesses should be considering as the demand for EVs rise. E-Mobility should not be viewed as a threat to petrol stations, it should be viewed as an additional revenue stream that has strong potential for generating forecourt and in-store traffic. This is a real market with a real demand that must be met,” said the Global E-Mobility lead for Gilbarco Veeder-Root, Deepesh Nayanar.

What Does It Mean for C-stores and Fuel Service Stations?Society expects petrol stations to be right around the corner at all times and that expectation will not change. Unlike other types of retail stores, petrol stations are strategically located based on driving patterns. That distinct advantage is core to creating a charging network that works efficiently.

One of the greatest limitations with EV use today is long-distance travel.

C-stores and petrol stations are the key to solving that issue by adding EV chargers to their operations. According to Gilbarco Veeder-Root, more drivers will start switching to electric vehicles when they know they can easily find an EV charger at least every 75 miles of driving.

“Petrol stations have already laid their own foundations for success in E-Mobility. The next step is converting that foundation into a long-term revenue stream by building it out the right way, at the right pace. Once c-stores and petrol stations realize they have the upper-hand on retailers like grocery stores, we will start seeing more and more EV chargers pop up on forecourts around the world,” Nayanar said.

Another advantage retailers have in their corner is the stubborn nature of human behavior. Mobile phones have been a ubiquitous part of everyday life for decades, yet people still periodically forget to charge their phones each night and start their next day with 19% battery life. Similarly, people will charge their cars when it’s most convenient for them and that will not always be at night, tucked away in their garage. Instead, drivers will continue to charge at the same places they’ve always filled-up, at petrol stations on the sides of streets, highways, and interstates.

Today in western countries, 70%-80% of EV drivers charge their cars at home or at work. As charge times inevitably shrink and infrastructure develops, Gilbarco Veeder-Root believes

these two practices will become less prevalent. Companies that offer EV charging amenities now, will likely find it untenable as more employees switch to electric vehicles in the future.

Additionally, no practical solutions exist for people living in multi-unit dwellings (MUDs) like apartment buildings and condos. While building owners may provide a few chargers as an amenity now, that option will become just as unsustainable as offering chargers to every employee of a large company. Most MUDs do not have the space or the infrastructure to support charging for every tenant.

C-stores and petrol stations now have a new opportunity to make on-the-go charging more appealing. Businesses must find creative ways to offer discount charging or other promotions to draw customers away from their home-chargers. The 30-minute charge-time also presents a prime upselling opportunity for c-stores and petrol stations, bringing in more foot-traffic and high-margin purchases from a higher-income demographic.

The Road AheadFrom Kodak to Blockbuster, there are dozens of examples of companies that failed because they ignored innovation until the world moved on without them. There is also risk in being an early adopter, but luckily for E-Mobility, the writing on the wall is clear: This technology is coming and businesses


should prepare. Businesses that start building out their EV plans early also get the benefit of experimenting with different business models to find the right way to best serve their customers.

As it stands today, the public EV charging infrastructure is anything but customer-friendly. Charging networks rent space at petrol stations but also take the lion-share of profits, customer data, and overall control. Drivers find themselves subscribing to multiple networks, lugging around multiple membership cards, and tying up cash in account deposits, just to ensure they will have a charger nearby when they need it. Gilbarco Veeder-Root sees a different future where the power lies with the retailer and the consumer. Instead of worrying about which charging network to choose, drivers will simply pull over at any charging station and pay the same way they pay for liquid fuel.

Investing in EV charging should be considered, as Gilbarco Veeder-Root does, an additive business play. Fossil fuels will continue to represent over 90% of a petrol station’s product inventory for decades to come. For that reason, retailers should look at adding EV chargers in a strategic and methodical manner. Gilbarco Veeder-Root suggests retailers prioritize areas where EV usage is most popular. Businesses should also target areas offering the best government or utility incentives.

Millennials will play a significant role in pushing E-Mobility mainstream too. This generation is environmentally conscious and tends to share or rent things rather than own them. Millennials have already proven the demand for ride-sharing with the success of companies like Uber and Lyft. As cars become autonomous, the demand for ride-sharing is expected to increase. Shared cars that are self-driving will also be electric, and those cars will need plenty of chargers at hubs along their routes.

The Industry AheadGilbarco Veeder-Root believes it has found the right partner to help petrol stations leverage this rapidly growing market. In October, the company announced a minority investment in electric vehicle

software and hardware manufacturer, Tritium, which specializes in the design and development of DC fast charging solutions for electric vehicles. The company was established in 2001, and launched its first DC fast charger in 2014. Since then, it has become a leading global supplier with installations in 26 countries.

“We really feel like this is the right time to be in electric vehicles for a few reasons. Our customers who are site hosts at retail fueling stations have prime locations to serve customers in their day-to-day routines and for long distance travel. Adding EV chargers will only add more value to our customers and our employees globally, in terms of the products and services we can offer for current and future generations,” said Nayanar.

Gilbarco Veeder-Root will sell all Tritium solutions, including Veefil-PK high power charging (HPC) systems, which are capable of a full charge of an EV in just five-to-ten minutes. These high power charging systems have unique and innovative liquid-

cooled technology and a significantly smaller footprint than other HPCs on the market. The unique cooling system allows for less wear on internal parts to ensure optimal charger lifetime.

Tritium has announced partnerships with a number of new customers across the globe in 2018, including a deal to supply its Veefil-PK high power charging systems for the IONITY network. Together with IONITY, Tritium is globally the first in the ground with 350KW high power chargers. IONITY is a joint venture of the BMW Group, Daimler AG, Ford Motor Company and the Volkswagen Group with plans to roll out 400 sites across Europe.

The Bottom LineE-Mobility is here to stay. C-stores and petrol stations are in the best position to meet the EV charging demand. However, if those businesses wait to act, rest assured, another type of site host will step in and fill the void. Every business must follow their own path to get into the EV charging space, but there is still one common thread: act now or get left behind.

Deepesh NayanarDeepesh Nayanar leads e-mobility for Gilbarco Veeder-Root, a transportation technology company of Fortive (Fortune 500, NYSE FTV) based in Greensboro, NC. Formerly the Marketing Director for fuel dispensers, Deepesh is using his experience to advance EV charging technology into the mainstream retail fuel and c-store markets. Deepesh has 20 years of experience in highly-technical industrial technology and automotive/vehicle based businesses.

Prior to joining Gilbarco Veeder-Root, Deepesh worked for Navistar, a commercial truck and bus manufacturer. He also worked for Federal Signal Corporation, which makes safety and security vehicular products, and Mahindra & Mahindra, an Indian auto major. He has earned MBA’s from the University of Illinois at Urbana-Champaign and the University of Mumbai, as well as a bachelor’s degree in mechanical engineering from Pune University.

10 Section 1 Feature > GVR EV

TECHNOLOGYWORLD


12 Section 1 Feature > P97

Mobile commerce is transforming the checkout process by making the payment virtually invisible. By allowing consumers to perform transactions via their phones, tablets, and cars, mobile commerce is adding a level of convenience, security, and value never before experienced by consumers.

Most retailers in various industries are taking the benefits of mobile commerce to transform the customer experience. With the introduction of mobile commerce, retailers are collecting more data on customer demographics and behaviour, utilising advanced processing capabilities on the data collected to attract and retain customers.

Fuel retailing is one industry set to benefit significantly from mobile commerce. Currently, there is a clear disconnect between what consumers want and what today’s fuel retailers provide, driving the need for mobile commerce to bridge the gap.

Diving Deeper: The Disconnect Between Consumer Needs and Fuel Retailers Capabilities

Marketing Campaign Cost / EffectivenessCurrent IT architecture limits the implementation of world-class loyalty

programs and cost effective digital marketing programs by restricting the use of data. Though there may be sufficient data to enable behavioural marketing programs, architectural limitations prevent the system from being able to process that data.

The volume of information available is increasing exponentially, which is an ideal scenario for retailers. But fuel retailers are missing out on the benefits, and are unable to capture consumer data and make meaningful correlations, primarily due to a lack of data acquisition and integration.

This data disconnect means that it’s difficult and often impossible to obtain or use data quickly and efficiently to get the information and answers needed for improved brand loyalty, trend identification, behavioural influence, and operational performance optimization.

IT Infrastructure / Upgrade / Cost of OwnershipFuel retailers are looking for ways to reduce IT support and costs of technology upgrades. With the recent EMV liability shift, there was significant investment upgrading card readers in fuel dispensers and point of sale systems. For larger fuel retailers, the investment was significantly higher,

upgrading proprietary forecourt and legacy POS systems, which will only provide minor functional changes.

The current state of IT infrastructure with most fuel retailers is they’re unable to adequately support and respond to analysis, operations and business needs. Existing IT architectures are often limited by siloed applications, poor integration, and barriers to collaboration. There is limited consumer data captured at the point of sale, and a lack of integration encumbers use of technology like complex event processing to optimise decisions and execute real-time behavioural marketing.

Compliance and Transaction CostsWith constantly changing regulations and payment card compliance mandates, like EMV technology and Payment Card Industry compliance, fuel retailers are trying to understand and manage the impacts on their business.

The Four Technology Trends Driving Today’s Consumer-Facing Industries

Mobility and Internet of Things Most consumers and retailers in various industries are taking the benefit of

Mobile Commerce for Fuel Retailing – An introduction

COVER STORY


Feature > P97 Section 1 13

mobile computing to transform the customer experience for purchases of goods and services. With the introduction of the Internet of Things concept, we see more retailers using technology to collect more data on customer usage through wearable devices and utilising advanced processing capabilities on the data collected to attract and retain customers.

Cloud ComputingCloud computing is computing capability delivered as a utility through Internet standards and protocols, commonly grouped into ‘public cloud’ and ‘private cloud’ types. Public clouds, as the name indicates, are available for anyone who wields a credit card (an example of a public cloud would be Microsoft Azure). Private clouds are meant for the exclusive use of a business or a consortium of businesses that collaborate. The cloud approach is ideal for complex fuel retailing operations, with its multi-vendor, multi-partner environment and huge volumes of data that require a combination of strict security and easy sharing with appropriate partners.

Social Media and Collaboration With current IT infrastructure, collaboration is also difficult because there’s no convenient, shared location where multiple internal and external partners can access information stored on the corporate network. For example, it would be extremely valuable for fuel retailers to correlate consumer profiles with fuel and in-store purchases. This correlation would require marketing data tied to the purchaser’s payment event data, marketing data of an offer being accepted for in-store purchase, and payment data of the in-store purchase. Facilitating this collaboration would lead to predictive analytics becoming available to the value chain participants.

The industry is now embracing social enablers to increase worker productivity using social media technologies like status updates and notifications from social networks like Twitter and Facebook, along with real-time messaging, blogs, photo sharing and wikis. As professionals use these technologies to manage their personal

and professional connections, the industry is adapting network-based capabilities to foster cross-discipline collaboration and to better understand and manage the fuel retailer’s operations environment.

Big Data / Analytics The future of fuel retailing will incorporate the concepts of data mining, business intelligence and real-time event correlation to create predictive analytics from mashups. Mashups will take two forms -- consumer mashups, which will combine data from multiple public sources to facilitate behavioural marketing, and data mashups which will combine similar types of media and information from multiple sources into a single representation (e.g. new behavioural profiles, segmentations and categories).

Mobile Payments Architecture: What’s Required and How it Should LookFuel retailers need to make the experience of buying fuel simpler and more effective. Using mobile commerce, retailers can increase revenue by providing better offers and bundling more value-added services to the transaction. This is made possible by analysing customer interaction patterns to provide in-context offers and providing new channels such as the connected-car to enable the consumer to search, navigate, and pay.

Key considerations:1. Breaking application siloes2. Integrated point of sale systems3. Secure mobile payments

a. Geo-location servicesb. Identity authenticationc. Mobile wallet ready

4. Connected cars5. Advanced analytics6. Flexible deployment

Fuel retailers are looking for solutions that help address these challenges. Some of these solutions will lead to access to larger amounts of data which will need to be securely stored. New technology provides many solutions to deal with these issues, but the retailer needs help to find the means to enable

different applications to work together in the optimal combinations, and to fit them into their legacy estate of sites.

Considering PetroZone’s Proven Mobile Commerce Solution“People have come to expect certain conveniences when they shop, travel, and handle their finances–such as mobile access, personalization, loyalty tracking, and no-touch transactions,” Andrew Feinberg, principal, Deloitte Consulting LLP and US Restaurants and Food Service leader, said.

In order to meet customer expectations, businesses have to be constantly innovating. There’s a need for IT architecture in oil companies and merchants that provides a secure and reliable environment for customer transactions. The Microsoft Retail Fuels Marketing Reference Architecture white paper lists the guiding principles to a successful mobile commerce program, and references PetroZone as a leading solution.

PetroZone is a cloud-based mobile commerce and digital marketing solution that connects fuel retailers to their customers by enabling mobile payments and digital marketing campaigns. It provides architecture that serves as a common, reliable environment for implementation and integration of the many technologies required by a fuel retailer to help develop their future IT architecture, helping to dramatically improve efficiency and cost-effectiveness for analysis, operations and business.

For more information on P97’s PetroZone, reach out to [email protected], or give us a call at:+61 428 038 772 – Asia Pacific+ 44 7738 026968 – Europe1 (888) 797-3050 – U.S.

P97 are headline sponsor at the forthcoming PW Asia Fuel Retail Conference in Manila on 18th June 2019.

ASIA FUEL RETAIL CONFERENCE 2019


14 Section 1 Feature > EdgePetrol

After working with forecourt owners for over a year to understand the challenges they face, EdgePetrol launched to UK forecourt owners in 2017, giving them control of their sites to drive profits for their portfolios.

By connecting to all of a portfolio’s key data points - including point-of-sale, fuel suppliers, wetstock and competitor pricing data - Edge is able to provide real-time visibility and insight that allows for better day-to-day decision making.

Growth came quickly for EdgePetrol. Five of the UK’s top ten independents and brand-name oil companies in both the UK and Ireland are now benefiting from use of their product.

“Our success came from listening to the challenges faced by forecourt owners and focusing on finding solutions. By working with them, we were able to build a product that replicated their day-to-day decision making in a more reliable, accurate and timely manner.” Said Gideon Carroll, CEO of EdgePetrol.

By connecting to the fuel supplier, Edge has solved the age-old problem of margin visibility. Previously, retailers were using their last cost price or their replacement cost to calculate their margins, without taking into account previous deliveries at different cost prices in their tanks. Edge applies a cost price to each litre and weights and blends for each transaction, giving a live and accurate margin for each grade, site and portfolio.

Furthermore, EdgePetrol recognises fuel cards and can provide a live ‘net’ margin which takes into account the costs of each one as the transactions happen. This is allowing for better price setting, reporting and forecasting for their customers.

“We received an influx of great ideas from customers over the last year, but the pick of the bunch is net margin. Providing a live number of what they are actually making in real-time is totally changing the way forecourt owners go about their pricing decisions” Said Gideon.

In regard to competitor pricing, Edge will connect to any data point that the customer uses, but also provides its own solution. If a customer is happy to share their live pole sign price, they will receive the live prices of other Edge customers.

“We noticed that forecourt owners were either using outdated sources of pricing data or were spending valuable staff time to go and capture local competitor pricing, which is subject to human error and manipulation. By allowing for live price sharing, we are saving companies fortunes on wasted staff hours and providing a trustworthy data point for daily decision making.”

