frsc, insight

FRSC

InsightFRSC

A MONTHLY PUBLICATION OFFEDERAL ROAD SAFETY COMMISSION www.frscinsight.comMarch 2013

the journey to

ISO Certification

The 2013 HND-9Sports Coupe Concept

Have you ever wondered why God cre-ated day and night? Astronomers be-lieve that the moon constantly shows

the same side to the earth, thus rationalis-ing why differentials exist across the globe on day time and night. When moonlight shines as the earth rotates, it places certain section of the world on a direct view of the sun, causing them to see day-light, while the opposite direction experiences darkness.

However, whenever the moon is at a point where the rays of the sun shines on the moon and reflects on the earth, the parts of the world that are in darkness experience moonlight. Russian scientists have howev-er vowed to extinguish darkness from the earth, just by the switch of a remote con-trol. If they will succeed, I do not know, but what is astonishing is that it is an au-dacious ambition anchored on innovation.

Russia is a BRICS country comprising Bra-zil, Russia, India, China and of recent South Africa. Nigeria by 2020 hopes to grow its economy to be like one of the BRICS. By the way did you know that when BRICS was first projected, it was initially BRIN, with the N, representing Nigeria, due to our strong potentials as a regional economic giant?

In banishing darkness from the earth, the Russians are relying on a simple con-cept of constructing a giant mirror on the moon to capture rays of the sun through convergence and through a remote con-trol operated on earth, reflect the rays of the sun onto the dark sides of the earth and thus vanishing darkness on earth.

The FRSC too has an audacious goal of transforming into a world class organisa-tion. The goal is even now more assured with the certification of FRSC as an ISO 9001 Quality Management System Org

From The Editor-In-Chief

ganisation. This makes FRSC the first po-licing organisation in the whole of Africa to be ISO certified. If you juxtaposed this against the recent declaration of FRSC by the World Bank as the best example of Lead Agency in Africa , which other African countries should replicate, then you would see that the transformation of FRSC into a world class organisation is realisable.

The ISO certification is due principally to the doggedness of the Corps Marshal, but working behind the scene are several of-ficers. They include the Principal Officer II to the Corps Marshal, Deputy Corps Com-mander Olukoju and the ISO Management Representatives, Corps Commander Har-rison Peeple. This month they are fea-tured on the one on one inte rview seg-ment to inspire other FRSC staff. All the regular stories can be read in this edition.While we congratulate FRSC for the ISO certification, remember you can read all the previous editions on wwww.frscinsight.com

OC Oladele (CC)Editor in Chief

ISO 9001:2008 is the Interna-tional Standard for Quality Management Systems (QMS). It provides an organisation with a set of principles that ensure a common sense approach to the management of business activities.

Who is ISO 9001:2008 applicable to?Any organisation can increase its value and reap tremendous benefit from implementing ISO 9001:2008 as its requirements are fortified by eight management principles: a customer focused organisation • leadership • the involvement of people • ensuring a process approach • a systematic approach to management

. a factual approach to decision making • mutually beneficial supplier relations • continuous improvement

EDITORIAL BOARD

FRSCInsight

Osita Chidoka Corps Marshal/Chief Executive Publisher

OC Oladele (DCC) Editor–In-Chief

KD Alegieuno (ARC) Editor

Members VO Ogunnupebi (ACC) AR Obagbemiro (CRC) CB Nwokolo (DRC) DO Enakireru (ARC) 0I IKOKU (ARC)

3FRSC INSIGHT MARCH, 2013

Initial Certification AuditThe assessment process for achieving certification consists of a two stage Initial Certification Audit as follows: Stage 1 - the purpose of this visit is to confirm the readiness of the organisation for full assessment. The assessor will: • confirm that the quality manu-al conforms to the requirements of ISO 9001:2008 • confirm its implementation status • confirm the scope of certification • check legislative compliance • produce a report that identifies any non-compliance or potential for non-com-pliance and agree a corrective action plan if required. • produce an assessment plan and confirm a date for the Stage 2 assess-ment visit. Stage 2 - the purpose of this visit is to confirm that the quality management system fully conforms to the require-ments of ISO 9001:2008 in practice. The assessor will: • undertake sample audits of the pro-cesses and activities defined in the scope of assessment • document how the system complies with the standard • report any non-compliances or po-tential for non-compliance • produce a surveillance plan and con-firm a date for the first surveillance visit • If the assessor identifies any major non-conformance, the organisation can-not be certified until corrective action is taken and verified.

