FREDERICTON AGE-FRIENDLY COMMUNITY …...FREDERICTON AGE-FRIENDLY COMMUNITY ADVISORY COMMITTEE...

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FREDERICTON AGE-FRIENDLY COMMUNITY ADVISORY COMMITTEE TOWARDS AN AGE-FRIENDLY FUTURE FOR FREDERICTON: IDENTIFIED ACTION STEPS Based on the Synthesis of Public Input Gathered at the September 11, 2014 Congress Towards an Age-Friendly Future for Fredericton Fredericton - A Community for All Ages

Transcript of FREDERICTON AGE-FRIENDLY COMMUNITY …...FREDERICTON AGE-FRIENDLY COMMUNITY ADVISORY COMMITTEE...

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FREDERICTON AGE-FRIENDLY COMMUNITYADVISORY COMMITTEE

TOWARDS AN AGE-FRIENDLYFUTURE FOR FREDERICTON:IDENTIFIED ACTION STEPSBased on the Synthesis of Public Input Gathered at the September 11, 2014

Congress Towards an Age-Friendly Future for Fredericton

Fredericton - A Community for All Ages

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INDEX RESPECT AND SOCIAL INCLUSION

Respect and Social Inclusion ............................... 2

Safety ................................................................ 3

Outdoor Spaces ................................................. 5

Buildings ............................................................ 5

Transportation ................................................... 6

Housing ............................................................. 7

Communication and Information ....................... 7

Social Participation ............................................. 9

Civic Participation and Employment Opportunities ..................................................... 9

Community Support and Health Services .......... 10

Guiding Principles of the Age-Friendly Fredericton Committee

•Promoteinformaldialogueattheneighbourhood level

•Mobilizeseniors’skills,knowledge,experience,ideas, and energy (Stepping Stone, Third Age Centre,KABOOMERS,GoldenClub,andmanyothers)

•Workcollectivelytopromotemorepositiveimages of aging (profiles of actively engaged seniors, senior-run initiatives and activities, etc.)

•Bringsomecommunitychampionsonboardtogive greater visibility and greater momentum to the age-friendly communities social movement

•Effortshouldbemadetoensurethatatleastsome of its consultation sessions be held in the daytime

•Consultationsshouldbeheldinfacilitieswhereseniorsnormallycongregate(suchasShannex,SteAnne’sCourt,theSteppingStoneCentre,theJohnsonAvenueSeniors’Centre,theThirdAge Centre, etc.)

•Arrangeaseriesofinformaldiscussionsontheir own turf with some of the harder-to-reach populations (including, but not limited to, low-income seniors, residents of outlying rural areas, multicultural communities, First Nations communities, shelter population, people with dementia and their families, clients of mental health services, clients of addictions services, the un(der) employed, the socially isolated, people with speech impairments, people with mobility challenges, etc.)

•Facilitatebettercommunicationandcoordination among service providers (federal, provincial, municipal, and not-for-profit) tobreakdownsilos,reduceduplication,encourage partnerships, and address gaps

•Encourageanasset-basedapproachtodevelopment of services for seniors (i.e build on strengths rather than focusing on problems)

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•Promotepublicawarenessoftheskillsandexperiencethatseniorshavetooffer(inpossiblecollaborationwithgroupsliketheThirdAge Centre, the Atlantic Institute on Aging, Stepping Stone)

•Afterprioritieshavebeenestablishedforpresentation to City Council, arrange for some photographstosupportthekeypoints(perhapsthrough Photo Fredericton, photography studentsattheNewBrunswickCollegeofCraftand Design)

•MaintaincommunicationwiththeCongressparticipants and others who come forward with suggestions and proposals. Keep the process open, inclusive, welcoming and action-oriented.

•Recruitanoccupationaltherapisttobepartof the Fredericton Age-Friendly Communities Committee (completed)

Items to discuss with the Fredericton Public Library:

•Trytoprovidemorecomprehensiveservicesfor seniors through the public library (research support,healthalerts,workshopsonjobsearchskills,computertraining,etc.)

•Encouragepubliclibrarytoprovidebookmobileservices for seniors

Follow up with the Multicultural Association of Fredericton (MCAF) on their New Horizons project:

•Exploreandrespondtotheneedsofimmigrantand refugee seniors (consider language ofprogramandservicedelivery,seekoutinterpreters, etc.)

