From Fantasy to Reality: Mobile to Mainframe Infrastructure Visibility
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Transcript of From Fantasy to Reality: Mobile to Mainframe Infrastructure Visibility
World®’16
FromFantasytoReality:MobiletoMainframeInfrastructureVisibilityMattMcLaughlin,PrincipleProductManagerCATechnologies
MFX164S
MAINFRAME
2 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
ForInformationalPurposesOnlyTermsofthisPresentation
©2016CA.Allrightsreserved.Alltrademarksreferencedhereinbelongtotheirrespectivecompanies.Thepresentationprovided atCAWorld2016isintendedforinformationpurposesonlyanddoesnotformanytypeofwarranty.Someofthespecificslideswith customerreferencesrelatetocustomer'sspecificuseandexperienceofCAproductsandsolutionssoactualresultsmayvary.
CertaininformationinthispresentationmayoutlineCA’sgeneralproductdirection.Thispresentationshallnotserveto(i)affecttherightsand/orobligationsofCAoritslicenseesunderanyexistingorfuturelicenseagreementorservicesagreementrelatingtoanyCAsoftwareproduct;or(ii)amendanyproductdocumentationorspecificationsforanyCAsoftwareproduct.Thispresentationisbasedon currentinformationandresourceallocationsasofNovember1,2016,andissubjecttochangeorwithdrawalbyCAatanytimewithout notice.Thedevelopment,releaseandtimingofanyfeaturesorfunctionalitydescribedinthispresentationremainatCA’ssolediscretion.
Notwithstandinganythinginthispresentationtothecontrary,uponthegeneralavailabilityofanyfutureCAproductrelease referencedinthispresentation,CAmaymakesuchreleaseavailabletonewlicenseesintheformofaregularlyscheduledmajorproductrelease.SuchreleasemaybemadeavailabletolicenseesoftheproductwhoareactivesubscriberstoCAmaintenanceandsupport,onawhen andif-availablebasis.Theinformationinthispresentationisnotdeemedtobeincorporatedintoanycontract.
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Abstract
Comprehensiveinfrastructurevisibilityfromamobiledevicetobackendmainframetransactionsanddatawasonceafantasy.Joinustolearnhowthefantasyisbecomingreality,andhowyoucandramaticallyimproveservicequalitywhilereducingthecostsofITservicedeliverywithCAUIMforzSystems®.Discoverhowtheneweventsprobe,roadmapplansandbestpracticescanhelpyouoptimizeyourefficiencyandITinfrastructureperformance.
MattMcLaughlinCATechnologiesPrincipleProductManager
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Agenda
ADDRESSINGTHEULTIMATESILO
STATEOFTHEART
USECASES
1
2
3
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TheSiloattheHeartoftheApplicationEconomy
92OFWORLD’S
TOP100 BANKS
23OFTOP25
U.SRETAILERS
$6TRILLIONANNUALCREDIT
CARDTRANSACTIONS
90%OFFORTUNE500
90%OFWORLD’S
LARGESTINSURERS
71%OFWORLD’S
CORPORATEDATA
MOSTGLOBALAIRLINE
RESERVATIONS
24BILLIONATMTRANSACTIONS
PERYEAR
Source:IBM
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WhoAreYouGoingtoCall?
