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Staff Opinion Survey 2005TEAMS and USPS

Data collected: 2nd quarter 2005

© 2005, ISR (a trade name of International Survey Research LLC)www.isrinsight.com

2

Teams and USPS Participation Rate

Surveys Outgoing: 8,230

Surveys Returned: 4,976

Return Rate: 60%

Return Rate

3

Category Percent Favorable Scores

Diversity Physical Working Conditions

Work/Life BalanceSupervision

Working Relationships Employee Engagement

Quality and Customer Service Work Organization/Operating Efficiency

Employee Involvement/Empowerment University Image

Career DevelopmentTraining

Performance Management Respect and Fairness

Leadership Benefits

Reaction to the SurveyCommunication

Organizational ChangePeopleSoft Implementation

Pay

UF Staff (Teams and USPS) 2005 (N=4,976)

29

37

44

46

47

49

51

52

54

57

67

67

67

68

69

70

72

82

38

71

84

0 10 20 30 40 50 60 70 80 90 100

4

ISR Norms – “The Standard of the World”

• ISR surveys over 1 million employees every year, allowing us to aggregate the responses across clients to create robust benchmarks.

• All ISR norms are updated annually and statistically weighted to assure they are representative of the U.S. labor force as a whole.

5

Center Line: ISR’s U.S. National Norm (N=154,026)

Colored bars indicate a statistically significant difference.

Category Comparison With ISR’s U.S. National NormUniversity of Florida Staff Survey 2005

-16

-15

-6

-6

-5

-4

-3

-2

-1

-1

0

0

1

1

3

4

4

-8

-20 -10 0 10 20

Physical Working ConditionsWork/Life Balance

Benefits

Career Development

Training

Employee Involvement/Empowerment

Supervision

Work Organization/Operating Efficiency

Performance Management

Diversity

Quality and Customer Service

University Image

Employee Engagement

Working Relationships

Communication

Respect and Fairness

Leadership

Pay

6*A statistically significant difference.

51

48

60

48

51

27

34

26

39

0 20 40 60 80 100

?Total %Unfav.Total Percent Favorable

10. Our pay at UF is as good as or better than the pay in workplaces elsewhere.

University of Florida Staff Survey 2005

Pay


ISR’s U.S. National Norm (N=154,026)

30. I understand how my pay is determined.

48. I think I am fairly paid compared with:

a. New people at my level

b. Other people in my department

c. People in other departments

28 46

-12* 26* 23*

19 42

-14* 30* 23*

17 49

16 33

13 60

-8* 15 26*

-21* 20* 32*


34

11

13

0 20 40 60 80 100

Total Good

77. Regarding pay, how good a job do you feel UF is doing in the following areas:

a. Keeping pay in line with the times

b. Matching pay to job performance


Pay



Don’t Know

Total PoorAverage

25 59 3

20 65 4

-23* 32* 28* 6*

8

34 28

26 23

*A statistically significant difference.

63

66

35

44

52

38

0 20 40 60 80 100


14. The decisions made by the University President and Vice Presidents concerning USPS/TEAMS employees are usually fair.

34. The following are interested in the well-being of employees:

a. The President and Vice President

b. Deans and Directors

c. Department Chairs and Managers

28 28

-23* 15* 19*

37 28

-28* 14* 23*


Leadership



9

65

63

70

68

49

56

0 20 40 60 80 100


Total Favorable51. Overall, I believe the following are well managed:

a. My department

b. My college or division

c. The university as a whole

University of Florida Staff Survey 2005Leadership



?Total %Unfav.

