From Lookup to Learning: Search as a Long-term Activity – ECIR 2011
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From Lookup to Learning by Tyler Tate, TwigKit photo by Peter Kaminski
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Search is about more than matching results to a given query. A more holistic perspective is needed that encompass how users engage with information over periods of days, weeks, and even months. This talk looks at the learning process, as outlined by Carol Kuhlthau, and practical design considerations for helping users interact with information over time. This talk was presented at the European Conference on Information Retrieval in Dublin, 2011.
Transcript of From Lookup to Learning: Search as a Long-term Activity – ECIR 2011
From Lookup to Learning
by Tyler Tate, TwigKitphoto by Peter Kaminski
Classic information retrieval
Document DocumentRepresentation
QueryInformation
Need
Iterative information seeking
"The query is satis!ed not by a single !nal
retrieved set, but by a series of selections of
individual references and bits of information
at each stage of the ever-modifying search."
– Marcia Bates
Lookup
A hierarchy of information interaction
Learn
Lookup
A hierarchy of information interaction
Learn
Investigate
Lookup
A hierarchy of information interaction
Learn
Investigate
Lookup
A hierarchy of information interaction
Explore
Learn
Investigate
Lookup
A hierarchy of information interaction
Explore
The learning process
2 3 4 5 61
The learning process
2 3 4 5 61
uncertaintyapprehension
Selection
The learning process
2 3 4 5 61
optimism
Selection Exploration
The learning process
2 3 4 5 61
confusionuncertainty
doubt
Selection Exploration Formulation
The learning process
2 3 4 5 61
confidence
Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
Selection Exploration Formulation Collection
The learning process
2 3 4 5 61
How can we help users learn?
?
Explore
Personalised recommendations
Flexible !ltering
Re-!nd
Recently viewed items
Recently viewed items
Organise
Organise recipes into a meal plan
Compare
Side-by-side product comparison
Annotate
Comment on and rate saved properties
Monitor
Email alerts
Collaborate
Collaborative bookmarking
Lookup is only one dimension of search
Learning & investigating are long-term activities
Each step of the learning process has its own set
of challenges & opportunities
Help users explore, re-!nd, organise, compare,
annotate, monitor, and collaborate.
✴ Gary Marchionini, Exploratory Search: From Finding to Understanding, 2006
✴ Carol C. Kuhlthau, Inside the Search Process: Information Seeking from the User’s Perspective, 1991
✴ Ann Blandford and Simon Att!eld, Interacting with Information, 2010
✴ Marcia Bates, The Design of Browsing and Berrypicking Techniques for the Online Search Interface, 1989
From Lookup to Learning
by Tyler Tate, TwigKitphoto by Peter Kaminski
