Alexey SmirnovHead of Integration Solutions Practice

Moscow, April 09, 2015

FROM SMART TRANSPORT TO SMART CITY: CENTRAL SUBURBAN PASSENGER COMPANY'S SITUATION AND ANALYTICAL CENTER

CENTRAL SUBURBAN PASSENGER COMPANY

• More than 1.6 million passengers a day

• More than 1,200 suburban trains in the Moscow Region

• 10 subjects of the Russian Federation

• 573 stations

SITUATION AND ANALYTICAL CENTER

Integration with external environment and Suburban Passenger Company's systems

Improve service level

Reduce equipment and staff downtime

Schedules and processes

Key tasks Objectives

Improve equipment and staff performance

Trends of development

Personnel

Systems equipment

Improve service level, claim management

Proactive response and management

• Automated information collection and processing

• Minimized number of events that require manual processing

• Scheduled processes

• Information distribution vai all available channels

• Analysis of all current events and actions taken

PRINCIPLES OF SYSTEM CREATION

ARCHITECTURE

• Application servers: Microsoft Internet Information Services

• Development framework: C# .Net

• Storing and processing of current data and analytical data: Microsoft SQL Server 2012 Enterprise Edition

• Reliability and fault tolerance: Microsoft Windows Server 2012 & Microsoft Cluster Services

• Mobile workplaces (Microsoft Windows 8 tablets) for persons responsible for infrastructure

MICROSOFT TECHNOLOGIES APPLIED IN SITUATION AND ANALYTICAL CENTER

• Claim and application management

• Infrastructure maintenance

• Platforms

• Technological equipment

• IT infrastructure

• Train schedule

• Rolling-stock maintenance

• Personal injuries, safety violations and abnormal situations

AUTOMATED PROCESSES

• Sources of information:

• Central Suburban Passenger Company's and partners' information systems

• GLONASS/GPS data

• Video surveillance and video analytics

• Citizen applications

• Mobile apps

• Comprehensive event processing:

• Event correlation: delays

• Event correlation: stowaways

COLLECTING AND PROCESSING OF INFORMATION

• Dispatcher workplace:

• List of incidents

• Displaying incidents and rolling-stock on a map

• Information from video surveillance cameras

• Analytical information

• Lead ticket agent workplace:

• Incomplete orders

• Up-to-date schedule

• Workplace of a persons responsible for infrastructure:

• Mobile app with limited functions

WORKPLACES

• Orders

• SMS notifications

• PUSH notifications

• Email notices

• Telephone communication

• Information displays at stations

• Public address system

INFORMATION DISTRIBUTION TO RESPONSIBLE PERSONS AND CONCERNED PARTIES

• SLA for each type of incident

• Response time monitoring

• Incident escalation using pre-defined policies

• Automatic incident closing

• Dispatcher activity log

EXECUTION CONTROL

• Central Suburban Passenger Company's KPI monitoring

• Reports and summaries

• KPI forecasts

• Report designers

ANALYSIS

• Modeling

• Passenger traffic at stations

• Train passenger load

• Consequences of train schedule violation

• Forecasting

• Train schedule changes

• Stops and stations for public address

• Passenger traffic at stations

• Train passenger load

MODELING AND FORECASTING

• Expand a list of automated business processes

• Expand a list of information delivery channels

• Develop forecasting tools

• Integrate with information resources of other modes of transport and city utility services

DEVELOPMENT PLANS

THANK YOU!

Alexey SmirnovHead of Integration Solutions Practice

5 block 1, Volochaevskaya St., Moscow, 111033, RussiaТ: (495) 974 2274 | F: (495) 974 2277E-mail: croc@croc.rucroc.com