What are the benefits of registration? • Customer satisfaction - through de-livery of products that consistently meet customer requirements • Reduced operating costs - through

continual improvement of processes and resulting operational efficiencies • Improved stakeholder relation-ships - including staff, customers and suppliers • Legal compliance - by understand-ing how statutory and regulatory re-quirements impact on the organization and its your customers • Improved risk management - through greater consistency and trace-ability of products and services • Proven business credentials - through independent verification against recognized standards • Ability to win more business - par-ticularly where procurement specifica-tions require certification as a condition to supply How to gain registration?The process of registration follows three simple steps: • Application for registration is made by completing the QMS questionnaire • Assessment to ISO 9001:2008 is undertaken by NQA - the organisation must be able to demonstrate that its quality management system has been fully operative for a minimum of three months and has been subject of a full cy-cle of internal audits • Registration is granted by NQA and maintained by the organisation. Mainte-nance is confirmed through a programme of annual surveillance visits and a three yearly re-certification audit.

Any organization that is prepared to be a world class organisation should as a crite-ria be ISO certified.

Sources:http://www.intertek.com/auditing/iso-9001/http://www.nqa.com/en/atozservices/what-is-iso-9001.asp

ISO 9001:2008

4 FRSC INSIGHT MARCH, 2013

TERRORISM, BOMB THREAT AND AWARENNESS

TERRORISM: Terrorism is the system-atic use of terror, often violence, es-pecially as means of coercion. Com-

monly used to refer only those violent acts intended to create fear (terror), perpetu-ated for religious, political or ideological goal and deliberately target or disregard the safety of non-combatants (Civilians).

BOMB: A Bomb is any range of explosive weapons that only rely on the exother-mic reaction of an explosive material to provide an extremely sudden and violent release of energy (an explosive device). Detonation inflicts damage. It is not usu-ally applied to explosive devices used for civilian purposes such as construction or mining. However, in an unconventional warfare bomb can be refer to a range of offensive weapon, for instance Improvised Explosive Devices (IEDs).

THREAT: Threat is an act of coercion wherein it is introduced to communicated intent to inflict harm or loss on another person. It portends the state of possibility of danger or disaster e.g. physical damage or death of one or both conflicting parties.

AWARENESS: Awareness is knowing that something ex-ists and is important. It is the state or abil-ity to perceive, to feel or to be conscious of events, objects or sensory patterns.

Types of Bombs There are basically two types of bombs The explosive Device: These types of bombs explodes causing destruction by the release of heat, energy and fragments. Incendiary Device: Simply causes fire outbreaks . Bombs constructions vary from the simplest pipe bomb to the so-phisticated electronic device. Nearly all bombs require a firing trigger to start the explosion. The firing trigger consists of a detonator, a booster and the main charge. When detonator burns, it causes the booster to charge and then sets off the main charge to explode.Bomb Threats Bomb Threats fall into two categories: •Hoax; no bomb has been placed in the ally designed to alter the workforce, insti-tute a sense of fear, or test reactions to a bomb threat.

FRSC INSIGHT MARCH, 20135

•Bomb; This is an actual warning of an ex-plosive device in or near the facility. This call is an attempt to minimize personal in-jury, but they also enable the terrorist to blame others if there are casualties. Han-dling Bomb Scare and Threats

THE THREAT: A frequent occurrence throughout the nation is the telephone bomb threat. The bomb threat is a fearful problem for the unprepared individual to cope with. If a receptionist is suddenly confronted with a telephone call such as: “A bomb is go-ing to explode in your building in forty-five minutes,” what can be done? Person-nel most likely to answer incoming calls should make preparations for this call well in advance. Instruct all personnel to follow established procedures in the event a bomb threat call is received. The individual receiving a bomb threat should stay as calm as pos-sible and attempt to secure as much infor-mation as possible from the caller.

Handling Bomb Threats

EVALUATION: Each and every threat must be carefully evaluated for its authenticity - No call or threat should be disregarded. In the evaluation process, management should try to determine from the threat information received if this threat is a hoax or if there may be an explosive de-vice present. Threat information may be reviewed as general or specific. The gen-eral threat may only state, “a bomb is go-ing to go off in fifteen minutes.” This type of threat may be only a hoax designed to disrupt business activities. The more spe-cific information given during the threat increases the likelihood an explosive de-vice may be present in the described loca-tion.The greater percentage of bomb threats are made via telephone, however, some are received by mail. A written threat should receive the same priority as one received over the telephone.

