FOSTERING GATIGOVERNMENT OF GOA

Sachin Rana, IAS and Saieesh Gandhi

GATI through Excellence in Governance( Governance through Accountability, Transparency and Innovation)

e-Krishi, Directorate of Agriculture e- Revenue, District Administration

North Goa District

e- Krishi Directorate of Agriculture

Objectives Have an authentic farmer database by

digitizing farmer records and issue Krishi Card.

Re-engineer process to save time and bring in Transparency and Accountability .

Applications Status tracking. Prevent duplicity of claims Decrease paperwork ERP for services

Achievements 90% coverage of farmers is achieved and the data base is sanitized. Results of optimizing the process through re-engineering yielded the

following results:a) Reduced TAT from 100 days to 30 days.

b) Touch points/ activities reduced from 64 to 6

c) Savings:

Details

Total time/visits/ documents

etc.

Per item cost

savings in Rs. per year

Savings in Rs. for 3 years

Time taken for visits to office in days 24,00,000 100 24,00,00,000 72,00,00,000

Official staff time savings in days 1,95,000 500 9,75,00,000 29,25,00,000

Paper documents in numbers 2,50,000 5 25,00,000 75,00,000

Achievements Application tracking by PUSH & PULL SMS Savings due to prevention of duplicity from a single Assured price scheme

for year 2014-15.Office Name

Total Application

Bill DuplicityLand

Duplicity

Total subsidy applied for

Duplicate Lands in Rupees

Zonal Agricultural Office, Bardez 121 1 13 75685Zonal Agricultural Office, Canacona 363 5 32 180017Zonal Agricultural Office, Sattari 189 0 0 0

Zonal Agricultural Office, Quepem 638 26 74 550750Zonal Agricultural Office, Salcete 290 5 15 139118Zonal Agricultural Office, Dharbandora 5 0 0 0Zonal Agricultural Office, Ponda 639 0 10 52310Zonal Agricultural Office, Bicholim 94 0 7 57334Zonal Agricultural Office, Tiswadi 48 0 0 0Zonal Agricultural Office, Sanguem 461 5 28 214169Zonal Agricultural Office, Pernem 42 0 16 59060

Total 2890 42 195 13,28,441

2nd Phase in Progress Farmers to apply online or by mere phone call to toll

free no. Pull SMS service to fetch status of application. Linking of Directorate of Accounts for seamless

integration of subsidy disbursal. Providing login for financial institutions for credit

assessment. Providing subsidy at source by providing interface for

APMC/ Cooperative societies. Extension Executives -operating at panchayat level to

bridge the digital gap.Based on the success of 16 services offered by 1st phase e-Krishi, second

phase covers remaining 60 services

Way Forward… Arrest the decline and improve the Agri

Sector. Paperless transactions for all G2C services. Subsidy disbursal at source. Better utilization of resources i.e. employees

and infrastructure Platform for

Businesses for B2B and B2C services G2G and G2 financial institutions

e- RevenueDistrict Administration North

Goa District

An e-Governance platform for Fostering GATI and Citizen centric services delivery

Initiative in BriefVillage Level Delivery of Services to the Citizens

Delivery of services to the citizens at the grass root Village level,

through Talathi instead of going to the Taluka office

Single Window for Partition and Conversion of Land First of its kind to link the line departments horizontally

concerned with the processing of an application.

A single window in the system meant a single window across departments and not within

the department.

http://www.collectornorth.goa.gov.in/collector.aspx

Situation before the InitiativeDifficulties faced by the Citizens Delay in processing application due to multiple Contact points High number of rejections mainly due to insufficient document. No standard Application Status Tracking mechanism Lot of inconvenience to the Applicant - frequent visits to the Dy Collector and Mamlatdar offices No mechanism, regarding the status of application and if it is held up, the reasons for the same. Since there were more than one departments involved, thus delay in coordination between the

departments, which caused further delay in processing of the application. 7 Lakh Population, 107 Village Panchayats, 5 Taluka, North District of Goa

Therefore the need was felt to develop a single platform named e-Revenue that integrates

Process Re-engineering, E-Governance and Mobile Governance

so that the various services provided can be made more Time-bound, Accessible, Transparent and Citizen-

centric.