48%Activelydeliveringnew
businessservicesthatengagemainframesystemsofrecord
34%MAINFRAMEONLY
DISTRIBUTEDONLY
BOTHMAINFRAMEANDDISTRIBUTED
15%
51%
51%
15%
34%
TheApplicationEconomymandatesacompleteviewofITinfrastructuresthatsupportenterprisebusinessserviceswhichspanacrossmobile,distributed,mainframeandcloudenvironmentstoeffectivelyassureasuperiorcustomerexperience.SOURCES:InfrastructureandOperationTrendsSurvey– EnterpriseSystemsMedia,March2015
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MainframeEconomics
SkillsManagementBusinessAgility• Scaleineverydirection• Expansivecapabilities
coveringyourenterprise
• Domorewithless• DelivertoSLA• Reduce MTTR
• UnifiedWebUImaskingunderlyingcomplexity
• Online knowledgetransfer
MissionEssentialOutcomes fortheApplicationEconomy
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TechnologyandProductArchitectureGoalsCAUnifiedInfrastructureManager(CAUIM)forzSystems
TechnologyGoals
§ Easeofuse§ Extensibility§ Tieredapproachtodatasources
§ Metricsofmostvalue/Nosoftwareprerequisites§ Richermetrics/Minimalsoftwareprerequisites§ Richestmetrics/Heaviersoftwareprerequisites
§ ProvidemetricsofmostvaluetoITOperationsanalystsandmanagement§ Includeasmanyoraslittledatasourcestomeetcustomerrequirements§ LeverageexistingUIMframework
ProductArchitecture
Goals
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SinglePaneofGlassBusinessServiceVisibilityCAUnifiedInfrastructureManager(CAUIM)forzSystems
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ExpandYourServiceCatalogWithCAUIMOver65DistinctMonitoringServices
MAINFRAMEMONITORING
APPLICATIONMONITORING
VIRTUALIZATIONMONITORING
DATACENTERMONITORING
SERVERMONITORING
NETWORKMONITORING
STORAGEMONITORING
CLOUDMONITORING
DATABASEMONITORING
VOIP/VDIMONITORING
§ VMware§ CitrixXenServer§ MicrosoftHyper-V
§ SAP§ MicrosoftExchange§ IBMWebSphere§ ApacheTomcat§ MicrosoftIIS§ JBoss
§ Private– Flexpod,Vblock
§ Public– Amazon,Rackspace,MSAzure,GoogleAppEngine,GoogleApps,SFDCCRM
§ OracleDB§ MicrosoftSQLServer
§ Informix
§ MicrosoftWindowsServer§ Linux/Unix– Solaris,AIX,HP-UX,Linux,Sinix,Tru64UNIX,Red Hat
§ CiscoUnifiedComputingSystem(UCS)§ IBMPowerSystems§ NovellOpenEnterpriseServer
§ RouterandSwitch§ NetworkResponseTime
§ CiscoQo5
§ SharePoint§ SybaseEAServer§ LotusNotes§ MSLync§ MSActiveDirectory§ OracleWebLogic
§ DataCenterPower,CoolingandEnergy § CiscoVoIP§ CitrixXenDesktop/XenApp
§ EMC
§ CitrixCloudPlatform
§ ApacheCloudStack§ vCloud§ CloudMonitor(Websites)
§ IBMSystemStorage
§ OracleSolarisZones§ IBMPowerVM§ RedHatEnterpriseVirtualization
§ CiscoIPSLA§ FlowAnalysis§ CiscoNX/MDS
§ IBMDB2§ MySQL§ Sybase
BIGDATAMONITORING§ Hadoop § Casandra§ MongoDB
§ OperationsforzSystems§ StorageforzSystems§ z/VMSystems
RESPONSETIMEMONITORING§ Website§ Application§ Email
§ DNS,DHCP§ Database§ ActiveDirectory
13 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
CAUIMforzSystems– ProbePackSummary
CAUIMStorageforzSystemsprobepack
CAUIMOperationsforzSystemsprobepack
CAUIMforzSystemsBuiltontheCAUIMplatform,thesolutionprovidesabusinessserviceviewacrossdatacenterinfrastructure,includingtheindustry’smostcompletezSystemscoverage:z/OS,z/VMandLinuxonz
Feedsmetricsdatafromz/OSintoCAUIMsuchas:• Syspleximages• LPARs• z/OSinstances• Startedtasks• Systemtasks• ChannelI/O• NetworkTraffic
CAUIMforz/VMsystemsprobepack