EVACUATION: In the past, upon receipt of a bomb threat, it has been common prac-tice to evacuate the entire facility, regard-less of the size.


The decision to evacuate or not to evacuate may be made during the planning process of the comprehensive plan. Some may adopt plan to evacuate im-mediately. The alternative is to evaluate each threat and make the decision based on common sense, reasoning and merit. The decision to evacuate must be made by the management or the law enforcement agency. Evacuation procedure must be clear to all and must be con-ducted by the emergency war-dens.

THE SEARCH AND LOCATING OF A SUSPECTED DEVICE: The search of the building for possible devices after a threat should be conducted by per-sons who are familiar with all portions of the building. If a suspicious package or suspect-ed device is located during the search it must be stressed that in no case should a searcher touch, move, jar, or attach an-ything to the object. In other word, the threat must be care-fully isolated. The anti- bomb Squad should then be con-tacted with a request for bomb technicians to assist.

SECURING AN ORGANIZATION FROM BOMB THREAT The best way to secure an organization from an inter-nal bomb threat is to prevent bombers from entering the ground. There are six basic as-pects of preventive security.

1.Perimeter Security: This pre-vents unauthorized access into the premises through putting in place perimeter fences and en-try Control.

2.Internal Security: Though in-ternal security does not elimi-nate the potential for planting bombs, it does help to reduce the probability of a successful bombing through reducing ar-eas of vulnerability.

3.Personnel Security: Such as background investigation espe-cially if having access to high risk areas. These personnel should be identified by I.d card, magnetically coded card and such areas must be protected with special locks.

4.Training: Personnel should receive special training on how to responds to a telephoned bomb threat. 5.Cooperative Efforts: When a bomb threat is received, it is necessary for all employees to cooperate fully and follow all procedures, directing traffic out of the building and maintain calm, otherwise mayhem and confusion may ensue.

6.Electronic Screening Devic-es: CCTV, Intrusion alarm and metal scanner.

REFERENCES www.wikipedia.com www.state.gov www.dps.mo.gov

Extract from paper delivered by Ade Bello of the Safety Aid International limited, Abuja at Ops Dept Monthly Capacity Development Se-ries

CULLED FROM THE FLAGSHIP MAGA-ZINE

The general threat may only state, “a bomb is going to go off in fif-teen minutes.” This type of threat may be only a hoax designed to dis-rupt business activities. The more specific in-formation given during the threat increases the likelihood an explosive device may be present in the described location.


comace speechat the presentation of ISO certificate to FRSC

I welcome you all to the official pres-entation of the NIS ISO 9001:2008 Quality Management Certificate to

the Federal Road Safety Corps.

2. Today, FRSC’s decision to im-prove quality, ensure standards and subscribe to continuous process im-provement is authenticated by a third party with a global seal. The award of the ISO 9001: 2008 Quality Manage-ment System to FRSC has elevated us to the rarefied and elite group of Law enforcement Agencies and Public Insti-tutions united in the search for excel-lence.

3. Amongst the Law Enforcement Agencies with this international cer-tification, we have the pioneering ef-forts of the Phoenix Police department which was awarded the ISO 9001: 2000 certificate in 2003, and more re-cently the Houston Police department, the fifth largest Police department in the United States. In India, the State of Rajasthan, with a population of over 6 million people and 773 Police sta-tions, has so far certified 41 Police sta-tions in its bid to improve quality and create better policing.

4. Malaysia, at the National level in 1995 at the behest of the Prime Min-ister, Mahathir, embarked on the total certification of the Malaysian public service in line with ISO 9001 Quality Management System. And as at 2001, 249 of the Agencies had achieved cer-tification.5. The quest for excellence and need for standardisation is the corner-

stone of modern governance. The need for documented standards, processes and op-erating procedures and adherence to these documented processes is at the heart of governance. To elevate service delivery from the whims and caprices of govern-ment officials to the dictates of document-ed processes submitted for external evalu-ation is therefore, in line with democratic ethos of government.

6. In Rajasthan, India, since the adop-tion of ISO standards in their stations, First Information Report (FIR) registra-tions became time bound, and time taken to reach crime scene reduced dramatically. In the same vein, 90% of the investigation is completed within the time limit, while re-trieval of records improved dramatically.


