PC Hardware and OS Technical Assessment Test

1. What are the three most important tools for troubleshooting operating systems?a. Backup copies of the OS disks, a POST card, and a Software Diagnostic programb. System log files, Emergency Boot disks, and step by step startup proceduresc. OS installation disks, Emergency Boot disks, and Software Diagnostic programsd. Backup copies of the OS installation disk, copies of the BIOS configuration, and copies of the CMOS setup

2. What does ISA stand for?a. Industry Standard Analogb. Intelligent Support of Aliens

c. Industry Standard for Algorithmsd. Industry Standard Architecture

3. Which of the following is an MS-DOS System Program?a. Autoexec.bat b. Config.sys c. Format.com d. Ansi.sys

4. To remove the hidden, system, and read only attributes from the msdos.sys file, which command would be used?a. attrib msdos.sys –h –s –rb. unattrib msdos.sys h s r

c. attrib msdos.sys +h +s +rd. remove attrib h s r msdos.sys

5. What tool will allow a customer to detect a dial tone while you are troubleshooting over the phone with them?a. Dial up

networkingb. Phone handsetc. Hyperconnect

d. Hyperterminal

6. Which port has the highest data transfer rate?a. USB 1.1 b. IEEE1394 c. Ethernet d. USB 2.0

7. What does ECP stand for when discussing Parallel Ports?a. Enhanced Capabilities portb. Extra Communications port

c. Extended Capabilities portd. Error Correction Port

8. What service allows dynamic distribution of IP address?a. WINS b. DHCP

c. DNS d. None of the above

9. In relation to internet connectivity what does the term Protocol mean?a. Expected behaviors for hardwareb. The “Language” used in the communication

over networks

c. The device used to make a modem connectd. The center bearing on a hard drive.

10. What control panel icon would you use to change the Computer name in Win 95, Win98 and Win98SE?a. Network b. System c. Users d. Passwords

11. What does DLL stand for in MS Windows?a. Dynamic Link Libraryb. Disk Link latency

c. Dynamic Library Linkingd. None of the above

12. In Win98 what are all the files backed up by ScanregW in its default configuration?a. Autoexec.bat, config.sys. system.ini, win.inib. User.dat, System.dat, win386.swp, user.exe

c. User.dat, System.dat, Win.ini, System.inid. User.da0, System.da0, Win.bak, System.bak

13. When does Windows XP update the Last Known Good Configuration?a. After ntoskrnl.exe loadsb. When login screen appears

c. Once you successfully login to normal moded. During log off

14. If Windows does not function properly after installing a new game, what tool should you use first to troubleshoot this problem?a. Last Known Good Configurationb. Add/Remove Programs tool in Control Panel

c. Recovery Consoled. Driver Rollback

15. Select the correct statement:a. Disk quotas are a feature of NTFS - not of

Windows XP.b. Disk quotas are a feature of Windows XP - not

of NTFS

c. Disk quotas are a feature of Windows2000 - not of Windows XP

d. None of the above

16. What is the location of System Restore Points in Windows XP.a. C:\System Volume Information b. _Restore

c. _SystemRestored. None of the above

17. System Restore performs what function?a. Restores you computer to a earlier time called a

restore pointb. It allows your files to be backed up for later

retrieval

c. Takes a snapshot of C:\ and compresses it to D:\d. All of the above

18. Why does the Windows XP CD burning feature allow data to be appended to the CD?a. Windows XP never closes the CD.b. Windows XP never allows data to be appended

c. Windows XP never closes the session.d. It cannot be done

19. Under the selective startup in Win98, the Process System.ini and Process Win.ini is disabled (checkmark removed) what happens when the system reboots?a. It boots up in safe mode automatically as the

system.ini is disabled.b. The error “system halted” comes up when

booting up.

c. The system.ini and Win.ini are rebuilt useing the last known configuration

d. None of the above

20. Function of Speed Step technology is.. a. Improve the speed of Processorb. Customize the performance of the processor by

user

c. To save the battery lifed. Multi-voltage processor speeds depending on

whether AC or battery power is being use

21. Help and Support is available on machines with which O/S?a. Win MEb. Win 98

c. Win XP & Win ME

d. Win XP

22. You can convert NTFS to FAT using __________________ command.a. Convert.exeb. Ntfs2fat.exe

c. Tweak.exed. None of the above

23. Hyper threading technology is featured with:a. Intel P4 processorsb. Athlon XP processors

c. Windows XPd. None of the above

24. How many devices can function on a single IDE channel?a. 1 b. 2

c. 3 d. 4

25. How many IDE controllers are built into a typical ATX motherboard?a. 1b. 2

c. 3d. 4

26. What it the primary method of communication between two personal digital assistants?a. IR b. Parallel port

c. Serial port d. USB

27. What should be done first when Windows reports bad sectors? a. Run Disk Defragmenterb. Sys the drive

c. Run DriveSpaced. Run a Scandisk with the thorough option

28. What happens to files deleted from the Recycle Bin? a. Clusters are flushed. b. The files are moved to C:WindowsTemp.

c. Sectors of hard drive are blanked/erased. d. Associated entries in the FAT are removed.

29. What is the correct order for preparing a hard disk for Windows 98?a. Reboot, format, FDISK. b. FDISK, format, reboot.

c. Format, FDISK, reboot. d. FDISK, reboot, format

30. An Internet file has been saved by a browser, but can not be found from Windows Explorer. What extension should you select to be searched?a. FTP b. URL

c. HTML d. DOC

31. Where is the DIR command located?a. C:/WINDOWS/SYSTEM b. COMMAND.COM

c. C:/WINDOWS/COMMAND d. C:/WINDOWS

32. Windows Setup allows upgrades to Windows XP Professional from which of the following products? a. Windows ME b. Windows 2000

c. Windows XP Home Edition d. All of the above

33. When certain classes of new device drivers are installed, Windows XP Professional will maintain a copy of the previously installed driver, which can be reinstalled if problems occur. This feature is called:a. Device Driver Rollbackb. Device Manager

c. Add New Hardware d. System Restore

34. You need a new cable that you can use with your modem. Which type of connector does analog modems uses to plug into the phone outlet? a. CAT5b. RJ-11

c. RJ-45 d. BNC

35. MSCONFIG is NOT applicable in which operating system?a. Windows 98b. Windows ME

c. Windows XPd. Windows 2000

36. What does ATAPI have to do with?a. Modem b. Power supply

c. CD-ROMd. Hard drive

37. Which command can be used to edit the WIN.INI and AUTOEXEC.BATa. NOTEPADb. SYSEDITc. REGEDIT d. REGEDT32

38. You install a piece of shareware and the software left a residual program that runs while loading the Windows 98 desktop. Which GUI utility removes the start up program?a. Disk Clean Up b. Scheduled Tasks

c. Maintenance Wizard d. System Configuration Utility

39. The file used to when Windows swaps information between the RAM, hard disk, and RAM is called __________.a. Exchange fileb. Swap file

c. Memory filed. RAM Disk file

40. What is SMPS used for in a PC?a. For power.b. For DC power.

c. For AC power.d. For both AC and DC