Friends Services for theAging HighLIGHTS van arrived to pick up them up and transport them to the...
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Spring /Summer 2014 Executive Corner by Jane Mack, CEO of FSA Vol. 6, Issue 2 Friends Services for the Aging Friends Services for the Aging Friends Services for the Aging High High HighLIGHTS LIGHTS LIGHTS Editor: Marsha Wesley Coleman Graphic Design: Ellen Moser The power had been out for over 10 hours at the home of an elderly and frail member of Friends Life Care in one of the winter storms pounding the Philadelphia region this winter. His full-time companion was there who knew her client would not do well as the temperature in the home continued to drop. After several calls, a warm apartment and meals were waiting for the gentleman and companion at Chandler Hall. They had been there before when the power was out after Hurricane Sandy and were very com- fortable to go back. Another Friends Life Care member, who was wheel-chair bound, and companion were stuck in a home with no power and no transportation. Within a few hours of Friends Life Care calling FSA, and then a call to Dawn Miller-Champalou at Pennswood Village, a Penns- wood van arrived to pick up them up and transport them to the warmth and inviting accommodations back at Pennswood Village. Friends Life Care, Chandler Hall, and Pennswood Village, along with twelve other FSA member organizations partic- ipate in a mutual aid agreement that was developed a few years ago to establish a “formal” mechanism for the organ- izations to provide support to each other in times of disas- ter. The agreement outlines basic provisions by which organizations will send or receive assistance in the event of an emergency. The agreement has been utilized several times, after Hurri- cane Sandy and during the unrelenting winter of 2014. In these situations it was members of Friends Life Care that needed temporary shelter and meals due to losing power in their homes. Each time, the organizations that were asked to help responded positively and quickly. This year, as the chain of winter storms continued and another signif- icant weather event was predicted, Maureen Casey, COO at Chandler Hall went the extra step to contact Elise Lamarra, VP of Clinical Operations at Friends Life Care in advance of the storm to see if there was anyone that they might want to move proactively. According to Elise, “Not only did each facility provide emotional support to our members, our members and their caregivers were also generously offered meals during their stay. The Care Coordinators expressed how these communities ‘truly felt like family’ and voiced what a beau- tiful illustration of how members of Friends Services for the Aging look out for one another in times of need.” Organizations currently participating in the agreement are: Arbor Glen; Cadbury at Cherry Hill; Cadbury at Lewes; Chandler Hall; Foulkeways at Gwynedd; Friends Home in Kennett; Foxdale Village; Friends House in Maryland; Friends Life Care; Friends Village at Woodstown; Kendal of Northern Ohio; Medford Leas; Pennswood Village; Quaker Heights Care Community; and The Hickman. If your organization is not on this list and you are interested in learning more, please contact the FSA Office. In the Storms – a Mutual Aid Story
Transcript of Friends Services for theAging HighLIGHTS van arrived to pick up them up and transport them to the...
Spring /Summer 2014
Executive Corner by Jane Mack, CEO of FSA
Vol. 6, Issue 2
Friends Services for the AgingFriends Services for the AgingFriends Services for the AgingHighHighHighLIGHTSLIGHTSLIGHTS
Editor: Marsha Wesley Coleman Graphic Design: Ellen Moser
The power had been out for over 10 hours at the home ofan elderly and frail member of Friends Life Care in one ofthe winter storms pounding the Philadelphia region thiswinter. His full-time companion was there who knew herclient would not do well as the temperature in the homecontinued to drop. After several calls, a warm apartmentand meals were waiting for the gentleman and companionat Chandler Hall. They had been there before when thepower was out after Hurricane Sandy and were very com-fortable to go back. Another Friends Life Care member,who was wheel-chair bound, and companion were stuck ina home with no power and no transportation. Within afew hours of Friends Life Care calling FSA, and then a callto Dawn Miller-Champalou at Pennswood Village, a Penns-wood van arrived to pick up them up and transport themto the warmth and inviting accommodations back atPennswood Village.
Friends Life Care, Chandler Hall, and Pennswood Village,along with twelve other FSA member organizations partic-ipate in a mutual aid agreement that was developed a fewyears ago to establish a “formal” mechanism for the organ-izations to provide support to each other in times of disas-ter. The agreement outlines basic provisions by whichorganizations will send or receive assistance in the eventof an emergency.
The agreement has been utilized several times, after Hurri-cane Sandy and during the unrelenting winter of 2014. Inthese situations it was members of Friends Life Care thatneeded temporary shelter and meals due to losing powerin their homes. Each time, the organizations that wereasked to help responded positively and quickly. This year,as the chain of winter storms continued and another signif-icant weather event was predicted, Maureen Casey, COOat Chandler Hall went the extra step to contact EliseLamarra, VP of Clinical Operations at Friends Life Care in
advance of the storm to see if there was anyone that theymight want to move proactively.