7. In Malaysia, the Government’s Trans-formation Programme (GTP), the equiva-lent of our Transformation Agenda, decided to adopt independent third party verifica-tion. And in order to uphold the integrity of the verification processes, distinguished international experts were invited annu-ally to sit on the GTP International Perfor-mance Review (IPR) Committee. In addi-tion to the IPR Committee, an independent third party, PricewaterhouseCoopers (pwc) was engaged to perform an Agreed-Upon Processes (AUP) to ensure the authenticity and accuracy of the results.

8. One of the goals of Malaysian GTP is Assuring Quality Education. And to create a credible benchmark, the country partici-pated in the Programme for International Students Assessment (PISA) organised by the Organisation for Economic Cooperation and Development. In the first assessment in 2009, Malaysia ranked in the bottom third in the 74 participating countries be-low both the international and OECD aver-age, thus setting the national aspiration of improving the qualities of education along a credible baseline that can be measured as they strive to at least meet the inter-national average. Again, third party veri-fication provides benchmark for dedicated efforts.

9. Drawing from these global exam-ples, we at FRSC resolved to benchmark ourselves with the current biggest 20 economies in the world as our contribution

to realising our national vision 20:2020. To that end, we subjected ourselves to the World Bank Country Capacity Review. We reviewed our position in the WHO rank-ing of countries by crash fatalities and decided to transform to a world class or-ganisation built on People, Processes and Technology (PPT).

10. The FRSC’s adoption of the ISO 9001 certification Quality Management System started in 2008. As a follow up to this, our top management were trained in 2009, followed by the training of 80 offic-ers as Internal System Auditors. Out of these, 68 qualified and 60 are proceeding to become Lead Auditors. The certifica-tion processes continued with the training programmes and awareness in all forma-tions. Meanwhile, a total of 392 process-es were identified in the Quality Manual developed in accordance with the Quality Policy.

11. In the course of implementa-tion, the Corps procured the services of Sonates Investment Limited, a consulting firm that assisted with the Gap Analysis. Consequently, the Corps revalidated to the ISO 9001;2008 version with its intro-duction in Nigeria, and in order to have direct supervision, Quality Management System Unit was established in the office of the Corps Marshal and Chief Executive.12. We did this based on our conviction that the adoption of the Quality Manage-ment System in the public service in Ni-geria will go a long way in ensuring the quality of inputs and ultimately leading to positive outcomes.

13. That was why even in the face of the uncertainties, doubt and fear of the outcomes, we remained steadfast and sustained our commitment to the goal, guided by our ethics of whatever we say, we do. Evidently, despite the total non-conformities of 2796 we recorded at the first audit exercise in 2010, which in-creased to 3485 in 2011, representing 24.6% increase, we refused to succumb.

9FRSC INSIGHT MARCH, 2013

Instead, we doubled our efforts and refocused our vision. The result was that, only 888 non-conformities were recorded in the 2012 exercise, which represented 74.5% decrease in non-conformities. It was a feat that could only be attained by dedication and commitment to the cause.

14. With this certification and the new status of FRSC today, the FRSC would no longer be the same. We have transformed the organisation from power point reforms to institutional re-engineering anchored on changing the rule books, documenting the changes and aligning them with our Scheme of Service and Regulations on Mainte-nance of Discipline. Our operations can no more be business as usual, and our parity with the best in the world should ginger us up to remain at the top.

15. Let me point out that in getting to this point, we were faced with myr-iad of challenges, among which were paucity of funds to finance the imple-mentation of the QMS; problems of training the Auditors, provision of the infrastructure and other requirements of ISO Standards that are capital in-tensive. Moreover, there were prob-lems of culture change and initial hu-man resistance. In addition, we had to grapple with the attitudes of those that believe in doing things the same way, but expecting different results.

16. In the face of these daunting challenges, however, we refused to be overwhelmed. We refused to retreat and we refused to surrender. Today, therefore, our capacity to withstand the challenges and endure the pains have made us to boldly announce, that we remain the largest organisation in Nigeria- by staff strength and national spread, with ISO 9001 certification.

