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QUESTIONNAIRE

WE ARE THE STUDENTS OF MBA OF LOVELY PROFESSIONAL UNIVERSITY,

PHAGWARA. WE ARE CONDUCTING A SURVEY ON EFFECT OF DELAY IN

SHIPMENT ON REPEAT BUSINESS FOR THE SAME E-RETAILER SELLING

ELECTRONIC ITEMS. KINDLY FILL THIS QUESTIONNAIRE.

1. Please tick the age group you belong to?

| 16-25|| 25-35|| 35-50|| 50 or above|

2. Gender

| Male|| Female|

3. Please tick your occupation

| Salaried Professional|| Salaried senior/ junior executive|| Business|| Student||

Unskilled|| Others, please specify ________|

4. Please tick your income range

| < than Rs.2 lakh/P.A.|| Rs.2 to Rs.5 lakh/P.A.|| Rs.5 to Rs.8 lakh/P.A.|| Rs.8 to Rs.10

lakh/P.A.|| > than 10 lakh/P.A.|

5. Please tick your education as relevant

|PHD/ Post Doc|| Post graduate|| Graduate|| Higher secondary school certificate||

High School certificate|| Less than 12 years in school|

6. Shopping online is risky?

Highly Disagree 1 2 3 4 5 Highly Agree

7. How frequently do you shop through e-commerce websites?

| Most Likely|| Very likely|| Not likely|| I never shop online|

8. Which is your most preferred e-commerce website?

| Flipkart|| Amazone|| Snapdeal|| Ebay|

9. Please rate the user friendliness of the e-commerce website which you prefer

the most (1-5, excellent to very poor)

| For product comparison|| For price comparison|| Payment options offered|| Speed of

website|

10. How frequently have you used the ecommerce website for getting information

before shopping at a physical store ?

| Product specifications|| Price comparison among products|

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11. Please rate your expectations in a shopping model (in a scale of 1 5, Least

preferred to most preferred)?

| Convenience|| Minimum delivery time|| Product trial experience|| Discounts/

deals|| Product variety|

12. Tick all the product varieties that you generally prefer buying online?

| Clothing|| Personal products (perfumes, beauty creams, razors, toothbrush)|| Mobiles/

tablets|| Laptops and accessories|| Cameras|| Books|| Digital products|

13. Effect of delay in shipment of products affects?

| a. Customer satisfaction|| b. Customer loyalty towards website|| c. Customer buying

behaviour|| d. Switching to other website|

14. Which is the most prominent domain in which e-commerce is used in India?

| Matrimony|| Real estate|| Stocks & shares|| Travel and tourism|| Banking others|

15. What Percentage of business hampers by delay in shipment?

| Very good|| Good|| Not so good|| Do not have a future in India|| Do not know /

cannot say|

16. Internet reduces the monetary costs of traditional shopping to a great extent?

Highly Disagree 1 2 3 4 5 Highly Agree