Four Pillars of Communication Speaking Skills

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COMMUNICATION

LISTENING SKILLSS PE A K IN G SK IL L S READING SKILLSWRITING SKILLS

A SINHGAD TECHNICAL EDUCATION SOCIETY

PROGRAMMade by Sanjay Ostwal and Tuhina Bhattacharya


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Presentation flow

Talking Vs SpeakingSocial Media Phenomena : speaking vs chattingWhy is listening important to speak well?

Taking Harshas help Listening Comprehending and Speakingchain

Levels of speakingHow to Motivate Students to Speak well? Art of Public speaking . (how to) Verbal and Non Verbal Cues

Made for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya


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Presentation flow

Made for STES by soft skill experts: Sanjay Ostwal and TuhinaBhattacharya

Barriers to effective speakingTechnical and Non Technical speakingMinding your Basics and Etiquettes

Activities


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Talking : Comes naturally to us.

One on One.


We are naturally atease while talkingto someone weknow


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In a group.


We are naturally atease while talkingto a bunch ofpeople if we thinkthat we are a [art ofthe bunchourselves


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To no one. Justourselves.


Many times we talkto ourselves, in thecomfort zone ofour own privacy, wecan let even ourdeepest feelingsout isnt it?


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But what happens when we have to Plan andSPEAK??!!


Uhoh! AnxietyFearNervousnessPanicNausea

And what not!!


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What happens here ?



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WhatsApp Phenomena


WhatsApp Messenger is a proprietary , cross-platform instant messaging subscriptionservice for smart phones

You are talking, sometimes in groups too, butyou are not that nervous.. Why?

It is so, because its a close yet distant form ofspeaking.
http://en.wikipedia.org/wiki/Proprietary_softwarehttp://en.wikipedia.org/wiki/Cross-platformhttp://en.wikipedia.org/wiki/Cross-platformhttp://en.wikipedia.org/wiki/Instant_messaginghttp://en.wikipedia.org/wiki/Subscription_business_modelhttp://en.wikipedia.org/wiki/Subscription_business_modelhttp://en.wikipedia.org/wiki/Smartphoneshttp://en.wikipedia.org/wiki/Smartphoneshttp://en.wikipedia.org/wiki/Subscription_business_modelhttp://en.wikipedia.org/wiki/Subscription_business_modelhttp://en.wikipedia.org/wiki/Instant_messaginghttp://en.wikipedia.org/wiki/Cross-platformhttp://en.wikipedia.org/wiki/Cross-platformhttp://en.wikipedia.org/wiki/Cross-platformhttp://en.wikipedia.org/wiki/Proprietary_softwarehttp://en.wikipedia.org/wiki/Proprietary_softwarehttp://en.wikipedia.org/wiki/Proprietary_software


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What happens when you speak through socialmedia?



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Chatting Vs Speaking


You dont speak on facebook, you chat Its more a make believe virtual worldCommunication through this media is fun, butdoes not help you Communicate effectivelyUnless you post something, informative innature and that too keeping in mind the needs

and wants of your target audience andmaintaining the essence of the message, its

just a fun chat in short tp..


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Why is listening important to speakwell?


Active Listening effective storage ofproper spoken data your brain processingand linking that data to a context

retention of data (with minimum loss) becomespossible with ease the brain andultimately you are less fearful/uncomfortable inspeaking out doing it again and againdevelops your speaking skills effectively.


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Harsha Speaks.



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Activity



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Listening Comprehending and Speakingchain



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Reflective listening skills can be grouped into threeclusters


1. Attending Skills ContactPostureGesturesEnvironment

2. Following Skills Door-Openers Acknowledgment Responses Active SilenceOpen-ended Questions

3. Responding Skills ParaphrasingReflecting FeelingsReflecting MeaningsSummarizing


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ATTENDING SKILLS


Attending is giving physical and psychological

attention to another in a communicationsituation. Effective attending conveys non-verbally that the listener is interested and ispaying careful attention to the other - that thelistener cares!


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FOLLOWING SKILLS


DOOR-OPENERS: A door-opener is a non-coercive invitation extended to another to talk, aninvitation to get started, to say something aboutwhat he or she is thinking or feeling.Some examples of door-openers are:

1. Would you like to talk about it?2. Can I be of any help with this problem?3. Id be interested to hear how you feel.

4. Would it help to talk about it?5. Sometimes it helps to get it off your chest.6. Ive got the time if you have. Want to talk


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OPEN-ENDED QUESTIONS


An open-ended question is one which allowsanother to answer in any way or in any depthhe or she chooses. This kind of question does

not invite yes or no or a short response. Open-ended questions can assist the other inexploring aspects of himself or herself thatwere not initially available to the consciousmind.


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Examples of some open-ended questions are:1. What are you feeling about that?2. Could you tell me some more about that?3. Whats on your mind, Joe? 4. Could you give me an example?5. Could you fill me in a little more about ... ?6. Can you say some more about ... ?7. How was that for you?


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RESPONDING SKILLS


This involves listening accurately to another person and reflectingthe main points of the others communication in a concreter, brief,and concise manner.

Paraphrasing : the act of saying back to the speaker your own

words what you heard the person say. Could paraphrase content ormeaning.

Reflective Feelings: listening accurately to another person andreflecting the emotional state of the person in your own words.