17. I wish to assure our stakehold-ers, that we shall continually display our usual non-compromising attitude

and commitment to the sustainability of the system. We shall continually improve on the implementation of the system through rigorous adherence to the pro-visions of the Quality Management System. Above all, we shall adopt ISO 39001 standards approved by the International Organisation for Standardisation in 2012 which was developed to address road safety management system, and in which the Corps partici-pated in its drafting both in China and Germany in March and November 2010 respectively.18. Finally, let me use this opportunity to call on other government agencies to adopt the ISO 9001 standards and seek to benchmark their outputs with their peers in the top twenty economies of the world. The certificate we receive today is not permanent, it will be withdrawn, if we fail to abide by the stand-ards. 19. Nigerians should therefore, hold FRSC responsible to always maintain this certification as the irreducible minimum indicator of its long term viability and good health.20. Thank you and God bless.

10



HND-9Sports Coupe ConceptThe 2013

In March 28, 2013 – Hyundai Motor Co. unveiled a world-premiere of the HND-9, its latest luxury sports coupe concept at the 2013 Seoul Motor Show in South Korea. The 2013 Hyundai HND-9 Sports Coupe Concept is being called a design study, much like the 2013 Hyundai HCD-14 Genesis Concept that debuted earlier this year at the 2013 Detroit Auto Show. Hyundai calls the design language “Flu-idic Sculpture,” which has helped sculpt and influence some of the current mod-els in existence today, such as the Azera and the new Santa Fe.

The 2013 HND-9 Sports Coupe Con-cept is designed to house Hyundai’s lat-est 370hp 3.3L turbocharged and di-rect—injected GDi gasoline V6, mated to an eight speed automatic. The car is equipped with 3.3-liter turbo GDi engine and 8-speed auto transmission, HND-9 delivers a maximum output of 370ps.It has butterfly doors, sculptural rear combination lamps, and dual tailpipes placed on both sides. It is also equipped with twenty-two inch alloy wheels – mixed with carbon materials thus lower-

ing its weight.

The seats are made of sporty yet luxuri-ous mesh, and depending on which angle they are seen from, they project different colours, exuding elegance and mystique. The driver-oriented, high-tech interface is modeled after a cockpit, offering both improved functionality and aesthetics, optimized for dynamic driving.

Source: http://www.egmcartech.com/2013/04/01/hyundai-debuts-its-latest-2013-hnd-9-sports-coupe-concept-at-the-seoul-motor-

show-in-s-korea/


fatigue (1)

Fatigue is mental or physical ex-haustion i.e. extreme tiredness or weariness resulting from physical

or mental activity.

1. Not Enough SleepAdult should get 7-8hrs every night. Make sleep a priority and keep a regular schedule. Ban laptops, call phones and TV from your bedroom.

2. Sleep Apria (Temporary cessa-tion of breathing during sleep)Each interruption wakes you for a mo-ment, but you may not be aware of it, you are sleep deprived despite spend-ing 8 hours in bed. Lose weight if you are over-weight, quit smoking.

3. Not Enough FoodEating too little causes fatigue, but eating the wrong food can also be a problem. Eating a balanced diet should keep your blood sugar in a nor-mal range and prevent that sluggish feeling when your blood sugar drops. Always eat breakfast and try to include protein and complex carbohy-drate (fibre) e.g. oats.

4. Anaemia (reduced blood level)Anaemia is one of the leading causes of fatigue especially in women. Eat lean meat, liver, beans, ce-real.

5. DepressionDepression is not only an emotional disorder, but it contributes to so many physical symptoms as well. Fatigue, headache, and loss of appetite are among the most common symptoms.

Depression responds well to psychotherapy.

6. Hypothyroidism The thyroid is a small gland at the base of the neck. It controls your metabolism, the speed at which your body converts fuel into ener-gy. When the gland is underactive and the metabolism functions too slowly, you may feel sluggish and put on more weight. If a blood test confirms your thyroids hormones are low, syn-thetic hormones can bring you to speed.

7. Caffeine overloadCaffeine can improve alertness and concentration in moderate doses. But too much can increase heart rate, blood pressure and jitteri-ness. Too much can also cause fa-tigue. Gradually cut back on coffee, tea, chocolate, soft drinks and any medication that contains caffeine. Stopping suddenly can cause caf-feine withdrawal symptom and more fatigue.

CAUSES AND REMEDIES


one-on-oneinterview

For the fact that it has taken five years of hard work to achieve certi-fication, makes it worthwhile and should be celebrated. We commend COMACE for his doggedness and persistence towards achieving this feat.

One-On-One


an interviewMay we meet you?

My name is H.C people, Corps Command-er , I joined FRSC a s a pioneer staff. I did my youth service with FRSC in 1988 and was employed on June 20 1989. I served in different capacities. Presently I am serving as Head of Section, Federal Operations, Operations Department and doubles as Management representative on ISO

Can you give us more information on pre-vious appointments held?

