Superior kitchen, hotel and restaurant linen for the ultimate customer experience.

Enjoy a frESh approach to linEn hirE

fresh thinking for your linen services

call uS on 0800 093 9933 or visit www.stalbridge-linen.com2 3

industry leader at delivering

service and product quality

restaurants see page 10

kitchenssee page 6

hotelssee page 14

fresh thinking foryour linen services

johnsons Stalbridge linen Services started providing laundry and linen hire services to the catering and hotel trade in 1975. The principle of the business then was simple; collect linen and uniforms from customers, wash and press them to a high quality and return them on time. If it should go wrong for any reason, fix it quickly and to the customer’s satisfaction. We have grown successfully in the last 40 years, whilst many things have changed in that time, the fundamentals of the business have not.

We aim to be the industry leader at delivering service and product quality. That is why we survey our customers every year; to discover what improvements need to be made to achieve world class customer satisfaction on a consistent basis. You can see more about our customer survey results on page 20.

Good service leads to loyal customers, so we do not tie our customers in to long term contracts. Our flexible approach has won us the loyalty of our many customers in the hotel, restaurant and catering markets.

We look forward to being of service to you.

Donald Smith Managing Director

pressing jackets at Shaftesbury

first class serviceOur fully trained staff are guaranteed to provide you with first class service. From our drivers, our factory operatives, to our service staff, all are carefully selected and fully trained, to provide a first class service. At Stalbridge we do not have a high turnover of staff, so our employees understand our business, and your business.

My stalBridgeMy Stalbridge is a portal which allows our customers to access their account details on the internet. Our customers can view their details, copy invoices, linen usage, delivery details and much more. Visit my.stalbridge-linen.com

Debbie peters - national account administrator, Shaftesbury

quality controlOur linen goes through quality control checks to ensure that all of our customers receive the highest quality products. Our staff are fully trained to process, pack and store our products to the highest possible standard.

investing in our environMent Without coMproMiseBeing green is all part of our commitment to providing a first class service to our customers. We invest substantially in energy efficient machines and techniques as well as using readily biodegradable detergents. This reduces our impact on the environment whilst we ensure we never compromise on the quality and service that we provide. For more information about the work we do to reduce our environmental impact, please see page22.

custoMer satisfaction surveyWe aim to be the industry leader at delivering service and product quality. That is why we employ The Leadership Factor to survey our customers every year; to discover what improvements need to be made to achieve world class service. For more information about our customer survey results, please see page 20.

no contractsOur ‘no contract’ policy is unique in the industry. We do not believe in tying our customers into long term contracts.

Our customers remain with us for many years due to our high quality products and excellent standard of service.

no hidden costsAt Stalbridge you won’t incur any additional costs or residual charges.

free eXchangesIf you have a change of chef or redecorate and want different coloured table linen, you can easily swap your order by calling our customer service department. All at no extra charge.

fleXiBility that suits youWithin our industry many of our customers have busy and quiet times throughout the year. We give our customers the flexibility to increase and decrease their stock levels, to suit their seasonality.

quality, service & eXpertise

We understand how much hard work goes into running your business. That is why we do everything we can to make

sure your service is as trouble-free as possible.

Bagged linen ready for the wash process

We regularly call our customers to ensure they are happy with

the service we provide.

ironing sheets at Sturminster newton

frESh thinking for your linEn SErvicES4 5

service please!fresh thinking for your kitchen linen services

6

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you’ll find us in the nation’s leading

kitchens

kit

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Our range of kitchen linen is all about choice and flexibility. Our uniform range has been designed for comfort and durability

with a busy kitchen environment in mind.

chEf jackEtS

premier jacketAvailable in black or white button, long or short sleeve

Black press Stud jacketAvailable long or short sleeve

press Stud jacketAvailable long or short sleeve

Embroidery Service available

oxford jacket

Available long or short sleeve with a 2 year agreement

French cuff

Pen pocket

The no contract agreement that Stalbridge offer means

there are no hidden costs or surcharges should I need

more or less of any item from them at any time.