FeedsmetricsdatafromthemainframestorageenvironmentintoCAUIMincluding:• DASD• HFSandNFSmountpoints• FibreChannelports
Feedsmetricsdatafromz/VMonhypervisorandguestssuchas:• System/GuestCPU• Pageorspoolvolume,waitstates• TotalCPU• ResidentMemory• WorkingSet• PageReadandPageWrites• NetworkMetrics
15 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
CAUIMforzSystems– ProbePackSummary
CAUIMStorageforzSystemsprobepack
CAUIMOperationsforzSystemsprobepack
CAUIMforzSystemsBuiltontheCAUIMplatform,thesolutionprovidesabusinessserviceviewacrossdatacenterinfrastructure,includingtheindustry’smostcompletezSystemscoverage:z/OS,z/VMandLinuxonz
Feedsmetricsdatafromz/OSintoCAUIMsuchas:• Syspleximages• LPARs• z/OSinstances• Startedtasks• Systemtasks• ChannelI/O• NetworkTraffic
CAUIMforz/VMsystemsprobepack
FeedsmetricsdatafromthemainframestorageenvironmentintoCAUIMincluding:• DASD• HFSandNFSmountpoints• FibreChannelports
Feedsmetricsdatafromz/VMonhypervisorandguestssuchas:• System/GuestCPU• Pageorspoolvolume,waitstates• TotalCPU• ResidentMemory• WorkingSet• PageReadandPageWrites• NetworkMetrics
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USECASEAsOperationsManagerforacompanyreliantontheMainframeasaSystemofRecordIneedtomaintainmyServiceLevelswhilstrealizingcostsavingsinthefaceofskillsshortageandnolong-terminvestmentavailable.
• InfrastructureManagement,• OperationsTeam,• GSP/MSP
PERSONA
PROBLEM§ “MymonitoringtoolsareverySilo'ed andcomplex”
§ “Unifiedviewofservicelevelmonitoring,SLAcomplianceandissuepredictionarelacking”
§ “Unabletoquicklyidentifytherootcauseofserviceproblem,toomanysystemstocheck”
§ “Ideally,thesystemshouldhighlightrootcausesofserviceissues”
UseCaseandSolutionConceptLightsOutMainframe– SimplifiedManagement
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BOTTOMLINE§ ReducedMTTR
§ ReduceSMEdependenceforissueresolution
§ MaintainedServiceLevel
SOLUTION§ DashboardviewofKeyMetrics/Alerts
§ AlertssurfacedforL1andL2engineermanagement
§ IntegrationwithOSP/MVSenablinguserresponsewithout3270access
LightsOutMainframe– SimplifiedManagement
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USECASEAsOperationsManagerforacompanyreliantontheMainframeasaSystemofRecordwithashrinkingworkforceavailabletomeIneedmynon-MainframeSMEstotakeresponsibilityforbasicproblemremediationtoreducecalloutchargeswhilstmaintainingservice.
• InfrastructureManagement,• OperationsTeam,• GSP/MSP
PERSONA
PROBLEM§ “Mainframeskillsareatapremium”
§ “Mybudgetcannotcoverallmainframeteamroles24/7”
§ “Unabletoquicklyidentifytherootcauseofserviceproblem,toomanysystemstocheck”
L1/L2Triage– FullInfrastructureVisibilityUseCaseandSolutionConcept
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BOTTOMLINE§ ReducedMTTR
§ ReduceSMEdependenceforissueresolution
§ MaintainedServiceLevel
SOLUTION§ MainframealertssurfacedalongsideDistributedor
Networkservicechanges
§ MainframebecomespartoftheUnifiedInfrastructure
§ AlertssurfacedforL1andL2engineermanagement
§ ViewservicestatusbyBusinessServicedelivered
§ IntegrationwithOSP/MVSenablinguserresponsewithout3270access
L1/L2Triage– FullInfrastructureVisibility
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USECASEAsMainframeOperationsManagerforacompanyreliantontheMainframeasaSystemofRecordwithaneedtorationalizeoperatingcosts,IneedtounderstandMainframeperformancepeaks,troughsandunderutilizedcapacity.