Address with the business community:

•Encouragemorebusinessestoprovidefreeorlow-cost home delivery to seniors

Address with Canada Post:

•WorkwithCanadaPosttoensurehomedelivery to those with mobility impairments

•WorkwithCanadaPosttoensurethatparcelsthatcan’tbedeliveredtoindividual’shomes

are made available at postal outlets with ampleparkingandaccesstoshoppingcarts(SuperstoreratherthanShoppersDrugMartinKings Place, for instance)

•WorkwithCanadaPosttoensurethatanycommunitymailboxesareplacedinaccessiblelocationsandkeptfreeofsnowandice

•CanadaPostshouldbeencouragedtopublicizeall local stamp vending locations

•Considerputtinginformationboardsbesidecommunitymailboxes,andkeepingtheirpostings current

In process by City Council:

•EncourageCityCouncillorstoholdwell-publicizedperiodicwardandneighbourhoodmeetings, and to hold them in accessible facilitieswithampleparkingandeasilyreachedby public transit

This action step might be appropriate when this report has been finalized and translated:

•Considerinformation/educationsessionsforCity Council, City staff and local businesses to acquaint them with age-friendly rationale, principles, and practices and to share input gathered from seniors

SAFETY

Many of these items are best discussed at the neighbourhood level and tailored to the needs and sensibilities of that particular neighbhourhood and the comfort level of neighbours (encompassed under Being a Good Neighbour initiative):

•Encouragemoreactivevolunteeroutreachtoseniors living alone

•Helpcommunitygroupstodevelopasupportsystem for seniors modeled after Big Brothers, Big Sisters

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•Encouragephonetreestokeepisolatedseniorsin the loop, and to ensure their safety and well-being

•Promoteinformalsystemsofhomechecksbyneighbours, particularly during power outages andextremeweatherconditions(Insomeneighbourhoods, this could be as simple as checkingonwhetherwindowblindsorcurtainsare open or closed, whether lights are on, or whether in cold weather there is chimney smoke)

•Encouragevolunteerstohelpseniorswithleafrakingandbagging,yardclean-up,andweeklygarbageandrecyclingpickup

•Establishdatabaseofvolunteerswithsnowblowers and a roster of volunteers to clear out theendofseniors’drivewaysafterthesnowplow has filled them in (Snow Angels Program)

•Promoteinformalfriendlyhomevisitstobreakdown social isolation

City police:

•Keepseniorswellinformedaboutscamsthatmay target them

•Promotegreaterpublicawarenessofmental,financial, and physical abuse of seniors and how to address it

•EncourageTrafficenforcement–parking,bicyclelanes,handicapparking,etc.

Police, fire, and emergency measures services:

•FindwaystoexpandandsustainNeighbourhoodWatchtoincludelookingoutfor isolated seniors (especially during inclement weather, power outages, fire, flooding, etc.)

•FindwaystoexpandBlockParentsconcepttoseniors who might find themselves in difficulty while out in public (Note: This may in fact alreadybecoveredbyBlockParentsbutnotsufficiently promoted.)

•Promotebasichomesafetymeasures:keepingthe garage door closed, not leaving purses or other values in view, ensuring easy access to a phone on all levels of a house, getting rid ofscattermats,installingsmokealarmsandcarbonmonoxidedetectors,installingpeepholes in doors, handrails on all stairs, step-in baths or showers, elevated toilet seats, etc.

•Takeacarefulandthoroughlookatemergencypreparedness at a city-wide level

•Helpseniorstoplanforemergencypreparedness in their own living environments

•Developaregistryofvulnerableseniorswhowould be in need of assistance in an emergency

•Continuethevoluntaryrolloutofofthenewmobility impairment placards to apartment buildings and condos.

Mayor’s Committee on University Relations:

•RevisittheCollegeHillarea(absenteelandlords,students creating unsightly premises, noise issues, safety concerns, vandalism, etc.)

