From Field to Office: Streamlining the Management of Streetlight & Cover-ups Work Orders
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October 8, 2015 FROM FIELD TO OFFICE: STREAMLINING THE MANAGEMENT OF STREETLIGHT REPAIR WORK ORDERS & TRACKING COVER- UPS
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Transcript of From Field to Office: Streamlining the Management of Streetlight & Cover-ups Work Orders
October 8, 2015
FROM FIELD TO OFFICE: STREAMLINING THE MANAGEMENT OF STREETLIGHT REPAIR WORK
ORDERS & TRACKING COVER-UPS
Presenters Robert Harris, GIS
Analyst
Norwich Public Utilities16 South Golden St Norwich, CT 06360Office: 860-823 [email protected]
Kyle Anderson, ConsultantSSP Innovations, LLC7399 S. Tucson Way, Suite B-4Centennial, CO 80112Office: [email protected]
Acknowledgements: Chalmer Donahue, Solution Developer Corey Blakeborough, Solution Architect
TopicWeb Application for …
Street Light Repair Work Order Management
Cover Up Installation and Removal Tracking
• Project Approach• Application Highlights
Norwich Public Utilities (NPU) Located in Eastern Connecticut Established in 1904, NPU is municipally-owned and governed by a
five member Board of Commissions and Sewer Authority A municipally owned utility serving Norwich, CT with natural gas,
electricity, water and sewer services +/- 20,800 Electric Meters +/- 9,300 Gas Meters +/- 11,000 Water Meters
Context – NPU GIS 2014 / 2015 Work Plan
GIS Conversio
n
• Project Design Phase• To Esri / ArcFM Platform• Requirements Gathering
Data Migration
• Core GIS Develop / Deploy Phase• Initial Data Model• ArcFM Geodatabase
BusinessApplicatio
ns• Transformer Manager• Streetlights / Cover-ups
Streetlight / Cover-up Business Requirements
Streetlight / Cover-up Business RequirementsWorkflow
Data Model
NPU IT Standards
End-UserRequirements
Administrative
Requirements
Observe and define the business / user’s workflows Separate business / user workflows for each case Extend data model for streetlight equipment / repair types Define and implement data structures for work orders Network / Systems Access / User Authentication:
Secure VPN - combination of ArcGIS Server Roles with web tier authentication
Simple – Intuitive; adaption by non-GIS end users is key to success Specific controls – search, GPS, forms, app navigation
Reduce burden on back-office (don’t repeat legacy app) Web-hosted, centralized data store
BusinessRules
Streetlight ex: Relate the Work Request to the Light OID for repair history. Cover-up ex: 48 hour turnaround upon customer request
Web App Overview
Street Light Repair Workflow - Initiation
NotificationDamaged ST Light
Create Work Request
Capture in DBManage Map / Pane
Street Light Repair Workflow
Work Assigned / Managed via Filtered
Lists
Repair Type / Light Data Captured via Map
UI
WR Object is Associated to
Streetlight Object
Street Light Repair Workflow
Work Order Completion
All Data Captured /
Stored in WR Object
NPU GIS Staff will Update Asset
Data
Cover-Up Workflow
CustomerRequest
Initiate WR
Notification /
“48 Hour” ListInstall /
“30 Day” List
Remove
Complete
Streetlight / Cover-up Solution Approach
Solution
WebService
s
JavascriptAPI
Esri dijits
ArcGISServer
Map display / configurable layers
Map Services Feature Services
Standard Map Navigation “Basemap” Searches GPS Control
Host Web site Security and authentication
3rd-party open source javascript framework
Custom forms and controls Specified workflow controls Custom searches
Configurable Web App – Configuration File
appConfig.js
Map Title Field Names Published
Services Configurable
Field Objects Other ….
WRAP-UP / QUESTIONS
Robert Harris, GIS Analyst
Norwich Public Utilities
Kyle Anderson, ConsultantSSP Innovations, LLC