I served as SHOOPS in the then Aba Zonal Headquarters as well as Akwa Ibom and Cross River. I was HOS in PRAS depart-ment, Gwagwalada in charge of research and budgeting . I served as Sector Com-mander in the present Imo Sector Com-mand , Bayelsa and Kaduna Sector Com-mand from where I was transferred to RSHQ. Before then I was Unit Comman-dant in Apapa and Deputy Camp Com-mandant, Academy, Jos.

What is ISO and what significance does it have for FRSC?

ISO is international organizations for standardization , it has its headquarters in Geneva, Switzerland. The organization is saddled with the responsibilities for cre-ating standards , adopted by other coun-tries as a minimum requirement for do-ing things which Nigeria happens to be a member. Since FRSC embarked on ISO 9001 2008 Quality Management System, it has been very rewarding to the Corps ‘operations. When the Corps Marshal came in in 2007, he looked at what was on ground and decided that adopting the QMS and getting ISO 9001 was a way out to streamline the activities of the organi-zation. You will agree with me that prior to this we had guidelines and manuals for operations but there was no processes and procedures for doing things in road safety.

With the burning desire in him, the Corps contacted the Standards Organisation of Nigeria (SON) who came with a team to enlighten the FRSC’s Management on the importance of adopting QMS as well as aligning and standardizing our activities in preparation for certification.

To achieve this, the Corps embarked on training of internal System Auditors. The first training was for implementation courses, with four batches of staff, those who made 60% and above were qualified for the auditors course. Thus, today we have 68 trained internal auditors in the Corps. These Internal Auditors were sad-dled with the responsibilities of writing the first edition of the Quality Manual which contains the standard required for ISO 9001 for the Corps processes and proce-dures. With the encouragement of the CO-MACE and his Management team, the first edition of Quality Manual and Quality Pol-icy were produced to guide the activities of the organization. Enlightenment and sensitization on the QMS and it’s benefits to staff was carried out by these Internal System Auditors to enable the workforce imbibe the practices of QMS in line with the process and procedures. They also carried out system audit in all the FRSC formations to ascertain the performance of QMS. Haven done these audits and fol-low ups and found out that there was an appreciable improvement in the system, SON was called in to carry out assess-ment audit towards the certification of the organization as ISO 9001: 2008 com-pliant organization in October, 2012.The benefits of this certification is that it has streamlined our documentation pro-cedure in the organization . It has spelt out a clear cut functions for every depart-mental heads subordinates . It has cur-tailed waste and generally improve staff performance.With this certification of FRSC, is the cer-tificate now earned for life?

No. The certificate is valid for three years


with six monthly surveillance audit by SON twice a year to ensure that the standards, processes and procedures are still adhered to with an appreciable continual improve-ment. This will determine if the certificate will be revalidated after the 3 years du-ration. This means that achieving certifica-tion is just the beginning of the task ahead. The FRSC Management and staff must en-sure sustainability and continuous improve-ment on the QMS standard established in the organization, which will in turn ensure quality products and service delivery to our customers and the Nigerian public. I will therefore urge everyone to ensure the standard quality procedure is sustained and with continuous improvement on our oper-ational performance. This is the only way we can continue to measure up as an inter-national organization that measures up in improvement of process.

Is FRSC the only organization that is ISO certified in Nigeria?

There are other organizations that are certified, but in terms of security and traffic management, FRSC is the first in Africa. Many international organizations will now be interested in looking into FRSC’s activities and be ready to partner with us . When we talk to World Bank and sponsor organizations, they will listen to us better thus, improving the image of FRSC both within and outside the country . For the fact that it has taken five years of hard work to achieve certification, makes it worthwhile and should be celebrated. We commend COMACE for his doggedness and persistence towards achieving this feat.

You mentioned that Internal Systems Auditors must pass their examinations within a particular threshold, can you expatiate more?

As I said earlier, the first level of training is the im-plementation course and has a threshold of 60% before qualification to do the Auditors Course. For the Au-ditors Course you must meet the threshold of 70% to be qualified to go for the third level course which will qualify you as a Lead Auditor. In all this, you need re-validation of certificates every three years to have your certificates as a System Auditor. I will advise that our Internal System Auditors be trained as Lead Auditors, while considering bringing younger officers for im-plementation course. These young officers with more

years in service, will ensure that the standards and procedures already estab-lished in the organization are sustained and improved upon.