•Encouragestudentstooffertheirservicestorakeleaves,shovelsnow,takeoutgarbageforseniorsintheirneighbourhood(inexchangeformodestpaymentorahome-cookedmealorabatchofcookies)

Trail patrol, trail coalition, parks and trees department:

•Considerimplementingsomesafetyrulesontrailsystemtokeepitsafeforeveryone

Grassroots photography project:

•Invitegrassrootscitizenstotakephotographsofsome of the safety issues faced by seniors (For a more complete understanding of how this wouldwork,see:

http://blog.efpsa.org/2013/05/15/a-change-of-view-using-visual-methods-to-explore-experience-in-qualitative-research/)

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Part of the downtown core plan; should be promoted in other areas of the city as well:

•Providemorebenches,otherspacesorfacilities throughout the city, in places where seniors may find themselves having to wait for protracted periods, and where they may need to stop and rest

OUTDOOR SPACES

Ensure input from an occupational therapist and disability groups in developing guidelines

City’s Urban Design Manager

•WorkcloselywiththeCitySeniorPlannertoensure that the City Centre Plan is developed with attention to the needs of seniors in mind

•Considerhowbesttomixhousingwithdowntown busineses

Wilmot on the Move Committee

•ExplorewiththeWilmotontheMoveCommittee how this downtown church might be adapted as a multi-purpose venue

Partnerships with downtown businesses and shopping malls:

•Improveaccesstodowntownparking(snowclearancearoundparkingmeters)

•Ensurethatdisabledparkingspacesarekeptfree of ice and snow

•Duringwinter,keepdowntownsidewalksandstreet corners well cleared

•Duringwinter,keepparkingmetersdugout,with footpaths shoveled out from street to parkingmetertosidewalk

•Ensurethatdisabledparkingspaceshaveeasyaccess to shopping cart corrals (since many mobility-challenged seniors may be using shopping carts as assistive devices to help them getaroundtheparkinglotandthestore)

•Ensuresidewalksarelevelandmadeofmaterialsthatareeasytowalkonandnotprone to becoming slippery in inclement weather

•Considerwidersidewalksinareasofhighpedestrian traffic

Ensure input from an occupational therapist and disability groups in developing guidelines

Work with downtown businesses and public services:

•Encouragemoresenior-friendlystoresandpublicbuildings(scale,easeoffindingone’sway around, signage, customer service, shoppingcarts,seniors’discounts)

•Encouragestorestoprovidetetheredmagnifying glasses to help customers read thetinyprintonproductsand/orpicturesorgraphics.

•Encouragestoresandpublicspacestoproducetheir signage in larger type fonts on low-glare surfaces

•Expandhoursofoperationtoenableaccessby seniors who are dependent on family and friends for transportation and assistance

Food establishments:

•Encouragerestaurantstokeepastashofe-readers,backlit,withadjustablefontsize,tomaketheirmenusmorelegible

•Encouragemorewaterfrontrestaurantswithterraces/patios

Review the building code and its enforcement:•Requireuninterruptedhandrailsonallstairs•Encouragesturdyhandrailsinplaceswhere

seniors may have to wait in line

BUILDINGS

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•Providemoreseatingthroughoutthecity,inplaces where seniors may find themselves having to wait for protracted periods, and where they may need to stop and rest

•Ensurethatallnewbuildingshavegeneratorsfor use in power outages

•Ensurethatallnewbuildingshaveentrancecameras to safeguard building access

•Ensurethatallpublicbuildings&parkingareas are fully accessible (entrances, hallways, elevators,washrooms,height/typesoffixtures,door width, removal or highlighting of lips on doorways, sturdy continuous double handrails at appropriate height, signage, etc.)

•Supportappropriateretrofittingforseniorshousing, businesses, and community spaces, includingsprinklersystemsandbackupgenerators for elevators

•ReinstatethesummerstudentTransitAdvisorsprogram (with a particular focus on seniors and the multicultural community)

•EnsurethatbusroutesprovideaccesstoallofFredericton’sgreenspacesandCommunityGardens

•Ensurethatbusroutesserveallseniors’centres(Stepping Stone and Johnson Avenue) and majorseniors’housingcomplexes

•Ensurethatseniors’buspassescanbepurchased at other locations than City Hall

•Investigatethepotentialprioritysnowplowingfor identified individuals requiring assistance in termsofboththebusrouteandsidewalks

•Asbusesarereplacedensurenewbusesarelowriser(lowsteporkneeling)andhavetie-downs for wheelchairs.