8 24

-2* 9*

21*

23 21

-7* 16* 21

29 22

-17* 17* 18*



12. Employees in my department are treated with respect, regardless of their job.

32. I am satisfied with the procedures for resolving employee complaints.

49. UF’s employee discipline process is:

a. Fair

b. Effective


Respect & Fairness

7 22 0 9*21*

34 28

39 15

43 25



71

37

70

32

46

0 20 40 60 80 100


85

6653

74

27

63

0 20 40 60 80 100


62. Work is usually distributed fairly among employees in my department.

72. I think the job I perform is considered important at UF.

67. I feel my personal contributions are recognized:

a. In my department

b. At UF

12 35 -12* 10* 25*

12 15

-11* 6* 9*

10 27

27 46


Respect & Fairness



12

55

56

68

54

34

45

0 20 40 60 80 100


71. I believe the following groups value the contributions made by employees in my department:

a. Students

b. Other Staff

c. Faculty

d. Department Chairs and Managers

e. Deans and Directors

f. President and Vice Presidents


Respect & Fairness



25 20

17 15

21 22

23 22

30 26

37 29

13

56

44

64

56

38

31

0 20 40 60 80 100


13 31

-8* 11* 25*


Communication



8. UF does an excellent job of keeping employees informed about matters affecting us.

61. Sufficient effort is made to get

the opinions and thoughts of employees at UF.

82. How satisfied are you with the information you receive on what’s going on at UF?

37 25

-17* 25* 20*

22 47

-13* 14* 42*


Neither Total %Dissat.

Total Satisfied

14

(N) Indicates ‘Disagreeing’ is the favorable response*A statistically significant difference.

29

60

31

66

0 20 40 60 80 100



Communication



28. Most of the time it is safe to speak up in my department.

47. I usually hear about important matters first through rumors. (N)

9 25

6* 13* 27*

12 57

1 11* 60*

15

39

38

0 20 40 60 80 100


18. I have enough information about why the changes below were implemented at UF:

a. The separation of UF from the State’s management of

the university system

b. The TEAMS initiative


Organizational Change



19 43

18 43

16

74. With all things considered, the pace of change at UF is:


About Right, 38%

Too Fast, 14%

No Opinion, 24%

Too Slow, 24%

UF Staff (Teams and USPS) 2005 ISR’s U.S. National Norm



About Right, 43%

Too Fast, 13%

No Opinion, 29%*

Too Slow, 15%*

17

79. Looking ahead to the next year or so, I think UF will:


Change for the Better,

30%

Stay the Same, 48%

No Opinion, 10%

Change for the Worse,

12%

UF Staff (Teams and USPS) 2005 ISR’s U.S. National Norm

Change for the Better,

45%*

Stay the Same, 36%*

No Opinion,

8%*Change for the Worse,

11*



18

Working Relationships

58

83

78

87

66

80

83

73

47

0 20 40 60 80 100



27. The people I work with usually get along well together.

46. There is a good cooperation between:

a. Employees in my department

b. My department and other departments

60. At UF, teamwork is:

a. Encouraged

b. Given recognition




5 12

-4* 4* 9*

6 14 2* 8* 14

17 17

13 14 -9* 7* 11*

23 30

-11* 15* 27*


66

61

77

57

63

0 20 40 60 80 100


19. UF is highly regarded by:

a. The Gainesville community

b. The general public nationally

c. Employees

15 8

27 9

2* 25* 14*

18 25 -9* 14* 19*


University Image



20

58

73

72

0 20 40 60 80 100


19. UF is highly regarded by:

d. Faculty

e. Students

39. UF is a “good neighbor” with our surrounding communities.

29 13

23 5

18 9


University Image




85

83

78

73

77

73

0 20 40 60 80 100


52. My department:

a. Constantly looks for better ways to serve its customers

b. Actively seeks to understand customer requirements and expectations

c. Is responsive to customer needs

15 12

-10* 9* 8*

13 10

-8* 8* 7*





13 14

-5* 11* 10*


41

43

46

46

0 20 40 60 80 100


15. In my department we too often sacrifice the quality of services we are able to provide in order to:

a. Cut costs (N)

b. Meet schedules/ deadlines (N)

17 37

5* 15* 44*





15 39

3* 15 42*


88

86

89

79

87

79

84

86

0 20 40 60 80 100


11. My supervisor works well with people who are different from him- or herself (in gender, racial/ethnic background, lifestyle, etc.).