Ian Woodcock, Retail Director, Harvest Energy, said: “We have 86 sites signed with EdgePetrol and it is changing the way that we manage our large portfolio. Accurate margins make for better decision-making and this is driving profitability for our company. The team at EdgePetrol are always willing to listen to client feedback and continuously looking to improve their offering."

Edge is now looking to take this technology into European markets.

“European forecourt owners often face the same challenges as those in the UK and Ireland. The current product along with new features such as customisable notifications, remote pole price setting and enhanced performance reporting will not only allow Edge to breach new markets, but to service portfolios of thousands of sites from one central location accessible from anywhere” Concluded Gideon.

If you would like to find out more about how EdgePetrol can help your business, please visit www.edgepetrol.com or alternatively email [email protected] or call 0203 865 8689

EdgePetrol’s success in the UK has seen them change the way forecourt owners are running their portfolios – and Europe is next

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16 Section 2 Product & Supplier > News & Updates

NEWS INDEX

Acdelco Announces Long-Term Partnership with Autopro

Adverto Makes Progress in the Middle East – Outdoor Media

Clarksons Partners With Airtec Corporation in New Zealand

Gate Petroleum USA Employs ClearView™ Solution for SE Network

Dover to Acquire Belanger

Dover Fueling Solutions’ Rio de Janeiro Facility Named Dover Safety Excellence Gold Award Winner

Dover Fueling Solutions Provides Wetstock Monitoring Services to Mountain Express Oil Company

Durapipe PLX Enhances Connections + Scoops Award in England

Edenred Completes the Acquisition of CSI and that of TRFC

Elaflex Pacific Improves Autogas Nozzle Range in Japan

EMS Australia Automated Price Management Supports FLSFinland LED Price Signs

ExxonMobil USA & IBM Agree For Next-Generation Energy Quantum Computing

Canada: Groupe Crevier Designates DataCandy for its New Gift Card Program

Russia: Virtual Gazprombank Card Enables Payment at Gazpromneft Network

USA: Griswold Introduces Predictive Maintenance Solution – SafeGuard

Total Extends Hoyer’s Contract in Germany

Implico Appoints Tim Hoffmeister as CEO

ISTOBAL Focuses On New Trade Opportunities

Kalibrate Concludes Acquisition of Kent Group Ltd

Leighton O’Brien Appoints Scot Thrash in USA

McDermott International Australia Wins Contract from Puma Energy

Mister Car Wash USA Announces Acquisition of Prime Shine Car Wash

NCR Corporation USA Acquires JetPay Corporation

Pilot Flying Deploys NCR’s Software Defined Store

NUPI Training Organized in Malaysia

OPW Retail Fueling Launches User-Friendly Website

PDQ Manufacturing Presents BayGlow Wash Bay Illumination System

USA: PEI/RP1700 Clarifies Tank Closure Confusion

USA: Rotary Lift Presents Wireless Remote Controlled MOD35 Flex

Scheidt & Bachmann Partnership with Worldline

Australia: SPEL Releases SQIDEP Protocol

USA: Stuzo Powers Sunoco’s Mobile Commerce Applications

Tanknology International Licensee Summit

USA: Times Oil Selects PriceAdvantage For fuel Pricing Automation

TLM Technologies Presents AI Fuel Pricing Software ‘evoPricePlus’

USA: Veeder-Root Insite360 Launches Insite360 HALO

New Zealand: WEX Card Signs Agreement with Z Energy

Wilden’s New V150 Velocity Series Pump Launch

PRODUCT AND SUPPLIER


Product & Supplier > News & Updates Section 2 17

New Zealand: Clarksons Partners With Airtec Corporation

Clarksons has collaborated with Airtec Corporation Pty Ltd to bring the best air inflation range to every New Zealand fuel service station. Designed to meet any application for service stations, tire retailers, transport yards and vehicle depots, an extensive range of Digital Tire Inflators are being offered. This includes a range of design, size and colors to suit all corporate images and needs. The units are a low maintenance solution for service and fuel station tire inflation systems, built from tough extruded aluminum.

Safety, improved tire life and fuel savings are the many benefits of correct tire pressure. Enhanced visual appeal to site is offered by Airtec freestanding tire inflators, providing safe, accurate and reliable tire inflation for customers.

Clarkson Electrical was formed in 1997 by Terry Clarkson. Clarksons is a family owned and operated business based on key family principals. With Head Office in Auckland and branches Nationwide, our business employs 100 staff and engages over 30 independent contractors throughout New Zealand.

Clarkson offers 24 hour a day, 7 days a week nationwide service which means if there is an emergency or breakdown any time of the day or night the company can be there on site to minimize any business interruption or downtime. Clarsons is a key local player in the New Zealand fuel retail market. 04122018

Note: Airtec are headquartered in Singapore

Dover Fueling Solutions’ Rio de Janeiro Facility Gold Award Winner

Dover Fueling Solutions is pleased to announce that its Latin America facility in Rio de Janeiro, Brazil has been awarded the 2018 Dover Safety Excellence Gold Award.

Dover Safety Excellence Awards were introduced in 2017 by the Dover Safety Leadership Council in support of the collective

vision at Dover of “Zero Accidents by Choice.” The awards recognize Dover sites that have demonstrated sustained safety performance both qualitatively and quantitatively throughout the year, as well as awarding the ‘Dover Safety Excellence Gold Award’ for the best safety performance at Dover.

DFS’ facility in Rio de Janeiro, Brazil was named the 2018 Dover Safety Excellence Gold Award winner in the category of large sites. The organization was selected by the Dover Safety Leadership Council based on its safety performance that included stellar Total Recordable Incident Rate (TRIR) safety rates, a high-performing safety culture, a strong focus on risk management, leadership involvement in safety and high levels of employee engagement through kaizen events, find it/fix it programs, and the commitment to safety training of the site’s approximately 400 employees.

“Safety has always been a priority for our organization and to be recognized by our parent company for our commitment to safety is a tremendous honor,” said DFS managing director of

Adverto Makes Progress in the Middle East

Adverto continues to develop its footprint in the Middle East and South Est Asia. Adverto have been busy developing their international foot print over the last year. Adverto's Executive Chairman, Mr Vernon Brickman has informed PetrolWorld that "The first quarter of 2019 is a busy period in developing our footprint in the Middle East and South East Asia. We have just completed a very successfull trip in the UAE meeting all the key fuel retailers in the region. The next month will see us back in SE Asia."

Adverto Outdoor Media assist businesses connect with their customers through intelligent, dynamic and flexible digital out of home signage solutions. Adverto Outdoor Media is a privately-owned company founded in Regional Victoria, Australia in 2013.

Our flagship digital media solutions are designed, manufactured and exported to many petroleum centric retailers who wish to

provide a positive experience to their customers and their sales objectives inside the station c-store.

Leaders in integrating multimedia both inside and on top of fuel pumps, we collaborate with fuel dispenser manufacturers and clients to set up and support successful digital petroleum forecourt multimedia networks around the world.

Our products and services are proven to increase sales, improve brand loyalty, optimize customer experience, and reinforce your business objectives.

Adverto also supports a range of industries from hotels, retailers, cafes with a multitude of applications that includes kiosks, digital menu boards, and digital advertising with point of sales integration.

For more information, go to www.adverto.com.au


Latin America, Eduardo Gonçalves. “Our focus is to act and work with people and for people. This recognition is an outstanding reward for the hard work and dedication of every employee here in our Rio de Janeiro facility and I am very proud of our team.” 24012019

Dover Fueling Solutions Provides Wetstock Monitoring Services to Mountain Express Oil Company

Dover Fueling Solutions is pleased to announce it has entered into a three-year agreement to provide wetstock monitoring services to Mountain Express Oil Company (“MEO”), of Acworth, Georgia.

Founded in 2000, MEO is involved in the wholesale distribution of gasoline, diesel fuels, racing fuels, renewable fuels, oils, lubricants, real estate, quick service restaurants, and c-store operating businesses in the southeastern United States. It provides petroleum products to stores it owns and third-party locations at approximately 400 locations across nine states. After first purchasing the ClearView™ solution wetstock monitoring services in July 2015, MEO has just signed a new, three-year agreement with DFS to continue its use of the ClearView solution.

Of the company’s experience with the ClearView solution, MEO Executive Vice President of Strategic Business Development Lamar Frady, noted,

“The ClearView solution has been able to not only ensure that our locations receive all the fuel we purchase, but also manage our inventory control more efficiently and with much more accuracy. The ClearView solution identifies an issue when it occurs and significantly diminishes the chasing of issues.”

“We are thrilled to continue supplying Mountain Express Oil Company with the ClearView solution,” said DFS Sales Representative Ray Melendez.

“This family-owned organization has accomplished so much in its nearly 20 years of operation, and I look forward to seeing what the next three years of this partnership will hold.” 22022019

Edenred Completes the Acquisition of CSI and that of TRFC

Edenred completes the acquisition of CSI, marking its entry into the fast growing North American corporate payment market Acquiring CSI will enable Edenred to step up its development in the fast-growing corporate payment segment, enhance its digital payment technology platform and significantly increase its exposure to the North American market.

Headquartered in Florida, CSI is one of the leading North American providers of corporate payment solutions, working with a portfolio of more than 800 corporate clients to facilitate payments to their 475,000 vendors. In 2018, the fintech processed around 900,000 transactions, for payment volumes of around $11 billion, and forecasts adjusted EBITDA of $26 million for the full year. Edenred expects CSI to generate annual revenue growth of around 20% in the coming years.

CSI was acquired for around $600 million. The transaction will be accretive to Group EBIT from 2019 and to net profit, Group share from 2020. Edenred finalizes the acquisition of TRFC, establishing a foothold in the UK fleet and mobility solutions market.

The acquisition of the TRFC group will enable Edenred to continue expanding in the field of fleet and mobility solutions by moving into the United Kingdom, one of Europe’s largest markets.

Based in Leeds and Glasgow, the TRFC group helps 27,000 corporate clients optimize the management of their heavy and light vehicle fleets. Its 150,000 cardholders can fill up at 90% of UK service stations using monobrand or multibrand fuel cards. The TRFC group is estimated to have generated more than £11 million in EBITDA in 2018.

The acquisition of 80% of the TRFC group’s share capital represented an outlay of around £95 million for Edenred and will be accretive to EBIT and net profit, Group share from 2019.

The two companies will be fully consolidated in Edenred’s financial statements as from January 1, 2019. 14012019



ISTOBAL Focuses On New Trade Opportunities

In order to boost its growth and strengthen its position as a leader in the sector, ISTOBAL will address new business opportunities in 2019.

The company, over the course of this year, will step up its participation in international trade fairs, with the aim of presenting its latest innovations and continue to increasing its exports in the countries in which it is present, with a particular focus on North America and Europe.

For 2019, Its main innovations include its commitment to developing intelligent systems with their Smartwash technology – fully connected car wash systems that increase the profitability of wash equipment and improve the user experience. To continue strengthening its position as the market leader in commercial vehicle wash solutions, ISTOBAL will also open a new line of business aimed at refrigerated transport and shipping containers.

Over twenty showcase events in the service station, commercial vehicle and dealer sectors, especially in Europe and the USA, include the calendar of trade fairs already confirmed by ISTOBAL in 2019. At numerous exhibitions in countries such as Germany, France, Switzerland and Turkey, among others, the Spanish group will also accompany its distributors. 15012019

Elaflex Pacific Improves Autogas Nozzle Range in North Asia

Elaflex Pacific, with the inclusion of the new ZVG 2 K nozzle with 'Push-On' coupling, has extended its Autogas nozzle range. Utilizing the 'J15' fill point receptacle, it is suitable for passenger and heavy duty vehicle refueling in markets.

Targeted at the Korea and Japanese markets, ZVG 2 K is a unique nozzle, and it is classified as a single hand operation, self-serve nozzle according to the ISO 19825:2017 standard. Applicable LPGas powered vehicles, are enabled by users to be filled up, using the pistol grip design, in a similar fashion to a standard fossil fuel/diesel nozzle.

As it brings the user’s hands away from the fill point receptacle, and subsequently away from the path of gas escaping experienced when disconnecting the nozzle, the nozzle design is safer than other coupling systems currently used in the market. 07012019

Kalibrate Concludes Acquisition Of Kent Group Ltd

Kent Group Ltd, a leading fuel pricing and volume data collection business in Canada has been acquired by Kalibrate, the recognized authority in fuel pricing, location planning, market data, and traffic count data, further enhancing Kalibrate’s capabilities to provide essential data and software solutions for

North American fuel and convenience retailers to win market share and maximize profit from their fuel retail networks.

Gary McIlraith, Kalibrate CEO remarked that the combination of Kent Group with Kalibrate allows us to offer even more effective and valuable services to fuel and convenience retailers across the whole North American market. “Retail operators now have a one-stop-shop for the leading fuel pricing, network planning, data, and insight solutions in Canada.”

Operating operate as an independent company in the Canadian market, Kent Group Limited will now be able to offer the complete Kalibrate solution set to its clients, with Kalibrate’s offering to its broad North American customer base expanding to include Kent’s highly acclaimed analysis, benchmarking, and consultancy capabilities. 05022019

NUPI Training Organized in Malaysia

NUPI Sales Manager David Tsou jointly with Flowco and PES hosted and organized a one day SMARTFLEX training for Petron on November 28 in Kuala Lumpur. The Petron project and maintenance team and contractors of about 50 participants joined the training course in two sections, SMARTFLEX products introduction in the morning section and installation practical training in the afternoon. Petron Managers and Engineers also joined the class and completed the practical training as well. SMARTFLEX is a complete multilayer piping system for the transfer of automotive and aviation fuels, biofuels and hazardous fluids. The system has many international and local approvals and is already used and approved by major

international petroleum companies, in response to whose needs it has been conceived, developed and successfully launched into the market. 041218

Dover Acquires Belanger

In January Dover announced that it had completed the previously announced acquisition of the Belanger, Inc. business, which will become part of OPW, a business unit within Dover's Fluids segment.

Belanger is a leading manufacturer of vehicle wash equipment and systems. Valued by customers for its innovative designs and the durability, reliability and user-friendly functionality of its equipment, Belanger has served the industry for nearly 50 years.

Scheidt & Bachmann GmbH Forms Partnership With Worldline

Scheidt & Bachmann GmbH has partnered with the European market leader in the field of payment and transaction services, Worldline, to successfully employ their first projects in the German fuel retail network.

The innovative payment solutions have already been set up at medium-sized and large fuel station brands at their sites. In 2019, the largest fuel retail network to date, Shell Deutschland Oil GmbH, will be furnished with new card terminals from Worldline, which means that projects in the network operation of WEAT, BS Payone and Shell have been realized. For the fuel station industry, the terminals of the Worldline product family VALINA, YOMANI and YOXIMO represent a future-proof investment. Contactless payments, such as Google Pay and Apple Pay, in addition to contact card payments, are becoming increasingly important, and is possible within the scope of the DC POS 3.0 / TA 7.2 specification. Using their mobile phone or other media, customers can pay at the terminals via NFC technology.

The use of the terminal management system XENTURION is new in the Shell project, enabling the status of the terminals to be called up at any time. It also forms the basis for PCI P2PE approval via "Remote Key Injection", even at network operator key level. Enabling corresponding flexibility and using cases such as cross-border acquiring for selected cards, is an expansion stage as a multi-host terminal which is being planned.

Product & Supplier > News & Updates Section 2 19


Around 3,500 Worldline terminals will be rolled out for indoor and outdoor use, as part of the project with Shell. an extensive portfolio of fleet and loyalty cards is part of the development. For outdoor applications in the future, smart, one-piece VALINA NFC terminal with PIN on GLASS will be used by Shell.

