Fraud & penalties related to frauds at Paytm
Transcript of Fraud & penalties related to frauds at Paytm
In this module we will discuss:
1. What is Fraud and what are the different types of fraud?
2. What are the penalties levied in case of fraud?
3. How to avoid penalties?
Frauds & Penalties
What is Fraud and what are the different types of fraud?
Fraud & Penalties
Fraud is a deliberate action of deceiving Paytm to secure unfair gain which maycause financial, brand image, or other damages to Paytm or its partners.
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1. Empty Box 2. Selling Fake
3. No response 4. Self ordering
5. MRP mismatch6. Seller cancellation
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1 Merchant fraudA
Note- This is an illustrative list and doesn’t include all cases.
What are the penalties levied in case of fraud?
Fraud & PenaltiesD
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Empty Box- When the parcel contains other stuff likebricks, stones, garbage etc instead of actual product
Fake Product- Selling fake branded products,purchased from local trolley without theauthorization
• Penalty will be =GMV+Cashback+15000/(Litigation expenses)
• Permanent Delisting from Paytm platform
• Penalty will be = GMV+Cashback+15000/(Litigation expenses)
• If total such cases exceed 0.1% of total lifetime orders it will lead to permanent delisting
1 PenaltiesB
Note- This is an illustrative list and doesn’t include all cases.
What are the penalties levied in case of fraud?
Fraud & Penalties
No response- When you don’t process orders and post SLA orders get cancelled
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Self ordering- For taking advantage of the offers and promotions which is meant for other genuine customers
• Penalty will be = 3*GMV+cashback+15000/(Litigation expenses)
1 PenaltiesB
• Penalty will be = PG Fee(2.7%)+Service tax(15%)+100% Marketplace fee
Note- This is an illustrative list and doesn’t include all cases.
What are the penalties levied in case of fraud?
Fraud & PenaltiesD
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MRP mismatch- Altering the original MRP Merchant cancellation – If you cancel the order
• Penalty will be =GMV+Cashback+15000/(Litigation expenses) and permanent removal of respective product id from Paytm seller panel
• if there are multiple such occurrence – Permanent Delisting from Paytm platform
• Pre SLA merchant cancellation =PG Fee(2.7%)+Service tax(15%)+50% Marketplace fee
• Post SLA merchant cancellation=PG Fee(2.7%)+Service tax(15%)+100% Marketplace fee
1 PenaltiesB
Note- This is an illustrative list and doesn’t include all cases.
How to avoid penalties?
1 Fraud & Penalties Avoid penaltiesC
• Maintain physical stock of products• Add inventory only if you have its
physical stock
• Ship products with an MRP sticker• Always match MRP of product with the
MRP listed in your catalogue
• Ensure that the warranty you offer on the product is validAvoid Penalties
• Procure genuine products only• You must have authorizations from
brands for all products
• Maintain record of purchase • Do not indulge in fraudulent methods to obtain induced orders.
Thank you!For any query please raise a ticket on support