Active transportation/City engineering, planning department:•Addmorecurbcuts,please

•Createmorepedestrian-friendlycrosswalks(bringbackscrambledcrosswalksindowntowncore)andimprovethetimingofcrosswalksi.e.length of time to cross safely

•Providenearbyfreeparkingtofacilitatewalkingtrail use

•IncreasepromotionofFredericton’sheritagewalks

•ConsiderboatrentalsontheSaintJohnRiver

•ConsiderSegwayrentalswithCityGPS

•Consideragreaterrangeofparkingoptionsinthe downtown

•PartnerwiththeCapitalRegionBicycleCommittee to promote safer integration of pedestrians,bicycles&motorvehicletraffic

Shopping malls, medical clinics, and other public buildings:•Makeiteasierforfamilymembersand/orsupportworkerstotakedisabledseniorstothemall and other public places by providing easier access to wheelchairs and other assistance near the doors

TRANSPORTATION

Ensure input from an occupational therapist and disability groups in developing guidelines

Transit services:

•Expandaccessibilityandsafetyfeaturesonpublic transportation for the mobility-impaired and their helpers

•Promotepublictransitthroughlarge-printmaterials (passes, navigators, bus stop signage)

•Ensureadequateseatingatbusstops,atanappropriateheight,withsuitablebacksupport,and with arms to help those who may have difficulty getting to their feet

•Introducepriorityseatingonbusesforseniorsand the disabled

•Ensurethatbusschedulesandfaresarepostedvisibly and not obscured by other signage (such as notices about holidays when buses will be out of service)

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Volunteer sector:

•Explorethepossibilityofestablishingaprogramof volunteer drivers to help seniors get where they need to go (investigate insurance and liabilityissues,competitionwithtaxisandbusservice, etc.) Similar to Dial-a-Ride or programs operating in Harvey or Charlotte County.

•Involvedevelopersandindustryassociationsindevelopmentofnewbuildingcodesforseniors’housing (senior-friendly entrances, apartment layouts,appliances,etc.)–getinputfromanoccupational therapist and disability groups. Promote the use of Universal Design.

•Ensuresufficientaffordableandaccessiblehousing for the growing population of lower-income seniors

•Worktoensurethatallhousingforseniorsis accessible and includes nearby and well-maintaineddisabledparking

•ExplorepossibilitiesforexpansionofSteppingStone’sfacilities,andcreateothergatheringplaces for seniors

•Createmoreseniorfriendlyoutdoorrecreational spaces (playgrounds, bathrooms, seating)

•Support/encourageappropriateretrofittingforseniors’housing,businesses,andcommunitybuildings,includingsprinklersystemsandbackupgeneratorsforelevators

•Findpositivewaystointegraterentalresidentsand home owners

•Revisitbylawaboutgrannysuitestoensurethattheycanbekeptforthatspecificpurpose.

Ensure input from an occupational therapist and disability groups in developing guidelines

Discuss with Wellness Branch, Dept. of Healthy and Inclusive Communities:

•ReviewtheHomeFirstprogramtoensurethatitdoesn’tencouragesocialisolation

•Encouragemoreefficientmanagementofthecurrent waiting list (ensure that wheelchair accessible units are reserved for clients who need them).

City to explore with trade unions:

•Developarosterofpeoplewillingtohelpwithhome repairs and maintenance

Ask Healthy and Inclusive Communities and Social Development to compile a list of pet-friendly seniors’ housing:

•Encourageseniors’housingtoallowpets

City Planning Dept.:

•Simplifytheprocessofbuildingpermitstoretrofitseniors’houses

•EncourageUniversalDesigninsubdivisionplanning.

City Planning Dept. and the Municipal Plan to encourage these measures:

•Ensuregreenspacesandgardensinnewandexistingseniors’housingdevelopments

HOUSING

Age-Friendly Directory Subcommittee:•Lookatinformationservicesfromseniors’andusers’perspective(plainlanguage,easilysearchable, legible, user-friendly, and with a human touch where possible). Some beta testing with seniors might be a good idea (time permitting).

•Providealarge-printdirectoryofservicestoseniors

•SeekclearancethroughSteveMooretoincludein the resource directory the very good (federal government-initiated)checklistdevelopedforemergency preparedness

COMMUNICATION AND INFORMATION

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•WorktowardsWHOAge-FriendlyCitydesignation.