31. UF provides a working environment that accepts:

a. Ethnic differences

b. Difference in cultural background or lifestyle

c. Gender differences


Diversity



8 5

-2* 6* 4

9 7

-4* 7* 6*

7 14

0 11* 10*

8 6

0 9* 5*

24

28

68

72

75

19

74

0 20 40 60 80 100


3. I understand how my performance on the job is evaluated.

22. I think my performance on the job is evaluated fairly.

42. UF is too lenient with employees who perform poorly. (N)





24 57

-9* 24 48*


10 16

5* 13* 19*

9 16

3* 9* 18*

25

76. How do you rate your last performance review on the following:

a. Helping you identify your strengths and weaknesses

b. Helping you improve your job performance

c. Helping you identify your training needs

d. Helping you in your career development and planning





40

45

51

55

51

54

36

43

0 20 40 60 80 100

Total PoorTotal Good


AverageDon’t Know

23 15 11

25* 15 9*

21 28 15

26* 24* 10*

22 14 11

23* 12* 9*

23 21 13

27* 20 7*

-2*

-1

-2*

-4*

26

67

56

74

63

64

75

68

0 20 40 60 80 100


21. My department operates efficiently.

41. Priorities or work objectives in my department change so frequently I have trouble getting my work done. (N)

2. The work in my department is well organized.

56. In my department, reporting relationships are clearly defined (who reports to whom).


Work Organization/Operating Efficiency



10 26

-10* 8* 18*

10 27

7* 10 33*


9 23

0 9 24

9 16

27

49

36

34

28

0 20 40 60 80 100


38. I believe the following UF administrators understand the challenges faced as result of the recent PeopleSoft implementation:

a. Department Chairs and Managers

b. Deans and Directors

c. The President and Vice Presidents

65. I believe that although the PeopleSoft implementation has been challenging, it will benefit UF in the long term.

22 29

28 37

29 43

34 32


PeopleSoft Implementation



28

81. I believe that in the next one year (12 months), using PeopleSoft to do my work will:

Become Easier, 21%

Become Harder, 14%

Stay the Same, 37%

No Opinion (Does not apply

to me), 27%

UF Staff (Teams and USPS) 2005

PeopleSoft Implementation


29

71

56

65

57

69

71

72

0 20 40 60 80 100


4. My supervisor gives me regular feedback on my performance.

23. My supervisor shows favoritism to some employees in my department. (N)

43. I have confidence in the decisions made by my supervisor.

58. My supervisor gives me recognition for a job well done.


Supervision



9 18

7 22

0 8 21

7 24

4* 10* 25

10 33

1 10 34


30

71

73

81

73

81

82

64

0 20 40 60 80 100


66. My supervisor:

a. Is available when needed

b. Communicates effectively

c. Manages people well

d. Is approachable


Supervision



5 14

9 27

-6* 9 20*

5 14

0 6* 14

6 21

0 8* 19*



69

77

69

75

66

70

74

71

64

79

0 20 40 60 80 100


45. My supervisor involves me in:

a. Planning our work

b. Solving problems related to our work

c. Making decisions that affect our work

59. Regarding suggestions for change, my supervisor usually:

a. Listens to my ideas

b. Acts on my input

7 22 5* 10* 24*





7 15 2* 10* 14

13 22 -5* 12* 19*

6 19 1* 9* 17*

7 23 1 8* 22


81

66

79

63

0 20 40 60 80 100


6. I am satisfied with my involvement in decisions that affect my work.

25. I have sufficient authority to do my job well.

9 28

-3* 10* 24*





6 15

-2* 6 13*

33

43

60

0 20 40 60 80 100


69. In my department:

a. Employees are encouraged to report fraud or wrongdoing

b. Employees’ reports of fraud or wrongdoing are acted upon





24 16

42 15


48

47

63

66

51

45

0 20 40 60 80 100

?Total %Unfav.Total Percent Favorable26. There are sufficient opportunities

for me to receive:

a. Professional development and/or training to improve my skills in my current job

b. Cross-training to learn other jobs

c. Professional development and/or training to increase my chances for a better job

