FRANCE• Safer Internet France (www.saferinternet.fr)• Three organizations committed in relaying the

European Initiative• The DUI - governmental partner• Nation wide network of partners from the

public, NGO and private sector. • Striking results

Operational structure

• Hotline: Point de Contact www.pointdecontact.net

• Helpline: Net Ecoute 0800 200 000 www.netecoute.fr

• Awareness actions: Internet Sans Crainte www.internetsanscrainte.fr

Advisory Board

• 30 French Organizations:Ministries and public regulatorsNationwide associations representing children and

their parents Training organizations Industrial partners: ISP’s, Content providers…

Annual meetingsFurthering partnerships

Hotline – Point de Contact (1/2)• Operated by the French Internet Service Providers

Association : AFAwww.pointdecontact.netA mobile-friendly interfaceA Point de Contact software which can also be dowloaded directly on the computer.

Hotline – Point de Contact (2/2)

• Point de Contact scope:Child sexual abuse imagesIncitement to racial hatredOffensive content accessible to childrenPraise of war crimes or crimes against humanityCrimes and offenses against peopleIncitement to terrorism or bomb-makingIncitement to suicide or violence

Helpline – Net Ecoute• French national helpline (toll-free number) for any issue

related to children safety online• (Internet, mobile phones, video games)

• Operated by e-Enfance, a French NGO with recognized expertise on child protection online

Overview of the helpline 1/3Net Ecoute offers 4 phone and online services:

- FOR ALL: a toll-free number 0800 200 000 (anonymous, confidential and available from 9h to 19h on weekdays)

-A website for CHILDREN AND YOUNG PEOPLE www.netecoute.fr with many ways for contacting a counselor (email, one-to-one chat, skype, call back) -A website for PARENTS www.info-familles.netecoute.fr

- A special entry (phone and mail address) for PROFESSIONALS

Overview of the helpline 2/3• 4031 contacts in 2011

• Half of the contacts: 12-14 y.o.

Overview of the helpline 3/3

Awareness- Internet Sans CrainteInternetSanscrainte.frOperated by TralalereTargets: parents, educators,

young children, teenagers Critical media literacy

approach Campaigns, resource

productions, trainings…

Major achievements (hotline, 1/4)

Statistics 2011:7820 cases of offensive content reported by users;1966 cases assessed as illegal under French law;720 reports passed on to the French LEA; 93 cases of illegal content located in France notified to hosting providers and 100% removed;290 CSA content reported to the competent partner hotline of the INHOPE network and 90% removed;Total: 576 cases of illegal content removed, of which 324 assessed as child pornography.

Major achievements (2/4)

National co-operation:Daily co-operation with French ISPsFrench LOPPSI 2: article 4 relating to blocking of child pornography contentAFNOR norm on parental control softwares AFA is a founding member of the Signal Spam association (spam reporting platform launched in 2007) and a member of AFNIC (management of domain names in .fr and .re)Partnership with PedaGoJeux on video games.

Major achievements (3/4)

International co-operation:Daily co-operation with the INHOPE networkInvolvement in international works and initiatives: EuroISPA, CEO’s coalition, Clean IT project, European Financial CoalitionOctopus Conference – Cooperation against Cybercrime at the Council of EuropeInternational Forum on Cybercrime – LilleAnnual Conference in WarsawEC events: Safer Internet Forum, Safer Internet Day.

Major achievements (4/4)

Communication:Press releases on various subjectsContribution to reports (ONDRP, ONU…) Quiz “Passe-ton-permis-web” updateAnnual conference in May 2011 with the Consortium “Towards a more responsible Internet: what tools for what challenges?”New AFA leaflet New Point de Contact reporting softwareOnline form of 5 questions about offensive content for teenagers in the framework of the SID 2012.

Helpline Major achievements 1/3

• Support from French ministries, public authorities and regulatory bodies since its launch in Dec.2008

• 19 october 2011: Net Ecoute officially joined the French network of national hotlines and helplines

• Cooperation with French organisations of child protection and welfare, parental organisations, industry, etc.

Major achievements 2/3The French Ministry of Education fight against school violence:

partnership with e-Enfance NGO and Net Ecoute helpline

• 6 June 2011: Agreement with the Ministry of Education to prevent and treat cyberbullying in schools.

• Net Ecoute officially supports educators, students and their parents (dedicated channel on the helpline)

Major achievements 3/3

• September 2011: A practical guide for educators to prevent and fight cyber-bullying

• 24 January 2012: the French Ministry of Education national campaign against bullying in schools

Major achievements (awareness, 1/3)

Reference website www.InternetSansCrainte.fr Resource production Youth Panel: Consultation/ participation

to resource creation & European initiatives In School workshopsTraining the children programmeTraining the trainers programmeE-Learning platforms for educators

Major achievements (2/3)

Pédagojeux initiative with the ministry of Family and the private sector > distribution chart

TV campaigns with the support of National bodies: CSA, CNIL (TV clip broadcasted 1050 times on 32 chanels (2010-11)

National dissemination with our partners NGOs and private medias

Major achievements (3/3)

SIDays: Huge success. 1200 / 1500 workshops /other events in 2011 / 2012

Positive content competition

SIC visibilityOver  12  million audience for the paper press 385,2 million audience  on the Internet 1 millions visits on websites /year

Best practice (Consortium)

A common websitehttp://www.saferinternet.fr/ Presentation of the EC programEach partner of the Consortium (Awareness, hotline,

helpline) has a dedicated rubric to present its activities; A common leaflet is also available Common events: SIF, SID, positive content competition, AFA’s

conference…

Best practice (1/2) One website, one mobile-friendly interface, one software to

download

Point de Contact form available in English Video clip explaining how to report a content in 4 steps: http://www.pointdecontact.net/ A page dedicated to Point de Contact origin, scope and

procedures A page dedicated to child welfare

Best practice (2/2)

A quiz for children and teenagers http://www.passe-ton-permis-web.com/

Point de Contact leaflet (homepage)

AFA’s leaflet (AFA’s website)

Point de Contact is on Facebook

Best practice 1/4www.netecoute.fr

Benefit from Net Ecoute experience and make it available outside the helpline’s website:

-Large FAQ (3.500questions/year)-Safety tips

-One-to-one chat-Links to partners organizations

-…

Best practice 2/47 February 2011: SID 2012Launch of Net Ecoute Google extension

Best practice 3/4

Feb.2012:Net Ecoute Facebook app-Safety tips on FB-Direct chat with Net Ecoute-Links to partners organizations-Goodies to share on the wall

Best practice 4/4YOUTUBE:Derrière la Porte (Behind the door…) helpline interactive movie Launched on SID 2011 (8th February 2011)750.000 views

Best practice

4 websites created and regularly updated

Internetsanscrainte.fr 2025exmachina.net Pedagojeux.com Vinzetlou.net

Two multimedia programmes created for 7-12 and 12-16 year old children.

Vinz & Lou 2025 ex machina Mobile aps

e-Learning platform for Trainers

Major Challenges -TodayThe current internet safety issues focus on matters of

identity (social networks, private data), exposure (offensive content, illegal content) and harmful practices (cyber bullying, grooming, excessive use).

French awareness is above European average. Yet, not every child, parent or teacher can cope with safety issues online.

Major challenges - Tomorrow

Multiplication of screens: connected TVs and mobile devices (phones and tablets), video games consoles and other gateways.

Children at risk: generally isolated in their relation with Internet, lacking mentorships and often raised in difficult familial or social contexts.

Preschool children. Peer to peer education. France has a long way

to go, but consensus on the fact that it is key. Teaching the best way to approach illegal or

harmful content.