Framfield House Surgery GPAQ Paper Results 2013/2014 · Web view03/05/2014 02:51:00 Title Framfield...
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Framfield House Surgery GPAQ Paper Results 2013/2014 Very helpful Fairly helpful Not very helpful Not at all helpful Don't know 0 5 10 15 20 25 30 35 40 45 50 1) How helpful do you find the receptionists at your GP practice? Very easy Fairly easy Not very easy Not at all easy Don’t know Haven't tried 0 5 10 15 20 25 30 3) How easy is it to speak to a doctor or nurse on the phone at your GP surgery? Important Not important 0 10 20 30 40 50 60 70 5) How important is it to you to be able to book appointments ahead of time in your practice? In person By phone Online Doesn't apply 0 10 20 30 40 50 60 70 7) How do you normally book your appointments at your practice? Very easy Fairly easy Not very easy Not at all easy Don't know Haven't tried 0 5 10 15 20 25 30 35 40 2) How easy is it to get through to someone at your GP practice on the phone? Yes No Don't know/never needed to 0 5 10 15 20 25 30 35 40 45 50 4) If you need to see a GP urgently, can you normally get seen on the same day? Very easy Fairly easy Not very easy Not at all easy Don't know Haven't tried 0 5 10 15 20 25 30 35 6) How easy is it to book ahead in your practice? In person By phone Online Doesn’t apply 0 10 20 30 40 50 60 70 8) Which of the following methods would you prefer to use to book appointments at your practice?
Transcript of Framfield House Surgery GPAQ Paper Results 2013/2014 · Web view03/05/2014 02:51:00 Title Framfield...
Framfield House Surgery GPAQ Paper Results 2013/2014
Very helpful Fairly helpful Not very helpful Not at all helpful Don't know0
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1) How helpful do you find the receptionists at your GP practice?
Very easy Fairly easy Not very easy Not at all easy Don’t know Haven't tried 0
5
10
15
20
25
30
3) How easy is it to speak to a doctor or nurse on the phone at your GP surgery?
Important Not important 0
10
20
30
40
50
60
705) How important is it to you to be able to book appointments ahead of time in
your practice?
In person By phone Online Doesn't apply0
10
20
30
40
50
60
70
7) How do you normally book your appointments at your practice?
Very easy Fairly easy Not very easy Not at all easy Don't know Haven't tried 0
5
10
15
20
25
30
35
40
2) How easy is it to get through to someone at your GP practice on the phone?
Yes No Don't know/never needed to0
5
10
15
20
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30
35
40
45
50
4) If you need to see a GP urgently, can you normally get seen on the same day?
Very easy Fairly easy Not very easy Not at all easy Don't know Haven't tried 0
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10
15
20
25
30
35
6) How easy is it to book ahead in your practice?
In person By phone Online Doesn’t apply 0
10
20
30
40
50
60
70
8) Which of the following methods would you prefer to use to book appointments at your practice?
Framfield House Surgery GPAQ Paper Results 2013/2014
Same day or next day
2-4 days 5 days or more I don’t usually need to be seen
quickly
Don’t know, never tried
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35
40
9) How quickly do you usually get seen?
Same day or next day
2-4 days 5 days or more I don’t usually need to be seen
quickly
Don’t know, never tried
0
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10
15
20
25
30
35
40
45
11) How quickly do you usually get seen?
Less than 5 minutes
5-10 minutes 11-20 minutes 21-30 minutes More than 30 minutes
There was no set time for my consultation
05
1015202530354045
13) How long did you wait for your consultation to start?
Yes No Don’t know0
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45
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15) Is your GP practice currently open at times that are convenient to you?
Excellent Very good Good Fair Poor Very poor Does not apply
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10) How do you rate this?
Excellent Very good Good Fair Poor Very poor Does not apply
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12) How do you rate this?
Excellent Very good Good Fair Poor Very poor Does not apply
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14) How do you rate this?
Before 8 At lunchtime After 6.30pm On a Saturday On a Sunday None of these 0
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16) Which of the following additional opening hours would make it easier for you to see or speak to someone?
Framfield House Surgery GPAQ Paper Results 2013/2014
Yes No There is usually only one doctor in my surgery 0
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17) Is there a particular GP you usually prefer to see or speak to?
Very good Good Fair Poor Very Poor Does not apply 0
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50
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19) Giving you enough time?
Very good Good Fair Poor Very poor Does not apply 0
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30
35
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21) Explaining tests and treatments?
Very good Good Fair Poor Very poor Does not apply 0
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23) Treating you with care and concern?
Always or almost always
A lot of the time Some of the time Never or almost never
Not tried at this GP practice
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18) How often do you see or speak to the GP you prefer?
Very good Good Fair Poor Very poor Does not apply 0
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20) Listening to you?
Very good Good Fair Poor Very poor Does not apply 0
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20
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30
35
40
45
22) Involving you in decisions about your care?
Yes, definitely Yes, to some extent No, not at all Don't know/can't say 0
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40
50
60
24) Did you have confidence and trust in the GP you saw or spoke to?
Framfield House Surgery GPAQ Paper Results 2013/2014
Very good Good Fair Poor Very poor Does not apply 0
10
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30
40
50
60
25) Giving you enough time?
Very good Good Fair Poor Very poor Does not apply 0
5
10
15
20
25
30
35
40
27) Explaining tests and treatments?
Very good Good Fair Poor Very poor Does not apply 0
5
10
15
20
25
30
35
40
45
50
29) Treating you with care and concern?
Very well Unsure Not very well Does not apply 0
10
20
30
40
50
60
70
31) Understand your health problems?
Very good Good Fair Poor Very poor Does not apply0
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40
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26) Listening to you?
Very good Good Fair Poor Very poor Does not apply0
5
10
15
20
25
30
35
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28) Involving you in decisions about your care?
Yes, definitely Yes, to some extent No, not at all Don't know/can't say 0
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20
30
40
50
60
30) Did you have confidence and trust in the Nurse you saw or spoke to?
Very well Unsure Not very well Does not apply0
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30
40
50
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32) Cope with your health problems?
Framfield House Surgery GPAQ Paper Results 2013/2014
Very well Unsure Not very well Does not apply 0
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20
30
40
50
60
33) Keep yourself healthy?
Yes, definitely Yes, probably No, probably not No, definitely not Don't know 0
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35) Would you recommend your GP surgery to someone who has just moved to your local area?
Under 16 16 to 44 45 to 64 65 to 74 75 or over 0
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37) How old are you?
White Black or Black British
Asian or Asian British
Mixed Chinese Other ethnic group
0
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39) What is your ethnic group?
Excellent Very good Good Fair Poor Very poor0
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34) Overall, how would you describe your experience of your GP surgery?
Male Female0
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50
60
36) Are you?
Yes No Don’t know/can't say0
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38) Do you have a long-standing health condition?
Employed Unemployed/looking for
work
At school or in full time education
Unable to work due to
long term sickness
Looking after your home/
family
Retired from paid work
Other0
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40) Which of the following best describes you?