rik razza, chef Director training, Baxterstorey

polo Shirt clothS

polo ShirtsAvailable in black or navy

chEf trouSErS

Small check trouserBlue/White

Small check trouserBlack/White

Pattern Pattern

Drawstring trouserBlack

kitchen cloth glass clothtea towel

oven cloth Waiters cloth

apronS

Butchers apron Waist apronAvailable in black or white

Bib apronAvailable in black or white

Bistro apronAvailable in black or white

Pocket detail

If you have a change of chef you can easily change your

requirements by calling our customer services

department.

fleXiBility that suits you

call uS on 0800 093 9933 or visit www.stalbridge-linen.com8 9

Bon appÉtit!fresh thinking for your restaurant linen services

10

re

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I would always recommend Stalbridge Linen to any new customer who wants to impress their clients as they walk through their door, as I do everyday at St. James Palace.

Sergeant coleman, Mess Manager, St. james palace

restaurant elegance & style

For your customers, first impressions are lasting impressions. Your table linen plays a vital part in making them

as favourable as possible.

Linen quality, style and cleanliness speak volumes about your restaurant.

If it’s spotless, impeccable and beautifully presented, customers can anticipate enjoying cuisine to remember

with service to match.

if you want different coloured table linen, you can easily

change your requirements by calling our customer service

department.

fleXiBility that suits you

taBlE linEn anD SErviEttES

White

red

Dark green

Buttermilk

Burgundy

gold

Black

Dark Blue

SErviEttES only

Wild raspberry

rustic charcoal

Moss green

rustic red

periwinkle

rustic grey

Biscuit

call uS to rEQuESt a colour anD SiZE SWatch

call uS on 0800 093 9933 or visit www.stalbridge-linen.com12 13

sleep Well tonightfresh thinking for your hotel linen services

ho

te

l se

rvic

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14

ho

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the World of Beautiful sheets and

luXurious toWelsWe’ve all experienced walking into a hotel bedroom for the

first time. Our eyes go straight to the bed. Does it look inviting? Will we sleep in complete comfort? Are the sheets crisp and white

and made from high-quality fabrics?

The bathroom gets the same treatment. We look at the towels. If they’re thick, luxurious and impeccably presented, they’ll pass the test.

We like working with Stalbridge as there’s a constant input of new linen to maintain quantities and quality plus the team in the office know exactly what they’re doing and have a fantastic knowledge of their products and processes.

Sadie Sanders, head housekeeper, hotel la tour

ElitE linEn

prEMiEr linEn

Bath robe leisure towel

Elite Satin StripeAvailable in Oxford pillowcases and duvet covers - single to superking size

Elite plainAvailable in Oxford pillowcases, and sheets - single to superking size

premier plainAvailable in Housewife pillowcases, sheets and duvet covers - single to superking size

premier StripeAvailable in Housewife pillowcases and duvet covers - single to superking size

premier towels 500gAvailable in face cloth, hand towel, bath towel, bath sheet and bath mat.

Elite towels 600gAvailable in face cloth, hand towel, bath towel, bath sheet and bath mat

Our linen goes through quality control checks

to ensure that all of our customers receive the

highest quality products.

qualitycontrol

call uS on 0800 093 9933 or visit www.stalbridge-linen.com16 17

hoW does it Work?We aim to keep your move to Johnsons Stalbridge Linen Services as seamless as possible. Our team will work with

you every step of the way.

your account is now looked after by our customer Service team and area Service Manager.

Your Area Service Manager will call to introduce themselves.

For further information visit our website www.stalbridge-linen.com/customer-support

our process

myStalbridgeyour personal online account

management portal.

View your details, copy invoices, linen usage, delivery details and

much more.

my.stalbridge-linen.com

What happens next

All collections should be accompanied by a

completed laundry ticket.

Each month you will receive

an invoice.

Our dedicated team are always available if you have any queries.

?

getting started

1.Together we will sign paperwork to confirm

Stalbridge as your new supplier.

2.A member of our team

will contact you to make arrangements.

3.Your initial delivery

of stock takes place.