Representing a future-proof investment, the Worldline terminals are part of the SIQMA products from Scheidt & Bachmann and represent a future-proof investment, and new products are currently being integrated into the portfolio. The YOXIMO terminal, in conjunction with the innovative SIQMA Mobile POS solution, is used as a WLAN-enabled variant facilitating mobile card processing for new types of use cases, such as mobile queue busting or use as a card terminal for pre-washers in the car wash environment. 26022019

Petrotec presents its new releases in Madrid

Fleet-X. New Fleet Management System makes World premiere at Motortec 2019

Petrotec will be at Motortec Automechanika Madrid 2019, the leading International Trade Fair for the Automotive Industry Targeting Trade Visitors from the Iberian Peninsula, Latin America and North Africa. The event starts this week, March 13.

The international company for technology, distribution and retail of the oil industry will present its latest solutions, highlighting the unveiling of the new Fleet Management System: the Fleet-X

prototype. A solution that integrates, in real time, all the information and mechanisms necessary to all sizes fleet management, that can be accessed at any time, via mobile. This new solution represents a paradigm shift, making it crucial for management support and operational efficiency.

The new Fleet-X system shares its DNA with the innovative X-Series fuel

dispenser prototype, which will also be presented, for the first time, in the Iberian market. This concept is the answer to a new vision of ubiquitous convenience in the service stations of the future with total focus on convenience, interactivity and broad service offerings.

In an event that anticipates new requirements arising from the change in the paradigm of mobility, automobile owner-ship and energy sources, Petrotec will also present its payment, automation and management systems, as well as Hellonext, Petrotec’s brand for smart mobility.

The 15th edition of Motortec Automechanika Madrid 2019, takes place between March 13-16, and will exhibit products and services from 1300 brands with more than 60,000 visitors from 90 countries.

20032019

About PetrotecThe Petrotec Group is a world reference in the production and marketing of technology and services for the oil industry. Headquartered in Guimarães - Portugal with subsidiaries in five continents, the Group already has more than 1100 employees worldwide and sales in more than 80 countries.



Oil Company Retail Brand News > Asia: News & Updates Section 3 21

NEWS INDEX:

AUSTRALIAJAX Tires Opens First Free Electric Car Charging StationCaltex Appoints Matthew Halliday – CFOGovt Commits $5 million For EV InfrastructureFuel Price Reporting Trial to Soon Commence

BANGLADESHBSTI Tests Reveal Measurement Irregularities in Retail Network

CHINACNPC & Guangdong Province Sign Cooperation Agreement*China Adopts Euro 6 Fuel StandardsSinopec Launches Alternative Fuels Service StationSinopec’s IPO of Retail Unit Gets State ApprovalFGS Signs Strategic Cooperation Agreement with Censtar

IndiaIOCL Launches Nagaland First Bio-ToiletIndian oil Corporation Shares Close 3% Higher on Share Buyback PlansCNG Fuel Service Stations Launch by MGLCall for Transparent Hoses on Fuel DispensersPIL Filed Seeking Transparency and Fairness at Fuel Service StationsIOC Fuel Real Network Investment in Tamil NaduHPCL Posts Positive Results as Retail Network Reaches 15357 Sites

INDONESIA*AKR- BP JV First Fuel Service Station Launch in De Latinos, SerpongAKR Fuel Service Stations Support Government Pricing PolicyPertamina Plans to Join Go-Jek and Ovo Collaboration

MALAYSIAB10 Biodiesel Mandate for Transport Dec 1, B7 for Industrial SectorPetronas Presents Fuel Payment Directly From Mobile - UpdatePetron with WeChat Pay Presents Cashless Fuel PaymentGovt to Introduce B10 Biodiesel Program in Early 2019Petronas Dagangan Engages AadrinAzly as COOPetron Sponsors Rainforest Challenge 2018Weekly Pricing System on HoldBHPetrol Commences ‘Cash To Be Won’ ContestPDB Launches PETRONAS Primax 95 with Pro-DrivePETRONAS Coffee Break Campaign Ends

NEW ZEALANDPorts of Auckland Plans First H2 StationCommerce Commission’s First Fuel Retail Sector Market StudyMcKeown Group 24hr Fuel Service Station LaunchZ Energy Unveils Payment by Automated Number Plate ScanningAllied Petroleum Rolleston Fuel Service Station LaunchBP’s ‘Every Liter Counts Campaign’ Is BackWaitomo Group First Rotorua Fuel Service StationRegional Fuel Tax Review

PAKISTANKarachi CNG Stations Reopen after 24 HoursMotorists without Helmets Will Get No FuelTwenty-Four Fuel Service Stations Served Notices

PHILIPPINESDOE & Biz Tycoons Push Energy ResiliencyPTT Unveils New LogoSEAOIL First One-Stop Shop for Lubricant Services LaunchShell and Marketing Convergence Renew CollaborationPTT Philippines Targets Opening More Fuel Stations In 2019Shell & SM Advantage Card Extend PartnershipPhilippines Dept. of Energy Reassures Fair Implementation of “TRAIN” LawDOE Review Fuel Retail Excise Tax ImplementationDOE Conducts Fuel Service Station Checks to Ensure Excise TaxCaltex Positive Retail Growth During 2018Phoenix LPG Authorizes Grainsmart as Official Channel PartnerPhilippines Fuel Marking Program UpdateTanglawan Philippine seeks partnership with PNOC in LNG project

SINGAPOREPuma Energy Announces Q3 2018 ResultsSinopec First Overseas Fuel Service Station Launch in YishunSinopec Opens Second Fuel Service StationChevron & GS Caltex Sign LNG Agreement

SRI LANKALanka IOC Green Fuel Service Station Introduced

VIETNAMPV Oil Tweaks Search Plans for International Strategic PartnerVietnam to Facilitate International Investors within Fuel Distribution & RetailHanoi Plans Retail Network Development

ASIA


22 Section 3 Oil Company Retail Brand News > Asia: News & Updates

Consistent with the deadline set by the State Council in late June 2018, China is determined to adopt countrywide, its latest National Phase VI/VIA vehicle fuel standards, which is equivalent to the Euro 6 emission standards, starting January 2019 as planned.

The adoption is an accelerated push against heavy air pollution. With a limited rollout in major Chinese cities, the National Phase VI/VIA standards were first set in December 2016 and its country wide implementation has been fast-tracked.

When the deadline for the rest of China to fully implement National Phase 5 standards was set, Beijing was the first city

in China to adopt the new standards from January 1, 2017. From September 2017, the National Phase VI/VIA standards were then expanded to 28 cities. The country's top planner said that the sale of motor fuels, which do not meet the National VIA standard (including E10 ethanol) or National VI standard (including B5 biodiesel), will not be allowed.

Under the new standards, all the state-owned refineries Sinopec, PetroChina, CNOOC, Sinochem as well as Yanchang – and most of the independent refineries have been upgraded to produce motor fuels. Since December 24, compliant fuels are being supplied by PetroChina in all its 20,000-plus retail stations, and its daily supply of Phase VI and VIA reached 300,000 mt (2.38 million barrels). Under the new standards, Shandong-based independent refiners surveyed by S&P Global Platts said their plants were able to produce fuels.

Fuels under the new emissions standards will not be more expensive inspite of its tight specifications. According to executives from both Sinopec and PetroChina, refiners would bear the additional costs for producing upgraded fuels.

The National Phase VI specification is divided into two grades -- National Phase VIA and National Phase VIB -due to the different olefins content. Within five years from the implementation of National Phase VIA, expected around 2024, Beijing plans to adopt the National Phase VIB standard, which has even tighter specifications. 02012019

China Adopts Euro 6 Fuel Standards

AKR- BP JV First Fuel Service Station Launch in De Latinos, Serpong Indonesia

PT AKR Corporindo Tbk announced that its joint venture with BP (formerly known as British Petroleum) officially opened its first fuel service station in De Latinos, Serpong.

The joint venture company, PT Aneka Petroindo Raya (APR), that operates under the name of BP AKR Fuels Retail, under the exclusive agreement, intends to develop and offer a differentiated consumer proposition leveraging BP’s and AKR’s capabilities and expertise across Indonesia’s growing retail market.

APR has plans to expand its fuel retail network with plans to open around 350

fuel service stations in Indonesia over the next decade which is well supported by AKR’s logistics and infrastructure capabilities across the Indonesian Archipelago.

BP-AKR Fuels retail is focused on delivering a strong, differentiated offer built around quality fuels, lubricants and convenience for Indonesian consumers. BP fuel service station will offer three grades of fuels at the service stations in Indonesia – BP90, BP92 and BP95 and Diesel which contain BP unique ACTIVE technology formula.

Mr. Haryanto Adikoesoemo, President Director of AKR stated, "We are pleased to announce the opening of the first BP-AKR fuel service station in Jakarta. We aim to provide quality fuel with convenience to customers under BP brand. We look forward to opening more service stations throughout the country and creating thousands of new retail jobs in the process.”

"BP’s retail offer is already well-known in the US and Europe for quality fuels, Castrol lubricants and a great convenience offer,” said Mr. Neale Smither, Commissioner of APR. “We are

delighted to bring BP-branded fuel and convenience offer to consumers for the first time here in Indonesia.”

Attending the event were Mr. Haryanto Adikoesoemo, President Director of PT. AKR Corporindo Tbk; Mr. Suresh Vembu, Director of PT AKR Corporindo Tbk who is also President Commissioner of APR; Mr Zaki Nader, BP’s Regional President, Asia Pacific; Mr Mark Rosling, Advisor BP; Mr. Neale Smither, Commissioner of APR; Mr. Peter Molloy, President Director of APR; Mr Tomy Sugianto, General Manager of Alfamart and other dignitaries from local governing bodies.

The operational commencement is a landmark in BP-AKR’s strategy to grow it’s footprint in the branded retail fuel distribution market and will strengthen BP-AKR’s position as a trusted and reliable fuel supplier to retail customers in Indonesia. 29112018

Sinopec First Overseas Fuel Service Station Launch in Yishun

China Petroleum & Chemical Corp, or Sinopec, one of Asia's largest fuel refiners, has launched its first overseas fuel service station in Singapore, and is

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currently constructing its second fuel service station.

Sinopec's fuels, including conventional fuel and diesel variants, are of China VI emission standards, similar to Europe VI specifications. After acquiring Singapore Petroleum Company (SPC) in 2009, state energy company PetroChina is also involved in the Singapore retail fuel sector. Source: CNA 21122018

Sinopec Opens Second Fuel Service Station

Marking further enhancement of Sinopec’s international retail footprint, the Chinese energy company has rolled out its second fuel service station in Singapore.

Covering an area of 1,857 m2, the Bukit Timah Station is a relatively large fuel station in Singapore. With more international and modern images, the station adopts the same design as the Yishun Avenue 1 Station, and integrates green environmental protection and Chinese elements. PetrolWorld intends to visit the site next month and will hope to cover more details in our FuelWorld magazine 21022019

Vietnam to Facilitate International Investors within Fuel Distribution & Retail

With the objective to improve the competi-tiveness and performance of the domestic fuel distribution and retail, the government has decided to allow international investors to participate further in the fuel industry.

According to local sources, Interest has been conveyed by Shell PLC recently in becoming the liquefied natural gas supplier for PetroVietnam’s projects. At the same time, Shell is seeking to acquire a stake in PetroVietnam Oil Corporation (PV Oil). The company wants to buy the stake that PetroVietnam will divest from PV Oil, and seeks clarification on the criteria of selecting a strategic investor for PV Oil.

PV Oil had to complete the sale of shares to strategic investors within three months after its divestment plan was approved,

according to Decision No.1979/QD-TTg. Cao Hoai Duong, General Director of PV Oil, at that time, stated that the company issued stricter criteria for strategic investors, thus, it might be necessary to extend the deadline so that interested investors have time to negotiate.

Since this request was turned down by the government, Shell and other international investors, such as South Korea’s SK Energy and Japan’s Idemitsu, lost the opportunity for a strategic stake in PV Oil. To enter the Vietnamese fuel market, international investors are also looking to the divestment of Vietnam National Petroleum Group (Petrolimex). To better its chances of selling State shares, Petrolimex has recently proposed the government lift the limit on international ownership of its charter capital to 49%from the current 20%.

With its market cap amounting to more than VND90 trillion (US$3.85 billion), a

5.6-fold increase over 2011, Petrolimex currently dominates the domestic fuel market at 46 percent.

Of the 14,000 plus fuel stations in Vietnam, Petrolimex has 5,200 stations, holding 45 per cent of the market, followed by PV Oil with 3,000 units. 50 per cent of its products were sold by Petrolimex directly to customer and 20 percent directly to industrial customers. Nonetheless, there remains ample space for a novice to increase its market share, provided it proves competitive enough.

Japan’s Idemitsu Q8 Petroleum Limited Liability Company (IQ8), the first foreign-owned retailer in Vietnam, see opportu-nities in the fuel retail market and recently opened its third fuel service station in the northern province of Hung Yen, showing the company’s determination to have a presence the Vietnamese fuel retail market. 12122018

24 Section 3 Oil Company Retail Brand News > Asia: News & Updates


Feature > BYCO Section 1 25

By Shehryar AhmadByco Petroleum Pakistan Ltd (KA:BYCO), one of Pakistan’s largest energy companies commands a dominating position in the country’s oil industry, and is well positioned to benefit from the surging growth in Pakistan. Due to Pakistan’s ongoing economic expansion, Byco’s long term outlook is extremely promising, being the only vertically integrated company in Pakistan’s petroleum sector. Pakistan’s Oil Companies Advisory Council (OCAC), which constitutes all of the oil refiners and downstream oil marketing companies, estimates that demand for petroleum products will rise at a robust rate of 10% per annum for the next 5 years. Byco intends to leverage its capabilities to capitalize on this extremely healthy prospect for the Oil sector by expanding its core refining as well as other operations.

Byco Petroleum Pakistan Limited is one of Pakistan’s leading energy firms. It not only holds a dominating position in the country’s oil refining space but

also has significant refined products marketing and distribution operations. The company operates two refineries in Mouza Kund in Hub, Balochistan totaling a design capacity of 155,000 barrels of crude oil per day, more than any other refining complex in the country. Byco has Pakistan’s largest crude oil storage capacity as well.

Byco Petroleum owns 355 retail stations located all across Pakistan where it directly sells refined products to the end users. The company also owns Pakistan’s first and only Single Point Mooring facility, or SPM, which is a floating terminal anchored in the deep sea off the coast of Balochistan. The SPM takes crude oil from oil vessels and transports it to Byco’s refineries through its own 15 km subsea and onshore pipelines.

As such, Byco is well positioned to benefit from the growth in Pakistan’s energy market.

Pakistan’s economic growth is expected to accelerate on the back of easing inflation, reduction in non-oil imports, increase in exports, continuing growth in foreign direct investment, and

higher levels of workers’ remittances from abroad. The World Bank believes that Pakistan’s economic growth will improve to 5% by 2021. In this backdrop, the demand for petroleum products which was expected to grow at a strong rate of 10% per year, as per the Oil Companies Advisory Council, may likely improve from 2020. Pakistan’s petroleum products demand is expected to continue growing well into the future, climbing to 50 million tons by 2030, due to the impact of the China Pakistan Economic Corridor (CPEC) which is investing nearly $60 billion in Pakistan’s infrastructure including roads, rail, and power network. Byco, which is currently the largest refiner, will be one of the biggest direct and indirect beneficiaries of this infrastructure growth.