Pre-implementation

Village Level Delivery of Services to the Citizen

Earlier Process Flow Diagram

Minimum Government- Maximum Governance

Pre-implementationSingle window for Partition of Land

Minimum Government- Maximum Governance

Pre-implementationSingle window for Conversion

Minimum Government- Maximum Governance

Key Features Single Window Delivery Mechanism- Public need to visit only a

single office to get the entire process of Partition and Conversion. Totally integrated with functionalities of four concerned

Departments: Collectorate North Goa Town and Country Planning (TCP) Office of the Dy Conservator of Forest Department of Survey Settlement and Land Records (DSLR)

Online monitoring of the process and fixing of time limits for each step ensures that the service is delivered in a time bound manner.

SMS intimation to the citizen at every stage. Total transparency in processing of the application. Time bound Delivery monitoring mechanism in the workflow.

Implementation Strategy Continuous training of Manpower with emphasis on the Motivation and

Morale

Planned ICT Infrastructure with adequate Annual maintenance contract

Participative Approach

Active participation by the Offices of Dy Collector and Mamlatdar implementing

issuance of online Certificates, Public awareness - constant interactions with the Village

Panchayats, Municipal Bodies, Media Campaigns etc.

Motivating Citizens to use website to track and monitor Application Status

Involvement of Local Representatives.

Benefits of the Initiatives Marked improvement in delivery of services- single window system Better and quicker interface with applicants - SMS & online system Time bound service delivery to the citizen - Adherence to the Time-bound Delivery of

Service Act of Goa Improvement in measurable indicators

So far around 27,478 certificates have been issued through Village Level delivery of services 1205 applications in Partition of Land 262 applications in Conversion of Land have been processed through the system. Processing time for Conversion and Partition of Land is cut down from 6-8 months to 3-4

months. Certificates are issued within the same day or latest by the next day. This has brought down the pendency rates by about 25%.

Cost incurred by the citizens – No additional cost is levied for accessing e-Revenue services.

Major Challenges … Poor levels of ICT operation capacity by ground level staff

Overcome through rigorous training, handholding, capacity building. Reporting ICT failure

Maintenance engineers were placed and continuous coordination with GBBN Network.

AMC was done with the hardware vendor and engineers were placed to resolve the ICT issues.

Call Log system Put in place, so that resolving period is tapped and then appropriate action was

initiated. Continuous monitoring and evaluation

MIS report are monitored closely on two aspects Number of Application received, processed and pending Time taken in processing the Application

Ease of Replication and Way Forward… The system was designed using masters so that adding of new services and offices is made easier. The system is designed in a totally user friendly manner with minimal data entry and after taking

inputs from the ground staff who are to use it. All hardware and server configurations were designed considering four-fold increase in the quantum of

Application in the coming decade. The concept of the single window as a system across department and not just within the Collectorate

makes it very adaptable to modifications and ensures its replicability across different types of services.

For instance, the single window system which was initially developed for simplifying Partition was subsequently and in a very short span of time in only 4 months was adapted to include Conversions as well.

The same system is intended to be used for simplifying Mutations in North Goa District very shortly. Addition of the new Certificates to be issued by e-Revenue such as Natural Calamity Relief Certificate,

Matriz Certificate, Sound Permission etc.

The e- Revenue platform has been designed in a way, that is easily replicable and scalable across districts and across the States to

“Foster GATI through Excellence in Governance and providing Citizen- Centric Services Delivery“.

Thank you … Sachin Rana, IAS Asst. Collector

sachin.rana@ias.nic.in Saieesh Gandhi, Agriculture Officer

gsaieesh@gmail.com