• MainframeOperations,• OperationsTeam,• GSP/MSP
PERSONA
PROBLEM§ “IpayforMSUwithoutabudgettorationalizeandminimize”
§ “IknowourspendbutIdon’tknowifit’soptimal”
§ “IhavespecialtyprocessorsbutwithoutanSMEIdon’tknowiftheyareoptimizedfor”
CostManagement– PerformanceVisibilityUseCaseandSolutionConcept
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BOTTOMLINE§ Understandprocessingload
§ Rationalizedcosts
§ Catchrunawayprocessesbeforetheyimpactbudget
SOLUTION§ Intuitivedynamicandhistoricaldashboardviewsofall
typesofprocessor
§ Proactivealertsofthresholdbreach
§ ComparisonofGeneralandSpecialtyprocessorutilization
CostManagement– PerformanceVisibility
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AddressingSkillsGapsThroughIntegratedTools
InitialTriageandProblemIdentification
AdvancedProblemDetermination,Remediation
andResolution
ExpertContextDetermination,Remediation
andResolution
ITOperationsGeneralist
ENTERP
RISE
OPERA
TIONS
MAINFRAM
EOPERA
TIONS
USE
CASEUSER
PERSONA
GeneralistTools
MainframeExpert
MainframeSpecialist
SpecialistTools
ExpertTools
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DifferentResponsibilities...SameWorries
VP,ITOpsResponsibility§ PerformanceandmanagementofIT
Infrastructuresandteams(acrossbothMainframeandDistributedplatforms)
§ Collaboratesacrossdomains,departmentsandbusinessunits
§ RecommendstechnologiestoadaptConcerns§ Overallcost,efficiency,businessvalueand
consistencyofIToperationsKeyChallenges§ Siloed viewofdisparatesystems§ Wastedtimewithfinger-pointing§ Operationalchaos§ Customerexperiencesuffering
KeyRequirements§ Timelymanagement§ Supportcustomer-centricapproach§ ReduceIToperationalcosts§ Reducecomplexity
Director,MFOpsResponsibility§ Overallperformanceandmanagementof
MainframeITInfrastructuresandteams§ Collaboratesacrossdomains,departmentsand
businessunits§ Recommendstechnologiestoadopt
Concerns§ Overallcost,efficiency,businessvalueand
consistencyofMainframeoperations§ Showingcostsavingsbyreducingbudgetaryrun
rate,consolidatingvendorsandincreasingROIKeyChallenges§ Delivermorewithlessbudget§ Fighttoretainexistingworkloads
KeyRequirements§ ReduceMainframeoperationalcosts§ Reducecomplexity
Manager,LinuxServicesResponsibility§ Managingday-to-dayhealthandperformanceof
Linuxinfrastructureandprojects§ Workscloselywithlinemanagersandcolleagues
totroubleshootissues.Concerns§ Linuxinfrastructureperformanceanduptime§ IToperationsspecialistbutnotnecessarily
familiarwithMainframeoperationsKeyChallenges§ Stuckwithmultiplesolutions§ Improvetroubleshooting
KeyRequirements§ BetterunderstandLinuxhealthandperformance§ Reducemultipletoolsets§ Proactivelyguardagainstserviceinterruptions§ Effectivelymanagedisruptionstocorrection
24 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
SimplifyMainframeMonitoringSophisticated,yetsimpleprobearchitecturemakesiteasytomonitorzSystemsaspartofoverallITinfrastructure,reducingtheneedforspecializedtoolsandexpertise.
ReduceDowntime
Quickly identifyandresolveinfrastructureproblems acrossmainframeanddistributedenvironments.
ImproveROI
SpendlesstimemanagingdisparatetoolsandmoretimefocusingonthebusinesstoaccelerateMTTR,increaseefficiencyandreducecosts.
KeyBenefitsofCAUIMforzSystems