Byco has entered 2019 on a strong note after reporting highest ever levels of revenues and profits for the previous fiscal year. The company posted an 88% increase in net sales to Rs 166.29 billion and 130% increase in profits (after tax) to Rs 5.02 billion ($40 million USD) for the previous year after it placed its second refinery, which can process up to

BYCO – PAKISTAN’S LEADING OIL COMPANY

COVER STORY


26 Section 1 Feature > BYCO

120,000 barrels per day of crude oil, into service. The company has been planning additional upgrades and expansion in the long term in order to tap into the growing demand for petroleum products in Pakistan.

Byco’s SPM is designed to handle both crude oil and refined petroleum products. The floating port can handle Very Large Crude oil Carriers, or VLCCs, while the country’s existing ports are currently not equipped to handle these supertankers. The SPM gives Byco a competitive advantage by making it the country’s only vertically integrated downstream operator. No other refiner in Pakistan can import crude oil and refined products directly through a dedicated port. After refining, Byco distributes the refined products through a fleet of tank lorries all across Pakistan to its own retail stations as well as to the other oil marketing companies including the government-owned Pakistan State Oil (KA:PSO) and Royal Dutch Shell (NYSE:RDSa)’s subsidiary Shell Pakistan Ltd (KA:SHEL). Controlling the entire value chain from crude oil imports to retail stations gives Byco economies of scale. The company has planned to deploy additional SPMs in the future. In the long run, Byco could even turn this into a source of revenues by providing crude oil and refined products imports and export services to other oil refiners and oil marketing companies.

Furthermore, Byco has also been gradually expanding its retail network. The company recently opened its 355th retail outlet and expects to increase its market share by adding around 35-40 stations each year. The company is also leveraging its strength in the downstream space by focusing on growing its liquid petroleum gas (LPG) and petroleum lubricants sales. It has been actively working to make its LPG - which comes in its own branded cylinders - available in all of its retail outlets and other locations. The company has launched its full range of automotive lubricants under the brands CNERGY

(for diesel engine), INTELU (for gasoline engine), and BYKER 4T (for motorcycle engine).

In short, Byco is a visionary company exemplified by its innovative ideas of launching Pakistan’s only liquid port, the SPM, and is planning to expand all of its operating areas, including its core refining operations, and is ready to explore new opportunities. Byco has thrived in Pakistan despite challenging macroeconomic conditions but has managed to come out strongly and will benefit from its resilience as Pakistan and its economy scale new heights.

Shehryar Ahmad is Byco’s GM and Head of Communications and can be contacted at [email protected]

Byco CEO Amir Abbassciy

Byco Commissions Pakistan's largest Isomerization Plant

Byco Petroleum of Pakistan will participate in the forthcoming PW Asia Fuel Retail Conference being held in Manila on the 18th June 2019.Byco will also present “Overview of Fuel Retail in Pakistan”.

ASIA Fuel Retail Conference 2019

Companies related to the energy/fuel supply sector need to be on top of policy decisions shaping the European energy market...

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28 Section 3 Oil Company Retail Brand News > Middle East: News & Updates

MIDDLE EASTNEWS INDEX:IRANFuel Service Stations Not Ready for New Fuel CardsCNG Station Count to Reach 2,489 by FebruaryOMANOman Oil Will Open Fuel Service Stations in TanzaniaShell Celebrates 60 YearsShell Introduces ‘NXplorers’ Initiative in Schools NationwideOil with Air BP Organize Quality Control & TrainingOman Oil Optimo Range of Lubricants Roadshow PresentationsOman Oil Opens MEGA Fuel Service StationOman Oil Marketing Launches Second Café AmazonOman Oil Expansion outside OmanShell Signs MoU with BankMuscatQATARWOQOD Al Hamama-2 Fuel Service Station Launch to Reach 79WOQOD Launches Mesaimeer South Fuel Service StationWoqod’s Wholesale Market Area Fuel Service Station LaunchWoqod Opens Umm Ebairiya Fuel Service StationWOQOD Opens Hazm Al Markhiya New

Fuel Service StationPetroleum & Woqod Sign Jet Fuel AgreementWOQOD‘s Al Aziziyah Fuel Service Station Is OpenSAUDI ARABIAADNOC Distribution First Saudi Arabia Fuel Service Station LaunchENOC Group to Build 45 New Fuel Service StationsAramco Fuel Service Stations to Arrive Soon In KingdomTotal Will Invest In Fuel Service StationsSaudi Aramco Retail Company Created For Fuel Retail SegmentUpdate - Saudi Aramco & Total to Invest in High-Quality Fuels and Fuel Retail Network

UAEADNOC, IBM Partner for Blockchain-Based Automated SystemENOC First Compact Fuel Station Launch in DubaiADNOC Distribution Eyes Expansion in Fuel Service Stations in 2019ADNOC Distribution Opens ‘Premium Vehicle Inspection’ ServiceENOC Group Opens 5 New Stations to Conclude 2018ADNOC – Middle East’s Most Valuable BrandRas Al Khaimah Set to Have 20 EV Charging Stations By End MarchCAFU Launches Fuel Delivery AppENOC Group with Proserv Egypt Forms ENOC Misr


Oil Company Retail Brand News > Middle East: News & Updates Section 3 29

Oman Oil Will Open Fuel Service Stations in Tanzania

UAE - ADNOC – Middle East’s Most Valuable Brand

Brand Finance, the world’s leading brand valuation and strategy consultancy has named The Abu Dhabi National Oil Company (ADNOC) as the most valuable brand in the Middle East.

With a brand valuation of US $8.9 billion (AED 32.69 billion), ADNOC, is the first regional oil and gas company to be featured in the annual Brand Finance Global 500 report and is one of five Middle East brands included in the list of the world’s 500 most valuable brands.

His Excellency Dr. Sultan Ahmed Al Jaber, UAE Minister of State and ADNOC

Group CEO remarked that ADNOC has been undergoing a significant business transformation, in line with the leadership’s guidance, strengthened by innovative partnerships and investments that are key to unlocking and maximizing value across the full portfolio. ADNOC’s transformation and growth strategy has been supported by transparent, proactive and strategic communications and marketing, which have played a critical role in reinforcing the scale of their business, the size of their contribution to the UAE’s economy, and the extent of their impact on the global oil and gas industry.

“This honor is a well-deserved recognition of the hard work and dedication of all

our employees who are reshaping the company, as we forge ahead with our integrated 2030 growth strategy and further unlock, enhance and create value from all our resources,” H.E. Dr Al Jaber added.

Two other UAE brands, Etisalat and Emirates in addition to ADNOC, are included in the Brand Finance Global 500 list. Headed by Amazon, the list also includes IBM, Shell, Mercedes-Benz, Samsung and China’s State Grid, Asia’s most valuable B2B brand.

ADNOC, over the last two and half years, has: Consolidated their businesses and unified their brand identify; entered the global capital markets for the first time; opened-up concessions to new strategic partners; launched the first ever IPO of an ADNOC business competitively tendered new exploration blocks; taken its first steps to expand internationally; embarked on a comprehensive digital transformation.

“As ADNOC leverages the opportunities being created by the evolving energy market, its brand value has demonstrated significant growth,” said David Haigh, CEO of Brand Finance. “Its debut in our ranking of the world’s top 500 most valuable brands, and as the most valuable Middle East brand, is a testament to its on-going commitment to becoming the National Oil Company brand of the future and its role as a powerful catalyst for economic growth, diversification, in-country value creation and foreign direct investment into the UAE.” 24012019

OMV Invests in UAE downstream via ADNOC Agreement

Oman Oil Marketing Co (OOMC), has decided to launch new fuel service stations in Tanzania, in line with its target to be among the top five fuel retailers in the GCC.

OOMC revealed in a disclosure to the Muscat Securities Market that Tanzania is their new destination, and their expectation is to have the first service station within this year. “OOMC has investigated the option of investing in the Tanzanian fuel retail market and SFS (shop, food and services) market against the positive macroeconomics of the Tanzanian market, stable political environment and political will to encourage investments.”

OOMC is looking at sustainable investments and suitable partners, given the projected growth in vehicles and robust economic forecasts for the next ten years, which is the reason why the company has decided to enter the eastern African country's market.

OOMC had last year, stated that it was working on a number of initiatives to expand operations, both within and outside the sultanate. The company, in 2018, announced that it was entering Kenya and has signed an agreement with the local firm Hass Petroleum Group to sell its lubricant products in the country.

While announcing the initiatives to boost growth in September 2018, David Kalife, CEO of OOMC, had remarked that apart from neighboring countries, which are a natural choice for expansion due to similar consumer behaviors and business models, there are a number of African and Asian countries on the radar for future growth.

The company has stated that ‘in the long run, navigating near market is one of OOMC’s pillars to derive the company growth, and based on that, OOMC has entered Saudi Arabia with two service stations.’ 18012019


30 Section 3 Oil Company Retail Brand News > Africa: News & Updates

NEWS INDEXBOTSWANAVivo Energy Selects IBM Services’ SAP S/4HANA

CAPE VERDEVivo Energy Officially Open Shell Cha de Areia Fuel Station

CÔTE D’IVOIREPétro Ivoire to Entrench Position with Vantage Capital Funding

GHANAGOIL Awarded Second Best CompanyTotal Petroleum Opens Second Solar Service StationShell Organizes ‘Customer Contact Day’GOIL Launches 360th Fuel Service StationVivo Energy Names Ben Hassan Ouattara as MD GOIL Ends “Efie Ne Fie” PromotionTotal Ghana Unveils Third Solar Powered StationRadiance Petroleum Fuel Retail Network Expansion in DansomanTotal Petroleum Ghana wins Brand of the Year award

IVORY COASTVivo Energy Launch New Fuel Service Station in Taabo

JORDANManaseer Offers High Spec Octane 90 & 95 Fuels

KENYAFuel Service Stations in Maralal Remain Shut

LIBYAOiLibya Changes to Ola Energy

MOROCCOVivo Energy Inaugurates new Shell Fuel Service Station "Parc Bouskoura"First Time Cepsa to Acquire Fuel Service Stations outside Europe

NIGERIANNPC Retail Sets 30% Market Share Target By 2020DPR Gives Three-Month Ultimatum to Illegal Fuel Service StationsLagos State Ban on Fuel Service Station Construction LiftedEterna Celebrates 30th AnniversaryPetrocam Trading Opens Solar Powered Fuel StationGovernment Directs Installing CCTV at Fuel Service Stations

S. AFRICAEngen Celebrates 25 Years with Environment InitiativesNew Training Centre & Upgrade for Engen Hillside in DurbanvilleEngen Contributes For Nelson Mandela Centenary 2018South Africa Considers Setting Singapore Reference for Fuel Price

ZIMBABWEHeavy Fuels & ‘Fresh in a Box’ Home Deliver Fuel PartnershipPolitic Problems Influence Fuel Challenges

AFRICA


Oil Company Retail Brand News > Africa: News & Updates Section 3 31

Manaseer Offers High Spec Octane 90 & 95 Fuels

Manaseer Oil & Gas has stated that modified, mineral-free octane 90 and octane 95 is accessible for motorists at its fuel service stations and company-supplied fuel service stations.

Jordan has recently amended specifications, which has not been issued yet, but which the octane currently present at the Manaseer stations conforms with. The octane 90 and octane 95 are free of manganese and iron, while the sulfur content remains within the limits of local specifications.

Eng. Al-Manaseer, Manaseer Oil & Gas, General Manager, stressed that Jordanian consumers have the right to obtain the best fuel available globally, in accordance with international standards. The importance of joint efforts from all relevant entities and sectors, as well as the role of the citizen whose satisfaction is the ultimate goal was also stressed. The latest issue with vehicles’ spark plugs highlighted the poor communication among concerned bodies. With several of these being completely absent, it resulted in a lack of accurate information. Feelings of uncertainty, confusion and distrust arose amongst the people. The value in acquiring fuel derivatives that adhere to unified technical specifications without granting exceptions to any party, was also emphasized.

It was assured that all imported fuel derivatives have and will continue to meet national standards, which represent the technical requirements stipulated in the import tenders carried out by Manaseer Oil & Gas, in partnership with various marketing companies. Previously imported fuel derivatives complied with the Jordanian specifications and contained

some substances, which went into the composition of the octane 90 and octane 95. In the list of physical and chemical tests that are conducted outside Jordan, these substances were not addressed in the specifications nor mentioned. 14012019

Editor’s Note: Eng. Al-Manaseer appears in our "Outlook 2019"currently being distributed.

First Time Cepsa to Acquire Fuel Service Stations outside Europe

Spanish oil company Cepsa has signed a partnership with Derhem Holding to expand oil business in Morocco by building 100 fuel service stations in 5 years.

Cepsa and Derhem Holding will create a joint venture with the goal of having a network of 100 fuel service stations over the next five years.

The Spanish oil company have set the ambitious goal of taking over 15 percent of the Moroccan fuel service station market in the near future.

Two months ago, Cepsa expressed its interest to expand its presence in northern Morocco because for CEPSA it is a “preferred market for expansion due to its proximity to our refineries on the south coast of Spain.”

CEPSA aims to focus on retail, business to business sales, and storage. Taking advantage from its proximity to the North African country, Cepsa can now grow its business by exporting more fuel from its refineries in southern Spain.

The Derhem Holding group has been a major fuel distributor in Morocco’s oil industry for 40 years, especially in Morocco’s southern provinces via its subsidiary Atlas Sahara.

Petrosud is currently CEPSA’s only presence in Morocco. Cepsa holds a 35 percent stake in Petrosud, “which is

focused on the marketing of marine oil at the port of Agadir.”

It will be the first time the company has a distribution business outside of Europe.

Cepsa’s investment in Morocco will help the company achieve its goal of increasing the number of fuel service stations to 1,940 stations in Europe, the Canary Islands, and Morocco. 11122018

Source: MWN

Engen Celebrates 25 Years with Environment Initiatives

Engen management and employees have decided to mark the brand’s 25th birthday and a quarter of a century of caring, by setting out on a number of cleaning initiatives around the country, including beach clean-ups in coastal areas and river clean ups for inland areas.

As part of a drive to help make beaches cleaner and healthier for all beach goers and marine life, roughly 100 Engen employees were transported to Blaauwberg Nature Reserve in Cape Town, where they spent the morning cleaning the area.

Adhila Hamdulay, Engen’s Corporate Social Investment Manager remarked that Blaauwberg beaches are enjoyed by diverse sections of the community and across all ages. “We were very excited to work together as a company and do our part for the environment and keep these beaches clean. We picked up, broken glass, packets, straws, cigarette lighters and butts, and plastic bottles, which are not biodegradable and very harmful for marine life.”

The team managed to fill 46 bags of trash and other environmentally harmful substances, by the end of the day. 27112018

Ghana GOIL Launches 360th Fuel Service Station

GOIL has unveiled a new service station with an improved court-yard offering at Adenta-Aviation in Accra.

The number of GOIL service stations in the country totals 360 with the latest opening.

The Chief Operating Officer of GOIL, Mr Alex Adzew, has committed to the company maintaining standards and improving upon service at all stations. With the introduction of a modern mobile laboratory van for quality assurance, GOIL has taken an important step to ensure value for money and ensure the quality of fuels.

GOIL has decided to intensify efforts at improving customer care, with the Head of fuels Marketing, Marcus Deo Dake, pledging the company’s commitment to improving on product offerings that will satisfy consumers.