City’s IT Department:•Promoteasenior-friendlyandmoreeasilysearchableWebsitethatlistsallactivitieshappening in the City and is updated in a timely manner

Cultivate supportive contacts in the local media:•Ensuremoreleadtimeandrepeatnoticesabout

upcoming events of interest to seniors

•Sharegoodnewsstoriesaboutage-friendlyinitiatives that are meeting with success (including those initiated informally from within the community)

•Invitelocalphotographersandjournaliststohelppromotesomeofage-friendlyFredericton’ssuccess stories (Photo Fredericton, and the photographystudentsattheNewBrunswickCollege of Craft and Design, and local media)

Work with the City’s receptionist at the main City number (460-2020) and with the Chimo helpline:•EnsureeasycommunicationwiththeCitybyshorteningresponsetimes,ensuringstaffknowwhere best to direct inquiries, and treating all callers with respect and patience

Find out status of discussions about a 311 service for the City:•ConsultwiththeCitytoincludeasingleaccesspoint(a311phonenumber)tofieldseniors’information inquiries; provide trained staff to help answer questions and to guide people to other service providers as needed

Work with the City’s emergency planning group and communications working group:•Ensurethattimelyemergencycommunicationextendsbeyondsocialmediatomoresenior-friendly communication channels, and includes backupplansthatwillworkduringpoweroutages

•Createaregistryofisolatedandvulnerableseniorsthatcanbeaccessedeasilyandquicklyduring emergencies (storms, power outages, flooding, fires, etc.)

•ConsiderdevelopmentofaSilverAlertsystemfor seniors who go missing

•Getpermissiontodisseminatethe(federalgovernment-initiated)72-hourchecklistdeveloped for emergency preparedness; lookforavarietyofcreativewaystogetthisinformation out to the public

•Piggybackmailingsandelectronicmessagestoseniors with monthly water, electric, and phone bills

•Printweeklysafetytipsinthelocalnewspaper

•Lookintomoreeffectivewaysofcommunicating with seniors about emergency preparedness, falls prevention, fraud, elder abuse, etc.

•Encouragepublicandessentialservicesthatallcommunications continue to be offered in both official languages.

•FlagtheMulticulturalAssociationofFrederictonas a multi-lingual resource.

Approach Rogers and Bell Aliant:

•UselocalcableTVchannelandotherlocalmedia to disseminate information to seniors (bearing in mind that not everyone has computer access)

Letter being sent to Bell Aliant: (Completed)

•EncourageBellAlianttoproduceaphonebookwith larger print

Promote availability to seniors of free computers and free computer training:

•Helplow-incomeseniorstapintoservicesprovidedbytheFrederictonAreaNetwork(www.fredfree.net ), the Fredericton Public Library,SteppingStone,etc.

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SOCIAL PARTICIPATION

Fredericton Age-Friendly Communities Committee awareness building (which might be initiated by having representatives of target organizations come and present to us and open up dialogue):

•Identifyandremovebarrierstosocialparticipation

•Encouragemoreactivevolunteeroutreachtoseniors living alone

•Promotemoreintergenerationalandintercultural activities (through service clubs, churches, schools, universities, and others) Note:TheMulticulturalAssociationofFrederictonhasreceivedNewHorizonsfundingforaprojecttoaddresstheneedsofseniorimmigrants and refugees.

•Promotemoreactiveinvolvementofseniorsinreadingprogramsinschools(ELF,forinstance)

•Encouragevolunteerstoreadtoseniors

•Promotebeingagoodneighbour

City Parks and Recreation

•Createmoreseniorfriendlyoutdoorrecreational spaces (playgrounds, bathrooms, seating)

•Expandrecreationalprogrammingdirectedtowards seniors

Raise awareness with local restaurants:

•Encouragemoreseniors’menuitemsandseniors’portionsizesatlocalrestaurants

Approach the Charlotte Street Arts Centre re: outreach to seniors:

•Partnerwithgroupswhocanbringtheartstoseniors with limited incomes

CIVIC PARTICIPATION AND EMPLOYMENT OPPORTUNITIES

Lobby the Dept. of Social Development and the Dept. of Healthy and Inclusive Communities:

•Advocateforalivingwage

Work with the Emergency Shelters, Affordable Housing Communities, Community Planning Group on Homelessness:

•Exploretheneedsofourhomelessandnear-homeless population

•Exploretheneedsoftheworkingpoor,andofpeoplelivinginsubsidizedhousing

Local businesses:

•Encouragebusinessestoprovideemploymenttoseniorswhoareinterestedinworking(part-time or full-time) either on-site or from home

•Promotepublicawarenessoftheskillsandexperiencethatseniorshavetooffer

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Alzheimer’s Society:

•Facilitateearlierdiagnosisofdementia

•PromoteawarenessoftheMemoryClinic.

