From OPAC to SOPAC (Part II): Taking the Social Library from Theory to Successful Reality
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Transcript of From OPAC to SOPAC (Part II): Taking the Social Library from Theory to Successful Reality
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Corrina Mason, MISt, Information Specialist, Human Resources Professionals Association (HRPA)
Phil Green, CTO, Inmagic, Inc.
From OPAC to SOPAC (Part II): Taking the Social Library from Theory to Successful Reality
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© 2010 Inmagic, Inc. All Rights Reserved.Social Knowledge Networks - 2 -
About Inmagic• Rich history of providing high value applications to special
librarians and information professionals across a range of industries
• Leader in Library 2.0 and Social Knowledge Networks (SKN) Applications
• A sampling of customers include: NASA, Wyeth Consumer Healthcare (now Pfizer), ACLU, City of Edmonton, Laureate Education, Maple Leaf Foods, MRA, The Lincoln Center for Performing Arts, and the San Francisco Symphony.
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© 2010 Inmagic, Inc. All Rights Reserved.Social Knowledge Networks - 3 -
What is a Social Knowledge Network?
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© 2010 Inmagic, Inc. All Rights Reserved.Social Knowledge Networks - 4 -
Core knowledge + community input
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© 2010 Inmagic, Inc. All Rights Reserved.Social Knowledge Networks - 5 -
Socialization iscontent-centric
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© 2010 Inmagic, Inc. All Rights Reserved.Social Knowledge Networks - 6 -
book smart
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© 2010 Inmagic, Inc. All Rights Reserved.Social Knowledge Networks - 7 -
street smart
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© 2010 Inmagic, Inc. All Rights Reserved.Social Knowledge Networks - 8 -
How does a Social Knowledge Network, work?
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© 2010 Inmagic, Inc. All Rights Reserved.Social Knowledge Networks - 9 -
Social Knowledge Networks
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© 2010 Inmagic, Inc. All Rights Reserved.Social Knowledge Networks - 10 -
Social Knowledge Networks Support Business-focused Applications:
• Presto for Social Libraries• Presto KnowledgeNet• Presto IdeaNet• Presto AssociatioNet
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© 2010 Inmagic, Inc. All Rights Reserved.Social Knowledge Networks - 11 -
Benefits can be Profound:• Spawn Innovation
• Shorter development and release cycles for new products
• Greater new product success rates• Customer satisfaction
• Knowledge Retention• IP and knowledge capture
• Return on Knowledge Assets• Social libraries
• Organizational Productivity• Information access
• Creation of Knowledge-based Communities• Customer satisfaction, recruitment and
retention
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A social knowledgebase powered by Inmagic Presto
HRPA RESOURCE CENTRE
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Presenters
Corrina Mason, MIStInformation SpecialistHuman Resources Professionals Association
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About HRPA
• Founded in 1936• Professional association for 20,000 human
resources practitioners in the province of Ontario• Granted regulatory powers by the provincial
government in 1990• 3rd largest HR association in the world• 2nd largest annual HR conference and trade
show• Global HR thought leader
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HRPA Seminars
HRPA BlogsHRPA Reference Library
HRPA Magazine
HRPA Newsletters
3rd Party Whitepapers
HRPA Whitepapers
HRPA Webinars
HRPA Partner WebsitesGovernment Websites
HRPA Website
GoogleSubscription Services
HRPA Conference Keynotes
3rd Party Blogs
3rd Party Newsletters
Clearing house for information on HR matters
3rd Party Articles
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Status quo ante
• Low member satisfaction• 5,000 emailed information requests annually to
Information Specialists• Pure reactive mode
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Solution: Inmagic Presto
• Catalog all sources of information• Convert most popular 1-to-1 email responses
into member searchable knowledgebase• Integrate Presto with HRPA’s Microsoft CRM
with single sign-on• Leverage social media functionality• Search Presto before making information
request• Introduce fee-based custom research service
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HRPA’s Resource Centrepowered by Inmagic Presto
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Timeline for Implementation
Demo
Taxonomy &
Content Collections
Content Types
Import/migrate
from legacy app
(DB/Text)
Create Home Page
Configure Roles and
UsersSet up Blogs
Set up Alerts
(admin and user)
9 Weeks
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Content Categories
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Taxonomy
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HRPA Guest Blog
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Member reaction
• “It’s about time”• “Worth every penny of my membership dues”• “A big help with my university studies”• “Gives me a good reason to visit hrpa.ca on a
regular basis”• “We’ve already seen a positive impact on sales”• “Finally we have time to be proactive”
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Looking forward
• Member forum• Premium content / e-commerce• Digitizing HRPA-owned content• Using Presto for internal knowledge
management