The Chief Executive and Dealer of the station, Clement Gyato, said that the reason he chose GOIL was because of the quality of products and particularly the company’s indigenous identity. He assured to increase standards, in terms of service delivery and contribute to improving the brand. 08012019


NEWS INDEX:BELGIUMDrive Systems Will Deploy First Northwest European Highway Fuel Service Station for LNGBelgium Lukoil & Belfius Fuel Payments PartnershipDATS 24 Launches New CNG Station to Reach 63BOSNIA AND HERZEGOVINAHifa Petrol Acquires 4 Fuel Service StationsCroatiaCrodux Fuel Retail Network ExpansionHrvatski Telekom Sets Up Fast EV Charging StationCYPRUSHellenic Petroleum Cyprus & Alphamega to Introduce Customer Reward AppCZECH REPUBLICBenzina Presents Fuel Quality Control ProgramInnogy Buys CNGvitallBenzina Is Mastercard Merchant of The Year 2018DENMARKIndependent Family Fuel Service Station Celebrates 100 Years with Shell BrandENGLAND UKTesco & Volkswagen Plans U.K.’s Largest e-Charging NetworkMarston’s Inns and Taverns Partners with EngenieESSAR Fuel Retail Network Expansion Continues with 11 Fuel Service StationsUniverse Group Provides Euro Garages New Payment ServiceWEX Collaborates With Porsche Club for Esso Card DiscountMotor Fuel Group Rebrands SPAR to Londis or BudgensOil 4 Wales Marks Record-Breaking YearAscona Group Adds Herefordshire Site to NetworkCalor Upgrades Aust LNG Facility Enhancing NetworkESTONIAEesti Gaas Set To Open 3 Natural Gas StationsFINLANDNeste Launches Automated Shopping and Robotized RefuelingNeste Poll Highlights Emissions AwarenessBiofuels In road traffic To Be Raised To 30% by 2029

FRANCEAkuo Energy, Atawey, JCDecaux & Galeries Lafayette Hydrogen Urban logistics LaunchGEORGIASOCAR Outlines 2019 PlansGERMANYAral "Fuel Service Station of the Future in the Big City"HUNGARYMOL & MTÜ Partnership to Launch Family-Friendly Fuel Service StationMOL & Total Agree To Increase Fuel Card AcceptanceIRELANDTop Oil Unveils Two New Fuel Service StationsInver Reaches 50th Fuel Service StationMaxol Group’s €1.5 million Investment Upgrades Three Cork LocationsMaxol Invests €400,000 in Kingsmeadow Fuel Service StationIrving Oil of Canada Successfully Acquires Top Oil IrelandITALYForces Fuel Cards Will Replace Fuel CouponsSEAT and Snam Sign Strategic Agreement for CNG PromotionMALTAFuel Station Owners Accept GRTU DealEnemed Introduces DieselEN590 with Cetane60+POLANDKN ORLEN to Be Official Partner of the Formula 1 Team – Williams Martini RacingOrlen Adds 3 New Fuel Service Stations to Its NetworkPKN ORLEN Celebrates 20th Anniversary with Retro BrandsPKN ORLEN Biofuels Operational Programme LaunchROMANIAMOL Introduces Racing Fuel 102+RUSSIAOPTI 24 Fuel Service Station Opened On M-5 HighwayGazpromneft Mobile App EnhancedRosneft & Beijing Gas Sign Agreement to Build CNG Stations NetworkScotland UKShell Rollout Powers Up Electric Car Revolution Across Scotland

SPAINEROSKI Mallorca Fuel Retail Network ExpansionBallenoil to Open New Fuel Service Stations In 2019HAM Group Opens LPG Mobile UnitHAM Opens First CNG Station in ExtremaduraEROSKI Guipuzcoan Fuel Service Stations LaunchCepsa Partners With Vueling ClubBallenoil to Launch 15 New Fuel Stations In 2019Cepsa, Montrel Develop High-Performance TerminalTURKEYSocar to Open Key Fuel Service Stations At Istanbul AirportUKRAINEWOG’s Sumy New Fuel Service Station LaunchPrivatBank, MasterCard & WOG Launch Innovative ServiceSwiss International Fuel Retail Network Enters UkraineOTHERRed Tortuga 2019 Fuel Retail Network Expansion PlansGoogle Expands Paysafe Payment Mode in Europe

EUROPE

32 Section 3 Oil Company Retail Brand News > Europe: News & Updates


Oil Company Retail Brand News > Europe: News & Updates Section 3 33

Aral "Fuel Service Station of the Future in the Big City"

Aral develops vision of the metropolitan fuel service station of the future 2040

A look into the future shows that the need for mobility will continue to grow. On the road alone, experts estimate the increase in kilometers traveled by around 24 percent in 2040 compared to 2010. Hybrid vehicles will be highly priced here, with two-thirds of the vehicles refueling with refined fuel and diesel fuels. The metropolitan fuel service station is also changing. This is ensured by new services for autonomous vehicle fleets, air taxis, and a growing number of electric cars and the further development of the shop business. This is the conclusion reached by the new Aral study "Fuel Service Station of the Future", which is headed by Prof. Dr. med. Barbara Lenz, Director of the Institute for Transport Research of the German Aerospace Center (DLR) and Patrick Wendeler, Chief Executive Officer of Aral, was presented at a press conference in Dusseldorf.

Higher mileage despite falling population: According to DLR analysis, Germans will cover 900 billion kilometers by car and commercial vehicle in 2040 - around a quarter more than in 2010. This represents a significant increase in mileage, despite the fact that the number of people is falling by 4.7 million over the same period becomes.

New mix in drive technology: a decisive factor for the development of mobility

and the service station offer is the mix of future drive technologies. According to DLR, cars will increasingly use hybrid drive in 2040. In this segment, gasoline and diesel hybrids will prevail at 68 percent for new passenger car registrations.

Opportunities for the fuel service station of the future: One thing is certain: "The fuel service station will certainly continue to play an important role in our mobility in the future. With new functions, it can become a hub in our everyday lives, "summarized Prof. Dr. med. Lenz. However, a lot will change in the offer. The three classic pillars of fuel business, shop and car wash

are retained, but must be adapted to technological changes and changing customer needs.

The fourth pillar - new mobility services: At the fuel service station in the city, completely new branches of business will emerge. An important future trend is the provision of autonomous vehicle services, which customers can use on request. Particularly in the big city, high demand is expected for this. These fleet driver vehicles would be available on demand at the service station and could be serviced and cleaned there as well. The space required for this would be covered by a multi-store construction.

30112018

Belgium Lukoil & Belfius Fuel Payments Partnership

Customers from the Belgian bank Belfius can pay for their refueling with their smartphone in the LUKoil network.

Payments via the Belfius app can only be done at Lukoil fuel service stations. With the new function of the Belfius bank app, the driver can pay his fuel from the car with the smartphone. The Lukoil fuel service station where it is located automatically appears on the screen via geolocation. The driver then only needs to select the number of the desired pump. After the refueling, the app shows the transaction receipt. The customer also finds the transaction in the bank app and sees the overview of his monthly refueling appear on his account statements.

Later it is the intention that 'cardless tankers' during their visit to the fuel service station also receive personalized offers on their smartphone, such as a discount for a breakfast in the shop or a discount on their next refueling. Fuel supplier Lukoil and Belfius are working together with Carpay Diem for the new service, a start-up that has developed a platform with

which mobile apps or connected cars can activate a petrol pump. 14012019

Source: Tweakers


34 Section 2 Oil Company Retail Brand News > Africa: News & Updates

Irving Oil of Canada Successfully Acquired Top Oil Ireland

Tedcastle group of companies, an Irish-based energy marketing and distribution organization, operating under the brand name Top Oil, has been successfully acquired by Canadian-owned Irving Oil.

Irving Oil, with the agreement finalized, will continue operation of the Top Oil business and its assets on a business-as-usual basis. Arthur Irving, Chairman of Irving Oil declared it to be a historic day for the company. “We look forward to continuing to grow our business in the Irish market. We’re happy to welcome the Top Oil team to Irving Oil.”

Ian Whitcomb, President of Irving Oil, said, “This acquisition allows us to further expand and build upon our success in Ireland, matching the Top Oil business with the Whitegate refinery. Top Oil is a highly respected company with an excellent reputation as a safe, reliable, top-quality fuel supplier in Ireland; we are honored to be in a position to uphold that commitment.”

“Today is a proud day for all of us and we are really happy to welcome the Top Oil team to the family at Irving Oil,” said Sarah Irving, Executive Vice President of Irving Oil. “We look forward to working together to best serve our customers and our communities in the years ahead.”

Gerard Boylan, CEO of Top Oil, stated that it is with great pride that they join Irving Oil as they work toward continued growth and success in Ireland. “As a family-owned company with a strong customer and community focus, Irving Oil’s core values reflect our own. Together, we will ensure responsible and reliable operations for our customers, our employees and our communities.” 04022019

Ballenoil to Launch 15 New Fuel Service Stations In 2019

The largest independent operator of fuels, Ballenoil, to fortify its presence in Andalusia, is proposing the opening of 15 new fuel service stations during 2019.

Juan Sanz, partner and director of operations of the company, explained that, with these new service stations, Andalusians can save on fuel, since, on average, the price in the area drops by 10 cents a liter and saves 330 euros a year. “This savings is thanks to the fact that our cost structure is lower than that of the large operators, and we transfer that savings to our customers.”

Ballenoil, is focusing to ensure that the low-good concept, a quality additive fuel at a lower price, is consolidated among the population, even though the fuel stations located in these provinces are very well received. David Querejeta, partner and director of expansion of the firm commented, "With these new openings we seek to reach more drivers and settle as an alternative to the large operators, since we offer a fuel with the same quality and at a lower price.”

Offering service 24 hours a day, the fuel stations will be attended during business hours by a person of the company. Between 30 to 40 new direct jobs and others indirectly are expected to be created by Ballenoil. 11022019

ESSAR Fuel Retail Network Expansion Continues with 11 Fuel Service Stations

Essar confirmed the successful launch of eleven more sites as part of their expanding UK retail network.This follows the recent agreement with top independent MPK Garages to rebrand and supply an initial tranche of twelve fuel service stations, the first of which opened last month.

The addition of the MPK fuel service stations brings the total number of outlets in the Essar UK fuel retail network to 67. Further openings are scheduled in January, with the first company owned site opposite Stanlow refinery planned for launch later in 2019.

“The transformation has gone well. We were fully engaged throughout the process and the reaction from staff and customers to the new image has been hugely positive,” says Julian Norman, property manager from MPK.

The new branded Essar fuel service stations are: Astwood Service Station in Redditch, Doncaster Road Service Station in Conisborough, Dordon Service Station in Tamworth, Drayton Service Station in Tamworth, Eastfield Service Station in Sutton-in-Ashfield, Crossroads Service Station in Mansfield, Maltby Service Station in Rotherham, Moulsford Service Station in Cholsey, Tean Service Station in Upper Tean, Walcote Service Station in Lutterworth, and Worcester Service Station, in Henwick Grove, Worcester.

A complex operation ensured the rebranding of all eleven sites to Essar colours occurred over just a 48-hour period. This was supported by three contractors - Astley signs, WCS services and CMS - resulting in minimal disruption to individual site operations.

Essar Territory Manager, Aaron Moore, said: “We are delighted with how the sites have been transformed using the bright and modern Essar branding. The development has been extremely successful, with all parties working well together to ensure the changeovers were delivered on time.”

19122018

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36 Section 3 Oil Company Retail Brand News > North America: News & Updates

NEWS INDEX:CANADACrevier Group Reopens Lac-Saguay Service StationPetro Canada Installs Own EV ChargersFalse Creek Fuels Is Now Certified ValvTect MarinaConvenience & Carwash Canada Launch WebsiteConvenience Store Decisions Partners with Convenience & Carwash CanadaEV Network to Be Built In British ColumbiaEnvoy Energy, Truk-King Logistics to Build CNG Station

USACalifornia Hydrogen Network to Be Doubled With LindeTiger Fuel Uses Solar Power for Two StationsZips Car Wash Acquires Express Jet Car WashSpeedway Official Fuel, Convenience Store for INDYCARParkland Fuel Corporation Buys Bradco Inc.GasBuddy’s ‘Park with GasBuddy’ Offers Discounted FuelEnex Completes Acquisition of Road Ranger Travel CentersChargePoint Inc. To Install 33 e- charging Stations at ColoradoMansfield Energy Buys O’Rourke PetroleumPilot Flying J’s PWT Makes Equity Stake in Equipment Transport LLCArcLight, BP Partnership to Acquire ThorntonsWaste Management Sets Up New CNG Fuel StationMatrix Advises Giant Eagle, Inc. On The Successful Acquisition of Ricker Oil Company, Inc.Anabi Oil to Acquire Raley’s Aisle 1 Fuel Service StationsGlobal Partners to Sell Its 11 C-stores with FuelQuarles Petroleum Will Acquire Revere GasValvTect Joint Ventures with Better Diesel FBCAutobell Car Wash Opens in Baltimore Metro AreaMotiva and GetUpside Sign Partnership with GasBuddyFlying Ace Car Wash to Double number of Locations

Shell Aviation, SkyNRG Supply SAF at San Francisco AirportAtlantis Acquires Dattilo PetroleumAlimentation Couche-Tard & CrossAmerica Enter Assets AgreementNACS Appoints Claudia Gameiro as Data Services CoordinatorExcentus & FIS Rewards Points Partnership at Shell Fuel Service StationsIsland Energy Services Completes Sale Of Select Refinery Assets To Par Pacific Holdings, Inc.Chase Freedom Introduces New Cash Back CategoriesMister Car Wash Acquires Paradise Cove Car WashChargePoint & Greenlots Sign Roaming PartnershipLAX Hydrogen Station OpensPhillips 66 & Honda Partner For in-vehicle Fuel PaymentsNational Oil Co. Buys Ney Oil Co.’s C-stores & Fuel OperationsAeroplex Group Picks EPIC Fuels as Fuel SupplierFuel Rewards & AAA Partner to Offer Cents per Gallon DiscountsShell Begins Manufacture at Geismar Chemical SiteGetUpside Partners With BPExxon Mobil Rewards PartnershipCumberland Farms To Hold “Pump My Ride" At Port OrangeSolve Awarded With Sunoco Fuels AccountCouche-Tard Presents Circle K to Illinois & MissouriSanta Clarita Metrolink Station Outfitted With EV Charging StationMatrix Declares Promotions, ExpansionProposed Illinois Fuel Tax Could Risk Border Retailers

GasBuddy Launches ‘Marketplace’ To Earn Free FuelExxonMobil Advances with New Crude UnitAtlas Oil Company Drives Fueling Innovation Campaign 2019Glenn M. Plumby Is Marathon Petroleum Corporate OfficerChange of Leadership at Agility Fuel SolutionsPropel Fuels Will Launch EV Charging NetworkChevron Appoints George Wall- President of Supply and TradingPhillips 66 Network Reimaging To Be Concluded By 2020Petroleum Marketing Group Selling 14 LocationsRaceTrac Launches Franchise Program

NORTH AMERICA


Oil Company Retail Brand News > North America: News & Updates Section 3 37

Convenience & Carwash Canada has declared a partnership with Convenience Store Decisions, for the Women in Carwash conference, which will lead to a more diverse level of both attendees and speaker panels, making it a North American event which is not to be missed within the carwash industry.