Insurance providers:

•Clarifyanyinsuranceliabilityforthosehelpingseniors(drivingthem,takingthemforwalks,providing meals, etc.)

Provincial Departments of Health, Social Development, Healthy and Inclusive Communities:

•Supportthedevelopmentofqualityhomecareservices, with decent wages and training

•Encouragemoreintegrationandcoordinationamong senior-serving agencies and departments

•Explorerespitecareforfamilieslookingafterseniors

•Encouragetheformationoffamilypracticeclusterswithdoctorsworkingstaggeredshiftsinordertoexpandthehoursthattheycanbeopen to serve patients

•Improvetherangeandscopeofsupportservices available to seniors living independently (Home First)

•Developmoreadultdaycareprograms

•Encouragebetter3rdpartyinspectionstandardsforhomecarefacilities.‘Ombudsman’

Horizon Health

•Workwithallthewalk-inmedicalclinicsinthecity to design and implement a more equitable andorderlyservicesystem[forexample,anorderlytake-a-number-when-you-arrivesystem(morelikethebloodworkcheck-inattheDECH)]

COMMUNITY SUPPORT AND HEALTH SERVICES

Greener Village, nutrition column in Daily Gleaner, Karin Pinchin (CBC & Public Library):

•PromoteCommunityFoodSmartprogramandhealthy eating and food security

Wellness Branch, Healthy and Inclusive Communities, and City Recreation Dept:

•Promoteandsupportphysicalactivity

Horizon Health:

•PromoteuseofLifelineandotherhomesafetymonitoring systems for seniors living alone (promoteinpharmaciesandphysicians’waitingrooms)

•Providemoreseatingnearhospitalandclinicentrances.

•Promotemoreflexiblehospitalappointmenttimes for seniors with a view to bus schedules and the time constraints of family and volunteer drivers

Whiteboard:

•PromoteuseoftheFrederictonPoliceForceHousehold Emergency Information whiteboard (and consider punching a hole in the top of thewhiteboardforthosewhodon’thaveamagneticsurfacetowhichitcanbeaffixed)

•Encourageseniorstohaveareadilyavailablelistof all their medications and emergency contact names and numbers

Promote awareness of free parking passes made available through hospital social workers for family members of patients in hospital for extended stays:

•Providediscountedhospitalparkingratesforseniors and their family members

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•AffordableHousingandCommunityPlanningGroup on Homelessness: See page 9

•MulticulturalAssociationofFredericton:Seepages3&9

•CityEngineeringandPlanningDept.:Seepage6

•DowntownFredericton:Seepage5

•ShoppingMallManagers:Seepages3,5&6

•Mayor’sCommitteeonUniversityRelations:Seepage 4

•RogersandBellAliant:Seepage8

•FrederictonPublicLibrary:Seepages3&8

•LocalMedia:Seepage3&8

•CityParksandRecreation:Seepages4,9&10

•CharlotteStreetArtsCentre:Seepage9

•DepartmentsofSocialDevelopmentandHealthy and Inclusive Communities: See pages 7&10

FACILITATING DIALOGUE

Groups with whom the Forum Subcommittee recommends that the Fredericton Age- Friendly Committee hold exploratory meetings for purposes of interactive dialogue (in proposed order of priority):

•CityEMOOfficer:Seepages3,8&10

•Police:Seepages4&10

•Fire:Seepages4&10

•CanadaPost:Seepage3

•HorizonHealth:Seepages6&10

•ProvincialSeniorsConsultant:Seepages7,9&10

•UrbanDesignManager:Seepage5&7

•TransitServices:Seepage6

•WilmotontheMoveCommittee:Seepage5