Fraud Management and Revenue Assurance Telco Scenario - The Evolution From a Traditional Approach -...
21
03/06/2013 1 GRUPPO TELECOM ITALIA Telecom Fraud, Revenue Assurance & Risk Management GRUPPO TELECOM ITALIA Fraud Management and Revenue Assurance Telco scenario: the evolution from a traditional approach. Daniele Gulinatti
-
Upload
farid-yandouz -
Category
Documents
-
view
86 -
download
6
description
Fraud, Revenue Assurance, and Risk Management are becoming critical to telecom operators especially in a very challenging business environment where competitive pressure, uncertain economy, and revenue leakage are getting very intensified. The International Conference 'Telecom Fraud, Revenue Assurance & Risk Management' produced and organized by iCompetences is a unique opportunity for networking and sharing best practices around new trends and challenges faced by telecom operators in the prevention of fraud in their telecom networks and deployment Revenue Assurance and Risk Management processes.More information at: www.iCompetences.com and www.FRRConference.com This conference is being organized each year (June)
Transcript of Fraud Management and Revenue Assurance Telco Scenario - The Evolution From a Traditional Approach -...
03/06/2013
1
GRUPPO TELECOM ITALIA
Telecom Fraud, Revenue Assurance &
Risk Management
GRUPPO TELECOM ITALIA
Fraud Management and Revenue Assurance
Telco scenario: the evolution from a traditional
approach.
Daniele Gulinatti
03/06/2013
2
Fraud Management & Revenue Assurance
Scenario evolution …
3
Fraud Management & Revenue Assurance
2013 facts
4
03/06/2013
3
Fraud Management & Revenue Assurance
The growth of complexity
5
From just voice …
… and sms …
… and some traffic …
Fraud Management & Revenue Assurance
Complexity – multiple inputs & objects
6
03/06/2013
4
Fraud Management & Revenue Assurance
A jump in the near future…
Fraud Management & Revenue Assurance
In the next few years …
Credit: Corning Corp.
03/06/2013
5
Fraud Management & Revenue Assurance
The risks: the voice
9
Fraud Management & Revenue Assurance
The risks: the data
10
What connects with the router?
Privacy and data theft/leakages concerns?
03/06/2013
6
Fraud Management & Revenue Assurance
New NGN issues …
Fraud Management & Revenue Assurance
The risks: the Apps
03/06/2013
7
Fraud Management & Revenue Assurance
The risks: the Apps
13
The developers, who and where are they?
Subscription fraud?
Identity theft?
Virtualization of controls?
Camouflage?
Fraud Management & Revenue Assurance
14
The risks: the Apps – subscription frauds 1/2
03/06/2013
8
Fraud Management & Revenue Assurance
15
The risks: the Apps – subscription frauds 2/2
Fraud Management & Revenue Assurance
The risks: the Apps – the difficult recovery of the losses
16
The developers, if they live abroad, is worthwhile to issue an International warrant?
Availability of Justice ?
Volumes Vs. values ?
03/06/2013
9
Fraud Management & Revenue Assurance
The risks: the Mobile Money
17
Different types of mobile payments … different risks!
5 types of Mobile Payments
MOBILE AT THE POINT OF SALE(the mobile wallet)It’s paying for things at a store with a mobile device using NFC or “tap & go” or some other yet to be hyped method
MOBILE PAYMENT PLATFORM(everything else mobile payment)This is a “catch all” category for product that let consumer send money to merchants or even each other (p2p) using mobile device. It might be at the point of sales, it might be on line.
DIRECT CARRIER BILLING(Put it on my phone bill)This is consumer buying ringtones or games or digital content by putting the charges on their cell phone bill
CLOSED LOOP MOBILE PAYMENT(the return of the store credit card: now it’s mobile)If a company doesn’t want to wait for someone else to build a wallet or a platform, it can always build it’s own. Starbucks did 3 million transaction in their first two months.
MOBILE AS THE POINT OF SALE(every smartphone is a cash register)This is merchant using a mobile device to process credit card payments. Do not confuse this with mobile payment. They are not the same thing
Fraud Management & Revenue Assurance
Innovative frauds …
18
03/06/2013
10
Fraud Management & Revenue Assurance
A new approach: the systems …
19
Flexibility
Different tools integrated
Prevention
Fraud Management & Revenue Assurance
A new approach: the systems …
20
Georeferencing
Link analysis
03/06/2013
11
Fraud Management & Revenue Assurance
A new approach: the people…
21
Think different
Development opportunity
Fraud Management & Revenue Assurance
A new approach: the professional environment…
22
VirtualizationDifferent boundaries
Professional growthProf. profiles
Cross fertilization
Cooperation
03/06/2013
12
Fraud Management & Revenue Assurance
New approach
23
Fraud Management & Revenue Assurance
Georeferencing
24
03/06/2013
13
Fraud Management & Revenue Assurance
Other data sources … census!
25
Fraud Management & Revenue Assurance
Efficiency and effectiveness !
26
03/06/2013
14
Fraud Management & Revenue Assurance
New approach to identity checking
27
Fraud Management & Revenue Assurance
New approach for identity check - 1
28
03/06/2013
15
Fraud Management & Revenue Assurance
New approach for identity check - 2
29
Fraud Management & Revenue Assurance
New approach for identity check - 3
30
03/06/2013
16
Fraud Management & Revenue Assurance
Identity checking: practical aspects
31
Fraud Management & Revenue Assurance
New approach for identity check - 5
32
03/06/2013
17
Fraud Management & Revenue Assurance
New approach for identity check - 6
33
Impossible: F, I, P, Q, L
Fraud Management & Revenue Assurance
New tool…
34
03/06/2013
18
Fraud Management & Revenue Assurance
New approach for identity check - scanners
35
Fraud Management & Revenue Assurance
Setting up new boundaries
36
03/06/2013
19
Fraud Management & Revenue Assurance
Unforseen developments …
37
Fraud Management & Revenue Assurance
Different boundaries …
38
03/06/2013
20
Fraud Management & Revenue Assurance
Controls on refunds
39
Fraud Management & Revenue Assurance
In a few words … plant some new seeds
40
03/06/2013
21
Fraud Management & Revenue Assurance
New words
41
Fraud Management & Revenue Assurance