According to Elise, “Not only did each facility provideemotional support to our members, our members andtheir caregivers were also generously offered meals duringtheir stay. The Care Coordinators expressed how thesecommunities ‘truly felt like family’ and voiced what a beau-tiful illustration of how members of Friends Services forthe Aging look out for one another in times of need.”
Organizations currently participating in the agreement are:Arbor Glen; Cadbury at Cherry Hill; Cadbury at Lewes;Chandler Hall; Foulkeways at Gwynedd; Friends Home inKennett; Foxdale Village; Friends House in Maryland;Friends Life Care; Friends Village at Woodstown; Kendalof Northern Ohio; Medford Leas; Pennswood Village;Quaker Heights Care Community; and The Hickman. Ifyour organization is not on this list and you are interestedin learning more, please contact the FSA Office.
In the Storms – a Mutual Aid Story
HighHighHighLIGHTSLIGHTSLIGHTS Page 2
In February 2013, Jessica Wilkinson, a senior at PennState majoring in Health Policy and Administration,interviewed for a spot in the FSA Internship Program.Her major required an internship for graduation andJessica had been thinking about long term care as acareer path. She was offered a spot at Chandler Hallas an administra-tive intern andbegan her experi-ence in May2013. Little didshe know that ayear later shewould start thereas an employee.
As part of herexperience Jessi-ca attended vari-ous staff and or-ganizationalmeetings, resi-dent activities,even an FSABoard meeting,and worked on specific assignments. Her time atChandler Hall resulted in a significant shift in thinkingabout how someone can lead a meaningful and en-gaged life as they are aging, and confirmed her desireto work in long term care. According to Jessica“Chandler Hall is set apart from other long term careorganizations, in that they provide care in every as-pect possible. They cover each resident’s physical,emotional, social, spiritual and even cognitive needsfor aging successfully and happily.”
Once her internship ended Jessica stayed in touchwith Chandler Hall. In August of 2013 they contactedher to see if she wanted to work in a temporary ca-pacity as an Administrative Coordinator in personalcare and skilled care, and she took advantage of theoffer. Jessica really wanted to get a job at Chandler
Hall! “My time on campus was incredible; from havingthe residents welcome me into their homes and attheir dinner tables, to working with employees at dif-ferent levels. The learning that took place for me thispast summer reassured me that I had chosen theright career path.” A few months ago Jessica’s wish
to become a per-manent employ-ee came true asshe assumed theposition of Op-erations Associ-ate in Hospiceand HomeHealth.
The FSA Intern-ship program ismade possiblethrough a part-nership withFriends Founda-tion for the Ag-ing. It was creat-ed as part of
FSA’s strategic focus on helping to identify and sup-port the development of future leaders in the agingservices field. Between 2010-2013, member organiza-tions have hosted thirteen interns from George FoxUniversity and Penn State University. Six more havebeen placed for this summer. Their areas of studyhave included health care administration, kinesiology,nursing, organizational communications, socialservices, and hotel, restaurant and institutionalmanagement. Interns spend 8-10 weeks at the hostsite, living in the community and working under thesupervision of a designated preceptor.
If you would like to learn more about the FSAInternship Program, please contact the FSA office.
FSA Internship –Moving from College to Career
FSA Summer Internships 2014
Taimi Ando Kendal at Hanover (Food Service internship)
Emily Kinzel Foxdale Village (HR internship)
Samantha Malizia Friendsview Retirement Community (Food Service internship)
Sharon Qi Friends Village at Woodstown (Administrative internship)
Sarah Snow Chandler Hall (Food Service/Nutrition internship)
Melanie Walker Chandler Hall (Administrative internship)
HighHighHighLIGHTSLIGHTSLIGHTS Page 3
PCCP Risk Management Conference
The PCCP Risk Management Program held a RiskManagement Conference on May 14 & 15 atMaggiano’s in King of Prussia, PA. Over 70 attendeesfrom multiple states participated in interactive ses-sions including Crisis Communication Essentials,Apology and Disclosure, The Importance of Experi-ences of Those We Serve (improving the customerservice/experience), Root Cause Analysis and QAPI,and Wounds and Photographs: Is a Picture Worth1,000 Words… or a Million Dollars?
The speakers engaged the entire group and attendeeswent home with valuable toolkits and takea-ways. The response to the conference content wasvery positive… and the food was delicious. Thankyou to all who participated in this first-time event!
Congratulations to the following FSA interns for 2014.
Look for quotes from their experiences in our Fall newsletter!