Reflecting Meanings : listening accurately and reflecting both the

content and the feeling of the other.The reflecting meanings and feelings are ways to check yourperception of the speaker so that s/he feels connected with you:Some examples:

1. I wonder if ...

2. It seems to me that youre saying / might be feeling ... 3. I get the impression that ...


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Levels of Speaking


Level Zero what most people do. Level One what constitutes to primary levelof speaking, e.g what kids doLevel two responsive speakingLevel three comprehensive responsivespeaking

Level four oratory and comprehensiveresponsive speaking


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Listening, Understanding and Responding is the desireand ability to understand and respond effectively to otherpeople from diverse backgrounds. It includes the ability tounderstand accurately and respond effectively to bothspoken and unspoken or partly expressed thoughts,feelings and concerns of others. People who demonstratehigh levels of this competency show a deep and complex

understanding of others, including cross-cultural sensitivity.


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How to Motivate Students to Speakwell?

Interactive and live Q and A



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Activity



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by JJA start

Art of P blic spe king (ho


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Art of Public speaking . (howto)

The Effective Speaker Has Four AttributesIntegrity

Be honest and sincere. A good speakerbelieves in what they are talking about .They want to pass information on in a truthfuland helpful way. Most audiences want a speakerto be sincere and passionate.Be excited about your topic and allow theaudience to feel good about what you aresaying. Honesty will also help you stay focusedon your subject and not yourself



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Knowledge In order to deliver a subject effectively thespeaker must know the subject and then

know a little more.Most people are asked to give a presentationbecause of their knowledge level on aparticular topic.

Usually, it is also important for the speaker toknow more about the subject than theiraudience. The listeners are there to learn.



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Skill Skill is obtained through practice, practice, and morepractice.This will help to correct bad habits and to develop good skillsand habits. The more time that you put into practicing whatyou have to say, the better your presentation will go.Skill is not innate. That means that it must be learned. Aperson can have the natural ability or aptitude to speak, butwithout practice a person will not improve.Nervousness is a common feeling while speaking but if youhave worked hard, practiced in front of others, timed yourpresentation, etc., things will go much easier.Your audience will learn more if you not only know yoursubject but have had experience in speaking about it.



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Activity



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Non Verbal Cues:Talking At vs Talking with/to



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Don't translate

When you want to create an English sentence, do nottranslate the words from your Mother tongue. The orderof words is probably completely different and youwill be both slow and incorrect by doing this.

Instead, learn phrases and sentences so you don't haveto think about the words you are saying. It should beautomatic.


Reading and Listening is NOT


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Reading and Listening is NOTenough. Practice Speaking what youhear!

Reading, listening, and speaking are the most important aspects of any language.However, speaking is the only requirement to be fluent. It is normal for babies andchildren to learn speaking first, become fluent, then start reading, then writing. Sothe natural order is listening, speaking, reading, then writing.

First Problem : Schools across the world teach reading first, then writing, thenlistening, and finally speaking. Although it is different, the main reason is becausewhen you learn a second language, you need to read material to understand andlearn it.

Second Problem The reason many people can read and listen is because that's all they practice. Butin order to speak English fluently, you need to practice speaking. Don't stop at thelistening portion, and when you study, don't just listen.Speak out loud the material you are listening to and practice what you hear.

Practice speaking out loud until your mouth and brain can do it without any effort.By doing so, you will be able to speak English fluently.



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Submerge yourself

Being able to speak a language is achieved by being around thatlanguage at all times. You will notice that many people who aregood English speakers are the ones who studied in an Englishspeaking school. They can speak English not because they wentto an English speaking school, but because they had an

environment where they can be around English speakingpeople constantly.

There are also some people who study abroad and learn verylittle. That is because they went to an English speaking school, butfound friends from their own country and didn't practice English.

You don't have to go anywhere to become a fluent Englishspeaker. You only need to surround yourself with English. You cando this by making rules with your existing friends that you will onlyspeak English. You can also carry around an iPod and constantlylisten to English sentences. As you can see, you can achieve

results by changing what your surroundingsare. Submer e ourself in En lish and ou will learn several timesMade for STES by soft skill experts: Sanjay Ostwal and Tuhina Bhattacharya


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Barriers


St h b i


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Stages where barriers canoccur



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Nature of barriers


T h i l V N T h i l


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Technical Vs Non TechnicalSpeaking

At some point in your life you will have to speak in public as part ofyour role. While this can seem intimidating, the benefits of being ableto speak well outweigh any perceived fears. To become a betterspeaker, use the following strategies:

Plan appropriately.Practice.Engage with your audience.Pay attention to body language.Think positively.Cope with your nerves.

Watch recordings of your speeches.If you speak well in public, it can help you get a job or promotion, raiseawareness for your team or organization, and educate others. Themore you push yourself to speak in front of others, the better you'llbecome, and the more confidence you'll have.



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Technical speeches

Get all your facts, figures, phenomena,information in orderGet them rechecked and authenticated

Keep supporting documents, placards,supplementary material ready and at hand.

Anticipate questions in advance and be ready

with their answers, if unanticipated questionscome up, be tactful in dealing with themMaintain a positive and assertive minset



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Activity

End JJA


Fin ll some b sics to


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Finally some basics toremember

Four Pillars of Communication Speaking Skills

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