20 per cent of the leaders in the carwash industry are currently women. Brenda Jane Johnstone, publisher, Convenience & Carwash Canada, said, “We are excited to have Convenience Store Decisions as our media partner for the Women in Carwash conference. With our collaboration of expertise and enthusiasm, we look forward to not only a great event this year but for years to come.”John Lofstock, vice president and editor of Convenience Store Decisions, said, “Carwash sales are among the fastest-growing segments in the convenience store and fuel industry in the U.S. market. We are proud to join Convenience &

Carwash Canada and the Women in Carwash conference as a media partner to recognize the outstanding work women are doing in this field. The impact of their leadership is driving new sales and profitability across North America.” 07022019

Convenience Store Decisions Partners with Convenience & Carwash Canada

Alimentation Couche-Tard & CrossAmerica Enter Assets Agreement

Alimentation Couche-Tard Inc., through its wholly owned subsidiary Circle K Stores Inc., has entered into agreement with CrossAmerica Partners LP to exchange assets in a series of transactions.

192 (162 fee and 30 leased) U.S. company-operated convenience and fuel retail stores has been agreed by Couche-Tard to sell to CrossAmerica, which have a total value of almost US$184.5 million. CrossAmerica will sell to Couche-Tard assets having a combined value of almost US$184.5 million, which include the real estate property for 56 U.S. company operated convenience and fuel retail stores currently leased and operated by Couche-Tard pursuant to a master lease that CrossAmerica previously purchased

jointly with or from CST Brands Inc., and 17 company-operated convenience and fuel retail stores currently owned and operated by CrossAmerica.

Over a period of up to 24 months, the exchange of assets will occur in a series of transactions. Until dealers are secured to operate the sites, the Circle K retail stores to be sold to CrossAmerica will remain at Couche-Tard, with the process already underway to identify qualified dealers, and the first transaction anticipated to occur in the first half of calendar year 2019. As part of these transactions, no additional funding is anticipated to be required.

Gerardo Valencia, CEO and President of CrossAmerica, expressed excitement about this first asset exchange with Couche-Tard and the substantial

benefits it provides to the partnership. “This transaction provides further diversity to our wholesale network, an important step in our goal of simplifying the business and cash flow streams. As partners, we took the necessary time to secure a plan that will allow for an easy transition of these sites from Couche-Tard to CrossAmerica and add value for all stakeholders.”

Brian Hannasch, President and CEO of Couche-Tard, said: “We believe this transaction will be beneficial to both parties. The transfer of Couche-Tard’s retail stores to CrossAmerica will help optimize the long-term value of these assets, further strengthens Couche-Tard’s core retail business and is a win-win for both sets of stakeholders." 19122018

Phillips 66 & Honda Partner For in-vehicle Fuel Payments

Phillips 66 and Honda Developer Studio has teamed up with the intent of developing in-vehicle fuel payment integration.

This will allow Honda vehicle owners, through their in-dash infotainment system, to reserve a fuel station and pay for fuel at Phillips 66, 76 and Conoco branded locations.

Drivers will be facilitated, thanks to this new in-vehicle feature to find the nearest Phillips 66, 76 or Conoco station and pay at the station from the comfort of their driver seat. In early 2018, mobile pay was launched by Phillips 66 and is rolling it out into 2019, at all branded stations.


John Barbour, Manager of Payments and Card Services at Phillips 66, said, "We understand consumers want to fuel up, pay and quickly be on their way. Now consumers can use the Phillips 66 apps in Honda cars to pay for fuel at the station in a fast, friendly and seamless way."

"We know that Honda drivers value convenience, safety and security. We are excited about this solution as it will provide a fueling experience that meets these expectations head-on," said John Moon, Managing Director Strategic Partnerships, Honda Innovations. 07012019

Phillips 66 Network Reimaging To Be Concluded By 2020

Phillips 66 in 2015, began launching its new Premier Image for its three fuel brands—Phillips 66, 76 and Conoco—which is reserved for sites that meet key standards, and this includes having at least four multifuel dispensers, a minimum convenience-store size, scanning capability and indoor restrooms.

Of Phillips 66’s approximately 6,400 sites, nearly 1,500 meet the premier imaging standards.

Phillips 66 introduced its Signature Image in 2017, for the sites that do not meet these standards. The look of the station is updated by the imaging program, with modern materials and bright lighting. However, it also hearkens back to the brands’ original heritage elements, which means for Phillips 66, a Midwest icon, a focus on the brand logo’s shield. It was a revival of the signature orange, wave and crest imagery, for 76, which is well-known on the West Coast, and for Conoco, it’s a fusion of the historical branding with updates.

Michael O’Connor, brand manager for Phillips 66, Houston, said, “We're very proud of our three strong brands, and the new images really reflect that, how we feel about those three brands.”

The response after the debut of the Signature Image program in 2017, from Phillips 66’s customers had been so overwhelmingly positive that they decided to speed up the timeline of the rollout. Phillips 66 began officially rolling out the signature image by late 2017 and into 2018, with this high demand in mind. To have the entire marketing network reimaged by the end of 2020 is the plan. The company said that Phillips 66 is about 40% through that process.

About 2,600 locations have been reimaged, since the reimaging program started in 2015, with an additional 1,800 sites planned for 2019. Customer response have been positive. Phillips 66 saw a roughly 2% increase in same-store sales in 2018, for reimaged locations.

The imaging refresh in the United States and Phillips 66’ international expansion is happening simultaneously. Through a licensing agreement with fuel distributor Windstar LPG, the company in 2018, opened the first 76-branded locations in Mexico. In the United Kingdom, Phillips 66 is also growing its Jet brand, where it plans to add 25 to 30 new locations in 2019.

18022019

RaceTrac Launches Franchise Program

Atlanta-based company, RaceTrac has commenced its new franchise program, RT Franchising Inc. and its first move is to find experienced, qualified candidates from franchise opportunities in Central Florida.

In operations for three decades with

more than 170 locations in the region, the company is seeking franchisees for three of those stores — one each in Clermont, Mt. Dora and DeLand.

The brand's conveniently located stores, comprehensive training program and proven experience in marketing, operations and merchandising will be benefited by RaceTrac franchise owners. Franchise owners can also take advantage of the company's strong brand reputation and presence in the Central Florida region.

Natalie Morhous, president of RaceTrac, stated that as a pioneer and trusted leader in the convenience store industry, RaceTrac has prided itself in delivering a top-tier guest experience since 1934. "Now, in our 85th year, we are capitalizing on our conveniently located stores, and expertise in fuel and merchandise retailing, to recruit and support qualified entrepreneurs in central Florida. We look forward to working with franchise owners on this exciting new business opportunity."

Offering guests Swirl World frozen dessert stations, large coffee areas with a new freshly ground, freshly brewed "Crazy Good Coffee" experience, a shoppable layout, ample seating and free Wi-Fi are the three modern stores in Clermont, Mt. Dora and DeLand offer. Fuel gallon sales which is three times the NACS Industry Average is presently being sold by each store.

One week after RaceTrac announced a new leadership structure came the launch of the franchise initiatives. Max McBrayer, who has been promoted to CEO now leads the company. 21022019

38 Section 3 Oil Company Retail Brand News > North America: News & Updates


Oil Company Retail Brand News > Latin America: News & Updates Section 3 39

NEWS INDEX:ARGENTINAYPF Finalizes Some Fuel Service Stations Sale to Delta PatagoniaFuels to Have New Quality Specifications From 2019Raízen Targets Service Stations to Increase Lubricants SaleAutomatic Car Wash Trend Returns to Fuel Service StationsRaízen Launches "DejateLlevar" PromoFuel Service Stations to Have Minimum Number of StaffYPF Operators Stress Gender Equality Implementation in Fuel Service StationsAXION Energy Opens First Electric Charging StationGULF Fuels Arrives in ArgentinaDapsa Commences Operations Fuel Retail NetworkPuma Energy Opens New Fuel Station in EzeizaAxion Energy Redefine 2019 Commercial StrategyPuma Energy Commences 2019 with Special PromotionDAPSA to Commence Operations in MarchVoy Plans Low Cost FuelsFoca Software Expedites Sales at Fuel Service StationsYPF Signs Agreement with AonikenBuses & Trucks Potential Refueling at CNG Fuel Service StationsFIDENZA GNC Signs Agreement with Uber for CNG ConversionLEDIANS Set To Complement Services for Fuel Service StationsGulf Commences Efforts to Incorporate Former DAPSA SitesPetrobras 2040 Strategic Plan and 2019-2023 Business and Management PlanBOLIVIAYPFB to Develop ‘Green Corridors’ With Super Ethanol 92YPFB Will Attempt to Replace Fleet Diesel Consumption with LNGCommercialization of the Super Ethanol92 agrofuel StagnatedBRAZILRodoil Acquires 100% of MegapetroRoberto Castello Branco Takes His New Position as Petrobras CEO

CARIBBEANParkland Fuel Acquires 75% of Sol InvestmentsCHILEShell Is Recommended Supplier of Foton & MaxusCOLOMBIAPrimax to Enter Colombian Fuel MarketTerpel among Sustainable Companies for Third Successive YearECUADORFuel Distributors Demand Marketing Margin ReviewHONDURASUNO Presents Exclusive Collection in Retail NetworkJAMAICAPublic Poll Backs Takeover of PetrojamTotal Buys Epping Distribution InterestMEXICOG500 Network Reaches 300 fuel service stationsRepsol Continues Fuel Service Station Expansion PlansRepsol Opens Fuel Service Station in MichoacánGULF Oil Arrives In Ciudad VictoriaFederal Govt. Plans To Counter Fuel TheftProfeco Staff at Fuel Service Stations to Support ConsumersExxonMobil to Invest 300m USD in Infrastructure ConstructionExxon Mobil Activates ‘Response to Demand Team’Smartgas Opens Second Station in MazatlanShell Opens First Fuel Service Station in ColimaOasis Engineering Gold Sponsors Of ‘AltFuels Mexico 2019’SmartGas Opens Third Fuel Service Station in Mazatlan

PARAGUAYPetropar with PTI to Install Electric Chargers at StationsPERURepsol Buys Puma Energy’s Operations in CountryURUGUAYDUCSA Granted First At Petroleum Economist AwardBROU & ANCAP Present New Point Accrual ProgramANCAP, ACU Participate In Automobile Heritage60 AXION Fuel Service Stations Re-branding Completed

LATIN AMERICA


40 Section 3 Oil Company Retail Brand News > Latin America: News & Updates

Parkland Fuel Acquires 75% of Sol Investments

Parkland Fuel Corporation has concluded its acquisition of 75% of the shares of Sol Investments Limited (SIL).

The largest independent marketer and supplier of fuel products in the Caribbean, Sol operates in 23 jurisdictions. The transaction enables Sol to effectively contribute to Parkland’s earnings for the full calendar year of 2019. When it discloses its year-end results for 2018, Parkland will update its guidance for 2019.

Bob Espey, President and Chief Executive Officer of Parkland stated that the opportunity to expand to a new geography and market through a strong business platform like Sol is an exciting time for Parkland. “The assets and infrastructure we have acquired are proven, well known, and will enable Parkland to extend its supply advantage into a new region. I would like to welcome the Sol team to Parkland. Our two businesses are stronger together, and I look forward to the opportunities this acquisition will enable for all of us.”

Parkland’s Vice-President of Corporate Development and former head of Supply, Trading & Refining, Pierre Magnan will assume the role of President, Parkland International and will oversee the Sol business based from Grand Cayman. “I look forward to working with the Sol team to build on Sol’s strong foundation of safe and reliable supply in the region. We are committed to investing in Sol’s people and infrastructure to grow our presence in the region,” said Mr. Magnan. 10012019

Argentina DAPSA to Commence Operations in March

Destilería Argentina de Petróleo, SA, DAPSA, expects to commence official operations in March.

The fuel company aspires to grab 6% of the total fuel market, in addition to establishing itself as a network alternative with shared values with its affiliated stations and with the means that allow it to compete in a segment with greater demands, and a new order, adapted to the times.

The company’s return to the Argentine market will be very different from the time they managed only a few stations, since this time there will be 135 service stations that will be operational. The figure is only the beginning point of the company; the intention is to add many more.

One of the initiatives with which DAPSA will be launched will be to finance the purchase of fuels. It would be between three and five days, "a period more than enough to reinvest working capital," said company officials. Another feature of the operation will be the intensification of technology tools that many of its clients already handle, such as the application of order management, tracking of their supply and current accounts.

There will also be changes in regard to the brand image, which while maintaining the distinctive features that characterize the fuel company, will have some design details that will provide a more contemporary appearance to the times. 22012019

Primax to Enter Colombian Fuel Market

Primax will enter to compete in Colombia with 740 fuel service stations

Primax Corporation announced that it completed the purchase of Distribuidora Andina de Combustible (formerly Exxon Mobil), and with it will be a network of 740 fuel service stations operating under the Esso and Mobil brand, 12 supply terminals and a lubricants plant .

"With this operation, we are getting closer and closer to fulfilling our goal of being a regional reference in the service station market," said Carlos Gonzales Camargo, CEO of Corporación Primax.

"Our value proposition to offer an innovative and quality service, as well as unique experiences to our customers, we are extending to Colombia," he added.

Distribuidora Andina de Combustible is the second private fuel retail network with a 22% market share in Colombia, which will allow Primax Corporation to enter that market in a prominent position. The fuel service stations are located in the main cities of Colombia such as Bogotá, Cali, Medellín, Bucaramanga and Barranquilla, thus having a highly competitive and professional dealer’s network.

The company reported that for the process they counted on the bank ITAU, Ernst & Young and Brigard Urrutia Abogados. However, he did not disclose the amount of the operation.

30112018Source: El Comercio

Mexico G500 Network Reaches 300 fuel service stations

The number of fuel service stations in the G500 Network has reached a total of 300 service stations, operating under its G500 brand in 22 states of the Republic.

Jorge Cores, Chairman of the Board of G500 Network, said, "thanks to the preference of consumers, and the union, conviction and commitment of those who integrate G500, our station conversion process has continued to advance, allowing us to consolidate our presence in the country.”

"We are pleased to confirm that we have strengthened our logistical and commercial capabilities to be able to reliably supply products from the different storage and distribution terminals (TAD) of the country and from the terminal of Glencore in Dos Bocas, Tabasco. We want consumers to have a different option with a brand backed by high quality products such as G500 fuels, which are complemented with our exclusive G-BOOST technology," said Luz María Gutiérrez, CEO of G500 Network.

“At G500 Network we work hand in hand and in partnership with fuel entrepreneurs who want to grow along with our project, our value offers and our differentiators, to generate a positive impact on the market that has consumers as major players,” added Cores. 28112018

Repsol Peru Buys Puma Energy’s Operations in Country

Repsol Commercial SAC has acquired Puma Energy’s operations in the country, allowing it to supply a new portfolio of customers that include Fuel Service Stations and industrial customers in Lima and the provinces.

Repsol, with this operation, increases its Fuel Service Stations and Direct Sales. A growth of 10% has been registered in volume of the commercialization of quality fuels, processed in the new production units of La Pampilla Refinery and incorporating in the management of the new points of sale the high level of Repsol service.

In this way, Repsol reaffirms its investment commitment that accompanies the strategy of commercial growth in the country, to provide its customers with quality products, local production of environmental friendly fuels. 04122018

NEW FOCUSED PLATFORMS FOR 2019!

For promotion and editorial content, please contact [email protected] or [email protected] Kuala Lumpur Office on +60 3 2116 9613 or EU Office +353 402 30500

WORLD OF CONVENIENCEA T T H E S E R V I C E S T A T I O N

TECHNOLOGYWORLD S H O P W O R L D FRANCHISEWORLD

FOODSERVICESWORLD

The Customer Experience in Service Station Retail

Convenience Retail News from Around the World

CONTENTS


Unprecedented change in the fuel industry, coupled with major developments in society has shifted the focus of the traditional forecourt convenience model. People are busier than ever, and the need for quality convenience is even greater. More and more fuel companies have identified this as an opportunity to reinvigorate their customer experience by creating more engaging destinations in their forecourt shops that will connect and win with an increasingly demanding customer.

