Customer Fast Facts &Shipping Instructions

“where flowers last...like memories”

3 ProcessWhat is the process for freezeframing my flowers?Floral preservation is a time-tested art. The process your flowers will go through at freezeframe/bloombeads has been fine tuned during our 15 years serving as the leader in the floral preservation industry. Through extensive R & D in our facility and in coordination with our suppliers, we have developed a process that consistently preserves more varieties of flowers and foliage, which remain more lifelike in color and appearance thatn flowers and foliage preserved in other methods.

Flower care upon delivery: Our FIRST priorityWhen your flowers arrive at our facility, they will most likely be in need of some pampering. The freezeframe/bloombeads staff will photograph, measure and tag your flowers as part of our multi-step system to ensure your actual blooms are tracked through our entire process; then, we will quickly get to work pampering your blooms. Your flowers will be disassembled, each bloom will be rehydrated individually in our floral coolers with the help of a specifically formulated rehydration solution, and any damaged petals will be trimmed.

Expert floral preservation methods appliedOnce you blooms have had a good “drink,” they are ready for the application of our expert preservation methods. Flowers and foliage that dry more effectively in sand based methods will be tagged and moved to the sand drying room; blooms which require weeks of bleaching to ensure they stay white for years, will be tagged to go to the bleaching room. All remaining flowers and foliage will be prepared for the freezedrying process; red and pink flowers will be treated in one of our many scientifically developed pre-treatments to ensure their vibrant shades are retained; remaining flowers will then be treated with the appropriate solution to ensure pliability and color retention; all treated blooms with then be tagged and nestled individually into “no crush” preservation boxes, which ensure that your blooms will not be confused with other orders and will not be damaged through the course of the freezeframing process.

Post-preservation artistryOnce all of yoru blooms have completed their preservation process in the various drying room, they are reunited in our post-preservation room, where the true artistry begins. Each flower is wire stemmed, reinforced and then air brushed by a member of our pre-design team. Multiple color layers are applied to capture the layered tonality of each flower and all foliage is air brushed to retain its natural green shades and flower centers that are different from the petals are hand painted individually. These newly colorized flowers are then given to one of our expert designers who will work with the original photograph of your bouquet, any of your memorabilia and any of your pearls or ribbons to created your one-of-a-kind freezeframe.

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Checklist

SHIP FLOWERS with a completed reservation form, deposit & signed copy of the STC

CALL OUR STUDIO within 30 days of today to place your final order: 1-800-822-9273

SEND ADDITIONAL ITEMS like invited, pictures, monograms, etc. within 30 days of final frame selection to:

freezeframe/bloombeads6216 Hoke Rd.Clayton, OH 45315

EARN A DISCOUNT by sharing your before &after pictures online

1. Just “Like” our Facebook page at:www.facebook.com/freezeframebloombeads2. Email us your event pictures including pictures of your flowers3. Tag your photographer, wedding party, friends, family, etc. once your finished piece is done and uploaded to Facebook

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WelcomeYour treasured flowers are a one-of-a-kind arrangement that symbolizes a meaningful event or relationship in your life. It is our mission at freezeframe/bloombeads to capture that moment by preserving your original blooms and turning them into a lasting piece of art. This pamphlet has been designed to answer our most frequently asked questions as well as to guide you through the flower packing procedures.

Any further questions? Please don’t hesitate to call us toll free at 1-800-822-9273

1. Checklist2. Packing Instructions3. Shipping Instructions4. Process5. FAQ

FAQDoes it pass our rigorous quality control test?Once your piece has been designed, it must pass our rigorous QC Test, which is based on a 3-tier approval requirement. First, the Head Designer must approve the design, guaranteeing that the order has been created according to your specific requests. Then, our expert framers study the actual flowers and their mechanics to ensure that your piece is sturdy and your blooms are appropriately placed inside the frame. Finally, our Packaging Team member will approve the finished piece, wrap it in protective paper and place an initialed and dated freezeframe/bloombeads seal of approval.

How long will freezeframed flowers last?Freezeframe has invested 15 years in researching the best methods for floral preservation and the many steps we take in our process ensure that your freezeframe will last for years. Over those years some flower shades may antique or soften, similar to the antiquing that takes place immediately in the traditional drying methods such as pressing, air-drying and silica drying. However, what makes freezeframing such a fascinating preservation process is that your real flowers are completely dry, yet maintain most of their original shape and color. Vibrant yellows stay true, white and ivories antique only slightly and most greenery keeps its natural hues. Petal textures are even captured; the curled edge of a rose petal, the subtle creases in the petals of a dendrobium orchid and the flute edges or a carnation petal all remain after our process has been applied. Many flowers which are considered ill-suited for other preservation techniques, freezeframe beautifully preserves. Many wedding favorites, like gardenias, stephanotis, calla lilies and orchids of all kinds can be freezeframed near perfection.