Laura Cox - Customer Service Advisor, Shaftesbury

glass cloth processing at Shaftesbury

call uS on 0800 093 9933 or visit www.stalbridge-linen.com18 19

our online portal “My Stalbridge” allows our customers to access their account details on the internet. our customers can view their details, copy invoices, linen usage, delivery details and much more.

To access your account information, please

visit my.stalbridge-linen.com

myStalbridge

Our Service Team are available

to help you set up your account.

Good service – no complaints, prompt, never had a problem, quick and easy to deal with, in ten years they have never let us down.

They are so good compared to other linen companies. It’s just a breeze working with them.

our annual custoMersatisfaction survey

We aim to be the industry leader at delivering service and product quality. This is why we employ the leadership factor to survey our customers every year to discover what

improvements need to be made to achieve world class customer service on a consistent basis.

201283.2

201277.4

201378.2 2014

77.1

201385

201485.8

Stalbridge Linen

National Average

52%We scoredover 85% forcustomersatisfaction

52% of ourcustomerswould activelyrecommend us

50% 60% 70% 80% 90% 100%

Stalbridge2014:

85.8%

Stalbridge Linen is in thetop quartile of businessservice delivery companies

the results are in...

frESh thinking for Managing linEn SErvicES20 21

There are many facets to running a successful business. Adopting sustainable policies are at the centre of all business decisions at Johnsons Stalbridge Linen Services.

so far we’ve...

Plus... All our detergents are readily biodegradable

investing in our environMent Without coMproMise

In the long term, we are committed to the Climate Levy Agreement which has set a target for laundries to reduce energy use by 25% by 2020.

reduced Mpg & co2 emissions by overhauling our vehicle fleet and delivery routes, and training better driving techniques

Dramatically reduced waste by implementing a recycling programme

Water use by 50% per wash50%

utility use by 37.5% (compared to 2000)

invested substantially in energy efficient machines and techniques

Which has reduced... Washing temperature by 27%

www.apparelmaster.co.uk

www.stalbridge-linen.com

Fresh thinking for your linen services. Superior kitchen, hotel and restaurant linen

for the ultimate customer experience.

London Linen provides an extensive range of table linen, napkins and chefs’ wear to the restaurant, catering and hospitality market.

The UK’s number one drycleaner with a network of conveniently located branches

nationwide. Leaders in drycleaning, specialist textile and garment aftercare

services.

The UK’s market leading workwear rental, protective wear and workplace hygiene services provider with some 40,000 UK-

based customers operating in a wide cross-section of industries.

Providing high quality linen to a complete cross section of hotels, including city and

town centre establishments, holiday village resorts and many hotels in the rapidly

growing budget hotel sector.

A respected luxury brand offering premium quality services to customers including

haute-couture houses, a wide range of City and bespoke-service-seeking individuals and

is the holder of a Royal Warrant.

www.bournegroup.co.uk

www.londonlinen.co.uk

www.jeevesofbelgravia.co.ukwww.johnsoncleaners.com

The established name in the textile rental and dry cleaning sectors.

www.jsg.com

call uS on 0800 093 9933 or visit www.stalbridge-linen.com22 23

frESh thinking for your linEn SErvicES

Specialist linen hire and laundry Service for the catering, hotel and leisure industries

for MorE inforMation on our SErvicES plEaSE contact uS on

0800 093 9933

www.stalbridge-linen.com

Shaftesbury01747 851 585

23 Wincombe Business Park,Shaftesbury

DorsetSP7 9QJ

gateshead 0141 774 4477

Unit 11, Chainbridge North,Chainbridge Road,Blaydon-on-Tyne,

NE21 5ST

Milborne port01963 251 215

Higher Kingsbury,Milborne Port,

Sherborne,Dorset

DT9 5EB

nuneaton01747 851 585

Unit 1, Plot 17 Hammond Close,Attleborough Fields Ind. Est.

NuneatonCV11 6RY

Sturminster newton01258 473 339

Station Road,Sturminster Newton,

DorsetDT10 1BD

glasgow0141 774 4477

259 Summerlee StreetQueenslie Ind. Est.

QueenslieGlasgowG33 4DB