We heard that you led the class during your System Auditors’ Course, how did you achieve this feat?

Well, it by actually listening to the instructors and trying to get a good grasps of the subject matter. At that stage we were beginning to look at it as a responsibility and we all put in our best. I can tell you that the training was very demanding. We thank Management for availing us the opportunity to participate in these courses and giving me the rare privilege to drive the implementation of ISO in FRSC as the Management representative. Given the chance, I would want to serve the Corps in any giv-en opportunity. I think there is need for us to bring in young officers that will believe in the project to ensure sustainability.

How do you see FRSC in the next 100 years?

The future of FRSC is very bright. I may not be able to speculate for the next 100 years, however, based on what is in the present, there is a very bright fu-ture for the Corps. Looking at the present level of achievement and the increase in responsibility en-trusted on the Corps to ensure quality traffic man-agement, increase motorization in Nigeria and the need to ensure safety on our roads, it will require a robust road safety Corps in terms of more staff and the use of advanced technology in tackling the problem of traffic menace, traffic crashes and the general behaviour of the motoring public.


outesQ“Unless you are prepared to give up something valuable you will never be able to truly change at all, because you’ll be forever in the control of things you can’t give up.” — Andy Law Creative Company

“One key to successful leadership is continuous personal change. Personal change is a reflection of our inner growth and empowerment.” — Robert E. Quinn

“Change is hard because people overestimate the value of what they have—and underestimate the value of what they may gain by giving that up.”— James Belasco and Ralph Stayer Flight of the Buffalo (1994)

“The rate of change is not going to slow down anytime soon. If anything, competi-tion in most industries will probably speed up even more in the next few decades.”— John P. Kotter Leading Change

“Whosoever desires constant success must change his conduct with the times.”— Niccolo Machiavelli

“Even those who fancy themselves the most progressive will fight against other kinds of progress, for each of us is convinced that our way is the best way.”— Louis L’Amour The Lonely Men

“The nature and structure of belief systems is important from the perspective of an informational theorist because beliefs are thought to provide the cognitive founda-tion of an attitude. In order to change an attitude, then, it is presumably necessary to modify the information on which that attitude rests. It is generally necessary, therefore, to change a person’s beliefs, eliminate old beliefs or introduce new be-liefs.”— Richard Petty and John Cacioppo Attitudes & Persuasion


One-On-Onewith

Abayomi Olukoju Deputy Corps Commander

Quality Management as opposed to quality control, is proactive . It doesn’t punish but motivates. It does not look for who is responsible but ensures the error does not reoccur.


May we meet you

I am Abayomi Olukoju, a Deputy Corps Commander. I was commissioned in De-cember 1990 as an Assistant Route Com-mander . I have served in Lagos, kaduna and currently serving in Abuja. My longest assignment so far was in Lagos, where I served in the Uniform Licensing Scheme for eleven years before coming to Abuja to the then Corps Planning Office. Cur-rently, I am the Principal Staff Officer II to the Corps Marshal.

The FRSC today is a certified ISO 9001 organisation. We learnt that it took the Corps over five years of painstaking ef-forts which you were involved from the beginning, can you share your role in all these?

Actually it took five years to get to certifi-cation. It was quite a strenuous effort but very interesting one. When the idea was mooted by the Corps Marshal, directing us to get the requirement for certification, the first question was why does FRSC or any government institution requires cer-tification, having in mind issues like the Nigerian Industrial Standards awards. The first interaction with SON was quite rewarding on both parts. We saw the need to actually get on board the Quality Man-agement System and again the need to certify the Corps. On their own part they were ready to get us on the list of the new governrnent organization willing to adopt ISO 9001: 2000 as it was then.That was early 2008, from that moment on I have been involved in the first train-ing with the top management staff. I was coopted to be part of the first set of train-ees for the implementors course. That made it more interesting to me as per-son, because I realized during the course that Quality Management System is what we have been practicing unconsciously. A case in point was the procedures that were put in place at the beginning of the Enhance National Drivers License in 1997. There after we had to go on extensive awareness drive in all commands and the

HQ at the same time we were developing the procedures and the processes which culminated in the development of the Quality System and the Quality Manual . These two documents have continued to drive the Quality Management Systems in the Corps.After series of internal audits and man-agement review meetings, we applied to SON to audit the Corps in preparation for certification . This was very interesting again as lots of commands were appre-hensive at the number of non-conformi-ties generated , but we have to calm them down as we saw the exercise as an op-portunities for improvement . At the end of 2012 , SON was invited again to assess the Corps. At the end, the Corps was cer-tified as compliant in standards on Road Traffic Administration and Safety Manage-ment.