10 24

3* 11* 27*


Training



18 36

-2* 15* 38*

16 34

3* 16 36*


57

63

5662

58

41

76

0 20 40 60 80 100


63. So far, my career progress at UF meets my expectations.

13. I think the UF offers long-term career opportunities for me.

33. There is adequate opportunity for employees to learn about available UF job openings.

50. UF usually promotes qualified employees before hiring people from outside of the university.


Career Development



11 13

13* 15* 23*

28 31

-16* 19* 24*

11 31

15 23

6* 16 28*


65

73

78

23

64

0 20 40 60 80 100


9. UF’s benefits (health, retirement, etc.) programs fit my needs.

29. UF’s benefits are as good as or better than the benefits (health, retirement, etc.) in workplaces elsewhere

70. I would be willing to pay more for parking if I were nearly always guaranteed a parking space.

7 15

6* 11* 16*


Benefits



18 18

-1 16* 19*

16 61

37

49

55

61

57

64

46

57

44

13

71

13

35

0 20 40 60 80 100


Total Percent Favorable

University of Florida Staff Survey 2005Benefits

Don’t KnowAdequate

Total Poor



75. Please give your opinion of the following benefits:

a. Annual leave

b. Dental insurance

c. Life insurance

d. Health insurance

e. Pension/retirement plan

f. Sick leave

g. Personal days

h. Parental leave

i. Child care

N/A

22 6 1 1 9* 28* 8* 1 2* 18 49 11 9

35 8 8 4

26 9 1 0

23 12 2 6

15 6 21 24

8 13 29 36

28 12 1 2 1 29 10* 2* 4* 29 6 8 1 -2* 28 14* 5* 3*


71

58

75

79

83

55

0 20 40 60 80 100


5. My supervisor is considerate of my life outside of work.

36. There is usually sufficient staff in my department to handle the workload.

53. My work schedule allows reasonable flexibility to meet my personal/family needs.

8 13

4* 10* 15*


Work/Life Balance



8 38

-3* 8 34*

4 13

12* 7* 23*


87

72

74

80

88

77

0 20 40 60 80 100


5. Overall, the physical working conditions at UF are satisfactory.

24. I have the equipment and tools I need to do my job effectively.

44. My work location is a safe place to work.

7 13

7* 5* 21*


Physical Working Conditions



6 17

5* 7* 21*

4 8

1 5* 8


66

23

70

0 20 40 60 80 100


17. Filling in this survey is a good way to tell UF what I think.

37. I believe significant actions will be taken as a result of this survey.


Reaction to the Survey



18 12

3* 16* 17*

33 43


50

92

83

77

83

84

27

90

0 20 40 60 80 100


1. I would recommend theUniversity of Florida (UF) as a good place to work.

20. I am proud to be a part of UF.

40. I work beyond what is required to help UF succeed.

55. I would stay at UF even if offered another job elsewhere with higher pay.

7 9 7* 11* 12*


Employee Engagement



23 50

-23* 17* 33*

10 6

1 11 7

7 3

-2* 5* 3


No


YesDon’t Know



Employee Engagement

67

59

0 20 40 60 80 100

78. At the present time, are you seriously considering leaving UF for reasons other than retirement?

15 27

-8* 18* 15*

43

Summary of Issues

Pay: Pay vs. other organizations; understanding how pay is determined; perceived fairness compared with new people, other people within and outside of the department; keeping pay current and matching pay to performance.

Leadership: Senior leaders making fair decisions; being interested in employee well-being; overall management of University and College/Division.

Respect and Fairness: Procedures to resolve complaints; fairness/effectiveness of discipline process; distribution of work; recognizing contributions, especially more senior levels.

Communication: Keeping employees informed; getting their opinions

Working Relationships: Encouraging and recognizing teamwork; relations/cooperation within the work group and across departments

Quality and Customer Service: Looking for better ways to serve customers, understand their requirements, being responsive

Performance Management: Leniency with poor performers

Work Organization: Departmental efficiency

Career Development: Promoting internally; career progress meeting expectations

Organizational Change: Informing employees about changes; moving too slowly

Potential Areas for Improvement

44

Summary of Issues

Physical Working Conditions: Having the equipment/tools to do the job and a safe place to work

Work/Life Balance: Supervisor considerate of life outside of work; schedule offers reasonable flexibility to meet personal family needs

Benefits: UF benefits fit employee needs; compare well with benefits offered in other workplaces

Career Development: UF offers long-term opportunities and information about available UF job openings

Training: Opportunities to receive training to improve skills in current job, increases chances for a better job

Performance Management: Understanding how performance is evaluated, belief that it is evaluated fairly

Employee Involvement/Empowerment & Supervision: Supervisors involving employees in planning work, solving problems and making decisions;

Supervision: Confidence in supervisor’s decisions, supervisors giving regular feedback on performance; giving recognition for a job well done; not showing favouritism; being available, approachable, and communicating effectively

Relative Strengths

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