Some factors that affect the longevity of your piece include the flower condition upon arrival to our design studio, age of the flowers upon arrival, and the amount of sunlight, heat and humidity they are exposed to once the piece is in your home. Please refer to the “How to care for my freezeframe” section of our website for complete care instructions. Don’t forget, freezedrying has been rated “Best Floral Preservation Method” by Good Housekeeping Magazine!

How long does bouquet preservation take?Freezeframe has created efficient systems which allow us to complete orders in as little as 10 weeks! Average order turnaround time falls anywhere between 10-14 weeks with a few display options requiring more time because they are customized to each customer.

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5 PackingHow to use the EZ Ship Kit for floral shipping

Supplies Checklist: Items included in this kit6 foam liners (numbered according to placement in shipper)Ice bricks (place in freezer 24-48 hours before shipment)In a hurry? Use bags of frozen veggies instead!1 mesh bag10 tape strips (for box assembly and attaching freezer packs to inside of foam-lined box)1 floral rehydration spray (for use in Step 2)1 prepaid UPS return labelSales Terms & Conditions (contract) 2 copies

Supplies Checklist: Items you will need from homePacking filler (shredded paper, newspaper or packing pills)Water (for use in Step 1)Tin foil & paper towels (for any flowers not arranged in green oasis foam holder)

Step 1: Flower hydration (do immediately before packing)1. For bouquets arranged in green oasis foam holders, pour cool water over the green oasis holder, giving the flowers a “drink” before shipment.2. For bouquets with stems, cut 1 inch off of the bottom of the stems and wrap them with some drenched paper towels. Next, wrap the paper towels with tin foil to hold in moisture. (For stems entirely bound by ribbon, wrap wet paper towels around ribbon-covered stems...wet ribbons are OK).3. For individual flowers, follow steps listed for bouquets with stems (Step 2).

Step 2: Flower packing (ship flowers within 8 hours of packing)1. Tape bottom of corrugated box using 2 tape strips. (Please use tape strips or clear packing tape so your box can be recycled).2. Place foam liners in shipper box on the side of the box with corresponding number (#1-5).3. Tape frozen ice bricks to bottom of foam-lined box with 2 tape strips (or bags of frozen veggies).4. Fill base of box with about 2 inches of packing filler.5. Spritz flowers with rehydration spray then place ALL flowers in the mesh bag. The bag will protect your flowers from the packing material. Place spray bottle in bottom of box (it is recycled).6. Nestle wrapped flowers into box.7. Fill box with packing filler and place final foam liner (#6) of top.8. Place copy of order (or your name and order #) and signed Sales Terms & Conditions in sealable envelop located on foam lid. Close corrugated box and tape shut with 2 remaining tape strips.9. Adhere UPS label on top of cardboard box and drop kit off at nearest UPS/Mail Boxes Etc. location. Ship flowers within 8 hours of packing to ensure flower freshness.

PACKING TIP: REMOVE ORANGE STAMENS ON LILLIES BEFORE PACKING THEM. THEY WILL DISCOLOR YOUR FLOWERS.ed from home

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ShippingA NOTE ABOUT SHIPPING VIA UPS/MAIL BOXES ETC.• Any Mail Boxes Etc. or UPS drop-off location can accept your package; • simply DROP IT OFF!• To find the UPS/Mail Boxes Etc. location nearest you, go to www.upsstore.com• Your UPS label covers GROUND SHIPMENT ONLY. Any change to service level • (i.e. overnight, Saturday delivery, etc.) will be billed to your order• Home or office pick-up is available; UPS will charge you $8-10 for this service

UPS works hard to arrive within the promised window to pick up your ship kit. They do however, have scheduling issues from time to time that bump their pickup times back by several hours. DO NOT WORRY if your driver hasn’t arrived within the promised window....they are coming and will have your flowers to the distribution center by the necessary 11pm deadline for arrival to our studio the next morning. The EZ Ship Kit has been designed to keep your flowers looking great until they arrive at our studio, so your flowers will be safe in the box even if it sits outside all day. For an update on the status of your driver, please call our headquarters at 1-800-822-9273.

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6216 Hoke Rd. Clayton, OH 453151.800.822.9273 freezeframeit.com bloombeads.com