In this article, we will outline 4 key principles that provide the platform to maximize the customer experience in your fuel service station shop.

1. TRANSFORMING EXPECTATIONS

There is a fresh perspective on food value and quality in service station shops. It’s no longer about selling the

standard fare at a cheap price, it’s about enjoying food and drink that’s worth spending that bit more on. Although value will always remain a key factor in the shopper decision-tree, people are willing to spend more on quality and will subliminally identify with the brands that share this ethos - forecourt shops are no different. Emphasizing the shop as a standalone entity, separate from the forecourt, will enhance the perception of the quality convenience, food and drink proposition to customers.

Market-leading forecourt shops have a customer-centric approach with a strong focus on simplicity. Simple navigation and simple communication facilitates busy lifestyles, making shopper missions easier, faster, more efficient and enjoyable. Customers understand that modern convenience is now more than value and speed, it’s also about surprise and experience. With FTG (Food To Go) being a key driver to modern

convenience, they hero their food and drink with an ownable and believable attitude. They share a passion for food from inspiring food theatre, passionate and knowledgeable staff, to tailored value deals that customers actually want (is a 3 for 2 offer really relevant to them?).

By breathing new life into the service station shop and reimagining it as a distinctive customer experience separate to fuel, it can be more readily viewed as a modern, leading edge, on-trend brand and a go-to destination for great tasting food and drink everyday. The world of convenience at the service station shop of the future needs to be seen as obvious partner for modern life.

2. GROUNDED IN LOCALShops with a focus on the local community will attract customers who are deeply committed and loyal alongside their core transient clientele. Every location has its own characteristics and context: how do customers use the existing services? What is the local competition? Consistency is the hallmark of success for any brand or store refresh. However, one size does not fit all. It has to come with a degree of flexibility that can allow its various formats to support a deeper connection with the local community such as bespoke product ranging.

Shops need to work harder so the customer doesn’t have to. Pioneering convenience anticipates the customers needs, creating a shopping experience that is instantly rewarding. Delivering imaginative value and time saving solutions that are relevant to customers, shows empathy and will encourage loyalty.

By Criona Turley

Evolving the Customer Experience in Service Station Retail

42 Section 4 World of Convenience at the Service Station > Feature > TAP

Centra, Cork, Ireland

COVER STORY


World of Convenience at the Service Station > Feature > TAP Section 4 43

With increased competition, service station shops that remain

very functional and rely on customer behavior to-date have become fatigued. Shopper missions have evolved from a ‘quick stop en-route’ to somewhere ‘worth the drive’. We know a fresh food offer is pivotal to this, however, alongside dialing-up their credentials as quality FTG destination, bringing a genuine sense of the community to life is a marked differentiator from competition. In an age of growing suspicion of corporations and ‘anti-large sentiment’, this will really personalize the experience for the customer who is more socially conscious than before and enjoys being part of something bigger than themselves.

“Convenience stores have the potential to become centers of a local eco-system...retailers will need to know the demographics of a specific catchment inside out”

ResearchFarm, 2013

3. IN-STORE DESTINATIONSBuilding on what Highstreet convenience does well, service station shops have responded with credible convenient food & coffee offers that rival the specialists. In light of the ‘anti-large’ sentiment mentioned previously, this has given rise to more own-brand offers in-store. These brands increase the perception of quality across the store and create a real sense of visual theatre for customers who are given an abundance of choice but in way that is clear and easy-to-navigate. They offer a credible alternative to established concessions that don’t mean paying more or compromising on taste.

Established concessions will still hold weighty appeal. Brand recognition remains a prominent deciding factor and, while new-to-market own brands are building towards that, there is a measure of familiarity that reassures time-savvy customers. Forecourt shops have responded by outlining a clear brand hierarchy in which concessions have ownership of dedicated space under the parent brand.

Creating a truly credible, brand-enhancing eat-in and take-away food and drink offers builds reasons for customer to visit again and again.

“Over two thirds of people enjoy combining a visit to the shops with other activities such as going for coffee or food”

FreshMinds, 2015

Community provenance message SuperValu, Dublin, Ireland

Flagship Pita Pit, Dublin, Ireland

Caramico, Musgrave own-brand pizza concept

Jump Juice Bars sample kiosk


4. HEALTHY LIVINGLooking forward, health remains a huge growth area. Although healthy eating and well-being is strong amongst all age groups, it is more prevalent in younger shoppers with a slightly more female bias. Customers are more aware than ever that having a healthy lifestyle is more simply your 5-a-day; it’s about personal wellness and being healthy from the inside out. Forecourt shops are primed to deliver experiences that build on the concept of modern healthy living.

They can help inspire positive attitudes to health in the community by providing healthy options throughout the shop but promoted through a realistic and authentic tone of voice. Healthy communications should be simple and always on the side of the customer, it should never preach or dictate a lifestyle. Shops need to be confident and remain true to their purposes and the customer will respect that. Adopting an aloof personality that is alien to your brand will only alienate your consumer.

“14% of customers are deterred from convenience stores when there are not enough healthy options, while 22% are put off when fresh foods are of poor quality”

Him! research, 2015

Although it’s widely accepted as real positive in the modern world that customers and a new breed of brands are becoming more in-tune with health and wellness, there is still ample opportunity for indulgent treats that celebrate a little win for your day.

“10% of convenience shoppers are on a treat mission the average spend of a “treat” shopper is €5.80 the biggest reason shoppers gave for being likely to ‘trade up’ to a more premium product when in store is “for a treat” at 19%

HIM research

ABOUT TAPTAP is a customer experience design studio with a collective expertise in retail and commercial design.

At TAP we have quickly established ourselves as a leading, independent agency based in Dublin. We define and design brands and total retail experiences that are on the pulse of consumer activity and retail culture.

With retail challenges becoming ever more demanding, there is a clear need within retail for truly insightful and creative responses to deliver a point of difference from the competition. We pride ourselves on great ideas and innovation. Combined with our forward thinking approach to retail, we partner with our clients to craft design experiences that change customer perceptions, increase turnover and margin, and build loyalty. From award-winning stores for national brands like Musgrave Group’s Supervalu and Centra to a sector-changing concept for a leading European chain of forecourts, we help our clients realize a vision for a more engaging future.

44 Section 4 World of Convenience at the Service Station > Feature > TAP

Green Kitchen, Musgrave own-brand salad bar concept

Centra dessert bar, Cork, Ireland

Brendan Boyle, Creative Director of Tap will present at the forthcoming PW Asia Fuel Retail Conference being held in Manila on the 18th June 2019.

ASIA FUEL RETAIL CONFERENCE 2019


Updates & Developments in the Convenience Retail Industry

Editor’s Choice

CONVENIENCE NEWSAustraliaCaltex Opens ‘The Foodary in Derrimut’

Coles Group Signs Agreement with Viva Energy

BelgiumCarrefour Pilots Robotic Store

Colruyt Pilots Voice-Recorded Shopping Lists

Death of Albert Frere in Belgium

CanadaHusky Energy Considers Non-Core Assets Sale

ChinaJD.com Two New Pop-Up Stores Launch

Czech RepublicBenzina Opens Third ‘Drive Up ATM’

England UKCO-OP to Open 100 New Stores In 2019

Co-op Food Stores Get Compostable Carrier Bags

Sainbury's and Asda Request More Time for Merger Evidence

Shell with Jamie Oliver Offer Healthier Food on The Go

FranceCarrefour Uses Artificial Intelligence to Refine Supply Chain

Carrefour to Pilot Loop Concept

Ireland Maxol A26 Tannaghmore Launches ‘Kids Eat Free’

Inver Adds New Fuel Retail Network Partners

Centra Plans 25 New Stores for 2019

JapanRakuten Pay Will Be Available At All Ministop Stores

7-Eleven Launches Payment with Facial Recognition

FamilyMart Co. Introduces E-Payment System

Seven-Eleven Launch System to Avoid Illegal Workers

Government Propose Autonomous C-Store Sector By 2025

Walmart with Rakuten Opens First E-Commerce Store

Malaysia7-ELEVEN Malaysia & NGOHub Asia to Lighting up Lives

InComm Introduces Google Play Gift Cards in 7-Eleven Stores

NetherlandsSPAR Netherlands Unveils 100th Express Store

NicaraguaPRONTO With CBC Launches ‘¡PRONTO TeVe!’ Promotion

PakistanMajid Al Futtaim Rebrands Hyperstar to Carrefour

PhilippinesAlfamart Continues Expansion into Philippine Market

7-Eleven Opens First Store in Samal Island

PolandCarrefour Introduces Self-Service Checkouts

Zabka Polska to Exceed 6000 C-Stores by the end of 2019

RomaniaOMV Petrom and Auchan Retail Extend Collaboration

Scotland UKRecycling Experiments to Be Done In Scottish C-Stores

SingaporeCollection Service Introduced At 7-Eleven Singapore

S. AfricaFreshStop 296th Store Launch at Mpumalanga Caltex Fuel Service Station

New FreshStop Opened at Bryanston

S. KoreaGS Opens First C-Store for Handicapped

Sweden Preem & Dagab Groceries Agreement

ThailandPTT to Invest $1.3 billion In Retail

UAESPAR Supermarket Comes To Dubai

USAAmazon Introduces New Products and Services for Customers

Beck Branded Fuels Launches New Brand Identity

Buc-ee’s First Location Outside of Texas Launch in Alabama

Coen to Buy CoGo’s Stores

Core-Mark Announces Supply Chain Contract Extension with MAPCO

Convenience Store Count Stands at 153,237 Stores

Giant Expands Investment in Philadelphia with 3 New Giant Heirloom Market™ Locations

Hy-Vee First New Fast & Fresh Concept Convenience Store Launch in Davenport

Hy-Vee Opens Fast & Fresh Store in Des Moines Metro

Kroger & Microsoft Corp. Form Collaboration

Kroger Co. Launches Kroger Pay & Kroger REWARDS

Maine’s First Medical Marijuana C-Store Launch

Rutter’s First Store Opens in Maryland

Sheetz Set To Open 100th North Carolina Store

Yesway Gives the Gift of Free Coffee to Customers This Holiday Season

Zabka Partners With AiFi for New Shopping Experience

World of Convenience at the Service Station > Convenience News > Index Section 4 45


Belgium: Colruyt Pilots Voice-Recorded Shopping Lists

Colruyt Lowest Prices has become the first Belgian supermarket to test voice-recorded shopping lists and has asked its customers to assist them in this endeavor. Customers can record their list on their smartphone, during the test, after which they receive customized product suggestions.

Marketing manager Guy Elewaut, said, "Together with our customers, we examine whether speech technology is an efficient means to prepare for shopping. The test has to show whether this is an easier way for our customers to prepare for shopping.”

By means of Google Assistant, the speech software that can ask questions and give voice commands, the shopping lists are dictated. Google is working on the Belgian version of Google Assistant. The test is being organized at present with the version already available in the Netherlands and France.

On their smartphone (or any other device running Google Assistant), test customers will voice-record their shopping list, saving it in the MyColruyt app and on the Colruyt website. Guy

Elewaut explained that it is possible to test the shopping list at any moment and in any situation. "At home when something is missing from the fridge, or on the way for instance. No need to write or type the list. Recording it is enough."

Customers receive product suggestions based on their preferences, when they consult their list in the MyColruyt app. When the user adds 'water', the app will suggest a bottle of Boni Selection mineral water of 1.5 l if that is what this customer often buys.

Customers can then tick off their list in the store or send it to Collect&Go, Colruyt Group's online shopping service. Combining the Colruyt shopping list to Google Assistant was an internal effort. Guy Elewaut, said, "Colruyt likes to take the lead in innovation with the talent we have on hand."

Looking for ways to transform its digital channels, Colruyt, since the start of MyColruyt in 2016, added features to the app several times. Sending shopping lists to Collect&Go has become a possibility in 2017, and since last year, users can find products based on their eating habits (vegetarian, vegan, gluten-free etc.) 13022019

China: JD.com Two New Pop-Up Stores Launch

JD.com, Chinese online retailer has launched two new pop-up stores at Beijing Capital International Airport (BCIA) and Hohhot East Railway station in Inner Mongolia.

The company is expanding its retail offering into airports and railway stations along with convenience stores and partnerships with hotels. In order to make it easier ‘and more enjoyable’ to purchase on the go, the stores leverage its latest retail technology.

A BCIA spokesperson said that Beijing Capital International Airport is delighted to be hosting one of JD’s pop-up stores. The new shop, which offers popular items among travelers, will not only offer the products they want to buy most on their journeys, but allow them to personally experience what shopping of the future, brought to them by China’s largest and most innovative retailer will be like.

China Railway Express has partnered with JD to open a 100sq convenience store at Hohhot East Railway. JD’s technological capabilities, featuring facial recognition payment and smart

Australia: Caltex Opens ‘The Foodary in Derrimut’

Caltex has rolled out its new fuel and convenience concept store – The Foodary in Derrimut, presenting customers a peek into the future of the Australian fuel service station.

The newly opened store has put the focus exactly back on service and the changing needs of Australian consumers, even as offering all the essentials needed to keep moving when on the road, such as phone chargers energy drinks, snacks and automotive products.

Through a smartphone app, customers can pre-order at The Foodary in Derrimut and pick up locally roasted and barista-made coffee and fresh food without waiting. They can also choose to settle in to refresh and enjoy free wifi in a new diner-style kitchen serving made-to-order meals. 2013 winners of Channel 9’s The Block, Alisa and Lysandra have designed the restrooms facilities, facilitating customer’s access to, certainly, Australia’s best service station bathroom and shower facilities

Helen Moore, Caltex’s General Manager of Convenience Development, said, “Our customers have been telling us that service stations have forgotten about service and we have been listening. We also know that a good bathroom on the road can be few and far between, if available at all. It’s why we’ve taken a leap with this new store and enlisted the talents of Alisa and Lysandra, best known for their bathroom designs when they won The Block in 2013, to design bathroom and shower

facilities that will change customer perceptions of what to expect when they visit this store.

Following the successful launch of The Foodary at Altona North earlier this year, the Foodary in Derrimut is the second project Caltex has worked with Alisa and Lysandra. Aiming to better meet the needs of consumers seeking better services and more convenience when fueling, the new store reflects the changing nature of Australian service stations. 17012019

46 Section 4 World of Convenience at the Service Station > Convenience News



vending machines will be exploited by this store. Once customers select their products and close the door of the machines, the vending machines automatically process payments.

In order that customers can choose to buy on the spot and take their purchases with them or shop online and have they delivered to a convenient location, the store will also use a Mini Program in WeChat in due course.

Bing Zhang, General Manager of JD Social E-commerce and Retail Innovation said, “Many of our customers enjoy shopping while travelling and we’re determined to ensure they benefit from the convenience of JD wherever they are. The new stores in Beijing and Inner Mongolia will provide them with a truly seamless experience that is unrivalled anywhere.” 07012019

France: Carrefour Uses Artificial Intelligence to Refine Supply Chain

By integrating software developed by advanced analytics leader, SAS, into its supply chain, French retailer, Carrefour has become the first to use artificial intelligence to optimize inventory management and reduce waste.