Do you think this certification would impact on the core mandate of FRSC in reducing road crashes

Certainly it is going to be. Quality Management as opposed to Quality Control, is proactive . It doesn’t punish but motivates. It does not look for who is responsible but ensures the error does not reoccur. When you look at the Corps core mandate which is service oriented, we have to satisfy our customer with promptness, precision as well as the use of coordinat-ed approach to issues. We have to foresee or forestall the crises from occurring rather than waiting for it to occur. These are the attributes of the certification, which ensures we comply with our processes and procedures.

We learnt that there is also ISO 39001, is it different from this ISO 9001 QMS that FRSC just obtained? As I said before, we started with ISO 9001: 2000. The standards were improved in 2008 and this required all of us that passed the ISO 9001: 2000 to go back on course to revalidate. In various industries there are various standards which are not general but pe-culiar or specific to the industry. We have those deal-ing with health, environment and banking. It is in the same view that we have the new 39001 dealing with traffic management. It is interesting to note that some of our auditors are part of the development of the standards at meeting in China and Switzerland.


In the course of time, the standards will be domesticated in Nigeria. In like manner , following the UN stand on the Lead Agency Approach and with the benefits of coun-ties like Malaysia and India where ISO have been embraced by law enforcement agents , I think more countries will embrace the ISO 39001.

You are popularly referred to as DCC parastatal, can you expatriate on this?

The nick name happens to emerge from my duties and assignments . Apart from my job in the then Corps Panning Office, I had the opportunity to be in the FRSC World Bank Safe Corridor Project team, implementing the safety sub components of the Federal Roads Devel-opment Programmes which currently is in six corridors. In addition to this, there is also the National Addressing Standards where I served as a member of the Steering Committee as well as other assignments like the USAID on the Lagos, katsina and Jibia market corridor and oth-ers too numerous to mention. Each time I have claims to make, the then Corps Auditor used to make jokes on why the Corps Marshal spends so much on me but only to work for other agencies. He recommended that the Corps Marshal should just designate me as DCC Para-statal. But jokes apart these assignments have been very interesting and intellectually rewarding. It makes me see the Corps as breeding ground for the transforma-tion agenda of the Federal government

You mentioned the World Bank Federal Road Sector Development Programme, what benefits have accrued to the Corps from this?

The aspect where the Corps is involved is the area of safety sub component. By the World Bank standards a percentage of every road construction or rehabilitation is dedicated to safety, which included provision of furni-ture, education and awareness and enforcement focus-ing on such offences like speeding violation and driving under the influence. The Corps was initially to benefit the sum of 4 million USD but with our performance , this was increased to 10 million USD. This is to cover procurement of operational equipment, patrol vehicles, tow trucks , ambulances, communication equipment and very importantly, breathalyzers and radar guns. Under it too, we have human capacity development through which the Corps will in the next nine months, effective April this year benefit from effective train-ing of our patrol bracket officers. We are also enjoying very soon from the fund for the training of officers in

France. And a lot of this will enhance ca-pacity of the Corps. All these put together with our ISO certification, really put us on the league of world class organizations.Apart from the local and foreign training, we are proud that under the first phase , for 3 out of then 6 corridors, 16 patrol vehicles equipped with sur-veillance cameras, radar guns and communication equipment have been deployed. Currently, 6 states of the art life support ambulances and 24 heavy duty patrol bikes are being deployed to the 3 corridors. Hopefully in the second quarter, 3 heavy duty, 1 me-dium duty tow truck and 1 multi carrier ambulance will be added to the fleet. Procurement for the 3 other corridors is already in progress.

What advise do you have for younger officers in the Corps?

With the vision and the focus of the Corps Marshal in developing the Corps along the tripod of people, processes and technology, this cascade to individual personnel to utilize their knowledge and ability in a refined fashion . Mere mention of the fact that one works with an ISO certified organization puts such a person in a good position of recognition. This is a low hanging fruits for young officers to harvest as they grow in their career. We look forward to seeing offic-ers of the Corps who will voluntarily train as system auditors thereby charting a new course of career for themselves. It’s a common parlance now to see two officers correcting themselves that an act committed is a non-conformity.


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