Fostering Motivation: Where the Magic Starts...Fostering Motivation: Where the Magic Starts Javier...
Transcript of Fostering Motivation: Where the Magic Starts...Fostering Motivation: Where the Magic Starts Javier...
Fostering Motivation: Where the
Magic Starts
Javier Ruano RodríguezKarolina Doulougeri (co-speaker)
Fostering Motivation: Where The Magic Starts
Javier Ruano Rodríguez
QA Consultant and founder of ITS
Dr. Karolina Doulougeri
Occupational Health PsychologistBringing innovation to software testing
Agenda
Part I. Introduction
Part II. Motivation…in theory
Part III. Motivation…in practice
It’s great It’s okay It’s frustrating It’s pointless It’s over
Part I. IntroductionCase study
Part II. Motivation…in theoryMotivation and performance
Performance
Wellbeing
Health
Motivation
(Extrinsic vs Intrinsic)
Part II. Motivation…in theoryMotivation and performance
How motivation is related to performance?
• Affects individual work (e.g. quality of testing)• Affects overall individual well-being (e.g. stress, burnout)
• Affects team dynamics (e.g. collaboration)
Lack of motivation can lead to:
• Low performance
• Job attrition
Part II. Motivation…in theoryDemotivation
Consequences:
• Lower productivity
• Cost to recruit and train new employees
• Higher workload on existing employees
• Impact on company reputation
Interest
Pride
Curiosity
What drives people towards an action/behaviour
Part II. Motivation…in theoryExtrinsic vs Intrinsic motivators
Intrinsic motivatorsExtrinsic motivators
Part II. Motivation…in theoryMaslow hierarchy of needs
Self esteem
Belonging
Safety
Physiological
Existing work rewards effect
Self Determination Theory
Self actualization
Part II. Motivation…in theorySDT - Motivation Stages
Amotivation
ExternalRegulation
IntrojectedRegulation
IdentifiedRegulation
IntrinsicRegulation
“I do not think that testing is worth my effort”
“I want my manager and other team members to praise me”
“I am truly interested in testingTesting has value”
“If I do not test, my manager will get angry”
“Testing will help me to grow as a person”
Part II. Motivation…in theoryPsychological needs and motivation
Performance
Wellbeing
Health
Motivation
(Extrinsic vs Intrinsic)
Autonomy
Competence
Relatedness
(satisfaction vs frustration)
Part II. Motivation…in theorySDT - Basic psychological needs
Autonomy: People need to feel in control of their own behaviors and goals
“Testing gets repetitive and boring”
Competence: People need to gain mastery of tasks and learn different skills
“Testers never have enough time to do properly their job”
Relatedness: People need to experience a sense of belonging and attachment to other people
“Testing is not recognized by other teams”
It’s greatIt’s okayIt’s frustratingIt’s pointlessIt’s over
Case study – part 2
Part III. Motivation…in practiceWorkplace and psychological needs
Performance
Wellbeing
Health
Motivation
(Extrinsic vs Intrinsic)
Autonomy
Competence
Relatedness
(satisfaction vs frustration)
Workplace context
Part III. Motivation…in practiceWorkplace context
Individual OrganizationEnvironment
People
Rewards
Policies
Leadership
Part III. Motivation…in practiceDemotivating factors• Lack of influence and recognition
• Unrealistic goals and deadlines - time pressure
• Boredom – repetitive tasks
• Poor relationships with developers
• Limited career development
• Lack of support from management
Part III. Motivation…in practiceHow to foster motivation
Promoting the 3 Cs!
Competence
CommunityChoice
Part III. Motivation…in practiceInvest in CHOICE
• Let them decide on different test approaches, methods, strategies
• Promote the contribution of testers to other SDLC stages
• Let them experiment and find what their passion is
• When possible, let them choose team/project
Part III. Motivation…in practiceInvest in COMPETENCE
• Provide training
• Promote career development
• Facilitate the fulfillment of responsibilities by ensuring quality time
Part III. Motivation…in practiceInvest in COMMUNITY
• Recognize the value of testing
• Create good relation between testers and developers
• Take into account testing in planning
• Celebrate every success moment
CONCLUSIONS
Motivated to ask questions?