HighHighHighLIGHTSLIGHTSLIGHTS Page 4
Leadership InstituteIt’s hard to believe the members of our second cohort ofthe FSA Leadership Institute will enter into their finalsession in July. Time flies when you’re having fun! So far,
the cohort has been through intensive learning sessionswith lead facilitator, Dr. Nancy Aronson and specialguests like Arthur Larrabee, General Secretary of Phila-delphia Yearly Meeting, Irene McHenry, Executive Direc-tor of Friends Council on Education and coaching expert,Martha Lask.
Our fireside chats remain one of the most popular ele-ments of the Institute. So far the group has had firesidechats with Executive Directors Phil DeBaun from Ken-dal~Crosslands Communities and Rich Lysle with FoxdaleVillage along with CEO of Kendal, John Diffey. The co-
hort will be recognized during this year’s annual meetingat Foulkeways in September.
Management SeriesWe were pleased to have 31 staff from a variety of FSAorganizations to participate in our Management Work-shop Series: Management Practices for QuakerInspired Organizations. In this three part series, man-agers and supervisors experience interactive workshopsin a co-learning environment as we explore ways to man-age within the framework of values in a Quaker inspiredorganization. The three sessions are Building Capacity ofSelf, Building the Capacity of Others and the last sessionwhich will take place on September 24th is Building theCapacity of Your Organization.
When Cultures MeetOn Thursday, June 5th the FSA Diversity Task Force host-ed 19 staff from member organizations for an experientiallearning experience called “When Cultures Meet”.
In the workshop, participants went through a journey ofexercises on dominance and organizational culture. Thegoal of the workshop is to help organizations gain a deep-er understanding of the human issues involved in themeeting of two or more cultures and recognition of theimplications of being “dominant” and “other”.
(continued on next page)
FSA Leadership Corner
PCCP Compliance
CONGRATULATIONS KARLA!
In recognition of the internal and external growth of thePeace Church Compliance Program (PCCP), KarlaDreisbach’s title has been changed to Vice President ofCompliance. Karla oversees the compliance and risk man-agement programs that make up PCCP.
Karla joined FSA seven years ago. In that time theprogram has grown to serve more than 70 organizationsin 13 states, expanded to include 8 employees, andsignificantly increased the breadth and depth of resourcesavailable to participating organizations.
PCCP is consistently recognized for its high quality and
customer satisfaction. As the fields of compliance and risk
management continue to mature, we are confident that
Karla’s leadership will assure the ongoing value of these
services.
HighHighHighLIGHTSLIGHTSLIGHTS Page 5
Make sure to stay abreast of leadership trends!!
Visit the FSA Leadership Resource Center!
FSA Job Posting? Indeed!
Please send your job postings to Emily [email protected]! All jobs posted are indexed toIndeed.com for free! This has resulted in increasedtraffic for FSA organizations.
Attendees were able to draw parallels between the frame-works and Quaker Values and found the day valuable for
their organizations. Marsha will be conducting the work-shop at member organizations upon request. The work-shop will also be offered again to all FSA organizations onSeptember 19th the Friday immediately following the FSAAnnual Meeting. For more information contact MarshaWesley Coleman at [email protected] or click here toregister.
FSA Leadership Corner (continued)
FSA670 Sentry ParkwaySuite 120Blue Bell, PA 19422-2325
Phone: 215-646-0720Fax: 215-646-0724E-mail: [email protected]
HighHighHighLIGHTSLIGHTSLIGHTSPage 6
SubmitYourHighLIGHTS!
Share interesting program ideas, upcoming events and submitsuggestions for stories to Ellen Moser ([email protected]) for inclusion in upcomingissues of the Highlights newsletter.
September 18 FSA Annual Meeting - “Finding Strengths in Our Differences”
Keynote Speakers - Berit Lakey and Chris Ridenhour
September 19 FSA Workshop - “When Cultures Meet”
September 24 FSA Management Workshop Series- Part 3
“Building Capacity of Your Organization”
October 15 Introduction to Quakerism
For further details or registration information contact the FSA office at: [email protected] or
215-646-0720.
Upcoming Events and Trainings
We’re on the Web!
www.fsainfo.org
We would like to welcomeEmily Dravuschak as the new dig-ital communications coordinatorfor FSA.
As a recent graduate of the ArtInstitute of Philadelphia, she has aBachelors of Science with thefocus of Media Arts and Anima-tion. She is a 2D animator as wellas a graphic designer. Prior toworking for FSA, Emily was ananimator and artist for the gamecompany Fantage Inc. in Fort Lee,
New Jersey. She helped in thecreative process for their car-toons which are posted onYouTube as well as creating ani-mations for their games. If youneed any artwork from Emily,just bribe her with chocolate.
Emily is a tea connoisseur with a
love of the outdoors. She likes to
kayak, go camping with friends,
and will often be found at the
beach. If she could, she would
have a pair of shoes for every
outfit. Emily is also in the process
of creating a web comic with a
close friend.