Carrefour Supply Chain selected Viya - an artificial intelligence (AI) solution developed by advanced analytics leader SAS, utilizing the €2 billion annual investment budget included in the "Carrefour 2022" transformation plan, mainly for IT and digital technology projects. To better predict demand and refine supplier orders, the SAS platform, following the completion of an 18-month trial, will be used to collect and process data from stores, warehouses and e-commerce websites. Stock outages and overstocking in stores and warehouses will be ultimately reduced by more intelligent supply chain management.

In the French retail sector, it has become the first time that an AI solution has been integrated into the supply chain for food products - and, soon, non-food products.

"The deployment of the SAS platform will help us turn the corner in optimizing our supply chain. By freeing up time for teams, artificial intelligence will allow them to focus on developing differentiated forecasting strategies and better meeting customer expectations while reducing waste," said Franck Noël-Fontana, Forecast Director at Carrefour France. 21012019

Japan: 7-Eleven Launches Payment with Facial Recognition

Through its Go stores Amazon is already pushing for cashierless experiences, and now, C-store chain 7-Eleven is adopting facial recognition to make paying easier than looking into a camera.

7-Eleven, in Tokyo's Minato Ward which is home to the NEC Group, has opened up a trial store, which not requiring cashiers, cash, credit cards, or even contactless smartphone payments, just requires ones face for payment. Open to the 6,000 or so NEC employees based nearby, the store requires each to have their face scanned and stored to enable the system to work.

A shopper, once registered on the system, can approach a self-checkout area where their items are scanned. When it is time to pay, the shopper is asked to look into a camera while the system searches for a match and once found, the total is automatically deducted from that person's NEC salary.

Seeing that NEC has developed the facial recognition technology that makes this possible, the collaboration between 7-Eleven and NEC to launch this new store makes sense. at using facial recognition technology, 7-Eleven is quite experienced and all 11,000 of 7-Eleven's stores in Thailand already use it to monitor store traffic, product stock, customer emotion, and to help suggest the most appropriate products to customers.

7-Eleven plans to roll out the option of paying with your face to small-scale outlets located inside office buildings,

if the trial proves successful, which is alike what Amazon has planned after it recently launched an experimental compact version of its Go store in Seattle. 20122018

Japan: Government Propose Autonomous C-Store Sector By 2025

Aiming to facilitate convenience for shoppers as well as tackle Japan's worker shortage, the government is utilizing RFID technology to make fully autonomous stores possible.

Japan is struggling with a shortage of workers in key segments, while many countries worry about their level of unemployment. Keeping this in mind, the country has created a proposal to unman all convenience stores by 2025. To help make the autonomous stores viable at scale, the Japanese government has tasked materials science company Avery Dennison.

Preserving the freshness of the products in the store is one of the main goals is using RFID. The condition of food can be monitored by Avery Dennison’s technology, and automatically discount items that are nearing their expiration date, thereby helping to push shoppers to these products and reduce spoils. The RFID chips have been designed to be microwave-safe, permitting them to remain on the items even after purchase

Francisco Melo, the vice president of RFID for the company, said, “Innovation is at the core of what we do at Avery Dennison, and by combining our materials science expertise and knowledge of RFID technology over


the past 10 years we have been able to develop WaveSafe to meet the needs of the food industry.”

Helping combat loss of workers along with mechanizing less meaningful work, Japan expects that RFID tech could be the solution to make these types of stores possible across the country. 21022019

Netherlands: SPAR Netherlands Unveils 100th Express Store

SPAR Netherlands, with the opening of the first SPAR Express store in the country, features an expansion story that started at the end of 2017, and is now marking the opening of its 100th SPAR Express store.

The 100th store, includes the new SPAR Local and SPAR Bakery concepts developed jointly with SPAR International and is opened along the A12 highway near Ede.

SPAR Express Ede, as with all SPAR Express stores, has a small sales area and offers the convenience of daily items for top-up shopping. Convenient products such as home meal replacements, or foods and drinks to be enjoyed straight away include the assortment.

With a large assortment of freshly baked breads, buns and pastries as well as sandwiches, smoothies and yoghurts, the SPAR Bakery caters for customers on the go and also includes freshly made pizza and pancakes completing the Bakery’s assortment.

Offering a pleasant seating area where customers can have a relaxing break and enjoy the items they purchase instore is SPAR Local, which is the newly introduced food service concept, which also provides a work space for people on the go and a meeting point for both social and business appointments.

With more than 350 stores throughout the Netherlands, expansion plans are still proceeding as SPAR Netherlands aims to roll out more than 70 new SPAR Express stores at fuel stations along the country’s highways, rustic roads or in local towns and villages. 20022019

Nicaragua: PRONTO With CBC Launches ‘¡PRONTO TeVe!’ Promotion

PRONTO, the chain of stores and convenience centers, in partnership with CBC under its PEPSI brand, has launched the "¡PRONTO TeVe!" Promotion, under which 26 lucky customers can win a Samsung Smart TV 32.

The promotion runs from January 7 to February 25, 2019. For a minimum consumption of C$ 100.00 in products of stores, customers will receive a coupon to participate in the draws scheduled in each store at the end of the promotion.

05022019

Philippines: Alfamart Continues Expansion into Philippine Market

Indonesian mini-market operator, PT SumberAlfariaTrijayaTbk (Alfamart), is likely to continue to make inroads in the Philippines, as the two markets have similar features, the mini-market sector is less mature and the company has a strong partner.

In 2019, Alfamart proposes opening more than 200 new stores in the Philippines. Through a 35% stake in a joint-venture with partner SM Group, a local conglomerate involved in banking, retail and real estate, Alfamart in 2018, opened 180 new stores. It was in 2014 that Alfamart first opened stores in the Philippines, and today has around 400 stores.

Indonesia and the Philippines are both consumer-driven markets having young populations and expanding middle classes. Similar income levels of GDP per capita of USD 3,000 - USD 4,000 are possessed by both economies. In both markets, consumers prefer to buy small amounts of bundled products rather than filling grocery carts.

The mini-market sector in the Philippines is seen by Fitch as untapped and having limited competition. Convenience stores that carry more limited products are mostly operated by the existing players. Giving the company some competitive advantage in grabbing market share is Alfamart's stores which offer additional products, such as fresh and frozen food, personal care and small household appliances.

The strong presence of SM Group in the country alleviates Alfamart's investment risk for its Philippine expansion. One among the four largest retailers that dominate the Philippines industry is SM Group. More than 70 shopping malls and more than 2,000 supermarket and mini-market stores (including Alfamart) in the largest cities in the Philippines are operated by SM Group. Alfamart is expected by Fitch to have access to SM Group's large business network and tap its widely known brand.

Expansion in the Philippines was chosen by Alfamart, since it was considered to

have more potential than other south-east Asian markets, such as Thailand and Vietnam. Alfamart's Philippine expansion is expected to partly offset the slower growth in Indonesia. Alfamart opened a net total of 75 stores in the year to October 2018. The company opened more than 500 stores in that period, based on gross store openings, and is likely to fall short of its target of 800 new stores for the year. Stores that underperformed were closed by Alfamart, resulting in only a modest number of net store openings. 13122018

Poland: Zabka Polska to Exceed 6000 C-Stores by the end of 2019

Żabka network should exceed 6,000 retail sites by the end of the year as its plans to open at least 600 more stores during 2019.

The goal is not the number of newly opened branches. The quality of the location is important, since their availability and other market conditions will depend on the final balance of openings at the end of the year. Last year, Żabka opened 700 stores, including plans for a minimum of 600 additional openings

This means that two stores a day joined the network. Never before has Żabka grew so fast. In achieving this pace, Żabka helped, among others a wide advertising campaign targeted at potential franchisees. The network encouraged fast entry into cooperation, raising at the end of the year a temporary rate for new franchisees willing to run a shop on non-trade Sunday even up to 12-15 thousand.

The largest convenience network in Poland was able to record a record rate of expansion last year, also due to the opening to new categories of locations, such as shopping centers, railway stations, transport passages or apartment buildings. - For retail chains, 2018 was another year of challenges. Despite these challenges, Żabka, ahead of its new format with market changes and effectively using the opportunities on the real estate market, recorded a record increase in new stores.

Żabka at the end of this year will most likely exceed the symbolic limit of 6,000 stores, however, its development plans on the Polish market are much bolder. Tomasz Suchański, president of Żabka Polska recently estimated that the company's potential reaches even 10-10.5 thousand stores in our country.

48 Section 4 World of Convenience at the Service Station > Convenience News


In the current year, Żabka will not only open new branches, but also modernize the old ones. It is about stores that have not yet been adapted to the latest concept of Żabka Galaxy, but have been functioning for many years under the old banner. Currently, over 2.7 thousand are already operating under the new logo. 11012019

Source: W H

Scotland UK: Recycling Experiments to Be Done In Scottish C-Stores

Envipco, recycling equipment manufacturer has collaborated with UK retail chains Nisa, Premier and Keystore and the Scottish Grocers Federation, to deliver plastic bottle and can return trials in Scottish convenience stores.

Scheduled to run through to April, the trials in Edinburgh and Glasgow can come ahead of the Scottish Government’s introduction of a deposit return scheme.

With the aim of increasing recycling rates and reducing litter, the scheme will reward the public with cash deposits for returning empty drinks containers. For every empty plastic bottle, customers from mid-February, will receive 10p at Federation member stores Premier Broadway in the Capital’s Oxgangs and Keystore in the city’s Moredun area as well as Nisa Local and Post Office in Bellshill. The empty plastic bottles can also be deposited into Envipco’s on-site Flex machines. Through the collection and recycling of empty containers deposited into machines at the three stores, recycling company Viridor will be supporting the trials.

Instead of collecting their 10p deposit per container, the stores will give customers the option to support local fundraising campaigns and involve their local community in the trial. 04022019

Note: Full story with companies and organisations involved, please go to the PW online library.

Thailand: PTT To Invest $1.3 Billion In Retail

PTT in preparation of developing its retail business, is projecting a $1.3 billion investment over five years to build its coffee shop franchise into a global brand, rivaling U.S. giant Starbucks.

Jiraporn Khaosawas, chief executive of PTT Oil and Retail, said the group is looking to open 20,000 branches around the world and which is due to be floated early next year. 2,300

branches are already operated by Cafe Amazon in Thailand, Laos, Cambodia, the Philippines, Myanmar and Japan. "We aim to build the Cafe Amazon into a top-10 global brand over the next five years," she said. Plans are underway to take the Cafe Amazon brand into the Middle East and China, in addition to other countries in the regions, through franchise partnerships.

In an effort to offset declining revenue from its fuel business as global crude prices stagnate, PTT has since 2016 been planning to spin off the retail division, although the IPO has taken much longer than initially expected. Earlier this year, there were plans to sell at least 50% of the retail arm, which includes PTT's 1,500 fuel service stations nationwide, jet fuel sales, as well as consumer-oriented businesses like coffee shops and convenience stores. About 20% of the majority state-owned group's net profit is generated through these operations. In 2017, Cafe Amazon alone had sales of 10 billion baht, or $303 million.

Not including any funds raised in the initial public offering, the retail unit is estimated to be valued at about 120 billion baht, or $3.6 billion.

Suchat Ramarch, PTT's executive vice president in charge of the company's retail fuel business commented that they will not only expand Cafe Amazon, but will also expand fuel service stations and lube oil retail business. “However, Cafe Amazon will be the highlight, with strong potential to grow.” 29112018

USA: Convenience Store Count Stands at 153,237 StoresThere are 153,237 convenience stores operating in the United States, a 1.1% decline from last year’s record of 154,958 stores, according to the 2019

NACS/Nielsen Convenience Industry Store Count. The count is based on stores as of December 31, 2018.

The decrease in stores was fueled by a 2,198-store decline in single-store operators, which still account for 62.3% of all convenience stores (95,445).

The convenience store count accounts for more than one third (34.4%) of the brick-and-mortar retail universe tracked by Nielsen in the United States. Except for the dollar store channel, all other major channels had fewer units at year-end 2018

A key trend within the U.S. convenience and fuel retailing industry continues to be strong mergers and acquisitions activity, particularly among existing convenience store chains. Like 2017, the industry experienced historically large M&A deals in 2018, but also saw new entrants to the U.S. market from global companies based in Chile and the United Kingdom, for example.

The number of convenience stores that sell motor fuels decreased 0.5% (554 stores) to 121,998 stores, which is 79.6% of all convenience stores. Overall, convenience stores sell approximately 80% of the motor fuels purchased in the United States. The decline in the number of convenience stores selling fuel is reflective of retailers evolving their business models to focus more on the in-store, foodservice offer, as well as retailers embracing new store formats and establishing their brands in more urban, walk-up locations.

The U.S. store count has risen 28.3% since 2000. This year marks only the fourth time the U.S. convenience store count has declined during that time.

08022019



50 Section 5 People on the Move > News & Updates

BP Appoints Sue Clements as New UK Strategic Account Manager

BP has announced the appointment of Sue Clements as UK strategic account manager. She has been with BP for 15 years in commercial and customer-facing roles in both retail and midstream fuel supply, and will now be responsible for managing relationships with some of BP’s largest dealer partners, including the motorway service area operators Moto and Welcome Break.

Sue, who worked in the travel sector with British Midland Airways before joining BP, will take on the responsibilities previously held by Jo McDonnell, who recently moved to BP’s fuel cards operation as UK fleet sales manager. She said: “We have a fantastic network of dealer partners who help us offer what we believe is the best fuel network coverage in the UK. 13122018

Cameron Korneychuck Named as Bennett Pump Director-Strategic AccountsBennett Pump Company has announced the appointment of Cameron Korneychuck to the position of Director of Strategic Accounts. Strategic account development, sales, support and management include Cameron’s responsibilities, which will include assisting with product interface development information and support for POS, EMV, loyalty and other programs for major oils, regional and other branded strategic accounts. 11022019

Ramsay MacDonald Appointed Essar Head of RetailEssar Oil UK has announced the appointment of Ramsay MacDonald as Head of Retail for its rapidly expanding network of service stations in the UK. MacDonald, who brings with him over 30 years of

industry experience, was previously with Mobil and BP most recently Director of Retail for Gulf where he was instrumental in building the brand to over 500 stations.

Ramsay MacDonald explained: “At a time of considerable change in petrol retailing, there really is no better place to be than with a UK manufacturer like Essar which excels in both innovation and the production of high quality fuels. I am also delighted to be back in ‘frontline retail’, leading a team of quality professionals with the opportunity to develop what I think is the most modern and striking image in UK forecourt retailing which has been so well received by dealers and customers alike. Being based in England will also allow me more time to visit current and hopefully future customers. Looking forward, the foundations are solid, the recently announced high profile MPK deal was a defining moment and the development of Elton Green will allow us to show prospective customers exactly how Essar can work for their businesses.” 10012018

Valero Appoints Samantha Passi as New Sales ManagerValero has announced the appointment of Samantha Passi as a new sales manager for Northern Ireland. Samantha, who has been in the fuel industry since 2002, said, "It's fantastic to join the Texaco team with Valero. The Northern Ireland market has witnessed many changes during the last ten years, with new fuel providers, emerging brands and image transitions. Texaco has an enduring heritage here, having been around for more than 100 years. Retailers deserve long term commitment and exceptional service, making Texaco the right choice for us both."

Adele Shackleton, Regional Branded Sales Manager at Valero, added, "Samantha has lots of valuable experience in the fuel industry so it's excellent news she has joined the Texaco brand. Northern Ireland is a key focus for us – we have strengthened our supply position by purchasing a fuel storage terminal in Belfast, reinforcing our commitment to the region. To have Samantha on board is great, and she's ready to assist our existing retailers in growing their fuel volume and to sign up new sites to the Texaco brand." 18022019

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